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Discover your Lenovo notebook ® Thank you for choosing a Lenovo notebook! We are dedicated to delivering the best solution to you. Before starting your tour, please read the following information: • Illustrations in this documentation might look different from your product.
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Chapter 1. Meet your computer ThinkPad X1 Carbon Gen 13 provides you with unprecedentedly new experience of the computer. Ultra smart: A Lenovo AURA EDITION product with a collection of premium, uncompromising, and exclusive experiences where endless possibilities meet ultimate personalization...
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• “Use the Trackpad (for selected models)” on page 17 • “Log in with fingerprint recognition” on page 31 • “Log in with facial recognition (for selected models)” on page 32 • “Lock on leave function” on page 32 ThinkPad X1 Carbon Gen 13 User Guide...
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Side view Have a quick glance at ports on both sides of your computer. Description Description Item Item ® USB-A connector (USB 5Gbps, Always USB-C power connector On USB) (Thunderbolt™ 4) Power button Audio connector USB-A connector (USB 5Gbps) HDMI™ connector Security slot Note: For more information about the USB connector name update, see Appendix B “Notice for USB connector name update”...
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Related topics • “USB specifications” on page 6 • “Manage power” on page 11 • “Connect to an external display” on page 20 • “Lock the computer” on page 31 ThinkPad X1 Carbon Gen 13 User Guide...
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2. Insert a straightened paper clip into the hole to cut off power supply temporarily. 3. Connect your computer to ac power and then turn on your computer. Note: If your computer is still no response, you can call Lenovo Customer Support Center to get further help.
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• On very rare occasions, the USB-C compatible devices connected to the USB-C connector might interfere with the wireless features. If your computer cannot be connected to Wi-Fi or cellular network, detach the USB-C compatible devices from the USB-C connector. ThinkPad X1 Carbon Gen 13 User Guide...
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• Connect to USB-C accessories to help expand your computer • USB-C connector (USB 10Gbps) functionality. To purchase USB-C accessories, go to https:// • USB-C connector (Thunderbolt 3) www.lenovo.com/accessories • USB-C connector (Thunderbolt 4) • USB-C connector (USB4 40Gbps) • USB-C connector (DP Alt mode DP 2.1) Chapter 1...
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• Some models might not ship with ac adapters or power cords. Use only the certified adapters and power cords provided by Lenovo that comply with the requirements of relevant national standards to charge the product. It is recommended to use the Lenovo qualified adapters. You can refer to https:// www.lenovo.com/us/en/compliance/eu-doc...
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Connect to the wired Ethernet To connect your computer to a local network, you need a Lenovo USB-C to Ethernet Adapter. Lenovo USB- C to Ethernet Adapter is available as an option and shipped with some computer models. You can purchase one from Lenovo at https://www.lenovo.com/accessories...
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10°C (50°F) and 35°C (95°F). Note: Some models might not ship with ac adapters or power cords. Use only the certified adapters and power cords provided by Lenovo that comply with the requirements of relevant national standards to charge Chapter 2...
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Charge your computer with P-to-P 2.0 charging function Both USB-C connectors (Thunderbolt 4) on the computer feature the Lenovo-unique P-to-P 2.0 (Peer to Peer 2.0) charging function. Note: The actual charging speed of your computer depends on many factors, such as the remaining battery power of the computers, the wattage of the ac power adapter, and whether you are using the computers.
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® For ENERGY STAR compliant computers, the following power plan takes effect by default when your computer is on ac power and has been idle for a specified duration: • Turn off the display: After 5 minutes • Put the computer to sleep: After 5 minutes To change the power plan, the power button function and other settings, do the following: Step 1.
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For more keyboard shortcuts, go to https://support.lenovo.com/solutions/windows-support Use the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling. For Haptic Touchpad ThinkPad X1 Carbon Gen 13 User Guide...
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For Trackpad TrackPoint pointing stick Use your finger to apply pressure to the pointing-stick nonslip cap (hereafter referred to as the red cap) in any direction parallel to the keyboard. The pointer on the screen moves accordingly. The higher the pressure applied, the faster the pointer moves.
