Download
Share
Print this page
Fortinet FortiFone FON 80 Series User Manual
  1. Manuals
  2. Brands
  3. Fortinet Manuals
  4. IP Phone
  5. FortiFone FON 80 Series
  6. User manual
Fortinet FortiFone FON 80 Series User Manual

Fortinet FortiFone FON 80 Series User Manual

Hide thumbs Also See for FortiFone FON 80 Series:

Advertisement

Quick Links

Download this manual
User Guide
FortiFone FON- x8 0 / x8 0 B Series 7.0 .1

Advertisement

loading
Need help?

Need help?

Do you have a question about the FortiFone FON 80 Series and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Fortinet FortiFone FON 80 Series

Summary of Contents for Fortinet FortiFone FON 80 Series

  • Page 1 User Guide FortiFone FON- x8 0 / x8 0 B Series 7.0 .1...
  • Page 2 FORTINET DOCUMENT LIBRARY https://docs.fortinet.com FORTINET VIDEO LIBRARY https://video.fortinet.com FORTINET BLOG https://blog.fortinet.com CUSTOMER SERVICE & SUPPORT https://support.fortinet.com FORTINET TRAINING & CERTIFICATION PROGRAM https://www.fortinet.com/training-certification FORTINET TRAINING INSTITUTE https://training.fortinet.com FORTIGUARD LABS https://www.fortiguard.com END USER LICENSE AGREEMENT https://www.fortinet.com/doc/legal/EULA.pdf FEEDBACK Email: techdoc@fortinet.com April 7, 2025 FortiFone FON-x80/x80B Series 7.0.1 User Guide...

  • Page 3: Table Of Contents

    General Network Phone Account Accessory Provisioning History Contact Business and Directory Personal Setting Preference Accessory Programmable key Network Provisioning Feature Tool Cloud Visual voicemail Text message Using your phone Receiving a call FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.
  • Page 4 Performing a ping test Capturing traceroute information Setting log levels and downloading logs Appendix A: Supported Bluetooth headsets and dongles Bluetooth headsets (mono) Bluetooth dongles Appendix B: Supported EHS headsets Appendix C: Supported USB headsets FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 5: Change Log

    Change log Date Change description 2025-04-07 Initial release of the FortiFone FON-x80/x80B Series 7.0.1 User Guide FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 6: Overview

    For a complete list of FON-x80/x80B phone features, see the FortiFone IP Telephones and Softclient Data Sheet. Phone buttons Button Function Navigation keys—navigate items in various menus. Back—return to the previous screen. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.
  • Page 7 Volume control—adjust the volume of the handset, headset, ringer, and speaker. To turn the ringer off, press the volume down until you see the icon. The title bar shows the same icon. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 8: Programmable Keys

    The following tables describe how to quickly determine the programmable key status by looking at the color and pattern of the LED on the programmable key: Line (account on phone) Description Solid green Line is idle. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 9: Main Screen Layout

    Main screen layout The main screen is designed to keep you informed. The idle screen displays the extension name and number, time and date, as well as various status icons and notifications. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 10: Title Bar

    Icon Description Bluetooth headset connected Bluetooth audio mode Handset audio mode Speaker audio mode Headset audio mode Mute enabled Ringer audio disabled Auto Answer enabled FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 11: Programmable Key Scroll List And Pages

    When the notification icon is selected, the bottom border is red. 2. Press OK. The phone displays the associated screen. Example: You select the missed call notification and press OK. The phone displays the History > Missed screen. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 12: Soft Keys

    Accesses the configuration menu. For more information, see Configuring your phone on page Background image Your FortiVoice administrator can upload a new background image by editing the phone profile on the FortiVoice phone system or FortiVoice Cloud. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 13: Getting Started

    To enter numbers, letters, and special characters, use the dial pad. The dial pad entry modes are displayed as a soft key. To switch modes, press the soft key repeatedly until you access the mode you need. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.
  • Page 14 3. Press the keys repeatedly until the special character appears on the color screen. Special character Character name Comma Zero (0) Question mark Exclamation point [ ] Brackets Backslash Plus sign " Quotation mark Dollar sign FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 15: Registering Your Phone

    2. If you want to discard changes, press the Back soft key to return to the previous menu. Registering your phone This section contains the following topics: Registering with the FortiVoice phone system on page 16 Registering with FortiVoice Cloud on page 16 FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 16: Registering With The Fortivoice Phone System

    Register FortiFone Softclient for mobile with FortiVoice Cloud. For more information, see the Registering with FortiVoice Cloud section in one of the following guides for your mobile phone:  FortiFone Softclient for iOS User Guide FortiFone Softclient for Android User Guide FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.
  • Page 17 1. On your phone, press the button. 2. Use the navigation keys to select Cloud 3. Using the information in your welcome email, complete the following steps: a. Enter the Cloud ID. b. Press OK. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.
  • Page 18 The phone downloads the configuration and registers with FortiVoice Cloud. g. After the registration process is complete, press OK. 4. When you see the main screen, you can start using your phone. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 19: Configuring Your Phone

    2. You can access the following functions: Icon Function Status on page 20 History on page 23 Contact on page 24 Setting on page 26 Feature on page 36 Tool on page 37 FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 20: Status

