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Dell Inspiron 2100 Solution Manual

Solutions guide
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SOLUTIONS GUIDE
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Summary of Contents for Dell Inspiron 2100

  • Page 1 ™ ™ Dell Inspiron 2100 System SOLUTIONS GUIDE www.dell.com support.dell.com...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell , the DELL logo, Dell TravelLite , Inspiron , Dimension , OptiPlex , Dell Precision , Latitude , and DellWare are trademarks of Dell Computer Corporation; Intel is a registered trademark of Intel Corporation;...

  • Page 3: Table Of Contents

    Contents Safety Instructions ......When Using Your Computer ....Protecting Against Electrostatic Discharge .
  • Page 4 Sound and Speaker Problems ....Integrated Speakers ..... . External Speakers .
  • Page 5 ..... . . Returning a Hard Drive to Dell ....
  • Page 6 Index ........Conte nts...

  • Page 7: Safety Instructions

    Safety Instructions Use the following safety guidelines to help protect yourself and your computer. For comfort and efficiency, observe the ergonomic guidelines in “Sitting Comfortably at Your Computer” in the Tell Me How help file. When Using Your Computer CAUTION: Do not operate your portable computer for an extended period of time with the base resting directly on your body.
  • Page 8 • Before you connect the computer to a power source, ensure that the voltage rating of the AC adapter matches that of the available power source: – 115 V/60 Hz in most of North and South America and some Far Eastern countries such as South Korea and Taiwan –...
  • Page 9 • When traveling, do not check the computer as baggage. You can put your computer through an X-ray security machine, but never put your computer through a metal detector. If you have the computer checked by hand, be sure to have a charged battery available in case you are asked to turn on the computer.

  • Page 10: Protecting Against Electrostatic Discharge

    If your computer gets wet, see page 34 for instructions. If you drop or damage the computer, see page 35. If, after following these procedures, you confirm that your computer is not operating properly, contact Dell (see page 57). Protecting Against Electrostatic Discharge...

  • Page 11: Setting Up

    S E C T I O N 1 S e t t i n g U p Connecting a Printer Turning Off the Computer Using the External Media Bay...

  • Page 12: Connecting A Printer

    If no information is provided, see the following sections. Installing the Printer Driver Dell installs drivers for some new printers. Click the Start button, point to Settings, and then click Printers. If your printer is listed in the Printers window, the printer is ready to use.

  • Page 13: Usb Printer

    Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the parallel connector on the printer and snap the two clips into the two notches. screws (2) parallel connector on computer parallel connector on printer...

  • Page 14: Turning Off The Computer

    USB connector on the computer USB connector on printer USB printer cable Turning Off the Computer NOTICE: To prevent data loss, you must perform the Windows shutdown procedure to turn off your computer. Save and close any open files and exit any open programs. Click the Start button and then click Shut Down.

  • Page 15: Connecting The External Media Bay

    Connecting the External Media Bay To use the external media bay, connect the media bay cable to the external media bay and to the external media bay connector on the back of the computer. external media bay connector external media bay media bay cable Swapping Devices While the Computer Is Turned Off Save and close any open files, exit any open programs, and shut down...

  • Page 16: Swapping Devices While Windows Is Running

    Swapping Devices While Windows Is Running In Microsoft Windows Millennium Edition (Me) Right-click the Softex BayManager icon on the Microsoft Windows taskbar. Click Remove/Swap. Detach the media bay cable from the external media bay. Turn the external media bay over. Slide and hold the latch release, and pull the device out of the media bay.

  • Page 17: Solving Problems

    S E C T I O N 2 S o l v i n g P r o b l e m s Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Display Problems Sound and Speaker Problems Printer Problems Modem Problems Scanner Problems...

