Dell 2100 Service Manual
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Dell 2100 Service Manual

Dell 2100 Service Manual

Dell poweredge 2100 servers: service manual
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Download this manual See also: Setup and Features Information, User Manual
Dell
Dell
PowerEdge
PowerEdge
®
®
SERVICE MANUAL
2100/180 and 2100/200 Systems
2100/180 and 2100/200 Systems
®
®
®
Model MMM

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Summary of Contents for Dell 2100

  • Page 1 Dell Dell PowerEdge PowerEdge 2100/180 and 2100/200 Systems 2100/180 and 2100/200 Systems ® ® ® ® SERVICE MANUAL ® Model MMM...
  • Page 3 ® ® Dell PowerEdge 2100/180 and 2100/200 Systems SERVICE MANUAL ®...
  • Page 4 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are registered trademarks of Dell Computer Corporation; MS-DOS and Microsoft are registered trademarks of Microsoft Corporation; IBM is a registered trademark of International Business Machines Corporation;...
  • Page 5 Index battery, removal , 4-18 beep codes , 3-1 bezel, removal , 4-4 boot routine, observing when troubleshooting , 2-3 bracket, hard-disk drive, removal cables, DC power , 1-12 CD-ROM drive access indicator location , 1-3 location , 1-4, 4-7 removal , 4-8 computer...
  • Page 6 SCSI controller server management video controller interrupt assignments, list of Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual , 1-6 , 4-11 jumpers , 2-2 , 4-8 memory, system messages, error...
  • Page 7 SCSI controller, integrated , 1-7 SCSI devices, ID numbers , 1-8 SCSI hard-disk drives. See also drives specifications, technical , 1-19 subsystems, advanced expansion system battery removal , 4-18 system board component locations , 4-14 illustrated , 1-14 removal , 4-19 system cooling fan, removal , 4-13 system error messages, list of...

  • Page 8: Table Of Contents

    Figure A-1. Main Menu ......... . A-3 DELL CONFIDENTIAL...
  • Page 9 Figure A-5. Exit Menu ......... A-10 DELL CONFIDENTIAL...
  • Page 10 Table A-5. Exit Menu Categories....... . . A-11 DELL CONFIDENTIAL Preliminary...
  • Page 11 DELL CONFIDENTIAL Preliminary 4/19/00...
  • Page 12 Contents Chapter 1 System Overview....... . . 1-1 System Features ..........1-2 System Memory .
  • Page 13 Chapter 2 Basic Troubleshooting ......2-1 Initial User Contact ..........2-1 External Visual Inspection .
  • Page 14 Appendix A System Setup Program ......A-1 System Setup Screens ..........A-1 Screen Conventions .

  • Page 15: Figure A-2. Boot Options Submenu

    Figure 4-7. Figure 4-8. Figure 4-9. Figure 4-10. Power Supply Removal ....... 4-12 Figure 4-11.
  • Page 17 IBM compatible PC troubleshooting techniques. In addition to information pro- vided in this manual and the User’s Guide that came with the system, Dell provides the Diagnostics and Troubleshooting Guide for troubleshooting pro- cedures and instructions on using the Dell diagnostics to test the computer system.

  • Page 18: Chapter 1 System Overview

    The microprocessors for each of these systems and their oper- ating frequencies are as follows: • Dell PowerEdge 2100/180 system — 180 MHz derived from a system clock frequency of 60 MHz • Dell PowerEdge 2100/200 system — 200 MHz derived from a system clock frequency of 66 MHz ®...

  • Page 19: System Features

    In addition to the standard features found in a traditional personal computer, Dell PowerEdge 2100 systems include the following new and/or advanced features: • • • • • • • • • • • • • All of these features, except the new quick-test feature, are briefly described in this chapter.

  • Page 20: Hard-Disk-Drive Access Indicator ,

    When following the text in this manual, assume that the location or direction relative to the computer is as shown in Figure 1-1. back of computer left side front of computer Figure 1-1. Computer Orientation 3.5-inch diskette drive diskette-drive access indicator CD-ROM drive CD-ROM–drive access...