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You can use the Haptic Touchpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse. It is ideal for you to use for occasions with high portability requirements, for example, business trips. • When TrackPoint Three Buttons are enabled • When TrackPoint Three Buttons are disabled ThinkPad X1 Carbon Gen 13 User Guide...
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Description Description Item Item Right-click zone Left-click zone Notes: • When using two or more fingers, ensure that you position your fingers slightly apart. • Some gestures are not available if the last action was done from the TrackPoint pointing device. •...
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For more gestures, see the help information of the pointing device. One-and-two-finger touch gestures To do this Gesture One finger taps once. Select an item. One finger taps twice. Open an item. Two fingers tap twice quickly. Display a shortcut menu. ThinkPad X1 Carbon Gen 13 User Guide...
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To do this Gesture Two fingers stretch out. Zoom in. Two fingers pinch in. Zoom out. Two fingers slide horizontally or vertically. Scroll through items. Three-and-four-finger touch gestures To do this Gesture Three fingers tap once. Open search window. Four fingers tap once. Open notification center.
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You can connect a wired display with your computer through the USB-C connector or HDMI connector. If your computer cannot detect the external display, right-click a blank area on the desktop and select Display settings. Then follow the on-screen instructions to detect the external display. ThinkPad X1 Carbon Gen 13 User Guide...
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Supported resolution The following table lists the supported maximum resolution of the external display. Connect the external display to Supported resolution USB-C connector (Thunderbolt 4) Up to 8K / 60 Hz Up to 4K / 60 Hz HDMI connector Note: The refresh rate higher than 60 Hz can also be supported. If you set the refresh rate higher than 60 Hz, the maximum resolution might be limited.
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This section introduces Lenovo apps that can enrich your computing experience and improve productivity. Lenovo Commercial Vantage The Lenovo Commercial Vantage app (hereafter referred to as Vantage app) is a customized one-stop solution to help you maintain your computer with automated updates and fixes, configure hardware settings, and get personalized support.
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You can select the output device of your preference and set the volume of your selected channel or mute • Noise suppression You can suppress your own background noise and the noise from other meeting participants. – Off: Disable noise suppression. – Low: Suppress low-level background noise. ThinkPad X1 Carbon Gen 13 User Guide...
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• Smart Share: Support instant sharing and collaboration between mobile devices and your computer without operating system limitation. • Smart Care: Provide live Lenovo support from mobile or computer to troubleshoot at any time. Smart Modes Smart Modes is a productivity widget to quickly activate the following commonly used features for different use scenarios: •...
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• The available features vary depending on the computer model. • The Lenovo View service and Vantage app periodically updates features to improve your camera and video call experience. The feature description might be different from that on your actual user interface.
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Smart Care is a unified software solution to provide prompt support from Lenovo support experts, eliminating the need for multiple platforms. In Smart Care, you can get help from Lenovo on hardware and software solutions using your computer or mobile devices with intuitive interfaces.
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Lap feature when in Best performance mode. The feature helps cool down your computer to avoid any discomfort caused by extended contact with your body, even through clothing. When you are not using it on your lap, the feature will be disabled automatically. ThinkPad X1 Carbon Gen 13 User Guide...
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Transfer data Quickly share your files using the built-in Bluetooth or NFC technology among devices with the same features. Connect to a Bluetooth device You can connect all types of Bluetooth-enabled devices to your computer, such as a keyboard, a mouse, a smartphone, or speakers.
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Note: The slot supports cable locks that conform to the Kensington NanoSaver lock standards using Cleat™ locking technology. You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo is not responsible for the locking device and security feature. You can purchase the cable locks at https://smartfind.lenovo.com Log in with fingerprint recognition You can log in to the computer with your fingerprint.
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Select Facial recognition (Windows Hello) and then follow the on-screen instruction to enroll your facial ID. Lock on leave function Your computer supports the lock on leave function with ultrasound-based human presence detection, providing added security and improving battery life. ThinkPad X1 Carbon Gen 13 User Guide...
