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FLIR BRICKSTREAM 3D Gen 2 Advanced Configuration Manual
FLIR BRICKSTREAM 3D Gen 2 Advanced Configuration Manual

FLIR BRICKSTREAM 3D Gen 2 Advanced Configuration Manual

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Advanced Configuration Guide
FLIR
BRICKSTREAM®
3D Gen 2
Release 6.2 – June 2021
6/23/2021
Names and marks appearing on the products herein are either registered
trademarks or trademarks of FLIR Systems, Inc. and/or its subsidiaries.
© 2016-2021 FLIR Integrated Imaging Solutions Inc. All rights reserved.

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Summary of Contents for FLIR BRICKSTREAM 3D Gen 2

  • Page 1 3D Gen 2 Release 6.2 – June 2021 6/23/2021 Names and marks appearing on the products herein are either registered trademarks or trademarks of FLIR Systems, Inc. and/or its subsidiaries. © 2016-2021 FLIR Integrated Imaging Solutions Inc. All rights reserved.
  • Page 2 ACC-POE29U-1AF). L’utilisation de tout autre adaptateur ou injecteur risque d’endommager l’appareil et de causer un incendie ou des blessures. Trademarks Names and marks appearing on the products herein are either registered trademarks or trademarks of FLIR Systems, Inc. and/or its subsidiaries. Licensing...
  • Page 3 Brickstream® 3D Gen 2 Version 6.2 Contents Introduction About this Document What is Covered About the Brickstream 3D Gen 2 Sensor Hardware Components Software (Firmware) Components Licensing Data Quality Configuring Queuing Applications Queuing Overview Head Zone Details Head Zone Functionality...
  • Page 4 Unpacking and Using the Brickstream Video Capture Software Troubleshooting Troubleshooting the Data Delivery Email System Error message #1—Submission Error Error message #2—Invalid User ID or Password 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 5 Troubleshooting Counting Issues Resolving Calibration Issues Troubleshooting Under Counting Issues with Patterned Mats Adjustments to Tracking Configuration Advanced Troubleshooting of Tracking Issues 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 6 Brickstream® 3D Gen 2 Version 6.2 Introduction Welcome to the Brickstream 3D Gen 2 sensor. The sensor represents the next generation of video analytics. Brickstream 3D Gen 2 captures and analyzes traffic metrics in a single sensor for retail outlets, malls, transportation hubs, and smart buildings.
  • Page 7 Brickstream® 3D Gen 2 Version 6.2 About the Brickstream 3D Gen 2 Sensor The sensor captures behavior and tracks physical movements that provide a basis for analytical algorithms, enabling it to generate traffic metrics, queue metrics, and service metrics in a single sensor for retail outlets, malls, transportation hubs, and smart buildings.
  • Page 8 With an advanced firmware key license the sensor has access to the basic and advanced counting features as well as the following: Queue software (up to 32 zones) Service software (up to 32 zones) 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 9 Note: Contact your FLIR Brickstream sales representative for pricing and availability. Data Quality FLIR Brickstream people counting sensors deliver accuracy with an average error rate of ±5% under the following conditions: A minimum of 100 people are counted over the validation period.
  • Page 10 Transparent or translucent objects Unpredictable Noisy data Unpredictable *Depending on the severity, this may appear as a calibration failure and be automatically detected. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 11 The queue count and head zone parameters are accessed on the Queueing Configuration page by clicking the Edit Queue Global Parameters link. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 12 After this threshold is exceeded, all tracks that meet the queue constraints and enter the queue are included in the queue length metric. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 13 The track must also meet the counting constraints in order to be counted, otherwise the track is not included in the queue length calculation. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 14 Gen 2 field-of-view, then re-enters the queue zone, the wait times will be treated as two wait times instead of being merged into one. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 15 The sensor calculates the queue length metric based on individuals who have passed counting constraints and queue zone constraints. The sensor sends data packets that contain the Average Queue 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 16 The last person is not part of the queue because of being outside the track distance area (circles). The queue length is reported as 3. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 17 If the Status Switch on the video pane is set to ON, the green box changes from the track ID and wait time to a green dot. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 18 See below for how a queue tail zone is used to prevent valid wait times from being discarded. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 19 The following samples show how queue zones are generally drawn for grocery/retail and serpentine queue environments. Grocery and Retail Queues Grocery and Retail Queues 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 20 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 21 Note: A total of up to 32 zones of any type (counting, queuing, service, and detection) can be created in each sensor. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 22 5. Click anywhere in the newly added queue row to display the queue zone in the image. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 23 In order for queue wait times to be calculated, tracks have to start outside of the queue count area. Do not draw your queue count area so large that it is impossible for tracks to 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 24 Lock the position of selected shapes Ctrl + H Flip selected shapes horizontally Ctrl + V Flip selected shapes vertically Delete Delete the selected shapes 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 25 Complete the following steps: 1. On the Queueing Configuration page, click Edit Queue Global Parameters. The Edit Global Queue Parameters dialog opens. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 26 Default: 5 seconds. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 27 After 4 to 6 hours of run time, you can use the maps to adjust your queue zones. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 28 Gen 2. The brighter the color, the higher the traffic volume. Dark blue represents the lowest traffic volume, and black represents zero traffic volume. