NCR SelfServ XK32 Site Preparation
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Summary of Contents for NCR SelfServ XK32
- Page 1 Site Preparation NCR SelfServ™ XK32 (2247) Kiosk Release 1.0 BCC5-0000-5377 Issue B...
- Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.
- Page 3 Audience This book is written for hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Requirements The NCR SelfServ™ XK32 (2247) Kiosk conforms to all applicable legal requirements. To view the compliance statements see the NCR Selfserv Kiosks Safety and Regulatory...
- Page 4 Grounding Instructions In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with an electric cord having an equipment-grounding conductor and a grounding plug.
- Page 5 NCR can contact you if additional details are needed. Hardware that fails after installation or staging DOES NOT qualify as a Customer Satisfaction Out of Box failure and must be managed via the NCR warranty terms and conditions. If you need NCR Warranty support for post installation issues,...
- Page 6 • Description of the problem, including any system error codes, error condition, or guidance to the area of failure. The NCR Agent will provide you with a work order number, which serves as your Return Material Authorization (RMA). Please provide the RMA on the outside of the shipping box.
- Page 7 If you experience an out of box failure (OBF) during installation or staging related to a missing, wrong, or defective unit or item, contact NCR through any of the following options, which may differ based on the customer sales channel: •...
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Page 8: Table Of Contents
Table of Contents NCR SelfServ™ XK32 Kiosk Site Preparation Overview Product Identification Product IDs Product Labels Configurations Customer Responsibilities Third Party Peripheral Certification LAN Communications Environmental Requirements Barometric Pressure Temperature Humidity Electrical Requirements Power Requirements AC Wiring Requirements Transient Protection... - Page 9 Interface Devices Floor Only Mounting Details Kiosk Dimensions Single-Sided Kiosk Dual-Sided Kiosk Weight Bolt Holes Kiosk Bolt Hole Locations Security Bolts Cable Routing External Cable Routing Hidden Cable Routing Service Clearance Single Configuration Dual Configuration Floor to Ceiling Mounting Details Kiosk Dimensions Single-Sided Kiosk Dual-Sided Kiosk Weight...
- Page 10 viii Kiosk Dimensions Wall Mounted Kiosk Weight – Dry Wall Wall Details Wall Mount Frame Specification Wall Mount Hole Specification - Dry Wall Electrical Box Bolt Holes – Dry Wall Kiosk Bolt Hole Locations – Dry Wall Security Bolts – Dry Wall Cable Routing Service Clearance Wall Mounted...
- Page 11 Revision Record Issue Date Remarks Aug 2019 First Issue Mar 2020 • Updated wall mount dimensions • Added Accessibility information • Added perchlorate material notification • Updated the Out of Box Failure (OBF) sections for Retail and for Hospitality...
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Page 12: Overview
NCR SelfServ™ XK32 Kiosk Site Preparation Overview This document provides the information necessary to prepare a site to NCR specifications before installing an NCR SelfServ™ XK32 (2247) Kiosk. The site must be properly prepared before the kiosk is installed because site preparation deficiencies may... -
Page 13: Product Identification
NCR SelfServ™ XK32 Kiosk Site Preparation Product Identification Product IDs The NCR SelfServ™ XK32 (2247) Kiosk is available in the following models, which can be configured with various features. Name Description 2247-1000-8801 XK32 Retail Kiosk; Single-sided 32-inch 2247-1500-8801 XK32 Retail Kiosk; Dual-sided 32-inch 2247-5100-1001 XK32 Hospitality Kiosk;... -
Page 14: Product Labels
NCR SelfServ™ XK32 Kiosk Site Preparation Product Labels The illustration shows the typical layout of an NCR SelfServ™ XK32 (2247) Kiosk product identification label that is fixed inside the kiosk. The product is identified by a 12-digit model number. The serial number is unique to each kiosk. -
Page 15: Configurations
NCR SelfServ™ XK32 Kiosk Site Preparation Configurations... -
Page 16: Customer Responsibilities
