Page 1 Operator Guide NCR TouchPort 120 (2368) Kiosk Release 1.2 BCC5-0000-5047 Issue F...
Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.
Page 3: Safety Requirements
Audience This book is written for operators, hardware installer/service personnel, system integrators, and field engineers. Note: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Requirements The NCR TouchPort 120 (2368) Kiosk conforms to all applicable legal requirements. To view the compliance statements see the NCR SelfServ™...
Page 4 Warning: DO NOT connect or disconnect any serial peripherals while the terminal is connected to AC power. This can result in system or printer damage. Grounding Instructions In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock.
Page 5: Warranty
If you do not have access to a computer, you may leave a voice message at: 1-800-528- 8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide a phone number and/or an email address so NCR can contact you if additional details are needed.
Page 6 • Description of the problem, including any system error codes, error condition, or guidance to the area of failure. The NCR Agent will provide you with a work order number, which serves as your Return Material Authorization (RMA). Please provide the RMA on the outside of the shipping box.
Page 7: Table Of Contents
Table of Contents Chapter 1: Product Overview Introduction Available Models Configurations Features Specifications Product Labels Accessing the Components Countertop Opening the Countertop Closing the Countertop Pedestal Opening the Pedestal Closing the Pedestal Turning the Kiosk ON and OFF Turning ON the Kiosk Turning OFF the Kiosk Chapter 2: Hardware Installation Overview...
Page 8 Countertop Pedestal Installing the Kiosk Countertop with NCR Millwork Installation Overview Opening the Countertop Bolting the Countertop with NCR Millwork Installing the PIN Pad Connecting the External Cables Loading the Boarding Pass Printer Paper Roll Closing the Countertop Countertop with Customer Millwork Installation Overview...
Page 9 Connecting External Cables Loading Printer Paper Roll Closing the Pedestal Converting Pedestal to Countertop Conversion Overview Removing the Countertop from the Pedestal Opening the Pedestal Turning OFF the Kiosk Opening the Countertop Disconnecting External and Ground Cables Disconnecting the UPS and Printer Cables Removing the Head Assembly Closing the Countertop Installing the Countertop Opening the Countertop...
Page 10 viii Passport Reader Printer Boarding Pass Printer (K8) Vidtronix Bag Tag Printer Custom Bag Tag Printer Cleaning the Touchscreen Cabinet and Exterior Surfaces...
Page 11: Revision Record
First Issue Mar 2016 Added Feature String Label Oct 2016 • Added procedures for Customer Millwork • Updated procedures for NCR Millwork • Added printer maintenance procedures • Added FCC/IC ID Label Mar 2017 Updated procedures for bolting of kiosk to the floor Oct 2017 Release 1.2 Controlled Deployment...
Page 12: Chapter 1: Product Overview
Chapter 1: Introduction The NCR TouchPort™ 120 (2368) Kiosk is a free standing, self–service kiosk that passengers use to check-in, choose seats, print boarding pass, print bag tags, and pay for upgrades. The kiosk is available in countertop or pedestal configuration.
Page 13: Available Models
Product Overview Available Models Model Name Description 2368–1000–8090 TP120 Countertop 2368–3000–8090 TP120 Global Pedestal 2368–4000–8090 TP120 Global Pedestal, R1.2...
Page 14: Configurations
Product Overview Configurations...
Page 15: Features
Product Overview Features Feature Description Indicator Light Indicates whether the kiosk is in need of attention. The indicator light is enabled by user indication through on-screen button selection or device errors communicated to the system. 17" PCap Touchscreen Used to enter data or select pre-determined functions. It uses projected capacitive technology that permits accurate touch detection.
Page 16 PIN Pad Processes credit or debit electronic payments (including NFC/Contactless) that require a PIN. The NCR TouchPort 120 (2368) Kiosk supports the following PIN pads: • VX820 and VX805 Verifone • IPP 320 Ingenico Note: These PIN Pads are purchased separately and are not sold by NCR.
Page 17: Specifications
Product Overview Specifications System Specification Processor • Intel® Celeron G1820TE • Intel® Core™ i3-4330TE • Intel® Core™ i5-4590T Motherboard • Intel Q87 Express Chipset • Intel Active Management Technology 9.0 (AMT) Memory • 4 GB up to 16 GB DDR3 1600 Storage •...
Page 18 16.18 in. 23.19 in. • Pedestal: 711 mm 660 mm 1346 mm 27.99 in. 25.98 in. 52.99 in. (Width x Depth x Height) Refer to the (BCC5- NCR TouchPort 120 (2368) Site Preparation Guide 0000-5049) for more information on the kiosk dimensions.
Page 19: Product Labels
Product Overview Product Labels...
Page 20: Accessing The Components
Product Overview Accessing the Components To service the kiosk, load printer paper roll, perform kiosk maintenance, clear jams, or power up the system, open the countertop or pedestal to access the components. Before opening the countertop or pedestal, always shut down the software and power down the kiosk.
Page 21: Countertop
1-10 Product Overview Countertop Opening the Countertop 1. Turn the black plastic key counterclockwise to unlock the unit. 2. Pull the Countertop assembly from the Bucket until fully extended.
Page 22 Product Overview 1-11 3. For best access to the components mounted on the rear housing, tilt the top of the unit forward. a. Remove the screw beside the green plunger, one on each side of the unit, and the two screws at the bottom of the Countertop assembly. ! Important: Keep these screws and re-install them back after service tasks in the rear housing are complete.
Page 23 1-12 Product Overview b. Pull the green plungers and twist them to a 90–degree angle on each linkage bracket, left and right, then tilt the top of the unit forward until it stops.
Page 24: Closing The Countertop
Product Overview 1-13 Closing the Countertop 1. Pull the green plungers and twist them to a 90–degree angle on each linkage bracket, left and right, then tilt the top of the unit backward until it stops.
Page 25 1-14 Product Overview 2. Secure the unit with a screw beside the green plunger on each side and two screws at the bottom of the Main Chassis assembly.
Page 26 Product Overview 1-15 3. Slide the assembly backward until it locks, indicated by a clicking sound.
Page 27: Pedestal
1-16 Product Overview Pedestal Opening the Pedestal 1. Insert the key and turn counterclockwise, pivot the security lock outward, and then rotate the latch counterclockwise to unlock the security lock. 2. Open the pedestal door.