  • Page 21: Figure 1-3. Front/Right Side Internal View

    CD-ROM drive third drive bay Figure 1-3. Front/Right Side Internal View Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual system power supply control panel assembly diskette drive diskette controller cable power cables control panel cable SCSI cable system cooling system board...

  • Page 22: Figure 1-4. Back/Left Side Internal View

    voltage selection switch AC power input connector I/O panel connectors Figure 1-4. Back/Left Side Internal View externally-accessible drive bays (3) SCSI hard-disk drive cage SCSI cable hard-disk-drive power cables system board System Overview...

  • Page 23: Socket Population Rules ,

    The integrated server management circuitry works in conjunction with the Intel LANDesk Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual Populate the DIMM sockets in order from DIMM_A (lower) to DIMM_D (upper).

  • Page 24: Video Controller

    Video Controller The video subsystem is built into the system board and consists of a high-speed, high-resolution VGA-compatible video subsystem. The video controller is con- nected to the PCI local bus. The standard video subsystem contains 1 MB of video memory (the video memory size is not upgradable). Maximum noninterlaced resolutions are 640 x 480 pixels with 16.7 million col- ors or 800 x 600 pixels with 65,536 colors.

  • Page 25: Scsi Termination Jumpers ,

    User’s Guide for additional SCSI addressing information. NOTE: Any narrow SCSI devices installed in the external drive bays will require SCSI ID numbers less than 7. When SCSI devices are shipped from Dell, the default SCSI ID numbers are assigned as follows: •...

  • Page 26: Externally-Accessible Drive Bays ,

    • If you install an optional SCSI controller card to control the CD-ROM drive and any other SCSI device in the externally-accessible drive bays, you must enable termination for the SCSI controller card and the SCSI device at the end of the SCSI interface cable (preferably the CD-ROM drive). See the documentation that came with your SCSI controller card for instructions.

  • Page 27: Table 1-1. Dc Voltage Ranges

    The power-supply output voltages can be measured at the back (wire side) of the connectors without disconnecting them. Figures 1-6, 1-7, and 1-8 show the wire side of the connectors. 1-10 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual Table 1-1. DC Voltage Ranges Range +3.15 to +3.45 VDC +4.75 to +5.25 VDC...

  • Page 28: Figure 1-6. Dc Power Connector P1

    –5 VDC (white) common (black) common (black) common (black) PSON# (grey) 12 13 14 15 16 17 +5 VDC (red) common (black) +5 VDC (red) common (black) PWRGOOD (orange) Pin 11 — PSON# should measure between +4 and +5 VDC except when the power button on the front panel is pressed, taking PSON# to its active-low state.

  • Page 29: Figure 1-8. Dc Power Connectors P7

    • • Figure 1-9. DC Power Cables 1-12 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual Power-supply connector identification Power cable connections for diskette, tape, CD-ROM, and hard-disk drives Power distribution to sockets and connectors on the system board +3.3 VDC (blue/white) +3.3 VDC (blue/white)

  • Page 30: Figure 1-10. Dc Power Distribution

    keyboard controller POWER PWRGOOD PSON# PSON# +5 VFP +5 VFP +5 VDC +5 VDC system –5 VDC –5 VDC power supply +12 VDC +12 VDC –12 VDC –12 VDC POWER3V +3.3 VDC main memory sockets optional drive DIMM_D DIMM_C CD-ROM drive DIMM_B 3.5-inch...

  • Page 31: Figure 1-11. System Board Components

    (BATTERY) EISA connectors (EISA1 [lower], EISA2, and EISA3) Figure 1-11. System Board Components 1-14 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual top of the computer 3-volt power connector fan connector (FAN) (POWER3V) power connector (POWER) control-panel connector...