• Provide and install floor coverings and environmental systems that limit or control static electricity build-up and discharge. In general, keep the NCR equipment area free from dust, smoke, lint, and other particles. Restrict smoking, eating, and drinking around the equipment. Avoid locating... -
Page 17: Third Party Peripheral Certification
ESD issue can occur. Third party peripherals include any electrically powered devices connected to the kiosk that are not an NCR branded product or a certified solution advocated by NCR. Examples of third party products include PIN pad devices, printers, external CD-ROM drives, and so forth. -
Page 18: Environmental Requirements
• Operating range of pressure: 105 to 69 kPa (15.2 to 20.0 lb./in.) Temperature The NCR SelfServ™ XK32 (2247) Kiosk operates over the following temperature ranges. Avoid continuous operation at or near the indicated temperature extremes, or in locations where the temperature changes beyond the restrictions. -
Page 19: Electrical Requirements
1.2 A AC Wiring Requirements The customer must provide suitable AC power for the NCR SelfServ™ XK32 (2247) Kiosk and any associated equipment and devices. NCR recommends a dedicated unswitched power line dedicated to the NCR equipment installation. Refer to the... -
Page 20: Transient Protection
Improvement of any deficiencies in power quality is a customer responsibility. Malfunction and/or component failure as a result of power quality problems are/is not covered by the NCR Maintenance Agreement. NCR accepts no liability for any such occurrence or for its consequences. -
Page 21: Data Line Transient Protection
• Be installed in accordance with all applicable local, state, and national electrical codes and regulation. Note: NCR provides a full line of both AC power and data line transient surge suppressors to protect your NCR TouchPort unit and reduce downtime and extend the life of the NCR TouchPort travel solution. -
Page 22: Accessibility Of Devices
NCR SelfServ™ XK32 Kiosk Site Preparation Accessibility of Devices The dimensions in this section show the accessibility of devices for all users especially for persons with disabilities. Depending on the type of the NCR SelfServ™ XK32 (2247) Kiosk unit installed, refer to the following: Unit Configuration... -
Page 23: Heights And Depths (Wall Mount Configuration)
NCR SelfServ™ XK32 Kiosk Site Preparation Heights and Depths (Wall Mount Configuration) Interface Device Reference Point Height from Ground Depth from front of Door Touchscreen/Display Top of active display area 1761 mm (69.33 in.) 142 mm (5.59 in.) Receipt Printer Center of paper exit slot 939 mm (36.97 in.) 95 mm (3.74 in.) -
Page 24: Height From Ground (Wall Mount Configuration)
NCR SelfServ™ XK32 Kiosk Site Preparation Height from Ground (Wall Mount Configuration) -
Page 25: Depth From Front Of Door (Wall Mount Configuration)
NCR SelfServ™ XK32 Kiosk Site Preparation Depth from Front of Door (Wall Mount Configuration) -
Page 26: Heights And Depths (Floor Only And Floor-To-Ceiling Configurations)
NCR SelfServ™ XK32 Kiosk Site Preparation Heights and Depths (Floor Only and Floor-to-Ceiling Configurations) Interface Device Reference Point Height from Ground Depth from front of Door Touchscreen/Display Top of active display area 1761 mm (69.33 in.) 142 mm (5.59 in.) Receipt Printer Center of paper exit slot 939 mm (36.97 in.) 95 mm (3.74 in.) -
Page 27: Height From Ground (Floor Only And Floor-To-Ceiling Configurations)
NCR SelfServ™ XK32 Kiosk Site Preparation Height from Ground (Floor Only and Floor-to-Ceiling Configurations) -
Page 28: Depth From Front Of Door (Floor Only And Floor-To-Ceiling Configurations)
NCR SelfServ™ XK32 Kiosk Site Preparation Depth from Front of Door (Floor Only and Floor-to-Ceiling Configurations) -
Page 29: Distance For Voice Guidance
This section provides the distance from the center of the Audio Jack to the reference point of each interface device that is installed on the NCR SelfServ™ XK32 (2247) Kiosk unit. The direction from the Audio Jack to the interface devices is based on a 12-hour clock position relative to the center of the clock, which is the center of the Audio Jack. -
Page 30: Interface Devices
NCR SelfServ™ XK32 Kiosk Site Preparation Interface Devices... -