    CPU Usage Percentage of CPU used Storage Usage Percentage of storage used. To see the total storage, used storage, and free storage (in KB) on the phone, press the Detail soft key. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 21: Network

    CPU Usage Percentage of CPU used. Storage Usage Percentage of storage used. To see the total storage, used storage, and free storage (in KB) on the phone, press the Detail soft key. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 22: Account

    Provisioning Status > Provisioning displays the settings related to the provisioning type and status:  Item Description Type Can show one of the following values:  DHCP SIPPnP Static Cloud ZTP Cloud Manual FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 23: History

    Displays all calls that have been missed, placed, or received by the phone. Missed Displays calls not answered by this phone. Placed Displays calls placed by this phone and answered by the caller. Displays calls placed by this phone and unanswered by the caller. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 24: Contact

    Contact > Directory lists your company directory including names and extensions entries stored on the FortiVoice phone system or FortiVoice Cloud. To search for a business or directory contact 1. Go to Contact > Business or Directory. 2. Press the Search soft key. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 25: Personal

    1 key twice to add a semicolon ( ; ). 5. Optionally, enter a Mobile Number and Home Number. 6. Press the OK soft key. 7. Enter the voicemail PIN for your extension. 8. Press the OK soft key. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 26: Setting

    As you enter letters or numbers, the list filters your contacts. Setting In Setting, you can configure various settings that control how the phone operates. Setting includes the following sections: Preference on page 27 Accessory on page 30 FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 27: Preference

    Select 12 hour or 24 hour time formats. Mode Select Manual or NTP. If Mode is set to NTP, configure the NTP servers: NTP Server 1 Enter the NTP server that will control the date and time. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.
  • Page 28 Handset Handsfree Headset USB Headset (FON-380/480/580 only) Bluetooth Headset (FON-380/480/580 only) Ring Setting Ring Tone: Select the ring tone to play when receiving a call. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.
  • Page 29 Reboot Reboots the phone. Setting Accesses the Setting section. Feature Accesses the Feature section. Tool Accesses the Tool section. Accesses the App section. Prog-Key Accesses Programmable Key settings. Bluetooth Accesses Bluetooth settings. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 30: Accessory

    3. Press the Scan soft key. 4. Select the discovered Bluetooth device and press the Pair soft key. Disconnecting a Bluetooth headset 1. Go to Setting > Accessory > Bluetooth Headset. 2. Select the connected Bluetooth device. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 31: Programmable Key

    If the light is flashing, you can press the programmable key to retrieve the call. Park appearance: Allows you to monitor the selected call park slots, informing you if there is a call parked. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.
  • Page 32 Used to configure the value for the following types when using the FortiVoice phone system: Intercom Record Speed Dial DTMF Used to configure the value for the following types when using FortiVoice Cloud: Intercom Speed dial FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 33: Network

    Description DNS Mode Your choices are: DHCP Static When you set the DNS Mode to Static, configure the following settings: Primary DNS Configure the primary DNS. Secondary DNS Configure the secondary DNS. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.
  • Page 34 Setting > Network > DSCP allows you to configure the following differentiated services code point (DSCP) and quality of service (QoS) settings: Item Description DSCP mode To manage network traffic, your choices are: FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 35: Provisioning

    Registering your phone on page Selecting the SIP transport on page 35 Selecting the SIP transport 1. Go to Setting > Provisioning. 2. Enter the admin password. 3. Go to SIP Account > SIP Transport. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 36: Feature

    For an extension on the FortiVoice phone system, see the FortiVoice User Portal Guide. For an extension on FortiVoice Cloud, see the FortiVoice Cloud User Portal Guide. Voicemail Key Configures what happens when the voicemail button is pressed: FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 37: Tool

    Update Firmware Requests the upgrade of the FortiFone firmware. Before requesting the upgrade, make sure that the FortiVoice administrator has uploaded the FortiFone firmware file from the Fortinet Support website to the FortiVoice phone system. Reload Used to restart the following processes:...

  • Page 38: Cloud

    2. Review the list of items. The report can display the following: Successful items display a checkmark icon Failed items display an x icon To send a diagnostic report to Fortinet: 1. After running the report, press Upload. 2. In Issue to report, select an item that best describes the issue.

  • Page 39: Visual Voicemail

    2. If prompted, enter your voicemail PIN, and press the OK soft key. 3. Select the voicemail message to delete. 4. Press the Delete soft key. Text message All received text messages from the FortiVoice phone system are displayed here. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 40: Viewing A Text Message

    5. To confirm, press the OK soft key. Deleting all text messages 1. In App, select Text Message. 2. Press the Enter soft key. 3. Press the Del.All soft key. 4. To confirm, press the OK soft key. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 41: Using Your Phone

    To quickly disable the ring tone, press the Ignore soft key. This will also allow for the call to still be answered. Placing a call To place a call, you can use one of the following methods: FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 42: Dialing An Extension Number

    4. Press the Dial soft key. Ending a call To end a call, you can do one of the following: Press the End soft key. If you are using the handset, place it in the cradle. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 43: Using Call Features