Page 28: Closing The Pedestal
Product Overview 1-17 Closing the Pedestal 1. Close the pedestal door. 2. Rotate the latch clockwise, pivot the security lock inward, and then lock it using the key.
Page 29: Turning The Kiosk On And Off
1-18 Product Overview Turning the Kiosk ON and OFF The kiosk should be switched ON and OFF using the UPS power switch. If the UPS is not present, plug or unplug the AC power cable from the AC power source. Turning ON the Kiosk 1.
Page 30: Turning Off The Kiosk
Product Overview 1-19 Turning OFF the Kiosk 1. Shut down the system application. 2. Shut down the kiosk operating system. At the bottom, left-hand side, select Start → Shut down. 3. Push the UPS power switch to turn it OFF.
Page 31: Chapter 2: Hardware Installation
Hardware Installation Chapter 2: Overview The hardware installation of the NCR TouchPort 120 Kiosk varies according to the kiosk configuration, either Countertop or Pedestal. This guide is intended for NCR personnel or NCR customer personnel who are qualified to install the kiosk.
Page 32: Installation Guidelines And Restrictions
• Do not route the power cord through openings with sharp edges. Caution: The units contains hazardous voltages and should only be serviced by qualified service personnel. Note: Due to the weight of the NCR TouchPort 120 kiosk, a minimum of two persons is required to install the kiosk.
Page 33: Required Tools
Hardware Installation 2-22 Required Tools When installing the kiosk, NCR recommends that you have the following tools available:...
Page 34: Preparing The Kiosk For Installation
Refer to the NCR TouchPort 120 (2368) Site Preparation Guide (BCC5-0000-5049) for details of the kiosk dimensions, weights, packaging dimensions, and clearances required for moving the kiosk in a confined space.
Page 35: Removing The External Packaging
Hardware Installation 2-24 Removing the External Packaging Before removing the external packaging, examine the kiosk for signs of damage that may have occurred during transit. Take note of any external damage. When the kiosk is approximately in its final installation position, remove the external packaging according to the kiosk configuration.
Page 36: Countertop
2-25 Hardware Installation Countertop 1. Cut the four bands around the carton. 2. Remove any shrink wrap placed around the unit. 3. Lever out the staples from the base of the carton and remove them.
Page 37 Hardware Installation 2-26 4. Lift the top of the shipping carton off the assembly. 5. Remove the corner panels.
Page 38 2-27 Hardware Installation 6. Remove the top pad of the kiosk. 7. Carefully lift the kiosk and place near the installation site. 8. Remove and set aside the power cord placed under the bottom pad. 9. Remove the dust bag cover that covers the kiosk. 10.
Page 39 Hardware Installation 2-28 12. Cut the blue tapes and remove the foam sheet that protects the display head.
Page 40: Pedestal
2-29 Hardware Installation Pedestal 1. Cut the four bands around the carton and pallet. 2. Remove any shrink wrap placed around the unit. 3. Lever out the staples from the base of the carton and remove them.
Page 41 Hardware Installation 2-30 4. Lift the shipping carton off the assembly. 5. If present, remove the pads, foams, accessory cartons placed around the kiosk. 6. Remove the dust bag cover that covers the kiosk. 7. Remove the tape securing the plastic accessories bag to the cabinet. Remove the contents of the bag.
Page 42 2-31 Hardware Installation 8. Remove the kiosk from the pallet. a. Open the pedestal. See Opening the Pedestal on page 16. b. Remove the four bolts that secure the unit to the pallet. Caution: Low headroom on bag tag printer tray and paper roll bracket area. c.
Page 43 Hardware Installation 2-32 d. Carefully slide the unit off the pallet, going backward, and move the unit to the installation location. Note: To prevent damage to the kiosk and its base plate, make sure that the corner of the base plate touches the floor first.
Page 44 2-33 Hardware Installation 9. Remove the two strips of blue tape placed over the key knob. 10. Open the Countertop. See Countertop on page 10. 11. Cut the blue tapes and remove the foam sheet that protects the display head.
Page 45: Inspecting The Kiosk For Damage
If you experience an out of box failure (OBF) during installation or staging related to a missing, wrong or defective unit or item, provide NCR with a detailed description of the issue and the item will be replaced free of charge. For assistance with this process, send an email to CustomerSat.Retail@ncr.com...
Page 46: Removing Internal Packaging
2-35 Hardware Installation Removing Internal Packaging Tapes and foams are placed on the cabinet, door, and components to secure the kiosk . Remove the internal packaging according to the kiosk configuration. • Countertop • Pedestal Note: The amount and type of packaging may be subject to change without notice.
Page 47: Countertop
Hardware Installation 2-36 Countertop 1. Remove the two layers of filament tapes on the top and on both sides of the bucket. 2. Remove the two heavy duty rubber bands that secure the spindle of the printer.
Page 48: Pedestal
2-37 Hardware Installation Pedestal 1. Remove the internal packaging placed in the Countertop. See Countertop on the previous page. 2. Open the Pedestal. See Opening the Pedestal on page 16. 3. Remove the tape on the door edge, placed from top to bottom.
Page 49 Hardware Installation 2-38 4. Remove the tape, foam, and cable tie from the Bag Tag printer. a. Slide the printer tray forward. b. Remove the blue tapes and then remove the foam that covers the Bag Tag printer. c. Cut the cable tie that secures each spindle to the paper roll bracket.
Page 50: Installing The Kiosk
After unpacking the unit, install the kiosk according to the corresponding configuration. • Countertop with NCR Millwork • Countertop with Customer Millwork • Global Pedestal • Global Pedestal R1.2 Note: Due to the weight of the NCR TouchPort 120 Kiosk, a minimum of two persons is required to install the kiosk.
Page 51: Countertop With Ncr Millwork
Hardware Installation 2-40 Countertop with NCR Millwork Installation Overview To install the Countertop with NCR Millwork, perform the following steps: Open the Countertop. Bolt the Kiosk. If supported, install the PIN Pad. Connect the external cables. Load the Boarding Pass Printer paper roll.
Page 52: Opening The Countertop
2-41 Hardware Installation Opening the Countertop Caution: To prevent the kiosk from toppling over, make sure to hold the bucket down before opening the kiosk and sliding out the head assembly. 1. Turn the black plastic key counterclockwise to unlock the unit.
Page 53 Hardware Installation 2-42 2. Pull the Countertop assembly from the bucket until fully extended.
