Samsung AM DNQDKG Series User Manual
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Samsung AM DNQDKG Series User Manual

Samsung AM DNQDKG Series User Manual

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AM***DNQDKG
• Thank you for purchasing this Samsung air conditioner.
• Before operating this unit, please read this manual carefully and retain it for future reference.

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Summary of Contents for Samsung AM DNQDKG Series

  • Page 1 Air conditioner User manual AM***DNQDKG • Thank you for purchasing this Samsung air conditioner. • Before operating this unit, please read this manual carefully and retain it for future reference.

  • Page 2: Table Of Contents

    Contents Safety Information Safety Information At a Glance Indoor Unit Overview Main parts • Display Operation Features Operating temperature and humidity • Pairing an indoor unit with a remote control Cleaning and Maintenance Cleaning and Maintaining Cleaning the indoor unit exterior • Cleaning the outdoor unit heat exchanger Cleaning the air filter Periodical maintenance Internal protections via the unit control system...
  • Page 3 Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal. For information on Samsung’s environmental commitments and product regulatory obligations, e.g. REACH, visit our sustainability page available via www.samsung.com...

  • Page 4: Safety Information

    If you have any questions, call your nearest contact centre or find help and information online at www.samsung.com. WARNING Hazards or unsafe practices that may result in severe personal injury or death.

  • Page 5: Flammable Materials

    Symbol Meaning Flammable gas Flammable materials Refrigerant Refrigerant safety group Safety Group Read operating manual Refer to operating manual Read service manual FOR INSTALLATION WARNING Use the power line with the power specifications of the product or higher and use the power line for this appliance only. In addition, do not use an extension line.
  • Page 6 Safety Information The installation of this appliance must be performed by a qualified technician or service company. • Failing to do so may result in electric shock, fire, explosion, problems with the product, or injury. Install a switch and circuit breaker dedicated to the air conditioner.
  • Page 7 Never install the outdoor unit in a location such as on a high external wall where it could fall. • If the outdoor unit falls, it may result in injury, death or property damage. This appliance must be properly grounded. Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
  • Page 8 Safety Information FOR POWER SUPPLY WARNING When the circuit breaker is damaged, contact your nearest service centre. Do not pull or excessively bend the power line. Do not twist or tie the power line. Do not hook the power line over a metal object, place a heavy object on the power line, insert the power line between objects, or push the power line into the space behind the appliance.
  • Page 9 In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without touching the power line. Do not touch the appliance or power line. • Do not use a ventilating fan. • A spark may result in an explosion or fire. To reinstall the air conditioner, please contact your nearest service centre.
  • Page 10 Safety Information Do not insert your fingers or foreign substances into the outlet when the air conditioner is operating or the front panel is closing. • Take special care that children do not injure themselves by inserting their fingers into the product. Do not insert your fingers or foreign substances into the air inlet/ outlet of the air conditioner.
  • Page 11 CAUTION Do not place objects or devices under the indoor unit. • Water dripping from the indoor unit may result in fire or property damage. Check that the installation frame of the outdoor unit is not broken at least once a year. •...
  • Page 12 Safety Information Do not apply a strong impact to the remote controller and do not disassemble the remote controller. Do not touch the pipes connected with the product. • This may result in burns or injury. Do not use this air conditioner to preserve precision equipment, food, animals, plants or cosmetics, or for any other unusual purposes.

  • Page 13: For Cleaning

    FOR CLEANING WARNING Do not clean the appliance by spraying water directly onto it. Do not use benzene, thinner, alcohol or acetone to clean the appliance. • This may result in discoloration, deformation, damage, electric shock or fire. Before cleaning or performing maintenance, cut-off the power supply and wait until the fan stops.

  • Page 14: At A Glance

    Indoor Unit Overview The appearance of the actual product may differ slightly from the image below. Main parts Humidity sensor Room temperature sensor Air filter Air intake (under the panel) Air fl ow blade (up and down) Air fl ow blade Blade pin lever (left and right) (manual) Display...

  • Page 15: Operation Features

    Operation Features Operating temperature and humidity When using the air conditioner follow the operating temperature and humidity ranges. Mode Indoor temperature Outdoor temperature Indoor humidity Cool mode 18 ˚C to 32 ˚C 80% or less Depending on the outdoor Dry mode unit specification Heat mode 27 °C or less...

