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Important: • Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. • Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges (ESD).
4. Check for cracked or bulging batteries. 5. Remove the cover. 6. Check for any obvious non-ThinkPad / non-Lenovo alterations. Use good judgment as to the safety of any non-ThinkPad / non-Lenovo alterations. 7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
2. Ensure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. • Avoid contact with other people. •...
– “FRU identification” on page 20 Important: • Advise customers to contact the Lenovo Customer Support Center if they need any assistance in obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: https://pcsupport.lenovo.com/supportphonelist...
Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
Vantage app installed. To download and install a quick test program, go to , and follow the instructions https://www.lenovo.com/diags on the Web site. To run a test using quick test program, do the following: Step 1.
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic program enables you to view system information and test some hardware devices in your computer, such as memory, storage devices, the LCD, and system board buses.
Checking the built-in battery and operational charging This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized manufacturer. The system does not support unauthorized batteries or batteries designed for other systems.
Step 4. Check the battery status icon again. If the same error still exists, replace the system board. Checking the coin-cell battery To check the coin-cell battery, do the following: Step 1. Power off the computer, and unplug the ac power adapter from it. Step 2.
The system management password can also protect the system information stored in UEFI BIOS like a supervisor password, but it has lower authority by default. The system management password can be set through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo client-management interface.
Lenovo cannot reset your passwords or recover data from the storage drive. You can contact a Lenovo authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase...
a new storage drive to replace the old one by yourself. To check whether the storage drive is a CRU and the relevant replacement procedure, see “Major FRUs and CRUs” on page 46. How to remove the system management password To remove a system management password, do the following: How to remove the system management password if no supervisor password has been set...
• After a period of inactivity specified in power plan settings • When the battery power is low To resume the computer from sleep mode, press the power button. Also, in either of the following events, the computer automatically returns from sleep mode and resumes operation: •...
This index can also help you determine, during regular servicing, what FRUs are likely to need to be replaced next. A numeric error is displayed for each error detected in POST or system operation. In the displays, n can be any number.
The battery installed is not supported by this system and Replace the battery. will not charge. Please replace the battery with the correct Lenovo battery for this system. Press the Esc key to continue. This system does not support batteries that are not Replace the battery.
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• We recommend that you speak to our Customer Support Center before attempting to service the computer yourself so that you can be directed to the correct documentation and repair information. It might be recommended to have a Lenovo-authorized service provider repair your computer depending on the complexity of the error or fault.
Blinking patterns Error codes Solutions 0283: PCI resource error 1. Remove PCIe devices (the M.2 card, PCIe card, and so on) (service provider only). 2. If step 1 does not work, replace the system board (service provider only). 0284: TCG-compliant functionality-related Replace the system board (service provider error (might be the BIOS code validation only).
If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.
Step 1. Ensure that the computer is connected to ac power. Then, press the power button for about seven seconds to turn off the computer. Step 2. Press Fn, left Ctrl, and the power button at the same time. If the computer displays five solid colors in sequence across the entire screen, it indicates that the LCD functions normally.
LCD assembly Lenovo Memory Self Repair Lenovo Memory Self Repair (hereafter referred to as repair tool) enables you to repair memory single-bit or single-row failure with internal redundant resources. It is recommended that you use the repair tool in the following situations: •...
2. Insert a straightened paper clip into the hole to cut off power supply temporarily. 3. Connect your computer to ac power and then turn on your computer. Note: If your computer is still no response, you can call Lenovo Customer Support Center to get further help.
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at https://support.lenovo.com...
Notes: • Depending on the computer model, your computer might look different from the illustration above. • The Lenovo factory recovery USB key is used to restore the Microsoft Windows operating system. It might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/...
Connector and cable guide This topic provides information to help Lenovo authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs and CRUs” on page 46.
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Table 7. System board connector and cable guide (continued) Internal cable required Connector (location) Cable connection Thermal fan connector (internal) Thermal fan cables The thermal fan comes with two (for Intel Arrow Lake models) cables. Connect the cables to these connectors. Thermal fan connector (internal) Thermal fan cables The thermal fan comes with two...
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Table 8. Trackpad, fingerprint reader, P sensor and NFC connectors, and cable guide Connector (location) Cable connection Trackpad, fingerprint reader, P sensor and NFC Connect this end to the system board. connector Fingerprint reader connector Connect this end to the fingerprint reader. P sensor connectors Connect the WWAN antenna assembly to this two ends.
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Table 10. Trackpad, fingerprint reader, and P sensor connectors, and cable guide Connector (location) Cable connection Trackpad, fingerprint reader and NFC connector Connect this end to the system board. Fingerprint reader connector Connect this end to the fingerprint reader. P sensor connectors Connect the WWAN antenna assembly to this two ends.