Page 54: Bolting The Countertop With Ncr Millwork
2-43 Hardware Installation Bolting the Countertop with NCR Millwork The kiosk must be bolted to the countertop. The countertop construction determines the type of anchors to use—bolts and nuts, lag bolts, screws, and so forth. 1. Mark the location of the anchor holes of the kiosk on the countertop or use the dimensions below.
Page 55 Hardware Installation 2-44 4. Place the kiosk on the countertop with the anchors as its locating feature. 5. Slide the kiosk to the right. 6. Mount the two anchors. Tighten all mounting anchors.
Page 56: Installing The Pin Pad
2-45 Hardware Installation Installing the PIN Pad Install one of the following PIN Pads to the Table Offset cradle of the kiosk. • VX805/VX820 Verifone • IPP 320 Ingenico...
Page 57 Hardware Installation 2-46 VX805/VX820 Verifone PIN Pad 1. Open the Countertop. See Opening the Countertop on page 10. 2. Loosen the two thumbscrews that secure the PIN Pad cradle and bracket assembly. 3. Remove the PIN Pad assembly from the kiosk.
Page 58 2-47 Hardware Installation 4. Remove the two screws in the cradle. 5. Route the cable out of the cradle and then mount the Verifone PIN Pad. Secure with two screws.
Page 59 Hardware Installation 2-48 6. Route the PIN Pad cable through the p-loop. 7. Install the PIN Pad assembly to the left of the lower fascia. 8. Tighten the two thumbscrews to secure the assembly.
Page 60 2-49 Hardware Installation 9. Route the cable beside the Passport Reader and through the two p-loops. Connect the Verifone PIN Pad cable to the USB A port of the Monaco Panel I/O.
Page 61 Hardware Installation 2-50 IPP 320 Ingenico PIN Pad 1. Open the Countertop. See Opening the Countertop on page 10. 2. Loosen the two thumbscrews that secure the PIN Pad cradle and bracket assembly. 3. Remove the PIN Pad assembly from the kiosk. 4. Mount the Ingenico bracket to the cradle. Slide down the cradle and tighten the two screws.
Page 62 2-51 Hardware Installation 5. Mount the Ingenico PIN Pad to the bracket and cradle assembly. a. Align the slot on the lower back of the PIN Pad with the small tab on the bracket. b. Route the PIN Pad cable out of the assembly. c.
Page 63 Hardware Installation 2-52 6. Route the PIN Pad cable through the p-loop. 7. Install the PIN Pad assembly to the left of the lower fascia. 8. Tighten the two thumbscrews to secure the assembly.
Page 64 2-53 Hardware Installation 9. Route the cable beside the Passport Reader and through the two p-loops. Connect the Ingenico PIN Pad cable to the COM 1 port of the Monaco Panel I/O.
Page 65: Connecting The External Cables
Hardware Installation 2-54 Connecting the External Cables Connect the AC power cord to power up the system and the LAN cable to allow access to a network. 1. Route the LAN cable and AC power cord to the kiosk through the cable entry hole.
Page 66 2-55 Hardware Installation 2. Connect the LAN cable to the LAN Coupler and the AC power cord to the AC Panel Mount Socket. Note: The 1100 mm and 890 mm AC Panel Mount cables are routed differently. Note: Ensure to route the cables through the p-loops to prevent cables from getting pulled.
Page 67: Loading The Boarding Pass Printer Paper Roll
Hardware Installation 2-56 Loading the Boarding Pass Printer Paper Roll 1. Insert the paper roll spindle into the core of the paper roll from the right side with the paper leading edge below the roll. 2. Place the paper roll spindle onto the printer cradle. Note: It is important that the leading edge of the paper is a clean cut and free from rips, tears, or adhesive.
Page 68 2-57 Hardware Installation 3. Route the paper edge under the green and black guides. 4. Evenly feed the leading edge of the paper into the printer until the auto feed picks up the paper. The paper is then automatically fed and trimmed.
Page 69: Closing The Countertop
Hardware Installation 2-58 Closing the Countertop 1. Slide the assembly backward until it locks, indicated by a clicking sound.
Page 70: Countertop With Customer Millwork
2-59 Hardware Installation Countertop with Customer Millwork Installation Overview To install the Countertop with Customer Millwork, perform the following steps: Bolt the Customer Bucket. Install the Head Assembly. If supported, install the PIN Pad. Connect the AC Power Cord and LAN Cable. Load the Boarding Pass Printer Paper Roll. Close the Countertop.
Page 71: Bolting The Customer Bucket
Hardware Installation 2-60 Bolting the Customer Bucket There are two sets of holes for mounting—the Base Tray and the Customer Millwork. The hole patterns for the Base Tray and the Customer Millwork are the same. Note: The anchors are not shipped with the kiosk and must be obtained locally. Countertop Mounting Hole Recommended Anchors Wood...
Page 72 2-61 Hardware Installation 2. Drill the six holes on the countertop as needed for the anchors being used. 3. Insert the customer millwork base tray into the bucket. 4. Pull out the sliding tray to reveal and locate the mounting holes. Note: Make sure that the mounting holes of the millwork, base tray, and countertop are all aligned.
Page 73: Installing The Head Assembly
Hardware Installation 2-62 Installing the Head Assembly Caution: To prevent the kiosk from toppling over, make sure to hold the bucket down. 1. Carefully position the head assembly on the tray. Note: Observe proper alignment because there are hooks and PEM nuts on both sides of the tray.
Page 74 2-63 Hardware Installation 3. Install the two screws, one on each side of the unit, and the two screws at the bottom of the Countertop. Note: Ensure that the screws are correctly positioned on the slots.
Page 75 Hardware Installation 2-64 4. Secure the unattached side of the 20–Link Energy Chain to the Chassis Chain Bracket using two M4 Flat Head screws and two M4 Hex nuts. Note: The fastening torque value is maximum of 3 in-lbs. 5. Route the LAN Cable from the 20–Link Chain as shown below, and then connect to the LAN Port of the Motherboard.
Page 76 2-65 Hardware Installation 6. Connect the AC Panel Mount Cable to the Power Brick. a. Route the AC Panel Mount Cable. b. Disconnect the Dual Fan Cable.
