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Summary of Contents for NCR SelfServ XK32
- Page 1 Operator Guide NCR SelfServ™ XK32 (2247) Kiosk Release 1.0 BCC5-0000-5376 Issue B...
- Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.
- Page 3 Audience This book is written for hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Requirements The NCR SelfServ™ XK32 (2247) Kiosk conforms to all applicable legal requirements. To view the compliance statements see the NCR Selfserv Kiosks Safety and Regulatory...
- Page 4 Grounding Instructions In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with an electric cord having an equipment-grounding conductor and a grounding plug.
- Page 5 NCR can contact you if additional details are needed. Hardware that fails after installation or staging DOES NOT qualify as a Customer Satisfaction Out of Box failure and must be managed via the NCR warranty terms and conditions. If you need NCR Warranty support for post installation issues,...
- Page 6 • Description of the problem, including any system error codes, error condition, or guidance to the area of failure. The NCR Agent will provide you with a work order number, which serves as your Return Material Authorization (RMA). Please provide the RMA on the outside of the shipping box.
- Page 7 If you experience an out of box failure (OBF) during installation or staging related to a missing, wrong, or defective unit or item, contact NCR through any of the following options, which may differ based on the customer sales channel: •...
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Page 8: Table Of Contents
Table of Contents Chapter 1: Product Overview Introduction Product IDs Product Labels Configurations Features Specifications Accessing Components Opening the Kiosk Closing the Kiosk Turning the Kiosk ON and OFF Turning ON the Kiosk Turning OFF the Kiosk Chapter 2: Maintenance Overview Component Publication References Loading Printer Paper Roll Removing Printer Paper Jams... - Page 9 Revision Record Issue Date Remarks Aug 2019 First Issue Mar 2020 • Added perchlorate material notification • Updated the Out of Box Failure (OBF) sections for Retail and for Hospitality • Updated cleaning procedures...
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Page 10: Chapter 1: Product Overview
Chapter 1: Introduction The NCR SelfServ™ XK32 (2247) Kiosk is a self-service order and pay kiosk. It can provide up to two terminals (Dual-Sided Kiosk) in a single installation footprint. Each terminal uses a 32-inch PCAP Touchscreen and Display that provides multi-touch and gesture support for easy customer interaction. -
Page 11: Product Ids
Product Overview Product IDs The NCR SelfServ™ XK32 (2247) Kiosk is available in the following models, which can be configured with various features. Name Description 2247-1000-8801 XK32 Retail Kiosk; Single-sided 32-inch 2247-1500-8801 XK32 Retail Kiosk; Dual-sided 32-inch 2247-5100-1001 XK32 Hospitality Kiosk; Single-sided; i3; 8 GB; 120 GB SSD; Printer;... -
Page 12: Product Labels
Product Overview Product Labels... -
Page 13: Configurations
Product Overview Configurations... -
Page 14: Features
Product Overview Features Feature Description Signage Attracts and draws customer attention to the kiosk using signage labels. 32-Inch PCAP Touchscreen Used to view and enter data or select pre-determined functions. It uses and Display projected capacitive technology that permits accurate touch detection. Indicator Light Indicates whether the kiosk is in need of attention. - Page 15 • Verifone MX915, VX820, and VX805 • Ingenico iSC250, iPP 320, and iPP350 Note: These PIN Pads are purchased separately and are not sold by NCR. Receipt Printer Prints transaction recipts. Dual Kiosk Provides two terminals mounted back-to-back with each other. This feature is only available with Floor Mounting or Floor to Ceiling Mounting configurations.
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Page 16: Specifications
Product Overview Specifications System Specification Processor • Intel® Celeron G1820TE • Intel® Core™ i3-4350TE • Intel® Core™ i5-4590T Motherboard • Intel Q87 Express Chipset • Intel Active Management Technology 9.0 (AMT) Memory • 4 GB up to 16 GB DDR3 1600 MHz Storage •... - Page 17 483 mm x 573 mm x 3800 mm (19.02 in. x 22.56 in. x 149.69 in.) Height) • Wall Mounted: 490 mm x 381 mm x 1084 mm (19.29 in. x 15.00 in. x 42.68 in.) Note: For more information on kiosk dimensions, refer to the NCR SelfServ™ XK32 (2247) Site Preparation (BCC5-0000-5377).