Connect the WWAN antenna assembly to this two ends. Haptic Touchpad connector Connect this end to the Haptic Touchpad. Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: https://support.lenovo.com/partslookup Chapter 6 Locations...
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ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 Hardware Maintenance Manual...
Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. Step 3. Restart the computer. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 Hardware Maintenance Manual...
Go to and follow the instructions on the screen to https://www.lenovo.com/maintenanceutilities create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. Step 3. Restart the computer. Step 4. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key. Step 1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer. Step 2.
Step 5. Clear the Turn on fast startup check box, and then click Save changes. To disable the built-in battery Step 1. Restart your computer. When the logo screen is displayed, immediately press F1 to enter the UEFI BIOS menu. Select Config ➙...
3. Turn off the computer and disconnect the computer from ac power and all connected cables. 4. Close the computer display and turn over the computer. Tool needed: Phillips head screwdriver For ThinkPad X1 Carbon Gen 13 Step 1. Remove the base cover assembly as shown below. Step 2.
Step 2. Install the base cover assembly in reverse order. If the computer does not start up after you reinstall the base cover assembly, disconnect the ac power adapter and then reconnect it to the computer. Applying labels to the base cover assembly Notes: •...
Indonesia label Built-in battery DANGER Use only the Lenovo authorized battery specified for the computer. Any other battery could ignite or explode. Important notice for replacing a battery Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use.
Remove the built-in battery as shown below. Step 2. Install the built-in battery in reverse order. CAUTION: Remove any foreign objects before reassembly. Ensure that the base cover assembly is secured in place. Otherwise, the battery connection might fail. M.2 solid-state drive and M.2 solid-state drive bracket Follow the instructions to replace the M.2 solid-state drive and M.2 solid-state drive bracket.
When handling the M.2 solid-state drive, observe the following guidelines: • Replace the M.2 solid-state drive only for repair. The M.2 solid-state drive is not designed for frequent changes or replacement. • Before replacing the M.2 solid-state drive, make a backup copy of all the data that you want to keep. •...
The following information is only for the computer with user-installable modules. Ensure that you use only a Lenovo-authorized wireless module specifically tested for this computer model. Otherwise, the computer will generate an error-code beep sequence when you turn on the computer.
Step 2. Install the captive bracket and wireless WAN module in reverse order. Type three – captive bracket only Step 1. Remove the captive bracket as shown below. Step 2. Install the captive bracket in reverse order. Type four – captive bracket and wireless WAN module bracket Step 1.
Step 2. Install the captive bracket and wireless WAN module bracket in reverse order. Note: Wireless WAN module bracket is needed for 4G models only. Antenna cable routing (for selected models) The cable routing is different for 4G wireless WAN module and 5G wireless WAN module. Ensure that the antenna cables are installed appropriately when installing a wireless WWAN module.
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Type two – 4G wireless WAN module with 4 connectors Type three – 5G wireless WAN module Notes: • Keep the tape attached away from the speaker. Chapter 8 Removing or replacing a FRU...
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• Ensure that the orange cable does not touch the speaker. • Ensure that the blue cable does not touch the thermal fan. • Do not remove the plastic cover from new antenna connectors until you install the new antennas. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 Hardware Maintenance Manual...
Thermal fan assembly For access, remove this FRU: • “Base cover assembly” on page 60 Tools needed: • Phillips head screwdriver • Pry tool Note: Depending on your computer model, the thermal fan assembly might look different from the illustration below. Step 1.
Step 2. Install the thermal fan assembly in reverse order. When installing: • Do not press the top of the fan cover and the fan hub. • If you are installing back the same thermal fan assembly you have removed (not installing a new one), before you attach the assembly to the computer, 1.
• “Built-in battery” on page 63 Tool needed: Pry tool Step 1. Remove the speaker assembly as shown below. Step 2. Install the speaker assembly in reverse order. When installing: • Ensure that the connector is attached firmly. • Ensure that the cable is routed properly. Trackpad / Haptic Touchpad, fingerprint reader, P sensor and NFC cable For access, remove these FRUs in order: •...
Step 1. Remove the Trackpad / Haptic Touchpad, fingerprint reader, P sensor and NFC cable as shown below. Note: Depending on the model, your computer might have no P sensor connector or NFC connector. Step 2. Install the Trackpad / Haptic Touchpad, fingerprint reader, P sensor and NFC cable in reverse order.
Step Screw (quantity) Color Torque M1.6 × L2.6 mm, flat-head, nylon-coated (4) Black 0.098 Nm (1.0 kgf-cm) Step 2. Install the wireless WAN antennas in reverse order. When installing: Ensure that the connector is attached firmly. Wireless WAN antenna cable guide rubber (for selected models) Follow the instructions to replace the wireless WAN antenna cable guide rubber.