  • Page 18: Finding Solutions

    If you have a problem with an external device, see the device See page 20. documentation or contact the manufacturer. Get technical assistance from Dell. See page 57. See page 21. ® So lv ing Pr o ble m s...
  • Page 19 See page 22. See page 23. See page 25. See page 26. See page 27. See page 27. See page 27. See page 27. See page 28. See page 31. See page 31. See page 32. See page 33. See page 33. See page 35.

  • Page 20: Accessing Help Files

    Accessing Help Files Tell Me How H C C E S S T H E E L P I L E Click the Start button, point to Programs—>User’s Guides, and then click Tell Me How. ® Windows 2000 Help O A C C E S S I C R O S O F T Click the Start button and then click Help.

  • Page 21: Start-Up Error Messages

    Windows Help. To access help files, see page 20. Start-Up Error Messages — Call Dell for technical assistance (see P E R A T I N G S Y S T E M N O T F O U N D page 57).

  • Page 22: Video And Display Problems

    Video and Display Problems If the display is blank — When the power light is on, the computer has H E C K T H E P O W E R L I G H T power. If the power light is off, press the power button. —...

  • Page 23: Sound And Speaker Problems

    — Eliminate O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N sunlight glare, which can cause poor picture quality.

  • Page 24: External Speakers

    External Speakers HINT: The volume control in some MP3 — Ensure that the speakers E R I F Y T H E S P E A K E R C A B L E C O N N E C T I O N S players overrides the are connected as shown on the setup diagram supplied with the speakers.

  • Page 25: Printer Problems

    Printer Problems If you cannot print to a parallel port printer — Ensure that the printer E R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S cable is connected as described on page 12.

  • Page 26: Modem Problems

    Click the Start button, point to U N T H E M O D E M D I A G N O S T I C S Programs—> Accessories—>Communications, and then click Dell Internal Modem Diagnostic Tool. So lv ing Pr o ble m s...

  • Page 27: Scanner Problems

    Scanner Problems — Ensure that the scanner power H E C K T H E P O W E R C A B L E C O N N E C T I O N cable is firmly connected to a working electrical power source and that the scanner is turned on.

  • Page 28: Drive Problems

    Drive Problems If you cannot save a file to a floppy disk HINT: For information on saving files to a floppy — Check the N S U R E T H A T T H E E X T E R N A L M E D I A B A Y I S C O N N E C T E D disk, see the Tell Me How external media bay cable and make sure that it is connected to the floppy drive help file (see page 20).

  • Page 29: If You Cannot Play A Music Cd Or Install A Program From A Cd

    If you cannot play a music CD or install a program from a CD HINT: High-speed CD drive vibration is normal — Check the N S U R E T H A T T H E E X T E R N A L M E D I A B A Y I S C O N N E C T E D and may cause noise.

  • Page 30: If The Cd-Rw Drive Stops Writing

    — Double-click the N S U R E T H A T I N D O W S R E C O G N I Z E S T H E D R I V E My Computer icon. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.

  • Page 31: Network Problems

    Network Problems — Ensure that the network H E C K T H E N E T W O R K C A B L E C O N N E C T O R cable connector is firmly connected to the connector on the computer and the network wall jack.

  • Page 32: General Program Problems

    .D LL — The program that you are R E Q U I R E D F I L E W A S N O T F O U N D trying to open is missing an essential file. To remove and then reinstall the program: Windows Me: Click the Start button, point to Settings, and then click Control Panel.

  • Page 33: A Solid Blue Screen Appears

    A solid blue screen appears — If the computer does not respond to a keystroke U R N T H E C O M P U T E R O F F or a proper shutdown (see page 14), press the power button until the computer turns off.

  • Page 34: If Your Computer Gets Wet

    Perform this procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet.

  • Page 35: If You Drop Or Damage Your Computer

    Go to http://support.dell.com and then click E-Mail Dell in M A I L E L L the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. —...