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Change the settings To enable or disable this function: Step 1. Go to Start ➙ Power & battery. Step 2. Turn on or turn off the Turn off my screen when I leave switch. UEFI BIOS passwords You can set passwords in UEFI (Unified Extensible Firmware Interface) BIOS (Basic Input/Output System) to strengthen the security of your computer.
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Step 6. Press F10 to save changes and exit the UEFI BIOS menu. If you have not set a supervisor password or a system management password, contact a Lenovo-authorized service provider to have the power-on password removed. ThinkPad X1 Carbon Gen 13 User Guide...
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Lenovo-authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase a new storage drive to replace the old one by yourself. To check whether the storage drive is a CRU and the relevant replacement procedure, see “CRU list”...
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To check the type of your M.2 solid-state drive: Step 1. Restart the computer. When the logo screen is displayed, press F10 to enter the Lenovo diagnostics window. On the TOOLS tab, select SYSTEM INFORMATION ➙ STORAGE using the arrow keys.
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Register FIDO2 USB device in ThinkShield Passwordless Power-On Device Manager Follow the instructions to register FIDO2 USB device in ThinkShield Passwordless Power-On Device Manager. Step 1. Turn on the computer. Step 2. Press F12 during the power-on process. Step 3. If you set a power-on password, you are prompted to enter the correct password.
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Note: The Lenovo BIOS Simulator Center makes periodic updates of the settings. The UEFI BIOS simulator interface and description of settings might be different from that on your actual user interface. Customize BIOS Defaults The feature provides a solution to backup your preferred BIOS Setup settings.
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When memory retraining occurs, the screen might be blank. You might see the LED indicators on Esc, F1, and F4 blinking sequentially to indicate the progress. Do not press the power button to interrupt the process. Wait a few minutes until the logo screen is displayed. ThinkPad X1 Carbon Gen 13 User Guide...
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1. Open the Start menu, and click Settings ➙ Privacy & security ➙ Camera. 2. Scroll down to the bottom. Click Get help and follow the on-screen instructions. If the problem persists, call Lenovo Customer Center for help. For a list of the latest numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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3. Use a cotton swab dipped in rubbing alcohol to remove stickiness around and underneath stuck keys. • Restart your computer. If the problem persists, call Lenovo Customer Center for help. For a list of the latest numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist Why is my keyboard backlight not working? •...
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4. Right-click the USB device you would like to update. 5. Select Update driver and follow the on-screen instructions. If the problem persists, call Lenovo Customer Center for help. For a list of the latest numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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4. Click Restore to and choose a new location to save the files. • You can recover data by using a reliable USB data recovery tool. If the problem persists, call Lenovo Customer Center for help. For a list of the latest numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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• If your laptop’s battery is old or drained, consider replacing the battery. If the problem persists, call Lenovo Customer Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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If the problem persists, call Lenovo Customer Support Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist What should I do when there is an error during enrollment? The fingerprint reader driver on your computer might not be the latest.
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Note: During the enrollment, it is recommended that you follow the on-screen instructions to enroll the full image of your fingerprint. If the problem persists, call Lenovo Customer Support Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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7. If Windows does not reinstall the driver automatically, open device manager and click Action ➙ Scan for hardware changes. If the problem persists, call Lenovo Customer Support Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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• Uninstall your wireless network adapter driver and restart your computer. To do this: 1. Before uninstalling, download the available driver on a different computer from Lenovo support website and save it to a USB flash drive. For how to download the driver, see “Driver problems” in this User Guide.
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• Contact your Internet service provider to check if there are any issues with your internet plan or connection. If the problem persists, call Lenovo Customer Support Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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• Reset the UEFI BIOS to factory default settings. Then, restart your computer. For details, refer to “BIOS problems” in this User Guide. If the problem persists, call Lenovo Customer Support Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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For more details, go to https://support.microsoft.com/windows/finding-your-bitlocker-recovery-key-in-windows If the problem persists, call Lenovo Customer Support Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist Performance problems Follow the instructions to troubleshoot the corresponding performance problems.