    Private Hold:  Prevents other members in the SLA group to pick up the call. Public Hold: Allows other members in the SLA group to pick up the call. Short press the Hold soft key puts the call on a public hold. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 44: Mute

    Your FON-x80/x80B phone displays Switch active call to this device? 2. To switch the active or held call to your FON-x80/x80B phone, press Switch. FortiFone Softclient that you used to answer the call is disconnected from the call. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 45: Three-Party Conference

    The main screen displays the DND icon To disable DND From the main screen, press the DND soft key again. icon disappears from the main screen. Text message You can receive text messages from the FortiVoice phone system. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 46: Voicemail

    1. Dial *98. (This is the default code.) 2. When prompted, enter your extension and then press #. 3. When prompted, enter your voicemail PIN and then press #. 4. Follow the prompts to listen to your messages. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.
  • Page 47 2. When you hear the Auto Attendant greeting, Dial *98. (This is the default code.) 3. When prompted, enter your extension and then press #. 4. When prompted, enter your voicemail PIN and then press #. 5. Follow the prompts to listen to your messages. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 48: Troubleshooting

    4. Verify the MAC address and phone model of the phone entry: a. On the FortiVoice system or FortiVoice Cloud, go to Phone System > Device > Phone. b. In the table, locate the phone entry. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 49: Recommended Web Browser Versions

    Recommended web browser versions Fortinet recommends using the following web browser versions when you capture network traffic and traceroute information, perform ping tests, set log levels, and download logs. Google Chrome version 132...
  • Page 50 In Capture Type, select one of the following options: Use Protocol: To capture TCP, UDP, or Any traffic. You can also specify a Port. SIP: To capture the SIP traffic only. Capture All: To capture all traffic regardless of the protocol. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.
  • Page 51 13. When the traffic capture is complete, your web browser may give you the option to choose where you want to save the file or automatically save it for you, depending on the settings. 14. You can open the PCAP file in a network protocol analyzer software (such as Wireshark). FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 52: Performing A Ping Test

    10. To start the ping process, click Start. 11. Wait for the ping process to complete. 12. Check the ping results. The following example shows that the phone can successfully ping fortinet.com: FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 53: Capturing Traceroute Information

    6. If you want the portal to remember your login credentials and use them the next time you log in, click Remember me. 7. Click Log In. 8. Click Tool. 9. Under Traceroute, in IP Address/FQDN, enter the IP address or FQDN of the destination. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.
  • Page 54 11. Wait for the traceroute process to complete. 12. Check the output. Here is an output example (without errors): traceroute to fortinet.com (54.186.80.150), 30 hops max, 38 byte packets 1 192.168.10.99 (192.168.10.99) 0.272 ms 0.205 ms 0.199 ms 2 172.17.97.3 (172.17.97.3) 0.312 ms 0.278 ms 0.523 ms 3 * * * 4 96.45.47.4 (96.45.47.4) 0.963 ms 0.787 ms 0.797 ms...

  • Page 55: Setting Log Levels And Downloading Logs

    30 * 108.166.240.19 (108.166.240.19) 12.571 ms * Setting log levels and downloading logs Phone logs can help you and Fortinet Support troubleshoot FON-x80/x80B series IP phones. You can set a log level for each log type and download log files.

  • Page 56: Appendix A: Supported Bluetooth Headsets And Dongles

    Model Company Answer Hangup Ringing Hold waiting call call Redial tone waiting (idle) call) M300- BlueParrott — BT2054 — — BT4010 — — Jabra Evolve — — Talk 45 — — FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 57: Bluetooth Dongles

    The FON-280B and FON-380B phones do not currently support a CSR Bluetooth USB dongle. The following table includes supported CSR Bluetooth USB dongles for the FON-380 phone. Manufacturer Model ASUS BT500 AZiO BTD-V401 Onvian 8541554597 ORICO BTA-403 REDGO 163804JA84M830 RtTech 4328604329 Yealink BT40 FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 58: Appendix B: Supported Ehs Headsets

    FortiFone FON-x80/x80B phones and the headset support this function. —: FortiFone FON-x80/x80B phones do not support this headset function. N/A: The headset does not support this function. ■ : The EHS headset requires an ADP-80 cable. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.

  • Page 59: Appendix C: Supported Usb Headsets

    Blackwire Plantronics — 3220 Legend:  l: FortiFone FON-x80/x80B phones and the headset support this function. —: FortiFone FON-x80/x80B phones do not support this headset function. N/A: The headset does not support this function. FortiFone FON-x80/x80B Series 7.0.1 User Guide Fortinet Inc.
  • Page 60 Fortinet’s Chief Legal Officer, with a purchaser that expressly warrants that the identified product will perform according to certain expressly-identified performance metrics and, in such event, only the specific performance metrics expressly identified in such binding written contract shall be binding on Fortinet. For absolute clarity, any such warranty will be limited to performance in the same ideal conditions as in Fortinet’s internal lab tests.

This manual is also suitable for:

Fortifone fon 80 b seriesFortifone fon-280bFortifone fon-380Fortifone fon-380bFortifone fon-480Fortifone fon-480b ... Show all