NCR SelfServ 75 Instruction Manual
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NCR SelfServ 75 Instruction Manual

NCR SelfServ 75 Instruction Manual

Site preparation
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Site Preparation
NCR SelfServ™ 75 (7705) Kiosk
Release 1.2
B005-0000-2391
Issue D

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Summary of Contents for NCR SelfServ 75

  • Page 1 Site Preparation NCR SelfServ™ 75 (7705) Kiosk Release 1.2 B005-0000-2391 Issue D...
  • Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.
  • Page 3 Audience This book is written for hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Requirements The NCR SelfServ™ 75 (7705) conforms to all applicable legal requirements. To view the compliance statements see the NCR SelfServ™...
  • Page 4 Grounding Instructions In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with an electric cord having an equipment-grounding conductor and a grounding plug.
  • Page 5 If you do not have access to a computer, you may leave a voice message at: 1-800-528- 8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide a phone number and/or an email address so NCR can contact you if additional details are needed.
  • Page 6 • Description of the problem, including any system error codes, error condition, or guidance to the area of failure. The NCR Agent will provide you with a work order number, which serves as your Return Material Authorization (RMA). Please provide the RMA on the outside of the shipping box.

  • Page 7: Table Of Contents

    Table of Contents Site Preparation Product Identification Customer Responsibilities Third Party Peripheral Certification Heat Dissipation Site Requirements Positioning the Kiosk Floor Doorways and Corridors Lighting Ambient Lighting Task Lighting Barometric Pressure Temperature and Humidity Normal Operating Range Storage Range (Up To Three Months) Transit Range (Up To One Week) Extreme Power On Range (Up To One Hour) Power Requirements...
  • Page 8 Ethernet Standard Cable Kiosk Dimensions Kiosk Only Packaging Kiosk with Sidecar Packaging Kiosk with Sankyo Dip MSR Kiosk with PIN Pad (IPP350, VX805, VX820) Kiosk with UX100 PIN Pad, UX300 MSR, and UX400 NFC Reader Kiosk with Sidecar Weight and Floor Loading Bolt Holes Kiosk Bolt Hole Locations Security Bolts...
  • Page 9 Revision Record Issue Date Remarks Mar 2015 First Issue May 2016 Updated for R1.1 Oct 2017 Updated with Sidecar information. Nov 2018 Added UX400 NFC Reader...
  • Page 10 viii...
  • Page 11 Site Preparation The NCR SelfServ 75 is an interior Kiosk that provides self-service functions in retail and telecom environments. It supports cash, debit, credit, and check bill payment, SIM card dispensing, and customer service functions. This document provides the information necessary to prepare a site to NCR specifications before installing an NCR SelfServ 75 (7705) Kiosk.

  • Page 12: Product Identification

    Site Preparation Product Identification The illustration shows the typical layout of the product identification label which is fixed inside the Kiosk. The product is identified by a class and a 12-digit model number. The serial number is unique to each Kiosk. The tracer number is used to identify where the Kiosk was built. Please quote all of the serial and tracer numbers, including the prefix, when making reference to the Kiosk.

  • Page 13: Customer Responsibilities

    NCR specifications and requirements and with all national, state or local telephone and telegraph regulations and laws. • In general, keep the NCR equipment area free from dust, smoke, lint, and other particles. Restrict smoking, eating, and drinking around the equipment. Avoid locating the equipment near other machines that generate ink, carbon, and paper dust particles.

  • Page 14: Third Party Peripheral Certification

    Site Preparation Third Party Peripheral Certification Third party peripherals must be certified with the NCR SelfServ 75 (7705) or a potential ESD issue can occur. Third party peripherals include any electrically powered devices connected to the kiosk that are not an NCR branded product or a certified solution advocated by NCR.

  • Page 15: Site Requirements

    Site Preparation Site Requirements Positioning the Kiosk The NCR SelfServ 75 Kiosk is only suitable for installation in an interior environment. The Kiosk must be positioned away from heat sources or any air conditioning equipment. Bright lights and windows behind the user may degrade camera performance. Position the Kiosk away from direct sunlight.

