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Dell Dimension 2100 Solution Manual

Dell dimension 2100 solutions guide.
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Dell™ Dimension™ 2100
www.dell.com
support.dell.com

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   Summary of Contents for Dell Dimension 2100

  • Page 1

    Dell™ Dimension™ 2100 www.dell.com support.dell.com...

  • Page 2

    Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Dell Precision, OptiPlex, Latitude, DellPlus, DellNet, and DellWare are trademarks of Dell Computer Corporation; Intel and Pentium are registered trademarks and Celeron is a trademark of Intel Corporation;...

  • Page 3: Table Of Contents

    Safety Instructions ......When Using Your Computer ....Ergonomic Computing Habits .

  • Page 4: Table Of Contents

    Video and Monitor Problems ....If the screen is blank ..... . If the screen is difficult to read .

  • Page 5: Table Of Contents

    Resolving Other Technical Problems ....Reinstalling Drivers ......Using the Windows XP Device Driver Rollback .

  • Page 6: Table Of Contents

    Replacing the Battery ..... Dell Technical Support Policy (U.S. Only) ... .

  • Page 7: When Using Your Computer

    Use the following safety guidelines to protect yourself and your computer. When Using Your Computer CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on) removed. • To help avoid damaging your computer, be sure that the voltage selection switch is set to match the AC power available at your location: –...

  • Page 8: Ergonomic Computing Habits

    • Position your computer so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard. •...

  • Page 9

    • Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. •...

  • Page 10: When Working Inside Your Computer

    NOTICE: Do not attempt to service the computer yourself, except as explained in this guide and elsewhere in Dell documentation or at the guidance of a Dell support technician. Always follow installation and service instructions closely. Turn off your computer.

  • Page 11: Protecting Against Electrostatic Discharge

    Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components.

  • Page 13

    S E C T I O N 1 Connecting a Printer Transferring Information to a New Computer (Windows XP Only) Setting Up a Home and Office Network (Windows XP Only) Turning Off the Computer...

  • Page 14: Parallel Printer

    See the documentation that came with the printer for any recommended preparation procedures, such as: • Removing the packaging • Installing the toner or ink cartridge • Loading paper Then follow the instructions that came with the printer to connect it to the computer.

  • Page 15

    parallel connector on computer screws (2) parallel connector on printer clips (2) parallel printer cable notches (2) Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary (see page 16). Setting Up...

  • Page 16: Usb Printer, Installing The Printer Driver

    USB Printer Install the printer driver if necessary (see the following section). HINT: You can connect USB devices while the Attach the USB printer cable to the USB connector on the computer computer is turned on. and the printer. The USB connectors only fit one way. HINT: Your computer has two USB connectors on...

  • Page 17

    To check if your printer driver is installed on a computer running the Windows XP operating system, click the Start button, click Control Panel, click Printers and Other Hardware, and then click View installed printers or fax printers. If your computer runs either Windows 2000 or Windows Millennium Edition (Me), click the Start button, point to Settings, and then click Printers.

  • Page 18

    Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. Click the Start button, point to All Programs—> Accessories—> Communications, and then click Network Setup Wizard. On the welcome screen, click Next.

  • Page 19

    Click Shut down and then click OK. The computer automatically turns off after the shutdown process finishes. Turn off your monitor and any other devices connected to power. Setting Up...

  • Page 20

    Setting Up...

  • Page 21: Power Problems, Video And Monitor Problems, Printer Problems, Modem Problems, Mouse Problems, Keyboard Problems

    S E C T I O N 2 Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Monitor Problems Sound and Speaker Problems Printer Problems Scanner Problems Modem Problems Mouse Problems Keyboard Problems Drive Problems Network Problems ®...

  • Page 22

    Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 25. Get technical assistance from Dell. See page 92. See page 25. Solving Pr oblems...

  • Page 23

    See page 26. See page 28. See page 29. See page 32. See page 34. See page 35. See page 35. See page 39. See page 31. See page 39. See page 40. See page 41. See page 43. See page 43. Solving Pr oblems...

  • Page 24

    Tell Me How O A C C E S S T H E H E L P F I L E ® ® Microsoft Windows Click the Start button, and then click Help and Support. Click User and system guides, and then click User’s guides. Click Tell Me How.

  • Page 25

    Windows Help. To access help files, see page 24. P E R A T I N G S Y S T E M N O T F O U N D — Call Dell for technical assistance (see page 92). Solving Pr oblems...

