Fortinet FortiFone FON-470i User Manual
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Fortinet FortiFone FON-470i User Manual

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Summary of Contents for Fortinet FortiFone FON-470i

  • Page 1 FortiFone™ User Guide for FON-470i...
  • Page 2 Fortinet. For absolute clarity, any such warranty will be limited to performance in the same ideal conditions as in Fortinet's internal lab tests. In no event does Fortinet make any commitment related to future deliverables, features or development, and circumstances may change such that any forward-looking statements herein are not accurate.

  • Page 3: Table Of Contents

    Contents Introduction....................... 1 Phone features......................1 Display layout......................2 Programmable keys ....................3 Installation......................4 Attaching the stand....................4 For desktop use ....................4 For wall mounting ....................4 Connecting the phone ..................... 5 Setting up the phone ....................6 For use as an internal extension ................
  • Page 4 Accounts ....................12 Set password ..................... 12 Set AES key ....................12 Network ...................... 12 Reset factory ....................14 Auto provision .................... 14 Display ........................14 Wallpaper ......................14 Screensaver ..................... 14 Theme ......................14 Backlight ......................14 App ........................15 Using the phone....................

  • Page 5: Introduction

    Introduction This user guide includes information about configuring and using your FON-470i IP phone. Phone features • 4.3" color display • 6 programmable keys with lights • 11 dedicated feature keys • Full duplex speakerphone • 2 gigabit ports allow you to share the network connection with your computer •...

  • Page 6: Display Layout

    Button Function Programmable keys — multicolored light keys that can be assigned to engage and monitor lines, extensions or queues. They can also be programmed as function and speed dial keys. Softkeys — softkeys change function based on the state of the phone. Volume control —...

  • Page 7: Programmable Keys

    Programmable keys Programmable keys assigned for line, extension or queue appearances will monitor the status of those resources. Indicator Pattern Status Line/extension/queue available Solid red Line/extension/queue in use Flashing green (slow) Line/extension/queue on hold Flashing red (slow) Do Not Disturb (DND) enabled Flashing green (fast) Line/extension is ringing You can perform the following actions with the programmable keys:...

  • Page 8: Installation

    Installation Attaching the stand For desktop use For wall mounting 1. Attach wall mount stand. 2. Mark and drill two 5/16" (7 mm) holes with a vertical separation of 2¾" (7 cm). 3. Insert plastic wall anchors (not included) into the holes. Insert and tighten two screws (not included), leaving about 1/8"...

  • Page 9: Connecting The Phone

    5. Remove the handset hook from the phone as shown below (a). Rotate the hook 180° and re-install (b). Connecting the phone 1. Connect the handset cord to the handset and the jack onthe phone. 2. Optionally connect an amplified headset to the jack.

  • Page 10: Setting Up The Phone

    Setting up the phone For use as an internal extension The phone supports plug and play installation and will automatically download its configuration from the FortiVoice system. The phone will display the extension number and name when it has registered. Phones that have not yet been configured in the FortiVoice system will display No Service and their MAC address will appear in the MAC selection list in the FortiVoice interface.

  • Page 11: Personalizing Your Phone

    Personalizing your phone How to navigate through menus To access the configuration menu: • Press the button. To select an item: • Use the arrow keys to select an item and then press the OK button. The bottom line of the display shows up to 4 softkey functions at a time. To return to a previous menu, press the Back softkey.
  • Page 12 3. Enter the outgoing access code needed to dial out from this extension. 4. Press the SAVE softkey. Personalizing your phone Page 8 FortiFone User Guide...

  • Page 13: Configuration Overview

    Configuration overview The phone supports the access and configuration of many parameters directly from the telephone’s User Interface. To access the configuration menu, press the button while the phone is not in use. The configuration menu consists of several submenus as listed below: •...

  • Page 14: Call Log Settings

    Call log settings The call log settings allow you to disable call log on the phone. This is enabled by default. Phonebook The phone supports up to 1000 contacts. Each contact can have up to 3 phone numbers and a ring tone assigned.

  • Page 15: Call Log

    Call log The phone stores logs to track inbound and outbound calls. There are 3 separate logs that support a total of 100 entries: • Missed Calls stores calls that were unanswered. • Received Calls stores calls that were answered. •...

  • Page 16: Ring Tones

    Ring tones This phone has 8 ring tones to select from. The selected ring tone will be used for all incoming calls unless ringing has been turned off or if a different ring tone has been assigned to a contact. Advanced settings The default password to enter the advanced settings is 23646.
  • Page 17 2. Enter the static IP address. 3. Enter the Subnet Mast for the LAN. 4. Enter the IP address of the Default Gateway on your network. The router may act as the Default Gateway. 5. Enter the IP address of the Pri. DNS. The gateway may act as the DNS server. 6.

  • Page 18: Reset Factory

    Reset factory The Reset factory section allows you to reset the phone’s configuration to factory default. Auto provision The phone supports plug and play installation and will automatically download its configuration from the FortiVoice system. This section will allow you to specify an address of a configuration server.

  • Page 19: App

    3. Set if and when the backlight will be disabled: • Always On • 1 min • 2 min • 5 min • 10 min • 30 min The App section currently has the Digital Phone Frame which has limited use. More apps to be included in future release.

  • Page 20: Using The Phone

    Using the phone Receiving a call When you receive a call, the phone rings while the screen displays the incoming call information and the associated extension button flashes. To answer an incoming call: • Lift the handset. You may press the button, line button or the Answer softkey to activate the speakerphone.

  • Page 21: Putting A Call On Hold

    Putting a call on hold When placing a call on hold, the held party cannot hear you and you will not hear the held party. The held party will hear MOH (Music On Hold), if configured with the phone system. While a call is on hold, you can answer or place other calls and can toggle between held calls on the same dedicated extension key.

  • Page 22: 3-Party Conference

    3-party conference The phone supports conferencing with two other parties. There are 2 methods for setting up a conference. Method 1: Setting up a conference call 1. Place the first call. 2. Press the Conf softkey to place the first call on hold and get dial tone. 3.

  • Page 23: Dnd (Do Not Disturb)

    DND (Do Not Disturb) When the DND (Do Not Disturb) feature is activated, the phone will not notify you of an incoming call thus allowing you to work without interruptions from incoming calls. Calls will be routed according to the settings programmed for your extension or service. To activate DND: •...

  • Page 24: Hotline

    Hotline With Hotline operation configured, the phone automatically calls the defined destination when you take the handset off-hook or press the button. Using the phone Page 20 FortiFone User Guide...

  • Page 25: Troubleshooting

    Pressing the OK button on the phone provides the means to quickly view the network parameters (IP address, default gateway address, and subnet-mask), registration status of phone, MAC address and firmware version. This information may be useful if calling Fortinet Support.

  • Page 26: Character Table To Dial Pad Mode

    Character table to dial pad mode Dial Pad Mode Digit . , ? ! | @ ’ _ ( ) : ; & . , ? ! | @ ’ _ ( ) : ; & / % * # / + < = > “ / % * # / + <...

  • Page 27: Warranty

    Warranty This phone is covered by a one-year hardware warranty against manufacturing defects as set forth in the EULA. www.fortivoice.com/support For warranty service: • In North America, please call 1-866-648-4638 for further information. • Outside North America, contact your sales representative for return instructions. You will be responsible for shipping charges, if any.

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