Page 77 Hardware Installation 2-66 c. Loosen thumbscrew to remove the Dual Fan assembly from the Power Brick Mount Bracket. d. Pull down the green plunger, and then remove the Power Supply Bracket by sliding it out. e. Connect the cable to the Power Supply. Note: Make sure that the connector is fully inserted.
Page 78 2-67 Hardware Installation f. Slide in the Power Supply Bracket and secure with plunger. 7. Secure the AC Panel Mount Cable to the Printer Bracket. a. Remove the M4 Hex Nut from the P–loop. b. Insert the AC Panel Mount Cable to the P–loop and re–install the P–loop. 8.
Page 79 Hardware Installation 2-68 9. Connect the Fan Cable to the Fan Power Connector of the I/O Cable.
Page 80: Installing The Pin Pad
2-69 Hardware Installation Installing the PIN Pad Install one of the following PIN Pads to the Table Offset cradle of the kiosk. • VX805/VX820 Verifone • IPP 320 Ingenico...
Page 81 Hardware Installation 2-70 VX805/VX820 Verifone PIN Pad 1. Open the Countertop. See Opening the Countertop on page 10. 2. Loosen the two thumbscrews that secure the PIN Pad cradle and bracket assembly. 3. Remove the PIN Pad assembly from the kiosk.
Page 82 2-71 Hardware Installation 4. Remove the two screws in the cradle. 5. Route the cable out of the cradle and then mount the Verifone PIN Pad. Secure with two screws.
Page 83 Hardware Installation 2-72 6. Route the PIN Pad cable through the p-loop. 7. Install the PIN Pad assembly to the left of the lower fascia. 8. Tighten the two thumbscrews to secure the assembly.
Page 84 2-73 Hardware Installation 9. Route the cable beside the Passport Reader and through the two p-loops. Connect the Verifone PIN Pad cable to the USB A port of the Monaco Panel I/O.
Page 85 Hardware Installation 2-74 IPP 320 Ingenico PIN Pad 1. Open the Countertop. See Opening the Countertop on page 10. 2. Loosen the two thumbscrews that secure the PIN Pad cradle and bracket assembly. 3. Remove the PIN Pad assembly from the kiosk. 4. Mount the Ingenico bracket to the cradle. Slide down the cradle and tighten the two screws.
Page 86 2-75 Hardware Installation 5. Mount the Ingenico PIN Pad to the bracket and cradle assembly. a. Align the slot on the lower back of the PIN Pad with the small tab on the bracket. b. Route the PIN Pad cable out of the assembly. c.
Page 87 Hardware Installation 2-76 6. Route the PIN Pad cable through the p-loop. 7. Install the PIN Pad assembly to the left of the lower fascia. 8. Tighten the two thumbscrews to secure the assembly.
Page 88 2-77 Hardware Installation 9. Route the cable beside the Passport Reader and through the two p-loops. Connect the Ingenico PIN Pad cable to the COM 1 port of the Monaco Panel I/O.
Page 89: Connecting The External Cables
Hardware Installation 2-78 Connecting the External Cables Connect the AC power cord to power up the system and the LAN cable to allow access to a network. 1. Route the LAN cable and AC power cord to the kiosk through the cable entry hole.
Page 90 2-79 Hardware Installation 2. Connect the LAN cable to the LAN Coupler and the AC power cord to the AC Panel Mount Socket. Note: The 1100 mm and 890 mm AC Panel Mount cables are routed differently. Note: Ensure to route the cables through the p-loops to prevent cables from getting pulled.
Page 91: Loading The Boarding Pass Printer Paper Roll
Hardware Installation 2-80 Loading the Boarding Pass Printer Paper Roll 1. Insert the paper roll spindle into the core of the paper roll from the right side with the paper leading edge below the roll. 2. Place the paper roll spindle onto the printer cradle. Note: It is important that the leading edge of the paper is a clean cut and free from rips, tears, or adhesive.
Page 92 2-81 Hardware Installation 3. Route the paper edge under the green and black guides. 4. Evenly feed the leading edge of the paper into the printer until the auto feed picks up the paper. The paper is then automatically fed and trimmed.
Page 93: Closing The Countertop
Hardware Installation 2-82 Closing the Countertop 1. Slide the assembly backward until it locks, indicated by a clicking sound.
Page 94: Global Pedestal
2-83 Hardware Installation Global Pedestal Installation Overview To install the Global Pedestal, perform the following steps: Open the Pedestal. Bolt the Kiosk, if needed. If supported, install the PIN Pad. Connect the external cables. Load the Printer Paper Roll. Close the Pedestal.
Page 95: Opening The Pedestal
Hardware Installation 2-84 Opening the Pedestal 1. Insert the key and turn counterclockwise, pivot the security lock outward, and then rotate the latch counterclockwise to unlock the security lock. 2. Open the pedestal door.
Page 96: Bolting The Kiosk
2-85 Hardware Installation Bolting the Kiosk The kiosk is bolted to the floor to secure the kiosk in its location. Bolt the kiosk according to the Base Plate configuration: • No Base Plate • Small Base Plate The Duck Feet and Large Base Plate are both freestanding and do not need to be bolted to the floor.
Page 97 Hardware Installation 2-86 No Base Plate The kiosk is shipped out with a temporary Base Plate that can be removed before bolting the kiosk to the floor. 1. Mark the location of the anchor holes of the kiosk on the floor or use the dimensions below.
Page 98 2-87 Hardware Installation d. Remove the UPS. 3. While holding the unit for support, remove the ten bolts that mount the pedestal to the temporary base plate. Caution: Low headroom on bag tag printer tray and paper roll bracket area. 4.
Page 99 Hardware Installation 2-88 6. Re-install the UPS. a. Mount the UPS on the pedestal. b. Mount the Mid Support and Top Support brackets and secure with four M4 hex nuts. c. Plug the power cords or cables to the UPS. d. Route the UPS External cable out of the kiosk through the cable entry hole.
Page 100 2-89 Hardware Installation Small Base Plate 1. Mark the location of the anchor holes of the kiosk on the floor or use the dimensions below. 2. Drill the four holes on the floor as needed for the anchors being used. Note: The anchors are not shipped with the kiosk and must be obtained locally.
Page 101: Installing The Pin Pad
Hardware Installation 2-90 Installing the PIN Pad Install one of the following PIN Pads to the Standard cradle of the kiosk. • VX805/VX820 Verifone • IPP 320 Ingenico...