  • Page 26: If The Screen Is Blank

    N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD. S Y S T E M D I S K E R R O R —...

  • Page 27: If The Screen Is Difficult To Read

    H E C K T H E B A C K P A N E L L I G H T S If all four lights below the serial port are not green, call Dell for technical assistance (see page 92). —...

  • Page 28

    D J U S T T H E I N D O W S D I S P L A Y S E T T I N G S Windows XP Click the Start button, and then click Control Panel. Click Appearance and Themes.

  • Page 29: If You Cannot Print To A Parallel Port Printer

    E R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer Dell does not cover the cable is connected as described on page 14. printer’s warranty.

  • Page 30: If You Cannot Print To A Usb Printer

    E R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y I N D O W S Windows XP Click the Start button.

  • Page 31

    H E C K T H E P O W E R C A B L E C O N N E C T I O N — Ensure that the scanner power scanner’s manufacturer. cable is firmly connected to a working electrical power source and that the Dell does not cover the scanner is turned on. scanner’s warranty. — Ensure that the scanner H E C K T H E S C A N N E R C A B L E C O N N E C T I O N cable is firmly connected to the computer and to the scanner.

  • Page 32

    NOTICE: Connect the modem to an analog telephone jack only. Connecting the modem to a digital telephone network damages the modem. — Disconnect the telephone line from the H E C K T H E T E L E P H O N E J A C K modem and connect it to a telephone.

  • Page 33

    E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H I N D O W S Windows XP Click the Start button.

  • Page 34

    F Y O U C O N N E C T E D T H E M O U S E B E F O R E T U R N I N G O N T H E C O M P U T E R R E C O N N E C T T H E M O U S E C A B L E Press <Ctrl><Esc>...

  • Page 35: If You Cannot Save A File To A Floppy Disk

    H E C K T H E M O U S E S E T T I N G S Windows XP Click the Start button, click Control Panel, and then click Printers and Other Hardware. Click Mouse. Try adjusting the settings. Windows Me and Windows 2000 Click the Start button, point to Settings, and then click Control Panel.

  • Page 36: If You Cannot Play A Music Cd Or Install A Program From A Cd

    E S T T H E D R I V E W I T H A N O T H E R F L O P P Y D I S K — Insert another floppy disk to eliminate the possibility that the original floppy disk is defective. A N N O T S A V E F I L E S T O A F L O P P Y D I S K —...

  • Page 37: If You Cannot Play A Dvd Movie

    C D — E S T T H E D R I V E W I T H A N O T H E R Insert another CD to eliminate the possibility that the original CD is defective. Tell Me How —...

  • Page 38: If The Cd-rw Drive Stops Writing, If You Have A Hard Drive Problem

    If the CD-RW drive stops writing C D - R W U R N O F F T A N D B Y I N I N D O W S B E F O R E W R I T I N G T O A D I S C —...

  • Page 39

    H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable connector is firmly connected to the connector on the computer and the START HERE network wall jack as shown on the sheet for your computer.

  • Page 40: A Program Crashes, A Program Stops Responding

    R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. To remove and then reinstall the program: Windows XP Click the Start button.

  • Page 41: A Program Is Designed For An Earlier Windows Operating System, A Solid Blue Screen Appears

    A program is designed for an earlier Windows operating system U N T H E R O G R A M O M P A T I B I L I T Y I Z A R D Windows XP provides a Program Compatibility Wizard that configures a program to run in an environment more similar to older Windows operating system environments.

  • Page 42

    U R N O F F C A L L W A I T I N G C A T C H P H O N E ) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties.

  • Page 43

    — Go to http://support.dell.com, and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy" on page 90 for a description of the hardware and software support provided by Dell.

  • Page 44

    NOTICE: The Dell support website, http://support.dell.com, and the Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Dell installed the following drivers on your computer: ®...

  • Page 45: Using The Windows Xp Device Driver Rollback

    At the Welcome Dell System Owner screen, click Next. The Please wait... the ResourceCD is detecting hardware in your HINT: The ResourceCD computer message appears. displays drivers only for hardware that Dell The drivers that are used by your computer are automatically displayed installed at the time of in the My Drivers—The ResourceCD has identified these...

  • Page 46

    In the Device Manager window, right-click the device for which the new driver was installed, and then click Properties. Click the Drivers tab. Click Roll Back Driver. Windows XP , Windows Me, and Windows 2000 IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured.

