Fortinet FON-80 Series User Manual
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Fortinet FON-80 Series User Manual

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User Guide
FortiFone FON-x80 Series 3.0.12

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  • Page 1 User Guide FortiFone FON-x80 Series 3.0.12...
  • Page 2 FORTINET DOCUMENT LIBRARY https://docs.fortinet.com FORTINET VIDEO GUIDE https://video.fortinet.com FORTINET BLOG https://blog.fortinet.com CUSTOMER SERVICE & SUPPORT https://support.fortinet.com FORTINET TRAINING & CERTIFICATION PROGRAM https://www.fortinet.com/training-certification NSE INSTITUTE https://training.fortinet.com FORTIGUARD CENTER https://www.fortiguard.com END USER LICENSE AGREEMENT https://www.fortinet.com/doc/legal/EULA.pdf FEEDBACK Email: techdoc@fortinet.com April 29, 2022 FortiFone FON-x80 Series 3.0.12 User Guide...

  • Page 3: Table Of Contents

    How to enter values with the dial pad and soft keys Configuration overview Status General Network Phone Account Accessory History Contact Personal Directory Setting General Accessory Programmable key Network Provisioning Feature Tool Cloud Text message Visual voicemail FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.
  • Page 4 Solving FON-x80 series IP phone issues Collecting a traffic capture from a FON-x80 series IP phone Collecting traceroute information Performing a ping test Appendix A: Supported Bluetooth headsets and dongles Bluetooth headsets Bluetooth dongles Appendix B: Supported wired headsets FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 5: Change Log

    Change log Date Change description 2022-04-29 Initial release of the FortiFone FON-x80 Series 3.0.12 User Guide FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 6: Introduction

    Phone buttons Button Function Navigation keys — used to navigate items in various menus. Hold — places and retrieves calls on hold. Transfer — transfers calls to another extension or outside line. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 7: Programmable Keys

    The total number of supported programmable keys for each phone model is: FON-380: 28 FON-480: 45 FON-580: 106 To configure programmable keys, go to Setting > Programmable key (see Programmable key on page 23). FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 8: Line (Account On Phone)

    Solid green Line is idle. Slow flashing green Line is ringing. Solid red Line is in use. Slow flashing yellow Line is on hold. Park appearance Description Solid green Park orbit is empty. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 9: Color Screen Layout

    The title bar displays status information, such as the extension display name and notifications for the phone status. The following table details the status icons that may be seen: Icon Description Bluetooth audio mode Network disconnected Call Forward enabled Auto Answer enabled Bluetooth headset connected Keypad locked Handset audio mode FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 10: Scroll List Of Programmable Keys

    Message – indicates that a new text message was received from the FortiVoice phone system while you were on a call. Do Not Disturb – indicates that Do Not Disturb (DND) is enabled on the phone. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 11: Soft Keys

    Your FortiVoice system administrator can upload a new background image by editing the phone profile on the FortiVoice phone system (Phone System > Profile > Phone). This feature requires a FortiVoice phone system running version 6.0.11, 6.4.5, or later. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 12: Personalizing Your Phone

    To enter characters with the dial pad, use the digit with the desired character. Press the same digit repeatedly until the desired character appears on the color screen. After entering a character, pause to allow the cursor to move to next character position. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.
  • Page 13 To enter a space, press # on the dial pad while the mode soft key is set to Prior to saving an entry, you may discard changes by pressing the Back soft key to move to the previous menu. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 14: Configuration Overview

    2. You can access the following functions: Icon Function Status on page 15 History on page 16 Contact on page 17 Setting on page 19 Feature on page 28 Tool on page 29 FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 15: Status

    FON-x80 series IP phone models support IPv4. Status > Network displays network information of the phone: MAC – Displays MAC address of the phone. Ethernet – Displays current IP information: IP Mode IP address Subnet Mask Default Gateway FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 16: Phone

    USB Headset – Current state of connected USB headset. History The History section displays call information for the following types of calls: Icon Description All icons Displays all calls that have been missed, placed, or received by the phone. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 17: Contact