Page 102 2-91 Hardware Installation VX805/VX820 Verifone PIN Pad 1. Open the Countertop. See Opening the Countertop on page 10. 2. Loosen the two thumbscrews that secure the PIN Pad cradle and bracket assembly. 3. Remove the PIN Pad assembly from the kiosk. 4. Remove the two screws that secure the bracket to the cradle. 5.
Page 103 Hardware Installation 2-92 6. Route the cable out of the cradle and then mount the Verifone PIN Pad. Secure with two screws. 7. Route the PIN Pad cable through the p-loop.
Page 104 2-93 Hardware Installation 8. Install the PIN Pad assembly to the left of the lower fascia. 9. Tighten the two thumbscrews to secure the assembly. 10. Route the cable beside the Passport Reader and through the two p-loops. Connect the Verifone PIN Pad cable to the USB A port of the Monaco Panel I/O.
Page 105 Hardware Installation 2-94 IPP 320 Ingenico PIN Pad 1. Open the Countertop. See Opening the Countertop on page 10. 2. Loosen the two thumbscrews that secure the PIN Pad cradle and bracket assembly. 3. Remove the PIN Pad assembly from the kiosk. 4. Mount the Ingenico bracket to the cradle. Slide down the cradle and tighten the two screws.
Page 106 2-95 Hardware Installation 5. Mount the Ingenico PIN Pad to the bracket and cradle assembly. a. Align the slot on the lower back of the PIN Pad with the small tab on the bracket. b. Route the PIN Pad cable out of the assembly. c.
Page 107 Hardware Installation 2-96 6. Route the PIN Pad cable through the p-loop. 7. Install the PIN Pad assembly to the left of the lower fascia. 8. Tighten the two thumbscrews to secure the assembly.
Page 108 2-97 Hardware Installation 9. Route the cable beside the Passport Reader and through the two p-loops. Connect the Ingenico PIN Pad cable to the COM 1 port of the Monaco Panel I/O.
Page 109: Connecting External Cables
Hardware Installation 2-98 Connecting External Cables Connect the External UPS cable to power up the system and the LAN cable to allow access to a network. 1. Route the LAN Cable to the kiosk through the cable entry hole, passing through the pedestal p-loop and up to the countertop.
Page 110 2-99 Hardware Installation 4. Plug the External UPS cable to the AC power source. Note: For kiosk with 220V UPS, plug the other end of the cable first to the UPS. 5. Push the UPS Power switch to turn ON the kiosk. Note: The BIOS controls how the unit powers up. If the kiosk does not power up, press the Motherboard Power Switch to turn it ON.
Page 111: Loading Printer Paper Roll
Hardware Installation 2-100 Loading Printer Paper Roll Load the paper roll according to the printers that comes with the kiosk. The printers have an auto load feature and therefore requires the terminal power to be ON. • Boarding Pass Printer •...
Page 112 2-101 Hardware Installation Boarding Pass Printer 1. Open the Countertop. See Opening the Countertop on page 10. 2. Remove the paper roll spindle from the printer. 3. Insert the paper roll spindle into the core of the paper roll from the right side with the paper leading edge below the roll.
Page 113 Hardware Installation 2-102 5. Route the paper edge under the green and black guides. 6. Evenly feed the leading edge of the paper into the printer until the auto feed picks up the paper. The paper is then automatically fed and trimmed.
Page 114 2-103 Hardware Installation Vidtronix Bag Tag Printer 1. Slide the Printer Shelf forward. 2. Remove the paper roll spindle from the printer cradle. 3. Insert the paper roll spindle into the core of the paper roll, with the paper leading edge below the roll.
Page 115 Hardware Installation 2-104 4. Place the paper roll spindle onto the printer cradle.
Page 116 2-105 Hardware Installation 5. Route the paper edge to the back of the device. Evenly feed the leading edge of the paper into the paper entry at the rear of the printer. Note: It is important that the leading edge of the paper is a clean cut and free from rips, tears, or adhesive.
Page 117 Hardware Installation 2-106 Custom Bag Tag Printer 1. Slide the Printer Shelf forward. 2. Remove the paper roll spindle from the printer cradle. 3. Insert the paper roll spindle into the core of the new paper roll.
Page 118 2-107 Hardware Installation 4. Place the paper roll spindle onto the printer cradle located below the device. Be sure that the paper is correctly positioned into the paper guides. 5. Route the paper edge to the back of the device. Evenly feed the leading edge of the paper into the paper entry at the rear of the printer.
Page 119 Hardware Installation 2-108 Note: Make sure that the blank side of the paper is facing upward. 6. Wait until the paper is automatically loaded.
Page 120: Closing The Pedestal
2-109 Hardware Installation Closing the Pedestal 1. Close the pedestal door. 2. Rotate the latch clockwise, pivot the security lock inward, and then lock it using the key.
Page 121: Global Pedestal R1.2
Hardware Installation 2-110 Global Pedestal R1.2 Installation Overview To install the Global Pedestal R1.2, perform the following steps: Open the Pedestal. Bolt the Kiosk, if needed. If supported, install the PIN Pad. Connect the external cables. Load the Printer Paper Roll. Close the Pedestal.
Page 122: Opening The Pedestal
2-111 Hardware Installation Opening the Pedestal 1. Insert the key and turn counterclockwise, pivot the security lock outward, and then rotate the latch counterclockwise to unlock the security lock. 2. Open the pedestal door.
Page 123: Bolting The Kiosk
Hardware Installation 2-112 Bolting the Kiosk The kiosk is bolted to the floor to secure the kiosk in its location. Bolt the kiosk according to the Base Plate configuration: • No Base Plate • Small Base Plate The Duck Feet and Large Base Plate are both freestanding and do not need to be bolted to the floor.
Page 124 2-113 Hardware Installation No Base Plate The kiosk is shipped out with a temporary Base Plate that can be removed before bolting the kiosk to the floor. 1. Mark the location of the anchor holes of the kiosk on the floor or use the dimensions below.
Page 125 Hardware Installation 2-114 e. Remove the two M4 hex nuts that secure the Bottom Support bracket. Remove the bracket. 3. While holding the unit for support, remove the ten bolts that mount the pedestal to the temporary base plate. Caution: Low headroom on bag tag printer tray and paper roll bracket area. 4.