Install the wireless WAN antenna cable guide rubber in reverse order. Coin-cell battery DANGER Use only the Lenovo authorized battery specified for the computer. Any other battery could ignite or explode. For access, remove these FRUs in order: • “Base cover assembly” on page 60 •...
Fan cable guide For access, remove these FRUs in order: • “Base cover assembly” on page 60 • “Built-in battery” on page 63 Tool needed: Phillips head screwdriver Step 1. Remove the fan cable guide as shown below. Step Screw (quantity) Color Torque M1.6 ×...
USB bracket For access, remove these FRUs in order: • “Base cover assembly” on page 60 • “Built-in battery” on page 63 Tool needed: Phillips head screwdriver Step 1. Remove the USB bracket as shown below. Step Screw (quantity) Color Torque M2 ×...
Step 2. Install the NFC module in reverse order. Trackpad (for selected models) For access, remove these FRUs in order: • “Base cover assembly” on page 60 • “Built-in battery” on page 63 Tools needed: • Phillips head screwdriver • Pry tool Removal steps Step 1.
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Step 2. Remove the Trackpad insulation mylar. Step 3. Remove the screws that secure the Trackpad assembly. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 Hardware Maintenance Manual...
Step Screw (quantity) Color Torque M2 × L2 mm, flat-head, nylon-coated (7) Silver 0.181 Nm (1.85 kgf-cm) Step 4. Remove the the Trackpad assembly. Installation steps Step 1. A Trackpad jig might come with the Trackpad which is used for fixing the location of the Trackpad. Attach the Trackpad jig to the Trackpad and bend the four angles as shown by arrows below.
Step 3. Remove the Jig. Notes: • A mylar might cover the Trackpad. Ensure that you attach the mylar to the Trackpad after replacement. • Ensure that the connector is attached firmly. Haptic Touchpad (for selected models) For access, remove these FRUs in order: •...
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Step 2. Remove the Haptic Touchpad insulation mylar. Step 3. Remove the screws that secure the Haptic Touchpad assembly. Step Screw (quantity) Color Torque M2 × L2 mm, flat-head, nylon-coated (10) Silver 0.181 Nm (1.85 kgf-cm) Chapter 8 Removing or replacing a FRU...
Step 4. Remove the Haptic Touchpad assembly. Installation steps Step 1. Note: A Haptic Touchpad jig might come with the Haptic Touchpad which is used for fixing the location of the Haptic Touchpad. Ensure that the seven dots on the Haptic Touchpad and the jig are aligned.
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Step 3. Adjust the angle of the Haptic Touchpad and install the Haptic Touchpad into the keyboard and keyboard bezel assembly. Note: Ensure that the tails are lying into the keyboard and keyboard bezel assembly after installing. Step 4. Press the side points when fastening the screw and tighten the screws as shown.
• After replacing the system board, use the Maintenance Utility to bind the model type, serial number, and Brand ID of the computer with the new system board. Refer to https://support.lenovo.com/us/en/solutions/ for instructions on how to do that. As an alternative, you also can use the Golden Key U1 tool HT506954 for that purpose.
Note: Input the exact brand name as shown in this table. Product name Machine type (MT) ThinkPad X1 Carbon Gen 13 21NS, 21NT, 21NX and 21NY ThinkPad X1 2-in-1 Gen 10 21NU, 21NV, 21Q0 and 21Q1 Replace the system board Follow the instructions to replace the system board.
The process of writing product information can only be used once and if unsure, consider getting support from a Lenovo-authorized service technician. Step 1.
Step 3. Click YES in the confirmation window and the tool will start to restore the BIOS configuration. The configuration process takes a few minutes to complete. When the BIOS configuration is finished, the computer will restart automatically. Do not turn off the computer and disconnect the computer from ac power during the whole process.
Step Screw (quantity) Color Torque M 2.5 × 4.0 mm, flat-head, nylon-coated (4) Silver 0.294 Nm (3.0 kgf-cm) Step 2. Install the LCD unit in reverse order. For ThinkPad X1 2-in-1 Gen 10 For access, remove this FRU: “Base cover assembly” on page 60 Step 1.
Step Screw (quantity) Color Torque M 2.5 × 4.0 mm, flat-head, nylon-coated (6) Silver 0.294 Nm (3.0 kgf-cm) Step 2. Install the LCD unit in reverse order. Keyboard assembly For access, remove these FRUs in order: • “Removing the nano-SIM-card and nano-SIM-card tray” on page 60 •...
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ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 Hardware Maintenance Manual...
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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Trademarks Lenovo, Lenovo logo, ThinkPad, ThinkPad logo, and TrackPoint are trademarks of Lenovo. Intel and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Microsoft, Windows, BitLocker, , and Cortana are trademarks of the Microsoft group of companies.
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