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Page 18: Accessing Components
Product Overview Accessing Components To service the kiosk, perform kiosk maintenance, or power up the system, open the kiosk to access the components. Before opening the kiosk, always shut down the system application and power down the kiosk, see Turning OFF the Kiosk on page 12. -
Page 19: Opening The Kiosk
1-10 Product Overview Opening the Kiosk 1. Insert the kiosk key into the lock on the left-hand side of the kiosk frame and turn the key counterclockwise to unlock the kiosk. 2. Open the kiosk. -
Page 20: Closing The Kiosk
Product Overview 1-11 Closing the Kiosk 1. Ensure that there are no cables that will be pinched and then close the door. 2. Remove the the kiosk Key from the key lock. -
Page 21: Turning The Kiosk On And Off
1-12 Product Overview Turning the Kiosk ON and OFF Caution: The Motherboard ON/OFF Switch is a logic switch only. The AC line voltage primaries are live at all times when the External AC Power Cable is connected to a power source. Therefore, disconnect the External AC cable to totally remove power from the terminal. -
Page 22: Chapter 2: Maintenance
Maintenance Chapter 2: Overview Maintenance of the kiosk is done to ensure that the NCR SelfServ™ XK32 (2247) Kiosk performs according to specifications. Refer to the following sections for the required kiosk maintenance tasks: • Loading Printer Paper Roll on the next page •... -
Page 23: Loading Printer Paper Roll
Because the printer cannot print any transactions, the data may be lost. Note: For more information on the printer LED light meanings and troubleshooting printer problems, refer to the NCR 7199 Thermal Receipt Station Printer User Guide (BCC5- 0000-5172). - Page 24 Maintenance 2-15 To load or change the printer paper roll, perform the following steps: 1. Open the Printer Service Door. a. Insert the Printer Service Door key into the lock on the left-hand side of the kiosk door and turn the key counterclockwise. b.
- Page 25 2-16 Maintenance 2. Using the handle, pull the receipt cover forward to open the printer. 3. Remove the used paper roll out of the printer. 4. Place the new paper roll in the paper bin with a little paper extending upward. Note: Ensure that the paper unrolls from the top of the roll, otherwise the printer cannot print on the paper because the thermal coating is on the wrong side.
- Page 26 Maintenance 2-17 5. Close the receipt cover. 6. Remove excess paper by tearing it against the Cutter Blade.
- Page 27 2-18 Maintenance 7. To ensure print quality and the proper alignment of the paper, press the paper feed button to advance paper. Advance about 30 cm (12 in.) of paper. 8. Tear off the excess paper against the Cutter Blade.
- Page 28 Maintenance 2-19 9. Close the Printer Service Door. a. Slowly rotate the door upward to close the service door. b. Rotate the printer service key clockwise to lock the door and then emove the key.
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Page 29: Removing Printer Paper Jams
Paper Jams rarely occur in the printer, but if the paper gets jammed, perform the steps below. Note: If the Printer Cutter Blade is stuck in a fully extended position and for other printer problems, refer to the NCR 7199 Thermal Receipt Printer publications listed in Component Publication References on page 13. - Page 30 Maintenance 2-21 b. Using the Receipt Paper Chute, pull the service door forward to access the printer. 2. Using the handle, pull the receipt cover forward to open the printer. 3. Tear off the jammed paper using the Printer Cutter Blade and remove bits of paper that may have been stuck in the printer.
- Page 31 2-22 Maintenance 4. Extend a small length of paper upward and the close the receipt cover. 5. Remove excess paper by tearing it against the Cutter Blade.
- Page 32 Maintenance 2-23 6. Press the paper feed button to advance paper and to ensure print quality and the proper alignment of the paper. Advance about 30 cm (12 in.) of paper. 7. Tear off the excess paper against the Cutter Blade.
- Page 33 2-24 Maintenance 8. Close the Printer Service Door. a. Slowly rotate the door upward to close the service door. b. Rotate the printer service key clockwise to lock the door and remove the key.
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Page 34: Cleaning The Kiosk
• NCR recognizes that there are non-NCR third-party hardware devices, and we recommend following the instructions as provided by those vendors. For cleaning of the interior of kiosk devices, consult trained service personnel. • For Receipt Printer cleaning information, refer to NCR 7199 Thermal Receipt Station Printer User Guide (BCC5-0000-5172). Warning: Do not soak the kiosk and its devices with cleaning liquid. -
Page 35: Cleaning The Cabinet And Exterior Surfaces
2-26 Maintenance Cleaning the Cabinet and Exterior Surfaces Warning: Do not use alcohol (methyl, ethyl, or isopropyl) or any strong dissolvent. Do not use thinner or benzene, abrasive cleaners (powders), abrasive cleaning materials (scrub brush, scouring pad), or compressed air. Do not use any other type of cleaners such as vinegar, solvents, degreasers, or ammonia-based cleaners.
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