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 29 The Start Stop Map allows you to see exactly where tracks start and end so that you can place the Queue Tail in the correct location. Complete the following steps to verify Filter Zone placement. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 30 If you notice that the color changes appear throughout the image space or that they happen unevenly from the top to bottom of the image space, you should check the X rotation on the Calibration page. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 31 Increase the X Rotation value on the Calibration page page Decrease the Y Rotation value on the Calibration Increase the Y Rotation value on the Calibration page page 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 32 Once the track exits the zone, a service event is sent in an XML packet. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 33 Sample Service Point Layout with Exclusion Area Service Desk Product Exclusion Area Service Area Product Service Desk Product Product 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 34 This track would not yet generate a service time because it has not exited the zone. once the track exits the zone, a service time would be generated. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 35 1. In the sensor web interface, click Zones > Service. The Service Configuration page displays. 2. In the Zone Selection area, click Add to create a new service zone. The Add New Zone window opens. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 36 7. Click the green service point zone. Several small green boxes display, these boxes are handles that allow you to resize the head zone to fit your environment. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 37 Note: A total of up to 32 zones of any type (counting, queuing, service, and detection) can be created in each sensor. When working with shapes the following shortcut keys are available: 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 38 1. Access the sensor web interface. 2. On the Service Configuration page, click Edit Global Service Parameters. The Edit Global Service Parameters dialog opens. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 39 4. Click Save to return to the Service Configuration page. 5. Click Save. A confirmation message appears, which you can close by clicking the X in the right corner. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 40 This color only applies to Queue Zones. If people that are queuing remain red for a long period of time, the Track Distance threshold may need to be increased. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 41 2. In the Queues group, click the name(s) of the queue(s) for which you want to use the status view. 3. Select either the Status switch or Height switch. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 42 5. Schedule a validation AVI and conduct a validation on your current configuration. See Schedule AVI Capture for more information. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 43 1. From the Zones navigation, select Detection. 2. Click Add. The Add New Zone dialog opens. 3. From the Zone Type drop-down, select Height Detection. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 44 7. Click the green detection zone. Several small handles display, which allow you to resize the detection zone to fit your environment. 8. Click and drag each handle to reshape the zone to your specifications. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 45 Seeing the average low and top masses helps you to determine where to set your mass threshold. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 46 The line is far enough from both averages to yield accurate results and prevent false positives. To edit a detection zone: 1. Select the zone's row. 2. Click the Edit icon. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 47 1. Access the Detection page in the sensor web interface. 2. Click Add. The Add New Zone dialog opens 3. From the Zone Type drop-down, select Edge Detection. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 48 Percent Threshold setting, you need to lower your Percent Threshold setting or adjust the placement of your zone. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 49 3. Adjust the Edge thresholds as necessary. The Edge thresholds default to: Threshold = 15, Percent Thresh = 30. 4. Click Save. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 50 These are added to the video views on the master sensor's interface in sequence. Depending on the number of sensors linked the video panes may wrap on the master sensor's interface. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 51 IP/port from the pop-up. Tracks: The linked sensors continuously send unsolicited track information to the master sensor’s path linking port. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 52 The Path Linking page has three sections: Camera Views , Camera Canvas , and Zone Configuration (Counts, Queues, and Service Points). 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 53 1. From the left most sensor's side menu, click Zones, then click Path Linking. 2. Click the Enable Pathlinking button. The sensor is now the master sensor. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 54 To set the master camera port, click the Properties button. The default value is 3012. Click the Save button. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 55 6. In the IP Address field, enter the IP address of the new linked sensor. This information is on the Home page of the linked sensor. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 56 2. Click on this point in the image of each sensor in the camera views section. The mark is placed on the camera canvas as a + symbol. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 57 10. With path linked sensors, zone objects are drawn on the Camera Canvas rather than in the video views. In order to know where to draw objects that span more than one sensor's view, add a 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 58 Lock the position of selected shapes Ctrl + H Flip selected shapes horizontally Ctrl + V Flip selected shapes vertically Delete Delete the selected shapes 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 59 Once sensors have been linked, the configuration of count zones, queue zones, and service zones should be done on the Path Linking page. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 60 12/05/07 09:52:17, 12/05/07 09:52:18, 0, zone1, 1, 1523 ####_S.csv Statistical information typically only used by FLIR To compute the one minute count, you need to subtract the previous minute count from the current minute count for enter and exit.