  • Page 32: Figure 1-12. System Board Jumpers

    System Board Jumper jumpered unjumpered Figure 1-12. System Board Jumpers 200 MHZ 180 MHZ PASSWD EISA CARDBIOS System Overview 1-15...

  • Page 33: Table 1-2. Jumper Descriptions

    Jumper 200MHZ 180MHZ PASSWD EISA CARDBIOS 1-16 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual Table 1-2. Jumper Descriptions Description Settings Microprocessor speed Installed if the micro- processor’s internal speed is 200 MHz, otherwise, not installed. Microprocessor speed Installed if the micro- processor’s internal speed is...

  • Page 34: Table 1-3. Interrupt Assignments

    Interrupt Assignments Table 1-3. Interrupt Assignments IRQ Line Used By/Available IRQ0 Generated by system timer. IRQ1 Generated by keyboard controller to indicate that keyboard’s out- put buffer is full. IRQ2 Generated internally by interrupt controller to enable IRQ8 through IRQ15. IRQ3 Generated by super I/O controller to indicate that device con- nected to corresponding serial port requires service (IRQ3 for...

  • Page 35: Table 1-4. Dreq Line Assignments

    DREQ1 DREQ2 DREQ3 DREQ4 DREQ5 DREQ6 DREQ7 1-18 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual Table 1-4. DREQ Line Assignments Used By/Available Available Available Generated by super I/O controller to initiate DMA cycle for attached diskette drive Available Generated by bus controller chip to activate second DMA con-...

  • Page 36: Table 1-5. Technical Specifications

    echnical Specifications Table 1-5. Technical Specifications Microprocessor type . . . Intel Pentium Pro microprocessor Microprocessor speed . . 200 or 180 MHz Internal cache ..256 KB Math coprocessor ..internal to the microprocessor System Information System chip set .
  • Page 37 ... . CD-ROM drive access indicator ... . 1-20 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual Table 1-5. Technical Specifications Integrated SCSI Controller Adaptec AIC-7880 ultra wide SCSI controller with...
  • Page 38 Table 1-5. Technical Specifications Video type ... ATI mach64 (264VT) PCI video controller with integrated VGA connector Video memory (standard) ... 1 MB (not upgradable) DC power supply: Wattage .
  • Page 39 1-22 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual...
  • Page 40 A brief explanation of how to load and start the diskette-based diagnos- tics is located at the end of the chapter. Dell recommends that you perform the following procedures in the order they are presented in this manual.
  • Page 41 7. Inspect all external monitor controls for any obvious damage or 8. Inspect the keyboard to ensure that no keys are sticking. Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual xternal Visual Inspection the monitor and peripherals, and their power sources.
  • Page 42 9. Inspect the exterior of the system unit, including all controls and indica- tors, and all user-accessible data storage devices for any signs of physical damage. Does the inspection reveal any problems? Yes. Proceed to the appropriate procedure in Chapter 4, “Removing and Replacing Parts.”...
  • Page 43 To perform the internal visual inspection, follow these steps: 1. Turn off the system, including any attached peripherals, and disconnect 2. Remove the system unit cover. Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual • Diskette-drive and hard-disk drive access indicators: These indicators light up in response to data being transferred to or from the drives.

  • Page 44: Diskette-Based Diagnostics ,

    3. Verify that the microprocessor, DIMMs, and expansion cards, are fully seated in their sockets or connectors. WARNING: The microprocessor can get extremely hot. Be sure the chip has had sufficient time to cool before you touch it. While reseating the microprocessor, wear a wrist grounding strap or main- tain contact with a metal surface on the chassis.
  • Page 45 CAUTION: To prevent damage to the original diagnostics diskette, always use a backup copy of the diagnostics diskette when servicing a user’s system. Dell recom- mends that users make several copies of this diskette to ensure that one is always available.

  • Page 46: Table 3-1. Post Beep Codes

    Chapter 3 Beep Codes and Error Messages his chapter describes beep codes and system error messages that can occur during POST or, in the case of some failures, during normal system operation. The tables in this chapter list faults that can cause a beep code or system error message to occur and the probable causes of the fault in each case.