  • Page 36: Reinstalling Windows

    Dell technical support representative. In the system setup program Boot menu, change the boot sequence so that the CD or DVD drive boots first as directed by a Dell technical support representative. Then place the Operating System CD in the CD or DVD drive and close the drive tray.
  • Page 37 Exit the system setup program. At the Welcome window, click OK. Double-click Refresh Windows OS. Click OK. Click OK again. Remove the Operating System CD from the CD or DVD drive, and click OK to restart your computer. The Getting ready to run Windows for the first time window appears. If the mouse tutorial starts, press <Esc>...

  • Page 38: Reinstalling Windows 2000

    If you created a Windows user name and password, type your password and click OK. Reinstall the appropriate drivers (see page 35). Reenable your virus protection software. Reinstalling Windows 2000 Insert the Operating System CD into the CD or DVD drive. Shut down the computer (see page 14).
  • Page 39 When the Computer Name and Administrator Password window appears, enter a name for your computer and a password, if desired. Then click Next. Enter the date and time in the Date and Time Settings window, and then click Next. Windows 2000 begins to install its components and configure the computer.
  • Page 40 w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 41: Adding Parts

    S E C T I O N 3 A d d i n g Pa r t s Using the Advanced Port Replicator Replacing a Hard Drive...

  • Page 42: Using The Advanced Port Replicator

    Using the Advanced Port Replicator The advanced port replicator (APR) integrates your computer into a HINT: If you receive a BIOS upgrade floppy disk desktop environment. The APR includes a network connector to connect with your APR, use the your computer to a network. disk to upgrade the BIOS before you use the APR.
  • Page 43 Connector Icon Connector Description Connect the AC adapter. Connect a serial device, such as a serial mouse or digital camera. Connect a microphone. Connect a speaker or headphones. Connect a network interface cable. Connect one or two USB devices, such as a USB mouse.

  • Page 44: Docking The Computer

    APR. NOTICE: Always use the Dell™ AC adapter that came with the APR. If you use any other commercially available AC adapter—or the AC adapter from other Dell computers—you may damage the APR or the computer.

  • Page 45: Undocking The Computer

    platform wings APR docking connector APR platform Turn on the computer. Undocking the Computer NOTICE: If you do not have a charged battery installed in the computer when you undock the computer, you may lose unsaved data. NOTICE: If you do not use correct undocking procedures, you may lose data and the computer may not restart.

  • Page 46: Replacing A Hard Drive

    Even a slight bump can damage the drive. HINT: CAUTION: If you remove the hard drive from the computer when Dell does not the drive is hot, do not touch the metal housing of the hard drive. guarantee compatibility or provide support for...
  • Page 47 Push the hard drive until it is fully seated in the bay. Press the hard drive cover down. Replace and tighten the screws you removed in step 3. Install the Dell-provided operating system (see page 36). Install the Dell-provided drivers and utilities (see page 35). Ad di ng Pa rt s...

  • Page 48: Returning A Hard Drive To Dell

    Returning a Hard Drive to Dell Return your old hard drive to Dell in its original foam packaging. Otherwise, the hard drive may be damaged in transit. hard drive Ad d i n g Pa r ts...

  • Page 49: Appendix

    S E C T I O N 4 A p p e n d i x Specifications Standard Settings Contacting Dell Regulatory Information Warranty and Return Policy Information...