  • Page 16: Lighting

    Site Preparation Lighting Ambient Lighting If the Kiosk is fitted with a camera, it is strongly recommended that there is a minimum of 50 lux lighting at floor level within the area illustrated below. Task Lighting A minimum of 200 lux is required for task lighting. Barometric Pressure •...

  • Page 17: Temperature And Humidity

    Site Preparation Temperature and Humidity Continuous operating at or near the range limits, or in a location where the temperature and humidity change beyond the specification, should be avoided. Normal Operating Range • Temperature (dry bulb): 10oC to 40oC (50oF to 104oF) •...

  • Page 18: Power Requirements

    • 17A at 100V • 34A at 200V NCR does not recommend running a Kiosk with deposit devices without an Uninterruptible Power Supply (UPS). Without a UPS, there is the potential for customer’s cash to be retained in the device if there is a power failure.

  • Page 19: Ac Power Line Transient Protection

    Improvement of any deficiencies in power quality is a customer responsibility. Malfunction and/or component failure as a result of power quality problems are/is not covered by NCR Corporation Maintenance Agreement. NCR accepts no liability for any such occurrence nor for its consequences.

  • Page 20: Data Line Transient Protection

    • Protect the data port from damage in the presence of a data line transient event as defined in IEC Standard 1000-4-5 (formerly IEC 801-5). Transient Protection Products NCR provides a full range of both AC power and data line transient surge suppressors to protect your Kiosk. For more information, please contact NCR Site Preparation Services.

  • Page 21: Cable Requirements

    AC Power Cable The NCR SelfServ 75 (7705) Kiosk is supplied as either a 120V or 220–240V unit. The customer must provide suitable AC power to the Kiosk and any associated equipment and devices.

  • Page 22: Ethernet Standard Cable

    1-12 Site Preparation Ethernet Standard Cable The Ethernet standard cable (not supplied) must be fully shielded, category 5 compliant and must not exceed 97 m (318.20 ft) in length.

  • Page 23: Kiosk Dimensions

    Site Preparation 1-13 Kiosk Dimensions Kiosk Only Packaging...

  • Page 24: Kiosk With Sidecar Packaging

    1-14 Site Preparation Kiosk with Sidecar Packaging...

  • Page 25: Kiosk With Sankyo Dip Msr

    Site Preparation 1-15 Kiosk with Sankyo Dip MSR...

  • Page 26: Kiosk With Pin Pad (Ipp350, Vx805, Vx820)

    1-16 Site Preparation Kiosk with PIN Pad (IPP350, VX805, VX820)

  • Page 27: Kiosk With Ux100 Pin Pad, Ux300 Msr, And Ux400 Nfc Reader

    Site Preparation 1-17 Kiosk with UX100 PIN Pad, UX300 MSR, and UX400 NFC Reader...

  • Page 28: Kiosk With Sidecar

    1-18 Site Preparation Kiosk with Sidecar...

  • Page 29: Weight And Floor Loading

    Site Preparation 1-19 Weight and Floor Loading Kiosk Only Kiosk with Sidecar With Pallet With Pallet Without Pallet Without Pallet Maximum weight 165 kg 145 kg 268 kg 260 kg (363.8 lb. (319.7 lb.) (591 lb.) (573.2 lb.) Floor Loading 772 kg/m 678 kg/m 195 kg/m...

  • Page 30: Bolt Holes

    1-20 Site Preparation Bolt Holes The Kiosk Only (Bill Payment) configuration requires to be bolted to the floor in order to securely stand on its location. The Kiosk with Sidecar ( Bill Payment and Card Dispense) configuration is free-standing and does not require to be bolted to the floor. Refer to the following sections for information on the bolt hole locations and recommended security bolts to be used for the Kiosk: •...

  • Page 31: Kiosk Bolt Hole Locations

    Site Preparation 1-21 Kiosk Bolt Hole Locations The Kiosk should be bolted to the floor or plinth, through all the holes, using four bolts with anchor washers.