  • Page 47: Windows Me

    You can also use the Windows XP Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help and Support. Type in the Search field, and then click the arrow hardware troubleshooter to start the search. Click Hardware Troubleshooter in the Search Results list.

  • Page 48: Windows 2000

    Windows 2000 To check for conflicts on a computer running Windows 2000: Click the Start button, point to Settings, and click Control Panel. In the Control Panel, double-click System. Click the Hardware tab. Click Device Manager. Click View, and then click Resources by connection. Double-click Interrupt request (IRQ) to view the IRQ assignments.

  • Page 49

    Windows XP and Windows Me provide a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer’s hardware or software (including new hardware or program installations), or other system settings, have left the computer in an undesirable operating state.

  • Page 50: Creating A Restore Point

    Click File System. Click the Troubleshooting tab, and make sure that Disable System Restore is unchecked. Before proceeding with any System Restore function, Dell recommends that you thoroughly read Microsoft’s information about using System Restore. To access this information: Click the Start button, point to All Programs (Programs in Windows Me)—>...

  • Page 51: Restoring The Computer To An Earlier Operating State

    Click Next. Type a name for your new restore point in the Restore point description field. The present date and time are automatically added to your restore point. Click Create (click Next in Windows Me). Click OK (click Close in Windows Me). Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver, first try using Device Driver Rollback (see page 45).

  • Page 52: Undoing The Last System Restore

    NOTICE: Save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Click Next (OK in Windows Me). The Restoration Complete screen appears (the Restoration in Progress screen in Windows Me) after System Restore completes collecting data, and then the computer automatically restarts.

  • Page 53

    The operating system CD provides options for reinstalling your Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.

  • Page 54

    When the Regional Settings screen appears, select the settings for your locale, and then click Next. Enter your name and organization in the Personalize Your Software screen, and then click Next. If you are reinstalling Windows XP Home Edition, enter a name for your computer when the Computer Name window appears, and then click Next.

  • Page 55

    The operating system CD provides options for reinstalling your Windows Me operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.

  • Page 56

    Ensure that Typical is selected, and then click Next. Specify a computer name, workgroup, and computer description, if desired, and then click Next. Select a country in the Country/Region window, and then click Next. Specify a time zone in the Establish Time Zone window, and then click Next.

  • Page 57

    Enter the system setup program as directed by a Dell technical support representative. In the system setup program Boot menu, change the boot sequence back to the original boot sequence. Then, exit the system setup program. Insert the operating system CD into the CD or DVD drive.

  • Page 58

    When prompted, enter the Windows product key, which is printed on the Microsoft label on your computer. Then click Next. When the Computer Name and Administrator Password screen appears, enter a name for your computer and a password, if desired. Then click Next.

  • Page 59: Removing The Computer Cover, Rotating The Power Supply, Looking Inside Your Computer, Adding Cards

    S E C T I O N 3 Removing the Computer Cover Rotating the Power Supply Looking Inside Your Computer Adding a 3.5-Inch Drive Adding Cards Adding Memory Replacing the Computer Cover...

  • Page 60

    CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. NOTICE: To avoid damaging the system board, disconnect the power cable from the electrical outlet and from the back of the computer, and then press the power button before you open the computer cover.

  • Page 61

    Face the front of the computer. Place your left hand on the left side of the computer. Push back the release latch at the top-back edge of the computer to release the computer cover into your left hand. computer cover release latch CAUTION: Keep your hands clear of the metal edges on the...

  • Page 62

    CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. To access components on the system board or to add parts to the computer, you must rotate the power supply out of the way: Turn off the computer and devices, and disconnect them from their electrical outlets.

  • Page 63

    Lay the computer on its side as shown in the following illustration. Press the release latch while lifting the power supply. Rotate the power supply out of the computer while keeping the drive power cables clear. power supply release latch drive power cables Adding Pa rts...

  • Page 64

    When you rotate the power supply back into the computer, gently lift the and hold the drive cables out of the way. Rotate the power supply into position until its release latch clicks. Lay the drive power cables along the top of the latch.

  • Page 65

    CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. release latch and drive bay padlock ring drive bay I/O panel hard drive power supply AC power receptacle Adding Pa rts...

  • Page 66: System Board

    System Board In the illustration, the text in parentheses indicates how items are identified on the system board. keyboard microprocessor connector (KEYBD) socket (J5H1) DIMM sockets mouse connector (BANK0, BANK1) (MOUSE) page 78 USB connectors fan connector (J3J1) (USBn) page 16 3.3-V power connector (OPTIONAL POWER) video connector...