  • Page 50: Specifications

    Specifications Microprocessor ® Microprocessor types Intel mobile microprocessor Internal cache 256 KB External bus frequency 100 MHz Math coprocessor internal to the microprocessor System Information System chip set Intel Mobile 440BX PCI Data bus width 64 bits DRAM bus width 64 bits Microprocessor address bus width 32 bits...
  • Page 51 Memory (continued) Maximum memory 256 MB Memory access time: clock speed 100 MHz Ports and Connectors Parallel 25-hole connector; unidirectional, bidirectional, or ECP IDE connector for the external media bay Video VGA connector PS/2 keyboard/mouse 6-pin mini-DIN connector Audio microphone connector, headphone/speakers connector one 4-pin USB-compliant connector Docking...
  • Page 52 Audio (continued) Interfaces: Internal PCI bus/AC97 External microphone connector, headphone/speakers connector Speakers 4-ohm speakers Internal speaker amplifier 1.75-W Volume controls key combinations, volume buttons, program menus Display Type XGA, active-matrix color (TFT) Dimensions: Height 184.3 mm (7.25 inches) Width 245.76 mm (9.67 inches) Diagonal 307.3 mm (12.1 inches) Maximum resolution...
  • Page 53 Keyboard Number of keys 84 (U.S. and Canada); 87 (Japan) Key travel 2.5 ± 0.2 mm (0.098 inch ± 0.08 inch) Key spacing 118 mm (0.70 inch) Touch Pad Interface PS/2 compatible X/Y position resolution (graphics table mode) minimum 20 points/mm (500 points/inch) Size: Thickness 0.69 ±...
  • Page 54 Battery (continued) Voltage 14.8 VDC (4 cell) 11.10 VDC (6 cell) Capacity 23 WH (4 cell) 34 WH (6 cell) Charge time (approximate): Computer on about 1.75 hours (4 cell) about 2.0 hours (6 cell) Computer off about 1.5 hours (4 cell) about 1.75 hours (6 cell) Life span (approximate) 300 discharge/charge cycles before the...
  • Page 55 AC Adapter (continued) Temperature range: Operating 0° to 40°C (32° to 104°F) Storage –20° to 60°C (–4° to 140°F) Environmental (Computer) Temperature range: Operating 5° to 35°C (41° to 95°F) Storage –20° to 60°C (–4° to 140°F) Relative humidity (maximum): Operating 20% to 80% (noncondensing) Storage...

  • Page 56: Standard Settings

    Standard Settings The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your computer work incorrectly. System Setup Pages HINT: To see information about a specific item, The system setup pages display the current setup information and settings...