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Depending on your specific situation, you can choose from different recovery options. For details, go to https://support.microsoft.com/windows_recovery • Use memory module(s) with higher speed. If the problem persists, call Lenovo Customer Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist Power charging problems Follow the instructions to troubleshoot the corresponding power charging problems.
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Guide. If the problem persists, you might need to replace the battery. For details, call Lenovo Customer Support Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist What should I do if the built-in battery is not fully charged? Keeping the battery from full charge when battery power is not in heavy use can help extend its lifespan.
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4. Restart your computer to establish a new connection to the docking station. If the problem persists, call Lenovo Customer Support Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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4. Under Driver, select Roll Back Driver and follow the on-screen instructions. If the problem persists, call Lenovo Customer Support Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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For more solutions to audio problems, go to https://support.lenovo.com/solutions/ht501860 If the problem persists, call Lenovo Customer Support Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist Display problems Follow the instructions to troubleshoot the corresponding display problems.
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If your screen is still black after using shortcuts Windows logo key+Ctrl+Shift+B or restarting your computer, call Lenovo Customer Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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4. Under Driver, select Roll Back Driver and follow the on-screen instructions. If the problem persists, call Lenovo Customer Support Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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For details, see “OS problems” or “Driver problems” in this User Guide. 4. If the problem persists, call Lenovo Customer Support Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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Prerequisite ® 1. For models with a Trusted Platform Module, if you are using the Windows BitLocker Drive Encryption feature, ensure that you have disabled the feature. You can re-enable the feature after the operating system installation is complete. 2. Ensure that the security-related features (Security Chip, Virtualization, and Secure Boot) are enabled. To access the security-related features in the UEFI BIOS menu: a.
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BIOS before attempting system installation. 6. Reinstall the Windows system. 7. If the problem persists, call Lenovo Customer Support Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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5. If the problem persists, call Lenovo Customer Support Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist How to recover my Windows operating system? When you encounter some unexpected issues with your operating system, you can choose to recover your operating system by yourself or call Lenovo Customer Support Center.
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Attention: • It is recommended to download Lenovo-qualified drivers from Lenovo Support Web site. Before downloading, check if it is compatible with your computer. Ensure that the driver you download matches your computer and system version to avoid compatibility issues.
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“Performance problems” in this User Guide. 2. Reinstall the driver. If the problem persists, call Lenovo Customer Support Center for help. For a list of the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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BIOS settings and internal system data. It helps you wipe user data in case that you want to dispose of or reuse your computer. User data erasure is performed on the following components: • UEFI BIOS • Security Engine • Embedded Controller • Fingerprint Reader • TPM ThinkPad X1 Carbon Gen 13 User Guide...
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Product information • Product specifications: https://psref.lenovo.com • Technical specifications for Lenovo workstations: https://thinkstation-specs.com Lenovo Support resources • Lenovo PC Technical Support web site: . You can obtain the following https://pcsupport.lenovo.com information and resources: – Drivers and software – Troubleshoot and diagnose –...
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Setup Guide Initial setup and overview • Access the printed version from the product package information • Go to Lenovo PC Technical Support web site https:// . Search by the product name or pcsupport.lenovo.com serial number. Click Guides & Manuals.
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• Product security: https://www.lenovo.com/us/en/product-security/landing/ Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the needed information before you contact Lenovo. 1. Record the problem symptoms and details: •...
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Lenovo Customer Support Center During the warranty period, you can call Lenovo Customer Support Center for help. Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to https:// for the latest phone numbers.
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• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
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If you see a message that is not included in the following table, record the error message first, then shut down the computer and call Lenovo for help. See “Lenovo Customer Support Center” on page 70. Message Solution The computer turned off because the battery power is low.