  • Page 67

    CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. Your computer includes one 3.5-inch drive. To add a second 3.5-inch drive: Turn off the computer and devices, and disconnect them from their electrical outlets.

  • Page 68

    While facing the front of the computer, press the front-panel release tab on the top of the computer. Swing the front panel away from the computer, disengage the two retaining hooks on the front panel, and carefully pull it away from the computer.

  • Page 69

    Remove the front-panel insert. From the back of the front panel, press the release tab to the side. Then rotate the insert toward you, and remove it from the front panel. insert tabs (2) release tab Adding Pa rts...

  • Page 70

    Rotate the power supply (see page 62). Remove the metal drive bay plate covering the bay. Using a screwdriver, pop out the metal plate from the left or right side of the computer. drive bay plate Adding Parts...

  • Page 71

    Slide the drive assembly into the drive bay. NOTICE: Dell does not recommend routing cables over cards because the cables can restrict airflow, cause cooling problems, and interfere with removing and replacing the computer cover. If you must route cables over cards, be extremely cautious when removing and replacing the computer cover.

  • Page 72

    Connect a power cable to the drive. power cable from power supply NOTICE: When you attach the extra connector to the new drive in the following step, match the colored strip on the cable with pin 1 on the drive. If you didn’t install a controller card in step 10, remove the tape from the wide cable connector and reattach the connector to the original drive.

  • Page 73

    Replace the front panel. Fit the front panel’s two retaining hooks into their corresponding slots on the computer (see page 68). Then, rotate the front panel toward the computer until the front panel latches into position. Make sure that no cable connections were loosened during the procedure.

  • Page 74

    Unscrew and remove the filler bracket for the card slot you want to use. filler bracket Adding Parts...

  • Page 75

    Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated. If the card is full-length, insert the front end of the card into the corresponding card guide at the front of the computer as you insert the card into its connector.

  • Page 76

    Make sure that the card is fully seated and that its bracket is within the card slot. fully seated not fully seated bracket within slot bracket caught outside of slot Secure the bracket on the end of the card with the screw you removed in step 5.

  • Page 77: Removing Cards

    Removing Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. Turn off the computer and devices, and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network jack on the wall.

  • Page 78

    7. You can increase your computer memory by installing memory modules on HINT: Memory purchased from Dell is the system board. See page 83 for information on the type of memory covered under your supported by your computer.

  • Page 79

    To insert a module, press out the securing clip at each end of the memory connector. system board location securing clips (2) notches (2) memory module connector cutouts (2) step 6 step 7 step 8 Align the notches on the bottom of the module with the crossbars in the connector.

  • Page 80

    Rotate the power supply back into place (see page 64). HINT: The system memory value reported by Replace the computer cover (see the following section). the operating system is 1 or 2 MB less than the memory installed because that memory is reserved for video functions.

  • Page 81: Regulatory Information

    S E C T I O N 4 Specifications Standard Settings Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Limited Warranties and Return Policy...

  • Page 82

    Microprocessor ® ® Microprocessor type Intel Pentium III that runs at an external speed of 100 or 133 MHz or an Intel Celeron™ microprocessor that runs at external speed of 66 or 100 MHz L1 cache 32 KB (16-KB data cache; 16-KB instruction cache) L2 cache: Pentium III processors...

  • Page 83

    Memory Architecture non-ECC SDRAM modules Memory connectors two; gold contacts Memory capacities 32, 64, 128, and 256 MB (non-ECC) Minimum memory 64 MB (non-ECC) Maximum memory 512 MB (non-ECC) Frequency 100 MHz Voltage 3.3 V Data bus width 64 bits Drives Externally accessible one 5.25-inch bay...

  • Page 84

    Ports and Connectors (continued) Internally accessible: Primary EIDE channel 40-pin connector on PCI local bus Secondary EIDE channel 40-pin connector on PCI local bus Floppy drive 34-pin connector Video Video controller Intel 810e chip set with Dynamic Video Memory and 4-MB, 133-MHz display cache or Intel 810 chip set with Dynamic Video Memory Controls and Lights...

  • Page 85

    Physical Height x Width x Depth 39 x 16.8 x 34 cm (15.375 x 6.625 x 13.375 inches) Weight 9.9 Kg (22 lbs) Environmental Temperature: Operating 10 to 35 C (50 to 95 F) Storage –40 to 65 C (–40 to 149 F) Relative humidity 20% to 80% (noncondensing) Maximum vibration:...