    To add or edit a personal contact, the phone system requires that you enter the voicemail PIN for your extension. To add a personal contact 1. Go to Contact > Personal. 2. Press the Add soft key. 3. Enter a Display Name. 4. Enter a Main Number. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.
  • Page 18 5. Press the OK soft key. 6. To confirm, press the OK soft key again. To delete all personal contacts 1. Go to Contact > Personal. 2. Press the More soft key. 3. Select Delete all. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 19: Directory

    Setting > General contains the following settings: Language on page 20 Date & time on page 20 Screen on page 20 Ring on page 21 Voice volume on page 21 Soft key on page 21 FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.
  • Page 20 Adjust screen brightness while the phone is inactive. Backlight time Select time to wait until phone is considered to be in an inactive state. Screensaver timer Select time to wait until screensaver is activated. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.
  • Page 21 Enables Do Not Disturb (enabled by default on the 3rd soft key). Status Accesses the Status section. Message Accesses text messages received by the phone. Call Fwd Accesses Call Forwarding settings. Cloud Accesses Cloud settings. Reboot Reboots the phone. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 22: Accessory

    1. Go to Setting > Accessory > Bluetooth. 2. Ensure Bluetooth is set to Enabled. 3. Press the Scan soft key. 4. Select the discovered Bluetooth device and press the Pair soft key. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 23: Programmable Key

    Line appearance - Allows you to monitor the status of a line (available, busy, or on hold). If the light is flashing, you can press the programmable key to retrieve the call. Park appearance - Allows you to monitor the selected call park slots, FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.
  • Page 24 Used to configure the value for the following types when using the FortiVoice phone system: Intercom Record Speed Dial DTMF Used to configure the value for the following types when using FortiVoice Cloud: Intercom Speed dial FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 25: Network

    Description DNS Mode Your choices are: DHCP Static When you set the DNS Mode to Static, configure the following settings: Primary DNS Configure the primary DNS. Secondary DNS Configure the secondary DNS. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.
  • Page 26 VLAN Priority - Configure the VLAN Priority with a value from 0 to 7. SIP Transport Setting > Network > SIP Transport allows you to select the SIP transport: UDP - User Datagram Protocol TCP - Transmission Control Protocol FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 27: Provisioning

    Setting > Provisioning allows the phone to obtain a configuration file from the FortiVoice provisioning server. To provision the phone, the phone requires that you enter the administrator password. The default password is 23646. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 28: Feature

    Call Voicemail - Places a call to the voicemail box. Display Visual VM - Opens visual voicemail, allowing you to control voicemail from the phone (Default setting). Visual voice mailboxes Your choices are: Combined Separate FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 29: Tool

    Request Firmware Upgrade Requests the upgrade of the FortiFone firmware. Before requesting the upgrade, make sure that the FortiVoice administrator has uploaded the FortiFone firmware file from the Fortinet Support website to the FortiVoice phone system. Diagnostic Report Runs a diagnostic report on account and network settings.

  • Page 30: Cloud

    2. Press the Enter soft key. 3. Select the text message to view. 4. Press the Enter soft key. Deleting a text message 1. In App, select Text Message. 2. Press the Enter soft key. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 31: Visual Voicemail

    0), if configured on the FortiVoice phone system. Mark as read Places the selected voicemail message in the Old folder. Mark as new Places the selected voicemail message in the New folder. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.
  • Page 32 Deleting a voicemail message 1. In App, select Visual Voicemail. 2. Enter your voicemail PIN and press the OK soft key. 3. Select the voicemail message to delete. 4. Press the Delete soft key. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 33: Using Your Phone

    Dialing an extension number 1. Dial the extension number. 2. After about 4 seconds, the phone will dial the number. Optionally, press OK, the Dial soft key or # to place the call immediately. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 34: Dialing An Outside Number

    This section includes the following features: Redialing on page 35 Hold on page 35 Mute on page 35 Attended transfer on page 35 Blind transfer on page 35 Three-party conference on page 36 FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 35: Redialing