Page 31: Floor Only Mounting Details
NCR SelfServ™ XK32 Kiosk Site Preparation Floor Only Mounting Details Refer to the following sections for information on the floor only mounting details: • Kiosk Dimensions on the facing page • Weight on page 22 • Bolt Holes on page 23 • Cable Routing on page 25... -
Page 32: Kiosk Dimensions
NCR SelfServ™ XK32 Kiosk Site Preparation Kiosk Dimensions Refer to the following sections for the kiosk dimensions of the floor only mounting details: • Single-Sided Kiosk below • Dual-Sided Kiosk on the next page Single-Sided Kiosk... -
Page 33: Dual-Sided Kiosk
NCR SelfServ™ XK32 Kiosk Site Preparation Dual-Sided Kiosk Weight Kiosk Configuration kilogram (kg) pound (lb) Single Configuration Dual Configuration... -
Page 34: Bolt Holes
NCR SelfServ™ XK32 Kiosk Site Preparation Bolt Holes The floor only mounted kiosk configuration requires to be bolted to the floor in order to securely stand on its location. Refer to the following sections for information on the bolt hole locations and recommended security bolts to be used for the kiosk: •... -
Page 35: Security Bolts
NCR SelfServ™ XK32 Kiosk Site Preparation Security Bolts Bolts and anchors must be supplied by the owning organization. To meet security standards the kiosk must be bolted to the floor, through all of the bolt holes, using anchor bolts as specified below. Anchor bolts are to be supplied by the owning organization. -
Page 36: Cable Routing
NCR SelfServ™ XK32 Kiosk Site Preparation Cable Routing The AC Power Cord and LAN Cable can be routed out of the kiosk through the access hole on the Floor Mount or hidden under the Floor Mount Cover. Refer to the following sections for more information: •... -
Page 37: Hidden Cable Routing
NCR SelfServ™ XK32 Kiosk Site Preparation Hidden Cable Routing Cables can be hidden under the Floor Mount Cover using floor-mounted Electrical and Data Box positioned in front and at the rear of the Floor Mount. Maximum dimensions and position of the Power and Data Box are shown in the... -
Page 38: Service Clearance
NCR SelfServ™ XK32 Kiosk Site Preparation Service Clearance Provide sufficient clearance around the unit for servicing installation, and operation tasks. Limited clearance may increase the servicing and/or upgrading time of the kiosk. Refer to the following sections for the required service clearance for each configuration: •... -
Page 39: Dual Configuration
NCR SelfServ™ XK32 Kiosk Site Preparation Dual Configuration... -
Page 40: Floor To Ceiling Mounting Details
NCR SelfServ™ XK32 Kiosk Site Preparation Floor to Ceiling Mounting Details Floor to ceiling installation requires the kiosk to be bolted to the floor using four anchors and to the concrete slab ceiling using four anchors. It is the responsibility of the owning institution to provide the anchors to secure the kiosk. -
Page 41: Kiosk Dimensions
NCR SelfServ™ XK32 Kiosk Site Preparation Kiosk Dimensions Refer to the following sections for the floor to ceiling mounted kiosk dimensions:: • Single-Sided Kiosk below • Dual-Sided Kiosk on the facing page Single-Sided Kiosk... -
Page 42: Dual-Sided Kiosk
NCR SelfServ™ XK32 Kiosk Site Preparation Dual-Sided Kiosk Weight Kiosk Configuration kilogram (kg) pound (lb) Single Configuration Dual Configuration... -
Page 43: Installation Height
NCR SelfServ™ XK32 Kiosk Site Preparation Installation Height The floor to ceiling mounting has two types of installation height: • Maximum Height—floor to concrete ceiling height is 4000 m (157.48 in.) • Lowered Height—floor to concrete ceiling height is less than the maximum height The Ceiling Posts has a maximum length of 2000 mm (78.74 in.). -
Page 44: Bolt Holes
NCR SelfServ™ XK32 Kiosk Site Preparation Bolt Holes The floor to ceiling mounted kiosk configuration requires to be bolted to the floor to ceiling in order to securely stand on their location. Refer to the following sections for information on the bolt hole locations and recommended security bolts to be used for the kiosk: •... - Page 45 NCR SelfServ™ XK32 Kiosk Site Preparation Floor Mount Bolt Holes Note: The floor should be drilled using the dimensions in Detail A, and the depth should matched the anchor specifications or the distance from floor to top surface of the...