  • Page 47: Table 3-1. Post Beep Codes

    1-4-1-1 1-4-2-1 1-4-3-1 2-1-2-3 2-2-3-1 3-2-2-1 4-2-4-3 4-2-4-4 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual Table 3-1. POST Beep Codes Error Probable Causes Keyboard controller Defective DIMMs or sys- error tem board. Reseat the DIMMs or replace the sys- tem board.

  • Page 48: Table 3-2. System Error Messages

    ystem Error Messages Table 3-2 lists (in alphabetical order) system error messages that can appear on the monitor screen. These messages can help you find the source of a problem. Some of these error messages indicate fatal errors. When a fatal error occurs, the system cannot usually be rebooted until an appropriate hardware change has been made.
  • Page 49 Invalid CPU speed detected - Check jump- Memory size limit exceeded Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual Table 3-2. System Error Messages Definition The system did not find a bootable oper- ating system. The microprocessor chip malfunctioned.
  • Page 50 Table 3-2. System Error Messages Message Definition The BIOS detected a Resource resource conflict conflict while configuring a Plug and Play ISA or PCI expansion card. The BIOS detected a Warning: resource conflict IRQ not ini- while configuring a tialized Plug and Play ISA or PCI expansion card.
  • Page 51 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual...
  • Page 52 Chapter 4 Removing and Replacing Parts his chapter provides procedures for removing the components, assemblies, and subassemblies in the computer. Unless otherwise noted, each procedure assumes the following: • You have performed the steps in “Precautionary Measures” found later in this chapter.

  • Page 53: Precautionary Measures ,

    2. Disconnect the computer and any attached peripherals from their 3. Disconnect any communications cables. 4. Wear a wrist grounding strap, and clip it to an unpainted metal sur- Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual recautionary Measures power sources to reduce the potential for personal injury.

  • Page 54: Figure 4-1. Computer Cover Removal

    omputer Cover handle cover-mounting screws (4) Figure 4-1. Computer Cover Removal To remove the computer cover, follow these steps: 1. Remove the four cover-mounting screws at the back of the computer. 2. Slide the cover backward about one inch, then grasp the front of the cover and the handle at the back of the cover and lift the cover straight up off the chassis.

  • Page 55: Figure 4-2. Front Bezel Removal

    To remove the front bezel, follow these steps: 1. Remove the computer cover. 2. Pry the front bezel loose with your finger tips and remove it from the Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual ront Bezel retaining holes (6) retaining clips (6) chassis.

  • Page 56: Figure 4-3. Front-Bezel Insert Removal

    ront-Bezel Inserts Figure 4-3. Front-Bezel Insert Removal To remove a front-bezel insert, follow these steps: 1. Remove the front bezel. 2. With the inside of the front bezel facing you; grasp the front bezel with both hands and place your fingers on the outside of the front-bezel insert.

  • Page 57: Figure 4-4. Control-Panel Assembly Removal

    2. Remove the screw holding the control panel assembly to the front of the 3. Lift the control panel assembly out of the two chassis tabs. 4. Remove the control-panel-assembly cable from the hole in the chassis. Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual ontrol Panel Assembly top of computer...

  • Page 58: Figure 4-5. Drive Hardware

    rives Figure 4-5 shows an example of drive hardware that can be installed in the com- puter. Refer to this figure when you perform any of the procedures in the following subsections. diskette drive interface cable diskette drive interface connector (FLOPPY) SCSI connector (SCSI) DC power cables...

  • Page 59: Figure 4-6. Externally Accessible Drives Removal

    1. Disconnect the DC power cable and the interface cable from the back of 2. Press inward (toward center of drive) on the two drive-release tabs, and 3. Remove the drive-mounting rails and drive-mounting extensions (if Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual 3.5-inch diskette drive in top bay...