Page 126 2-115 Hardware Installation 6. Re-install the UPS. a. Mount the Bottom Support bracket and secure with two M4 hex nuts. b. Place the UPS on top of the Bottom support. c. Mount the Top Support bracket and secure with two M4 hex nuts. d.
Page 127 Hardware Installation 2-116 Small Base Plate 1. Mark the location of the anchor holes of the kiosk on the floor or use the dimensions below. 2. Drill the four holes on the floor as needed for the anchors being used. Note: The anchors are not shipped with the kiosk and must be obtained locally.
Page 128: Installing The Pin Pad
2-117 Hardware Installation Installing the PIN Pad Install one of the following PIN Pads to the Standard cradle of the kiosk. • VX805/VX820 Verifone • IPP 320 Ingenico...
Page 129 Hardware Installation 2-118 VX805/VX820 Verifone PIN Pad 1. Open the Countertop. See Opening the Countertop on page 10. 2. Loosen the two thumbscrews that secure the PIN Pad cradle and bracket assembly. 3. Remove the PIN Pad assembly from the kiosk. 4. Remove the two screws that secure the bracket to the cradle. 5.
Page 130 2-119 Hardware Installation 6. Route the cable out of the cradle and then mount the Verifone PIN Pad. Secure with two screws. 7. Route the PIN Pad cable through the p-loop.
Page 131 Hardware Installation 2-120 8. Install the PIN Pad assembly to the left of the lower fascia. 9. Tighten the two thumbscrews to secure the assembly. 10. Route the cable beside the Passport Reader and through the two p-loops. Connect the Verifone PIN Pad cable to the USB A port of the Monaco Panel I/O.
Page 132 2-121 Hardware Installation IPP 320 Ingenico PIN Pad 1. Open the Countertop. See Opening the Countertop on page 10. 2. Loosen the two thumbscrews that secure the PIN Pad cradle and bracket assembly. 3. Remove the PIN Pad assembly from the kiosk. 4. Mount the Ingenico bracket to the cradle. Slide down the cradle and tighten the two screws.
Page 133 Hardware Installation 2-122 5. Mount the Ingenico PIN Pad to the bracket and cradle assembly. a. Align the slot on the lower back of the PIN Pad with the small tab on the bracket. b. Route the PIN Pad cable out of the assembly. c.
Page 134 2-123 Hardware Installation 6. Route the PIN Pad cable through the p-loop. 7. Install the PIN Pad assembly to the left of the lower fascia. 8. Tighten the two thumbscrews to secure the assembly.
Page 135 Hardware Installation 2-124 9. Route the cable beside the Passport Reader and through the two p-loops. Connect the Ingenico PIN Pad cable to the COM 1 port of the Monaco Panel I/O.
Page 136: Connecting External Cables
2-125 Hardware Installation Connecting External Cables Connect the External UPS cable to power up the system and the LAN cable to allow access to a network. 1. Route the LAN Cable to the kiosk through the cable entry hole, passing through the pedestal p-loop and up to the countertop.
Page 137 Hardware Installation 2-126 4. Plug the External UPS cable to the AC power source. Note: For kiosk with 220V UPS, plug the other end of the cable first to the UPS. 5. Push the UPS Power switch to turn ON the kiosk. Note: The BIOS controls how the unit powers up. If the kiosk does not power up, press the Motherboard Power Switch to turn it ON.
Page 138: Loading Printer Paper Roll
2-127 Hardware Installation Loading Printer Paper Roll Load the paper roll according to the printers that comes with the kiosk. The printers have an auto load feature and therefore requires the terminal power to be ON. • Boarding Pass Printer •...
Page 139 Hardware Installation 2-128 Boarding Pass Printer 1. Open the Countertop. See Opening the Countertop on page 10. 2. Remove the paper roll spindle from the printer. 3. Insert the paper roll spindle into the core of the paper roll from the right side with the paper leading edge below the roll.
Page 140 2-129 Hardware Installation 5. Route the paper edge under the green and black guides. 6. Evenly feed the leading edge of the paper into the printer until the auto feed picks up the paper. The paper is then automatically fed and trimmed.
Page 141 Hardware Installation 2-130 Vidtronix Bag Tag Printer 1. Slide the Printer Shelf forward. 2. Remove the paper roll spindle from the printer cradle. 3. Insert the paper roll spindle into the core of the paper roll, with the paper leading edge below the roll.
Page 142 2-131 Hardware Installation 4. Place the paper roll spindle onto the printer cradle.
Page 143 Hardware Installation 2-132 5. Route the paper edge to the back of the device. Evenly feed the leading edge of the paper into the paper entry at the rear of the printer. Note: It is important that the leading edge of the paper is a clean cut and free from rips, tears, or adhesive.
Page 144 2-133 Hardware Installation Custom Bag Tag Printer 1. Slide the Printer Shelf forward. 2. Remove the paper roll spindle from the printer cradle. 3. Insert the paper roll spindle into the core of the new paper roll.
Page 145 Hardware Installation 2-134 4. Place the paper roll spindle onto the printer cradle located below the device. Be sure that the paper is correctly positioned into the paper guides. 5. Route the paper edge to the back of the device. Evenly feed the leading edge of the paper into the paper entry at the rear of the printer.
Page 146 2-135 Hardware Installation Note: Make sure that the blank side of the paper is facing upward. 6. Wait until the paper is automatically loaded.
Page 147: Closing The Pedestal
Hardware Installation 2-136 Closing the Pedestal 1. Close the pedestal door. 2. Rotate the latch clockwise, pivot the security lock inward, and then lock it using the key.
Page 148: Converting Pedestal To Countertop
To convert a kiosk from a Pedestal to Countertop configuration, follow these steps: Remove the Countertop from the Pedestal. Install the Countertop. Note: Due to the weight of the NCR TouchPort 120 Kiosk, a minimum of two persons is required to remove and install the kiosk.
Page 149: Removing The Countertop From The Pedestal
Hardware Installation 2-138 Removing the Countertop from the Pedestal To remove the countertop from the pedestal, perform the following steps: Open the Pedestal. Turn OFF the kiosk. Open the Countertop. Disconnect the external and ground cables. Disconnect the UPS and printer cables. Remove the Head Assembly.
Page 150: Opening The Pedestal
2-139 Hardware Installation Opening the Pedestal 1. Insert the key and turn counterclockwise, pivot the security lock outward, and then rotate the latch counterclockwise to unlock the security lock. 2. Open the pedestal door.