  • Page 86: Standard Settings, Viewing Settings

    See the following figure for an example of the Main screen of the program. Viewing Settings Turn on (or restart) your computer. When the blue Dell logo appears, press <Del> immediately. If you wait too long and the operating system logo appears, continue to ®...

  • Page 87: System Setup Screens, Clearing Forgotten Passwords

    System Setup Screens The system setup screens are organized into the following sections: • The menu bar at the top provides access to the main program screens: – Main provides settings for the basic computer configuration. – Advanced provides detailed settings for some computer features. –...

  • Page 88: Replacing The Battery

    Replace the computer cover (see page 80), plug your computer into an electrical outlet, and turn on the computer. Press <Enter> at the Maintenance screen and then click Yes to clear all passwords. Press <F10> to save your changes and exit the system setup program. Remove the computer cover again.

  • Page 89

    Rotate the power supply (see page 62). NOTICE: To avoid damage to the system board while you pry the battery loose, be sure to insert the plastic screwdriver between the battery and the socket (not the system board). Locate the battery socket BATTERY (see page 66) and pry the battery out of its socket with your fingers or with a plastic screwdriver.

  • Page 90

    Dell, as well as the verification of appropriate functionality of the computer and all Dell- installed hardware.

  • Page 91

    Definition of "Third-Party" Software and Peripherals Third-party software and peripherals include any peripheral, accessory, or application software sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.

  • Page 92: Contact Numbers And Addresses

    See "Dell Technical Support Policy" on page 90 for a description of the hardware and software support provided by Dell. Contact Numbers and Addresses Country (City)

  • Page 93

    Home/Small Business Sales toll free: 0800 16884 City Code: 2 Corporate Sales 02 481 91 00 02 481 92 99 Switchboard 02 481 91 00 Website: http://support.euro.dell.com E-mail: tech_be@dell.com E-mail for French Speaking Customers: http://support.euro.dell.com/be/fr/emaildell/ Bermuda General Support 1-800-342-0671 Brazil...

  • Page 94

    02 22 83 27 27 International Access Code: 00 Customer Care 02 22 83 27 11 Country Code: 420 02 22 83 27 14 City Code: 2 TechFax 02 22 83 27 28 Switchboard 02 22 83 27 11 Website: http://support.euro.dell.com E-mail: czech_dell@dell.com Appendix...

  • Page 95

    Country Code: 45 Home/Small Business Customer Care 32875505 Switchboard 45170100 Fax Technical Support (Upplands Vasby, Sweden) 46 0 859005594 Fax Switchboard 45170117 Website: http://support.euro.dell.com E-mail: den_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Dominican Republic General Support 1-800-148-0530 El Salvador General Support...

  • Page 96

    0825 004 700 Switchboard (Alternative) 04 99 75 40 00 Sales 0825 004 700 0825 004 701 Fax (Alternative) 04 99 75 40 01 Website: http://support.euro.dell.com E-mail: http://support.euro.dell.com/fr/fr/emaildell/ Corporate Technical Support 0825 004 719 Customer Care 0825 338 339 Switchboard...

  • Page 97

    01 279 5011 Sales 01 204 4444 SalesFax 01 204 0144 204 5960 Switchboard 01 204 4444 Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Italy (Milan) Home and Small Business International Access Code: 00 Technical Support 02 577 826 90 Country Code: 39...

  • Page 98

    Technical Support Outside of Japan (Dimension and Inspiron) 81-44-520-1435 Technical Support (Dell Precision™, OptiPlex™ toll free: 0120-1984-33 and Latitude™) Technical Support Outside of Japan (Dell 81-44-556-3894 Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service 044 556-3801 Customer Care 044 556-4240...

  • Page 99

    Customer Care (Brussels, Belgium) 02 481 91 19 Fax (Brussels, Belgium) 02 481 92 99 Switchboard (Brussels, Belgium) 02 481 91 00 Website: http://support.euro.dell.com E-mail: tech_be@dell.com Macau Technical Support toll free: 0800 582 Country Code: 853 Customer Service (Penang, Malaysia)

  • Page 100

    Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 020 686 8003 Switchboard 020 581 8818 Website: http://support.euro.dell.com E-mail: tech_nl@dell.com New Zealand Home and Small Business 0800 446 255 International Access Code: 00 Government and Business 0800 444 617...