  • Page 60: Figure 4-7. Drive-Mounting Rails And Extensions Removal

    4. If the drive is a SCSI drive, record the setting of the SCSI address jumpers and SCSI bus termination jumper. 5. If present, remove the 50-pin to 68-pin adapter from the SCSI connec- tor on the back of the drive. Some drives use a 50-pin to 68-pin adapter between the SCSI cable and the drive connector.

  • Page 61: Figure 4-8. Hard-Disk Drive Removal

    (the mounting holes in the hard-disk drive bracket align with the screw holes in the hard-disk drive). 4-10 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual hard-disk drive hard-disk drive bracket alignment rails back of each hard-disk drive installed in the hard-disk drive bracket.

  • Page 62: Expansion-Cards, Removal ,

    xpansion Cards expansion-card retaining screw expansion card Figure 4-9. Expansion Card Removal 1. Lay the computer on its right side. 2. Disconnect any cables attached to the expansion card you want to remove. Be sure to record the location of each cable before you disconnect it. 3.

  • Page 63: Figure 4-10. Power Supply Removal

    When you reinstall the power supply, be sure the slots on the bottom of the power supply engage the retaining tabs on the computer chassis. 4-12 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual ystem Power Supply power supply power-supply...

  • Page 64: Figure 4-11. System Cooling-Fan Removal

    ystem Cooling Fan system cooling-fan mounting push- fasteners (4) system cooling fan system cooling-fan connector (FAN) push-fastener removed new push-fastener plunger barrel Figure 4-11. System Cooling-Fan Removal To remove the system cooling fan, follow these steps: 1. Lay the computer on its right side. 2.

  • Page 65: Figure 4-12. System Board Components

    (BATTERY) EISA connectors (EISA1 [lower],EISA2, and EISA3) Figure 4-12. System Board Components 4-14 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual ystem Board Components top of the computer 3-volt power connector (POWER3V) power connector (POWER) control-panel connector (PANEL)

  • Page 66: Figure 4-13. Dimm Removal

    DIMMs DIMM securing clip (2) Figure 4-13. DIMM Removal To remove a DIMM, push outward on the DIMM socket’s securing clips until the DIMM is released from its socket. Then lift the DIMM away from the socket. DIMM securing clip (2) Figure 4-14.

  • Page 67: Figure 4-15. Microprocessor Securing Clip Removal

    4. Push outward and then upward on the release lever to rotate the lever 5. Lift the microprocessor/heat sink assembly out of its socket (see 4-16 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual heat sink sink assembly. WARNING: The microprocessor can get extremely hot during sys- tem operations.

  • Page 68: Figure 4-16. Microprocessor/Heat Sink Assembly

    microprocessor socket Figure 4-16. Microprocessor/Heat Sink Assembly The heat sink and microprocessor are separate. Look at the bottom side of the heat sink and peel the thermal-pad protective cover off before attaching the heat sink to the microprocessor. To install the replacement microprocessor/heat sink assembly, ensure that the micro- processor release lever is in its fully vertical position to allow the microprocessor pins to easily slip into the socket.

  • Page 69: Figure 4-17. System Battery Removal

    1. Restore any system configuration information lost while replacing the battery. 4-18 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual battery BATTERY socket of the System Setup screens (see Appendix A).

  • Page 70: Figure 4-18. System Board Assembly Removal

    ystem Board Assembly system board cables Figure 4-18. System Board Assembly Removal To remove the system board assembly, follow these steps: 1. Disconnect all cables from their connectors at the back of the computer. Be sure to record where each cable is attached. 2.

  • Page 71: Figure 4-19. System Board Removal

    If you are replacing the system board, remove the DIMMs and the micro- processor from the old system board and install them on the replacement board. 4-20 Dell PowerEdge 2100/180 and 2100/200 Systems Service Manual the system-board mounting clips. front of computer...
  • Page 73 ® Printed in the U.S.A. P/N 82502...

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