  • Page 57: Contacting Dell

    Contacting Dell When you need to contact Dell, use the telephone numbers, codes, and HINT: Toll-free numbers are for use within the electronic addresses provided in the following table. If you need assistance country for which they are in determining which codes to use, contact a local or an international listed.
  • Page 58 0800 16884 City Code: 2 Corporate Sales 02 481 91 00 02 481 92 99 Switchboard 02 481 91 00 Website: http://support.euro.dell.com E-mail: tech_be@dell.com Brazil Customer Support, Technical Support 0800 90 3355 International Access Code: 0021 Sales 0800 90 3366 Country Code: 55 Website: http://www.dell.com/br...
  • Page 59 Country Code: 420 02 22 83 27 14 City Code: 2 TechFax 02 22 83 27 28 Switchboard 02 22 83 27 11 Website: http://support.euro.dell.com E-mail: czech_dell@dell.com Denmark (Horsholm) Technical Support 45170182 International Access Code: 009 Relational Customer Care 45170184...
  • Page 60 City Code: (1) (4) Switchboard 0825 004 700 Switchboard (Alternative) 04 99 75 40 00 Sales 0825 004 700 0825 004 701 Website: http://support.euro.dell.com E-mail: web_fr_tech@dell.com Corporate Technical Support 0825 004 719 Customer Care 0825 338 339 Switchboard 01 55 94 71 00...
  • Page 61 01 286 0500 City Code: 1 SalesFax 01 204 0144 0870 907 5590 Switchboard 01 286 0500 Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Italy (Milan) Home and Small Business International Access Code: 00 Technical Support 02 577 826 90 Country Code: 39...
  • Page 62 Technical Support Outside of Japan (Dimension 81-44-520-1167 and Inspiron) City Code: 44 Technical Support (Dell Precision™, OptiPlex™ toll free: 0120-1984-39 and Latitude™) Technical Support Outside of Japan (Dell 81-44-556-3894 Precision, OptiPlex and Latitude) 24-Hour Automated Order Service 044 556-3801 Customer Care 044 556-4240...
  • Page 63 Customer Care (Brussels, Belgium) 02 481 91 19 Fax (Brussels, Belgium) 02 481 92 99 Switchboard (Brussels, Belgium) 02 481 91 00 Website: http://support.euro.dell.com E-mail: tech_be@dell.com Macau Technical Support toll free: 0800 582 Country Code: 853 Customer Service (Penang, Malaysia)
  • Page 64 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 020 686 8003 Switchboard 020 581 8818 Website: http://support.euro.dell.com E-mail: tech_nl@dell.com New Zealand Home and Small Business 0800 446 255 International Access Code: 00 Government and Business 0800 444 617...
  • Page 65 34 902 118 540 or 35 800 834 075 Country Code: 35 Sales 35 800 834 075 35 121 424 01 12 E-mail: es_support@dell.com Singapore (Singapore) Technical Support toll free: 800 6011 051 International Access Code: 005 Customer Service (Penang, Malaysia)
  • Page 66 Country Code: 34 Customer Care 902 118 540 City Code: 91 Sales 902 118 541 Switchboard 902 118 541 902 118 539 Website: http://support.euro.dell.com E-mail: web_esp_tech@dell.com Corporate Technical Support 902 100 130 Customer Care 902 118 546 Switchboard 91 722 92 00 91 722 95 83 Website: http://support.euro.dell.com...
  • Page 67 Corporate Customer Care 01344 723185 Preferred Accounts (500-5000 employees) 01344 723196 Customer Care Central Government Customer Care 01344 723193 Local Government Customer Care 01344 723194 Home/Small Business Sales 0870 907 4000 Corporate/Public Sector Sales 01344 860456 Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Appendix...
  • Page 68 International Access Code: 011 AutoTech (for portable and desktop computers) toll free: 1-800-247-9362 Country Code: 1 Dell Home and Small Business Group (for portable and desktop computers): Customer Technical Support (Return Material toll free: 1-800-624-9896 Authorization Numbers) Customer Technical Support (Home sales toll free: 1-877-576-3355 purchased via http://www.dell.com)

  • Page 69: Returning Items For Warranty Repair Or Credit

    Returning Items for Warranty Repair or Credit Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.

  • Page 70: Fcc Notices (U.s. Only)

    Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: •...
  • Page 71 Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications.
  • Page 72 • Company name: Dell Computer Corporation EMC Engineering Department One Dell Way Round Rock, Texas 78682 USA 512-338-4400 Modem Regulatory Information This equipment complies with Part 68 of the FCC rules. On the bottom of your computer is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for your equipment.

  • Page 73: Battery Disposal

    If you experience trouble with this telephone equipment, refer to the chapter titled “Contacting Dell” to find the appropriate telephone number for obtaining customer assistance. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 74: Nom Information (Mexico Only)

    (NOM): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F Ship to: Dell Computer de México, S.A.

  • Page 75: Información Para Nom (Únicamente Para México)

    Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your computer, see the Tell Me How help file. To open the file, click the Start button on the Windows desktop, point to Programs User’s...
  • Page 76 w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 77 30 preventing damage, 47 drives audio. See sound preventing data loss, 46 fixing problems, 28 replacing, 46 DVD drive returning to Dell, 48 fixing problems, 29 troubleshooting, 30 BIOS, 56 help file accessing, 20 e-mail fixing problems, 33...
  • Page 78 settings dropped or damaged computer, 35 system setup program, 56 network e-mail problems, 33 shutdown, 14 fixing problems, 31 external keyboard software problems, 27 fixing problems, 32 external speaker problems, 24 integrated speaker sound problems, 23 adjusting volume, 23 port replicator Internet connection fixing problems, 23 docking the computer, 42...
  • Page 79 Help, 20 reinstalling, 38 Windows Me error messages, 31 Help, 20 reinstalling, 36 Index...
  • Page 80 In d e x...

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