  • Page 16: Cleaning And Maintenance

    Cleaning and Maintaining Cleaning and Maintaining CAUTION • Before cleaning or performing maintenance, cut-off the power supply and wait until the fan stops. Cleaning the indoor unit exterior Wipe the surface of the unit with a slightly wet or dry cloth when needed. Wipe off dirt from oddshaped areas by using a soft brush.

  • Page 17: Cleaning The Air Filter

    Cleaning the air filter 1. Opening the panel Tightly grab top of the front panel and pull it down to open. Then slightly lift the panel up. Air filter 2. Removing the Air filter Grab the handle and lift it up. Then pull the Air filter towards you and slide it down. Air filter Air filter English...
  • Page 18 Cleaning and Maintaining 3. Cleaning the air filter Washable foam based air filter captures large particles from the air. The filter is cleaned with a vacuum or by hand washing. Open the panel and put the Air filter out. Clean the Air filter with a vacuum cleaner or soft brush. If dust is too heavy, rinse it with running water.

  • Page 19: Periodical Maintenance

    If the air conditioner will not be used for an extended period of time, dry the air conditioner to maintain in best conditions. 1 Dry the air conditioner thoroughly by operating in Fan mode for 3 to 4 hours and then turn off the power.

  • Page 20: Internal Protections Via The Unit Control System

    Cleaning and Maintaining Internal protections via the unit control system This internal protection operates if an internal fault occurs in the air conditioner. Type Description Against cold air The internal fan will be off against cold air when the heat pump is heating. De-ice cycle The internal fan will be off against cold air when the heat pump is heating.

  • Page 21: Appendix

    (with at least 2 GB RAM) and iOS 12.0 or later. The 2 Turning off "Switch to mobile data" at app is optimized for iPhone 6s or later and Samsung "Settings > Wi-Fi" on your Smartphone smartphones (Galaxy S and Note series).
  • Page 22 Select NOTE You can add a product you want to connect to • If you already have a Samsung account, log in by selecting it manually or by selecting "Scan to the account. If you have a smartphone that nearby".

  • Page 23: Open Source Announcement

    AES is recommended. New Wi-Fi authentication specifications and Wi-Fi non-standard authentication methods are not supported. • The product supports the IEEE802.11 b/g/n (2.4 GHz) communication protocol. (Samsung recommends IEEE802.11n.) • If your Internet service provider has permanently registered the MAC address (a unique...

  • Page 24: Troubleshooting

    Press the 'OK' button for 3 seconds to dismiss the alert. • The refrigerant inside the product has been recovered and held in the outdoor unit. Ventilate the room for which the alarm was activated. • Contact the Samsung Electronics service centre for assistance. 24 English...
  • Page 25 ‘E700’ , and the product E699, E700 usage is limited. • Contact the Samsung Electronics service centre for assistance. The air conditioner • Because of the protective mechanism, the appliance does not start operating does not operate immediately to keep the unit from overloading.
  • Page 26 Troubleshooting Problem Solution The air conditioner • A bubbling sound may be heard when the refrigerant is circulating through makes a bubbling the compressor. Let the air conditioner operate in the selected mode. sound. • Check if the air conditioner has been cooling for an extended period of time Water is dripping from with the air flow blades pointed downwards.
  • Page 27 99% and again. a message appears saying that adding the device has • If your phone is not a Samsung product, check that Adding device(s) failed. you have entered a wrong Wi-Fi password. Try adding devices again.

  • Page 28: Technical Specifications

    Technical specifications Technical specifications Unit Model Net weight (kg) dimension(W x D x H) (mm) AM***DNQDKG* **093** 19.0 1280*253*345 Information about Refrigerant Important information: regulation regarding the refrigerant used This product contains fluorinated greenhouse gases. Do not vent gases into the atmosphere. CAUTION •...

  • Page 29: Regulatory Notice

    2402 - 2480 MHz 20 dBm Hereby, Samsung declares that this radio equipment is in compliance with Directive 2014/53/EU and with the relevant statutory requirements in the UK. The full text of the EU declaration of conformity and the UK declaration of conformity is available at the following internet address: http://www.samsung.com, go to...

