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SoundPeats POP Pro Faq

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SOUNDPEATS
FAQ
BLUETOOTH-------------------------------------------------------------------- 2
SOUND--------------------------------------------------------------------------- 4
CHARGING---------------------------------------------------------------------- 6
TOUCH CONTROL------------------------------------------------------------ 9
APP---------------------------------------------------------------------------------9
CUSTOMER SERVICE TEAM---------------------------------------------11
1

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Summary of Contents for SoundPeats POP Pro

  • Page 1: Table Of Contents

    SOUNDPEATS BLUETOOTH-------------------------------------------------------------------- 2 SOUND--------------------------------------------------------------------------- 4 CHARGING---------------------------------------------------------------------- 6 TOUCH CONTROL------------------------------------------------------------ 9 APP---------------------------------------------------------------------------------9 CUSTOMER SERVICE TEAM---------------------------------------------11...

  • Page 2: Bluetooth

    "First time use, please take out of the headset from the charging case and remove the headset insulation film."  How to reset SoundPEATS POP Pro? Open the charging box and place the headset in the charging box. Reset: Long press the charging case button for 10 seconds until the indicator light flashes red quickly three times.
  • Page 3 3. Put the headset into the charging case to reset. 4. Activate Bluetooth on the device, and choose "SOUNDPEATS POP Clip" on Bluetooth list to pair.  What can I do if the left earphone and the right earphone won’t work together? 1.

  • Page 4: Sound

    Please clear the pairing record between the headset and all of your other devices first, then reset them as the user manual. If it does not help, please contact SoundPEATS for a refund before you are ready to return the item.
  • Page 5 SOUNDPEATS  Why the other side could not hear me when calling? 1. Please choose to pick up phone calls via the headset. 2. Please do not mute the phone calls. 3. Please clean the Mic holes to avoid dust or secretions blocking.

  • Page 6: Charging

    SOUNDPEATS - Change Wi-Fi Channels: If your headset and Wi-Fi are using the same frequency band, it may cause interference. Try changing the Wi-Fi channel on your router to reduce interference. - Remove Unnecessary Bluetooth Connections: If your device is trying to connect to multiple Bluetooth devices, it may cause unstable connections.
  • Page 7 SOUNDPEATS battery from being damaged.  What should I do if the charging case won’t charge? Please try to use another known working charging cable to charge the charging case for more than 10 hours through your computer. (take the headset out of the charging case when you charge it. ) Compared to other electronics, the headset are low power products.
  • Page 8 SOUNDPEATS  Why the battery life of the left and right earphone is inconsistent? Generally speaking, the main earphone consumes more power. The difference may be within 10%.  Why the battery life of the headset does not match the product page...

  • Page 9: Touch Control

    SOUNDPEATS TOUCH CONTROL  What can I do if the touch controls do not work always? 1. Please touch the middle of the control zone. And when your hand is wet, the touch control may not work, please keep your hand dry.
  • Page 10 SOUNDPEATS version is. Please upgrade to make sure you get the newest version. 2. Please make sure that the headset Bluetooth name is the default “ SOUNDPEATS POP Clip“. If you changed the default name, please change to its original format. Then restart your phone. Please note that if you change the default Bluetooth name of the model, it may cause connection issue to this app.

  • Page 11: Customer Service Team

    If we confirmed that the problem couldn't be solved, we will apply the replacement or refund for you. SoundPEATS provides an 12-month warranty for every product. Your satisfaction is always greatly important to us.