Page 151: Turning Off The Kiosk
Hardware Installation 2-140 Turning OFF the Kiosk 1. Shut down the system application. 2. Shut down the kiosk operating system. At the bottom, left-hand side, select Start → Shut down. 3. Push the UPS power switch to turn it OFF.
Page 152: Opening The Countertop
2-141 Hardware Installation Opening the Countertop 1. Turn the black plastic key counterclockwise to unlock the unit. 2. Pull the Countertop assembly from the Bucket until fully extended.
Page 153 Hardware Installation 2-142 3. For best access to the components mounted on the rear housing, tilt the top of the unit forward. a. Remove the screw beside the green plunger, one on each side of the unit, and the two screws at the bottom of the Countertop assembly. ! Important: Keep these screws and re-install them back after service tasks in the rear housing are complete.
Page 154 2-143 Hardware Installation b. Pull the green plungers and twist them to a 90–degree angle on each linkage bracket, left and right, then tilt the top of the unit forward until it stops.
Page 155: Disconnecting External And Ground Cables
Hardware Installation 2-144 Disconnecting External and Ground Cables 1. Disconnect the external UPS cable from the AC power source and the LAN cable from the Ethernet port. 2. Disconnect the AC power cord from the UPS. 3. Route the AC power cord and LAN cable out of the p-loops and towards the cable entry hole.
Page 156 2-145 Hardware Installation 4. For easier access to the bucket, remove the paper roll from the boarding pass printer. 5. From the countertop, carefully pull the AC power cord and LAN cable up the cable entry hole. Bundle the cables temporarily and place it on the bottom surface of the bucket.
Page 157: Disconnecting The Ups And Printer Cables
Hardware Installation 2-146 Disconnecting the UPS and Printer Cables 1. Disconnect the UPS cable from the USB C of the I/O Daughtercard. 2. Disconnect the printer cables from the I/O Daughtercard. • Vidtronix/ Single Custom Bag Tag Printer — USB D • Dual Custom Bag Tag Printer — USB A...
Page 158 2-147 Hardware Installation 3. Route the cables out of the p-loops and energy chain and towards the cable entry hole. 4. From the pedestal, gently pull the cables downward.
Page 159: Removing The Head Assembly
Hardware Installation 2-148 Removing the Head Assembly Caution: Make sure to hold the bucket down while removing the four screws. The Countertop is already slid out, the kiosk might topple over once the four screws are removed. 1. Remove the four screws that secure the bucket to the pedestal.
Page 160: Closing The Countertop
2-149 Hardware Installation Closing the Countertop 1. Pull the green plungers and twist them to a 90–degree angle on each linkage bracket, left and right, then tilt the top of the unit backward until it stops.
Page 161 Hardware Installation 2-150 2. Secure the unit with a screw beside the green plunger on each side and two screws at the bottom of the Main Chassis assembly.
Page 162 2-151 Hardware Installation 3. Slide the assembly backward until it locks, indicated by a clicking sound. 4. Carefully lift the Countertop from the Pedestal and transfer to the new install location.
Page 163: Installing The Countertop
Hardware Installation 2-152 Installing the Countertop To install the Countertop, follow these steps: Open the Countertop. Bolt the kiosk. Connect the external cables. Close the Countertop.
Page 164: Opening The Countertop
2-153 Hardware Installation Opening the Countertop 1. Turn the black plastic key counterclockwise to unlock the unit. 2. Pull the Countertop assembly from the Bucket until fully extended.
Page 165: Bolting The Kiosk
Hardware Installation 2-154 Bolting the Kiosk The kiosk must be bolted to the countertop. The countertop construction determines the type of anchors to use—bolts and nuts, lag bolts, screws, and so forth. 1. Mark the location of the anchor holes of the kiosk on the countertop or use the dimensions below.
Page 166 2-155 Hardware Installation 4. Place the kiosk on the countertop with the anchors as its locating feature. 5. Slide the kiosk to the right. 6. Mount the two anchors. Tighten all mounting anchors.
Page 167: Connecting The External Cables
Hardware Installation 2-156 Connecting the External Cables 1. Remove the Dome Hole plug that covers the cable entry hole. 2. Route the LAN cable and AC power cord out of the kiosk through the cable entry hole. 3. Connect the LAN cable to the Ethernet port. 4.
Page 168: Closing The Countertop
2-157 Hardware Installation Closing the Countertop 1. Slide the assembly backward until it locks, indicated by a clicking sound.
Page 169: Chapter 3: Maintenance
Maintenance Chapter 3: Maintenance of the kiosk is done to ensure that the NCR TouchPort 120 (2368) Kiosk terminal performs according to specifications. Maintenance tasks are as follows: • Loading Printer Paper Roll • Clearing Printer Jams • Cleaning...
Page 170: Loading The Printer Paper Roll
• Custom Bag Tag Printer The following chart lists media products required for printers featured with the NCR TouchPort 120 (2368) Kiosk. Contact your local sales representative for more information on pricing and ordering by calling 1(800) 543-8130 (toll free), or local listing of Iconex Products sales office.
Page 171: Boarding Pass Printer (K8)
Maintenance 3-160 Boarding Pass Printer (K8) 1. Open the Countertop. See Opening the Countertop on page 10. 2. Open the Top Frame Assembly by pressing the green bar. 3. Remove the paper from the Printer Mechanism by pulling the paper out or by rotating the Paper Roll until the paper is out.
Page 172 3-161 Maintenance 6. Insert the paper roll spindle into the core of the paper roll from the right side with the paper leading edge below the roll. 7. Place the paper roll spindle onto the printer cradle. Note: It is important that the leading edge of the paper is a clean cut and free from rips, tears, or adhesive.
Page 173 Maintenance 3-162 8. Route the paper edge under the green and black guides. 9. Evenly feed the leading edge of the paper into the printer until the auto feed picks up the paper. The paper is then automatically fed and trimmed.
Page 174: Vidtronix Bag Tag Printer
3-163 Maintenance Vidtronix Bag Tag Printer 1. Open the Pedestal. See Opening the Pedestal on page 16. 2. Slide the Printer Shelf forward. 3. Remove the paper from the printer mechanism by pulling the paper out or by rotating the paper roll until the paper is out. 4.
Page 175 Maintenance 3-164 5. Insert the paper roll spindle into the core of the paper roll, with the paper leading edge below the roll. 6. Place the paper roll spindle onto the printer cradle.