  • Page 101

    Home/Small Business Customer Care 23162298 Switchboard 671 16800 Fax Technical Support (Upplands Vasby, Sweden) 46 0 85 590 05 594 Fax Switchboard 671 16865 Website: http://support.euro.dell.com E-mail: nor_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Panama General Support 001-800-507-0962 Peru General Support...

  • Page 102

    Sales 011 709 7700 Country Code: 27 011 706 0495 City Code: 11 Switchboard 011 709 7700 Website: http://support.euro.dell.com E-mail: dell_za_support@dell.com Southeast Asian and Pacific Customer Technical Support, Customer Service, 604 633 4810 Countries and Sales (Penang, Malaysia) Spain (Madrid)

  • Page 103

    Sales 08 590 05 185 Website: http://support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Switzerland (Geneva) Technical Support (Home and Small Business) 0844 811 411 International Access Code: 00...

  • Page 104

    Corporate Customer Care 01344 72 3185 Preferred Accounts (500-5000 employees) 01344 723196 Customer Care Central Government Customer Care 01344 723193 Local Government Customer Care 01344 723194 Home/Small Business Sales 0870 907 4000 Corporate/Public Sector Sales 01344 860456 Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Appendix...

  • Page 105

    International Access Code: 011 AutoTech (for portable and desktop computers) toll free: 1-800-247-9362 Country Code: 1 Dell Home and Small Business Group (for portable and desktop computers): Customer Technical Support (Return Material toll free: 1-800-624-9896 Authorization Numbers) Customer Technical Support (Home sales toll free: 1-877-576-3355 purchased via http://www.dell.com)

  • Page 106: Returning Items For Warranty Repair Or Credit

    Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.

  • Page 107

    Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. You may find the FCC Interference Handbook, 1986, to be helpful. It is available from the U.S.

  • Page 108: Fcc Notices (u.s. Only)

    EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at http://www.dell.com/products/dellware/index.htm. Most Dell computers are classified for Class B environments. To determine the electromagnetic classification for your computer or device, refer to the following sections specific for each regulatory agency.

  • Page 109

    Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: •...

  • Page 110: Battery Disposal

    FCC regulations: • Model number: MCM • Company name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA Battery Disposal Your computer uses a lithium-ion battery. The lithium-ion battery is a long- life battery, and it is very possible that you will never need to replace it.

  • Page 111: Nom Information (mexico Only)

    Mexican standards (NOM): Exporter: Dell One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A.

  • Page 112

    Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Embarcar a: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F.

  • Page 113: One-year Limited Warranty (u.s. Only)

    Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...

  • Page 114

    NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards.

  • Page 115: Two-year Limited Warranty (u.s. Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.

  • Page 116

    Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

  • Page 117

    You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 118

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...

  • Page 119: Three-year Limited Warranty (u.s. Only)

    Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...

  • Page 120

    Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

  • Page 121

    You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 122: One-year Limited Warranty (canada Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...

  • Page 123

    NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards.

  • Page 124: Two-year Limited Warranty (canada Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.

  • Page 125

    Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

  • Page 126

    The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 127: Three-year Limited Warranty (canada Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...

  • Page 128

    Shipments to other locations will be made freight collect. NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards.

  • Page 129

    The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 130

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...

  • Page 131

    If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.

  • Page 132

    Dell Computer Corporation (“Dell”) warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the original purchase date.

  • Page 133

    Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.

  • Page 134

    Appendix...

  • Page 135: Index

    Wizard, 17 BIOS, 86 crashes, 40 finding solutions, 22 fixing problems drive, 35 e-mail, 43 cards email, 43 Dell support policy, 90 adding, 73 general program, 40 connectors, 66 display. See monitor Internet connection, 41 removing, 77 drivers modem, 32...

  • Page 136

    I n d e x motherboard. See system reinstalling board drivers, 44 hard drive Windows 2000, 57 mouse fixing problems, 38 Windows Me, 55 fixing problems, 34 help file ResourceCD, 44 accessing, 24 return policy, 131 network fixing problems, 39 installing cards, 73 setting up, 18 safety instructions, 7...

  • Page 137

    technical assistance warranty information, 113 telephone numbers and Windows 2000 addresses, 92 error messages, 39 warranty repair or credit, 106 Help, 24 Tell Me How help file printer, 30 accessing, 24 reinstalling, 57 shutdown, 18 troubleshooting, 22 Windows 98 turning off the computer, 18 error messages, 39 Windows Me error messages, 39...

  • Page 138

    I n d e x Index...

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