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• We recommend that you speak to our Customer Support Center before attempting to service the computer yourself so that you can be directed to the correct documentation and repair information. It might be recommended to have a Lenovo-authorized service provider repair your computer depending on the complexity of the error or fault.
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Lenovo Memory Self Repair Lenovo Memory Self Repair (hereafter referred to as repair tool) enables you to repair memory single-bit or single-row failure with internal redundant resources. It is recommended that you use the repair tool in the following situations: •...
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“Call Lenovo” on page 69 Diagnostics tool This section provides introduction to a set of diagnostics and troubleshooting tools at Lenovo Support Web site, the Vantage app, and in your computer. They can help you diagnose common software and hardware issues.
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Step 5. If any hardware failure is detected and you are unable to locate and resolve the problem, you can call Lenovo Customer Support Center. See “Call Lenovo” on page 69. Windows label Windows Genuine Microsoft label indicates the edition of Windows preinstalled on your computer and whether the device is preinstalled with or licensed for genuine Windows.
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Product ID to complete the activation. In some cases, an earlier Windows version might be preinstalled under the terms of the Windows Pro edition license downgrade rights. ThinkPad X1 Carbon Gen 13 User Guide...
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If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.
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For the removal procedure, refer to the built-in battery replacement instructions in this documentation. • For the non-CRUable built-in battery connected to the system board with comb connectors: Call Lenovo Customer Support Center for help. To check whether the built-in battery on your computer is a CRU, see the CRU list in Chapter 8 “CRU replacement”...
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Generic Safety and Compliance Notices DANGER Use only the Lenovo-authorized battery specified for the computer. Any other battery could ignite or explode. Important notices for replacing a battery Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use.
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Ensure that the base cover assembly is secured in place. Otherwise, the battery connection might fail. M.2 solid-state drive and M.2 solid-state drive bracket Follow the instructions to replace the M.2 solid-state drive and M.2 solid-state drive bracket. ThinkPad X1 Carbon Gen 13 User Guide...
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Before you start, read and print the following instructions. Generic Safety and Compliance Notices Attention: • If you replace a M.2 solid-state drive, you might need to install a new operating system. For details on how to install a new operating system, see “How to install a Windows operating system?” on page 60. The M.2 solid-state drive is sensitive.
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Step 2. Install the M.2 solid-state drive and M.2 solid-state drive bracket in reverse order. ThinkPad X1 Carbon Gen 13 User Guide...
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Locate the UltraConnect wireless antennas Your computer has an UltraConnect™ wireless antenna system. You can enable wireless communication wherever you are. The following illustration shows the antenna locations on ThinkPad X1 Carbon Gen 13: Wireless LAN antenna (main and auxiliary) Operating environment This section provides information about the operating environment of your computer.
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Note: When you charge the battery, its temperature must be no lower than 10°C (50°F). Relative humidity • Operating: 8% to 95% at wet-bulb temperature 23°C (73°F) • Storage and transportation: 5% to 95% at wet-bulb temperature 27°C (81°F) ThinkPad X1 Carbon Gen 13 User Guide...
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Appendix B. Notice for USB connector name update The USB Implementers Forum published a revision of the guideline for USB connector names in September, 2022. Lenovo follows the revised guideline and updates USB connector names accordingly. You can refer to the table below for naming update details.
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Lenovo keyboards support various accessibility features. For example: – Tactile markings on some keys for easier identification Tactile markings provide all users with a way to find keys without looking at the keyboard. Lenovo provides bumps for the following keys: –...
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To learn how to use the TrackPoint pointing device, see “Use the TrackPoint pointing device” on page 14 • Industry-standard connectors The industry-standard connectors on Lenovo products enable better compatibility with peripheral devices. • Operating systems...
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– Vision features, such as text size and visual effect settings, make the screen contents easier to see. – Hearing features, such as audio and caption settings, make the screen contents easier to hear. – Interaction features, such as speech and eye-control settings, make the product easier to control. To access the accessibility features of the Windows 11 operating system, go to Start ➙...
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Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any ® Linux agreement(s) which may accompany software included with this product.
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