Page 176 3-165 Maintenance 7. Route the paper edge to the back of the device. Evenly feed the leading edge of the paper into the paper entry at the rear of the printer. Note: It is important that the leading edge of the paper is a clean cut and free from rips, tears, or adhesive.
Page 177: Custom Bag Tag Printer
Maintenance 3-166 Custom Bag Tag Printer 1. Open the Pedestal. See Opening the Pedestal on page 16. 2. Remove the paper from the Printer Mechanism by pulling the paper out or by rotating the paper roll until the paper is out. 3.
Page 178 3-167 Maintenance 5. Place the paper roll spindle onto the printer cradle located below the device. Be sure that the paper is correctly positioned into the paper guides. 6. Route the paper edge to the back of the device. Evenly feed the leading edge of the paper into the paper entry at the rear of the printer.
Page 179 Maintenance 3-168 Note: Make sure that the blank side of the paper is facing upward. 7. Wait until the paper is automatically loaded.
Page 180: Clearing Printer Jams
3-169 Maintenance Clearing Printer Jams Clear the printers from paper bits or papers that are stuck in between the paper rolls. After clearing the printer jams, the paper is then automatically loaded and the printer is now ready for printing. Note: Do not use sharp objects when removing jammed paper to avoid damaging printer parts.
Page 181: Boarding Pass Printer (K8)
Maintenance 3-170 Boarding Pass Printer (K8) 1. Open the Countertop. See Opening the Countertop on page 10. 2. Open the Top Frame Assembly by pressing the green bar. 3. To clearly see the jammed paper bits, rotate the Paper Roll until the entire paper that is attached to the roll is out of the printer.
Page 182 3-171 Maintenance 6. Route the paper edge under the green and black guides. 7. Evenly feed the leading edge of the paper into the printer until the auto feed picks up the paper. The paper is then automatically fed and trimmed.
Page 183: Vidtronix Bag Tag Printer
Maintenance 3-172 Vidtronix Bag Tag Printer 1. Open the Pedestal. See Opening the Pedestal on page 16. 2. Slide the Printer Shelf forward. 3. Loosen the thumbscrew on each side and pivot the Cover Bracket to open.
Page 184 3-173 Maintenance 4. Open the printer by pushing the top cover button. 5. To clearly see the jammed paper bits, rotate the paper roll until the entire paper that is attached to the roll is out of the printer. 6. Remove any jammed paper. 7.
Page 185 Maintenance 3-174 10. Route the paper edge to the back of the device. Evenly feed the leading edge of the paper into the paper entry at the rear of the printer. Note: Make sure that the side of the paper with text is facing upward. 11.
Page 186: Custom Bag Tag Printer
3-175 Maintenance Custom Bag Tag Printer 1. Open the Pedestal. See Opening the Pedestal on page 16. 2. Open the printer cover by pushing back the green Release Lever in the direction shown in the figure below. 3. Open the presenter cover by pulling the green Release Lever in the direction shown in the figure below.
Page 187 Maintenance 3-176 6. Route the paper edge to the back of the device. Evenly feed the leading edge of the paper into the paper entry at the rear of the printer. Note: It is important that the leading edge of the paper is a clean cut and free from rips, tears, or adhesive.
Page 188: Cleaning
But, some devices and common touch points may allow for stronger cleaning agents. • NCR recognizes that there are non-NCR third-party hardware devices, and we recommend following the instructions as provided by those vendors. For cleaning of the interior of kiosk devices, consult trained service personnel.
Page 189: Msr
Maintenance 3-178 MSR Treatment Card The MSR Treatment Card is used to assist in protecting magnetic stripe readers from electrostatic discharge (ESD), which can cause failures when swiping cards that have metallic hologram stripes. 1. Swipe the card through the MSR in a smooth motion. Only swipe it down ONCE and up ONCE.
Page 190: Cleaning/Treatment Frequency
Note: Contact your local or area NCR Consumables representative for more information on pricing and ordering of MSR Treatment and MSR Clean Cards by calling...
Page 191: Passport Reader
Maintenance 3-180 Passport Reader Reader Window Smudges and dirt on the Passport Reader window can interfere with reader performance. 1. Use an ammonia-based glass cleaner. 2. Spray the cleaner onto a lint free, non-abrasive cloth. 3. Gently wipe the window until it is clean. Front Cover The Front Cover can be cleaned using a mild cleaning agent that does not contain strong oxidizing chemicals, which can discolor or damage the cover.
Page 192: Printer
3-181 Maintenance Printer Warning: Before cleaning, disconnect the printers from the power supply. Boarding Pass Printer (K8) Cleaning the Thermal Print Head Do not spray or try to clean the thermal print head or the inside of the printer with any kind of cleaner as this may damage the thermal print head and electronics.
Page 193 Maintenance 3-182 Printer Cover Bracket using Thumb Screws Loosen the thumb screws on each side of the Printer Cover Bracket, and then open the bracket in the direction shown in the figure below. 4. Open the printer by pushing the top cover button. 5.
Page 194: Custom Bag Tag Printer
3-183 Maintenance • To blow out debris from the paper path, use compressed air. Custom Bag Tag Printer 1. Open the Pedestal. See Opening the Pedestal on page 16. 2. Open the printer cover by pushing back the green Release Lever in the direction shown in the figure below.
Page 195 Maintenance 3-184 3. Open the presenter cover by pulling the green Release Lever in the direction shown in the figure below. Then, lift the presenter cover. 4. Clean the printer parts. Caution: Do not let water or other liquids get inside the printer. •...
Page 196: Cleaning The Touchscreen
3-185 Maintenance • To clean the case, use compressed air or a soft cloth. Cleaning the Touchscreen Warning: Do not use sharp objects to clean around the edges of the touchscreen. Do not use thinner, benzene, abrasive cleaners (powders), abrasive cleaning materials (scrub brush, scouring pad), or compressed air.
Page 197: Cabinet And Exterior Surfaces
Maintenance 3-186 Cabinet and Exterior Surfaces Warning: Do not use alcohol (methyl, ethyl, or isopropyl) or any strong dissolvent. Do not use thinner or benzene, abrasive cleaners (powders), abrasive cleaning materials (scrub brush, scouring pad), or compressed air. Do not use any other type of cleaners such as vinegar, solvents, degreasers, or ammonia-based cleaners.

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