    Calls can be transferred without talking to the party receiving the transfer. To perform a blind transfer 1. While on a call, press the Transfer soft key. 2. Dial the extension or phone number. 3. Press the Transfer soft key. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 36: Three-Party Conference

    You can receive text messages from the FortiVoice phone system. Text messages immediately appear on screen and remain on the screen according to the display time setting configured by the FortiVoice administrator. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 37: Voicemail

    2. When you hear the Auto Attendant greeting, press *98. (This is the default code.) 3. When prompted, enter your extension and then press #. 4. When prompted, enter your voicemail PIN and then press #. 5. Follow the prompts to listen to your messages. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 38: Troubleshooting

    6. To reboot the phone, go to Tool > Reboot and press OK. 7. If the phone is configured as an external extension: a. Make sure that the Provisioning server is correct under Setting > Provisioning. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 39: Collecting A Traffic Capture From A Fon-X80 Series Ip Phone

    IP phone. c. In Capture Type, select one of the following options: Use Protocol: To capture TCP, UDP, or Any traffic. You can also specify a Port. SIP: To capture SIP traffic only. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.
  • Page 40 13. When the traffic capture is complete, your web browser may give you the option to choose where you want to save the file or automatically save it for you, depending on the settings. 14. You can open the .pcap file in a network protocol analyzer software (such as Wireshark). FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 41: Collecting Traceroute Information

    11. Please wait. 12. Check the output. Here is an output example (without errors): traceroute to fortinet.com (54.186.80.150), 30 hops max, 38 byte packets 1 192.168.10.99 (192.168.10.99) 0.272 ms 0.205 ms 0.199 ms 2 172.17.97.3 (172.17.97.3) 0.312 ms 0.278 ms 0.523 ms 3 * * * 4 96.45.47.4 (96.45.47.4) 0.963 ms 0.787 ms 0.797 ms...

  • Page 42: Performing A Ping Test

    Where <ip_address> is the IP address of the FON-x80 series IP phone. 3. The web browser displays a Warning: Potential Security Risk Ahead. Accept the risk by clicking Advanced, and then clicking Accept the Risk and Continue. 4. In Name, enter admin. FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.
  • Page 43 9. Under Ping, in IP Address/FQDN, enter the IP address or FQDN of the destination. 10. To start the ping process, click Start. 11. Please wait. 12. Check the ping results. The following example shows that the phone can successfully ping fortinet.com: FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 44: Appendix A: Supported Bluetooth Headsets And Dongles

    The following table includes supported mono Bluetooth headsets for the FON-x80 phones. Manufacturer Model Boost BT2054 BT4010 Elite 65T Evolve 65 Evolve 75 Jabra Evolve 75e Stealth Motion Speak 710 JOWAY H-02 Masentek Voyager Edge Plantronics Voyager 5200 Discovery 975 J02S FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 45: Bluetooth Dongles

    Bluetooth dongles The following table includes supported CSR Bluetooth USB dongles for the FON-380 phone. Manufacturer Model ASUS BT500 AZiO BTD-V401 Onvian 8541554597 ORICO BTA-403 REDGO 163804JA84M830 RtTech 4328604329 TP-LINK UB400 Yealink BT40 FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.

  • Page 46: Appendix B: Supported Wired Headsets

    The following table includes the supported wired headsets for the FON-x80 phones:  Manufacturer Model Connection or cable Jabra Biz 2400 II Duo USB connection Blackwire 3220 USB Connection CS500 Series ADP-80 EHS Cable Plantronics Savi 700 Series ADP-80 EHS Cable FortiFone FON-x80 Series 3.0.12 User Guide Fortinet Inc.
  • Page 47 Fortinet’s General Counsel, with a purchaser that expressly warrants that the identified product will perform according to certain expressly-identified performance metrics and, in such event, only the specific performance metrics expressly identified in such binding written contract shall be binding on Fortinet. For absolute clarity, any such warranty will be limited to performance in the same ideal conditions as in Fortinet’s internal lab tests.

This manual is also suitable for:

Fon-380Fon-480Fon-580Fon 80 series

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