- Page 46 NCR SelfServ™ XK32 Kiosk Site Preparation Ceiling Mount Bolt Holes...
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Page 47: Security Bolts
NCR SelfServ™ XK32 Kiosk Site Preparation Security Bolts Bolts and anchors must be supplied by the owning organization. To meet security standards the kiosk must be bolted to the ceiling, through all of the bolt holes, using bolts with anchor washers as specified below. Bolts and anchor washers are to be supplied by the owning organization. -
Page 48: Cable Routing
NCR SelfServ™ XK32 Kiosk Site Preparation Cable Routing The AC Power Cord and LAN Cable can be routed out of the kiosk through the access hole on the Floor Mount or hidden under the Floor Mount Cover. Refer to the following sections for more information: •... -
Page 49: Hidden Cable Routing
NCR SelfServ™ XK32 Kiosk Site Preparation Hidden Cable Routing Cables can be hidden under the Floor Mount Cover using floor-mounted Electrical and Data Box positioned in front and at the rear of the Floor Mount. Maximum dimensions and position of the Power and Data Box are shown in the... -
Page 50: Service Clearance
NCR SelfServ™ XK32 Kiosk Site Preparation Service Clearance Provide sufficient clearance around the unit for servicing installation, and operation tasks. Limited clearance may increase the servicing and/or upgrading time of the kiosk. Refer to the following sections for the required service clearance for each configuration: •... -
Page 51: Dual Configuration
NCR SelfServ™ XK32 Kiosk Site Preparation Dual Configuration... -
Page 52: Dry Wall Mounting Details
NCR SelfServ™ XK32 Kiosk Site Preparation Dry Wall Mounting Details Dry Wall installation is based on the minimum specifications of the following building materials: • Dry Wall: 12.7 mm (0.5 in.) Gypsum Board • Wall Frame: • 72 mm (2.83 in.) Metal Track •... -
Page 53: Kiosk Dimensions
NCR SelfServ™ XK32 Kiosk Site Preparation Kiosk Dimensions Wall Mounted Kiosk Weight – Dry Wall Kiosk Configuration kilogram (kg) pound (lb) Wall Mount Kiosk... -
Page 54: Wall Details
NCR SelfServ™ XK32 Kiosk Site Preparation Wall Details Wall Mount Frame Specification Refer to the illustration below for the required dimensions of the wall frame. -
Page 55: Wall Mount Hole Specification - Dry Wall Electrical Box
NCR SelfServ™ XK32 Kiosk Site Preparation Wall Mount Hole Specification - Dry Wall Electrical Box Refer to the illustration below for the dimensions of the wall hole for the electrical box location. -
Page 56: Bolt Holes - Dry Wall
NCR SelfServ™ XK32 Kiosk Site Preparation Bolt Holes – Dry Wall The wall mounted kiosk configuration requires to be bolted to the wall in order to securely stand on its location. Refer to the following sections for information on the bolt hole locations and recommended security bolts to be used for the kiosk: •... -
Page 57: Kiosk Bolt Hole Locations - Dry Wall
NCR SelfServ™ XK32 Kiosk Site Preparation Kiosk Bolt Hole Locations – Dry Wall The kiosk should be bolted to the wall through all six holes shown below. If needed, additional holes can be added, refer to Wall Mount Bracket Holes Pattern... - Page 58 NCR SelfServ™ XK32 Kiosk Site Preparation Wall Mount Bracket Holes Pattern The Kiosk should be bolted to the wall through all the holes marked 'A'. The holes marked 'B' are additional holes to make the installation more secure and safe.