  • Page 32: Security Bolts

    1-22 Site Preparation Security Bolts Bolts and anchors must be supplied by the owning organization. To meet security standards the Kiosk must be bolted to the floor, through all of the bolt holes, using bolts with anchor washers as specified below. Bolts and anchor washers are to be supplied by the owning organization.

  • Page 33: Cable Entry

    Site Preparation 1-23 Cable Entry Kiosk...

  • Page 34: Kiosk With Sidecar

    1-24 Site Preparation Kiosk with Sidecar...

  • Page 35: Fascia Items

    Site Preparation 1-25 Fascia Items...

  • Page 36: Heights And Depths

    1-26 Site Preparation Heights and Depths Height from Depth Height Base of from Front Fascia Item from Base Sidecar Base of Cosmetic of Kiosk Plate Door Touchscreen/Display 1402 mm 1408 mm 308 mm 483 mm (19.0 in.) (55.20 in.) (55.43 in.) (12.13 in.) Center of 1189 mm...
  • Page 37 Site Preparation 1-27 Height from Depth Height Base of from Front Fascia Item from Base Sidecar Base of Cosmetic of Kiosk Plate Door 788 mm 794 mm 0 mm Barcode Target Label (31.02 in.) (31.26 in.) (0 in.) Center of 828 mm 153 mm Fingerprint Reader...

  • Page 38: Distance For Voice Guidance

    1-28 Site Preparation Distance for Voice Guidance Distance fro Distance fro No. 5 Key No. 5 Key Fascia Item IPP350, UX100 VX805/820 PIN Pad PIN Pad 349 mm 381 mm Handset (13.74 in.) (14.20 in.) 159 mm Dip MSR 165 mm (installed on F055/K055 fascia panel) (6.26 in.) (6.50 in.) 168 mm...
  • Page 39 Site Preparation 1-29 Distance fro Distance fro No. 5 Key No. 5 Key Fascia Item IPP350, UX100 VX805/820 PIN Pad PIN Pad 475 mm 476 mm ID Reader (18.70 in.) (18.74 in.) 463 mm 471 mm Fingerprint Reader (18.23 in.) (18.54) 598 mm 613 mm Passport Reader (23.54 in.)

  • Page 40: Service Areas

    1-30 Site Preparation Service Areas Optimum Service Area The optimum servicing area provides the best access to the Kiosk for all servicing and operation tasks. Wherever possible the Kiosk should be installed within the optimum servicing area. If the optimum area is not available then refer to Servicing Areas - Minimum.

  • Page 41: Kiosk Only

    Site Preparation 1-31 Kiosk Only...

  • Page 42: Kiosk With Sidecar

    1-32 Site Preparation Kiosk with Sidecar...

  • Page 43: Minimum Service Area

    Site Preparation 1-33 Minimum Service Area This is the minimum area required for operating and servicing the Kiosk. Wherever possible the Kiosk should be installed within the optimum servicing area. Installing the Kiosk in the minimum servicing area may increase the servicing and/or upgrading time.

  • Page 44: Kiosk Only

    1-34 Site Preparation Kiosk Only...

  • Page 45: Kiosk With Sidecar

    Site Preparation 1-35 Kiosk with Sidecar...

  • Page 46: Fascia Opening Clearance

    1-36 Site Preparation Fascia Opening Clearance...

  • Page 47: Corridor Clearances

    Site Preparation 1-37 Corridor Clearances The dimensions shown assume the Kiosk is being moved using equipment that does not extend beyond the Kiosk or packaging. A surrounding clearance of 6 mm (0.24 in.) has been allowed in the dimensions. Kiosk Only Packaged Packaged Unpackaged...
  • Page 48 1-38 Site Preparation Kiosk with Sidecar Packaged Packaged Unpackaged (pallet, carton, (pallet without Kiosk with and lid) carton) Sidecar Doorway or straight 1130 mm 1130 mm 637 mm (44.49 in.) (44.49 in.) (25.08 in.)) corridor Corridor with corner 1238 mm 1234 mm 818 mm (48.74 in.)

This manual is also suitable for:

7705

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