  • Page 61 You can then use the Brickstream Validator software to decode the DAT file and validate your AVI capture. Note: For more information on licensing for Brickstream Validator please contact PCT-sales@flir.com. About FTP AVI Delivery The 3D Gen 2 supports AVI DAT file delivery over FTP and FTPS protocols using either passive or active FTP.
  • Page 62 6. If you choose Immediate, the 3D Gen 2 sensor attempts to transfer the AVI captures as soon as the capture period ends. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 63 If you want to override the IP address of the smart device with a different IP address, enable External IP Override and enter the IP address to use. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 64 1. Access the 3D Gen 2 sensor from a browser window. 2. From the Data Delivery group, click AVI Capture. The AVI Configuration page appears. 3. Scroll down to the AVI Streaming section. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 65 2. Access the 3D Gen 2 web interface. 3. From the Data Delivery group, click AVI Capture. The AVI Configuration page appears. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 66 AVI captures. If Custom is selected, click on the image options for the stream. Hold the Ctrl key to select multiple options. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 67 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 68 If you notice that smaller individuals are not being tracked or that larger individuals are being tracked as multiple people, you should adjust the Minimum Object Mass parameter. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 69 Download DAT column. Checking AVI DAT File Status Complete the following steps to check the status of AVI captures. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 70 No Data - No data is available for this entry. There are no AVI DAT files associated with this row. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 71 Before you can view AVI files from the 3D Gen 2, you must install the Brickstream Video Capture Server onto a server with access to the DAT files. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 72 6. This command decodes the DAT file from the 3D Gen 2 and outputs the AVI and CSV files required to complete the validation. Files are created in the same directory where the DAT files are located. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 73 User ID and/or Password that the sensor attempted to use did not match that of the User ID or Password stored on the SMTP Server. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 74 This message indicates that the email address listed in the From field on the Data Delivery tab of the sensor was either not found, or the account does not have permission to send email messages. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 75 The system was able to access the SMTP Server but the email address listed in the To field was not a valid email address. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 76 Click Test Email Settings to send a test email. If the email was successfully sent, click Save to save the new configuration. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 77 Incorrect Server IP Address Failed to connect 64 Incorrect Port Number Failed to connect 530 password not accepted Incorrect Username and/or Password 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 78 Note: LED 2 shows a sequence of colors depending on how long you depress the Reset button. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 79 Note: Contact Brickstream Support if you see a different LED combination than what is documented. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 80 FLIR Brickstream support website contains links to download firmware and driver updates, or contact your FLIR Brickstream representative for assistance. Drivers can be updated using the same method as upgrading firmware. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated...
  • Page 81 2.4 m. 3. Verify that the pink percentage on the Calibration page is still in an appropriate range after making the adjustments. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 82 Resolving Inoperable 3D Gen 2 Issues The following topics will help you troubleshoot problems you may experience with the sensor. Please review these topics before submitting a Support ticket or RMA form to FLIR. Power Issue Follow these steps to troubleshoot sensor power issues.
  • Page 83 Resetting the Sensor), contact your FLIR Brickstream Representative. 2. What software version is currently on the sensor? Verify the version of software that the sensor is running by checking the Release number displayed in the footer of the 3D Gen 2 web interface.
  • Page 84 180 cm range in the Height Map in the right pane of the Counting Zone Manager page. The following figure shows a desirable height map, indicated by the predominance of yellow and dark yellow. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 85 If no white patches exist, skip to step Good Height Image Bad Height Image 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 86 Surface Validation Diff. setting on the Stereo sub-tab from 1.0 to 0.5. 8. Click Preview. 9. Use the following table to determine your next action: 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 87 13. Save settings and capture a background. 14. If problems still persist, attempt to manually set and visually verify calibration parameters. 6/23/2021 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2021 FLIR Integrated Imaging Solutions Inc. June 2021 All rights reserved.
  • Page 88 Configuration page can drastically impact the accuracy and functionality of the sensor. Do not make changes on this page without the guidance of FLIR technical support. Advanced Troubleshooting of Tracking Issues Before attempting this procedure, be sure you have completed all steps of Troubleshooting Counting Issues.