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Page 59: Security Bolts - Dry Wall
NCR SelfServ™ XK32 Kiosk Site Preparation Security Bolts – Dry Wall Bolts and anchors must be supplied by the owning organization. To meet security standards the kiosk must be bolted to the wall, through all of the bolt holes, using bolts and anchors as specified below. Bolts and anchors are to be supplied by the owning organization. -
Page 60: Cable Routing
NCR SelfServ™ XK32 Kiosk Site Preparation Cable Routing Wall mounted kiosks require an outlet or electronic box mounted at the rear side of the kiosk and accessed through a hole in the wall. For details on the hole in the wall, refer to... -
Page 61: Service Clearance
NCR SelfServ™ XK32 Kiosk Site Preparation Service Clearance Provide sufficient clearance in front and at both sides of the unit for servicing installation, and operation tasks. Limited clearance may increase the servicing and/or upgrading time of the kiosk. Refer to the following section for the required service clearance for the wall mounted... -
Page 62: Concrete Wall Mounting Details
NCR SelfServ™ XK32 Kiosk Site Preparation Concrete Wall Mounting Details Refer to the following sections for information on the wall mounting details: • Kiosk Dimensions on the next page • Weight – Concrete Wall on the next page • Wall Details on page 53... -
Page 63: Kiosk Dimensions
NCR SelfServ™ XK32 Kiosk Site Preparation Kiosk Dimensions Wall Mounted Kiosk Weight – Concrete Wall Kiosk Configuration kilogram (kg) pound (lb) Wall Mount Kiosk... -
Page 64: Wall Details
NCR SelfServ™ XK32 Kiosk Site Preparation Wall Details Wall Mount Hole Specification - Concrete Wall Electrical Box Refer to the illustration below for the dimensions of the wall hole for the electrical box location. -
Page 65: Bolt Holes - Concrete Wall
NCR SelfServ™ XK32 Kiosk Site Preparation Bolt Holes – Concrete Wall The wall mounted kiosk configuration requires to be bolted to the wall in order to securely stand on its location. Refer to the following sections for information on the bolt hole locations and recommended security bolts to be used for the kiosk: •... -
Page 66: Kiosk Bolt Hole Locations - Concrete Wall
NCR SelfServ™ XK32 Kiosk Site Preparation Kiosk Bolt Hole Locations - Concrete Wall The kiosk should be bolted to the wall through all six holes shown below. If needed, additional holes can be added, refer to Wall Mount Bracket Holes Pattern the next page Note: A drill hole of 10 mm ( 0.39 in.) in diameter is required to fit the anchor bolt. - Page 67 NCR SelfServ™ XK32 Kiosk Site Preparation Wall Mount Bracket Holes Pattern The Kiosk should be bolted to the wall through all the holes marked 'A'. The holes marked 'B' are additional holes to make the installation more secure and safe.
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Page 68: Security Bolts - Concrete Wall
NCR SelfServ™ XK32 Kiosk Site Preparation Security Bolts – Concrete Wall Bolts and anchors must be supplied by the owning organization. To meet security standards the kiosk must be bolted to the wall, through all of the bolt holes, using bolts with anchor washers as specified below. Bolts and anchor washers are to be supplied by the owning organization. -
Page 69: Cable Routing
NCR SelfServ™ XK32 Kiosk Site Preparation Cable Routing Wall mounted kiosks require an outlet or electronic box mounted at the rear side of the kiosk and accessed through a hole in the wall. For details on the hole in the wall, refer to... -
Page 70: Service Clearance
NCR SelfServ™ XK32 Kiosk Site Preparation Service Clearance Provide sufficient clearance in front and at both sides of the unit for servicing installation, and operation tasks. Limited clearance may increase the servicing and/or upgrading time of the kiosk. Refer to the following section for the required service clearance for the wall mounted...
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