  • Page 30: Installation Part

    Installation Procedure Installation Procedure Installing the indoor unit If you fix the indoor unit to a window frame, follow 4 to 6. Determine the positions of the wooden uprights to be Before fixing the installation plate to the wall or window frame, attached to the window frame.

  • Page 31: Wrapping The Pipes With The Insulation • Installing The Drain Hose

    Wrapping the pipes with the insulation Installing the drain hose When installing the drain hose for the indoor unit, check if After checking for gas leaks in the system, insulate the pipe, condensation draining is adequate. When passing the drain hose and cables.

  • Page 32: Optional: Changing Direction Of The Drain Hose • Connecting The Power And Communication Cables

    Installation Procedure Connecting the power and Pass the drain hose under the refrigerant pipe, keeping the drain hose tight. communication cables Pass the drain hose through the hole in the wall. Check if Before wiring work, you must turn off all power source. it slants downwards as seen in the picture.
  • Page 33 Connect F3, F4(for communication) wires at the back side of the indoor unit when installing the wired remote control. Wired Remote Outdoor Unit Control 220-240V~or MCCB+ ELCB V1 V2 EEV kit Indoor Unit 1 Indoor Unit 2 Indoor Unit 3 Indoor Unit 4 Indoor Unit 5 Indoor Unit 6...
  • Page 34 Installation Procedure Ring terminal selection Silver solder Norminal Norminal dimensions dimensions Standard Standard Standard Standard Allowance Allowance Allowance Allowance for cable for screw dimension dimension dimension Min. Min. Max. dimension Min. (mm) (mm) (mm) (mm) (mm2) (mm) (mm) (mm) (mm) (mm) +0.3 +0.2...

  • Page 35: Setting An Indoor Unit Address And Installation Option

    Setting an indoor unit address and CAUTION installation option • Option setting is available from SEG1 to SEG 24 Set the indoor unit address and installation option with remote • SEG1, SEG7, SEG13, SEG19 are not set as page option. control option.
  • Page 36 Installation Procedure Option setting Status Setting SEG2, SEG3 option Press Low Fan button( ) to enter SEG2 value. Press High Fan button( ) to enter SEG3 value. SEG2 SEG3 Each time you press the button, will be selected in rotation. Setting Cool mode Press Mode button to be changed to Cool mode in the ON status.
  • Page 37 Option setting Status Setting Heat mode Press Mode button to be changed to Heat mode in the ON status. Setting SEG11, SEG12 option Press Low Fan button( ) to enter SEG11 value. Press High Fan button( ) to enter SEG12 value. SEG11 SEG12 Each time you press the button,...
  • Page 38 Installation Procedure Option setting Status 15 Setting SEG18, SEG20 option Press Low Fan button( ) to enter SEG18 value. Press High Fan button( ) to enter SEG20 value. SEG18 SEG20 Each time you press the button, will be selected in rotation. 16 Setting Fan mode Press Mode button to be change to Fan mode in the OFF status.
  • Page 39 Setting an indoor unit address (MAIN/RMC/MCU port) Check whether power is supplied or not. – When the indoor unit is not plugged in, there should be additional power supply in the indoor unit. Before installing the indoor unit, assign an address to the indoor unit according to the air conditioning system plan. Assign an indoor unit address by wireless remote controller.
  • Page 40 Installation Procedure Setting an indoor unit installation option (suitable for the condition of each installation location) Check whether power is supplied or not. – When the indoor unit is not plugged in, there should be additional power supply in the indoor unit. Set the installation option according to the installation condition of an air conditioner.
  • Page 41 02 series installation option(Detailed) Option No. : 02XXXX-1XXXXX-2XXXXX-3XXXXX Option SEG1 SEG2 SEG3 SEG4 SEG5 SEG6 Use of external room temperature Explanation PAGE MODE Evaporator Drying sensor / Minimizing fan operation when Use of central control FAN RPM compensation thermostat is off Details Minimizing fan operation...
  • Page 42 Installation Procedure Option SEG7 SEG8 SEG9 SEG10 SEG11 SEG12 Settings for load operation during heater control EEV Step when Explanation PAGE Use of hot water heater Fan control during defrost mode / Heater control heating stops during defrost mode Details Heater control Indication Details Indication...
  • Page 43 Option SEG13 SEG14 SEG15 SEG16 SEG17 SEG18 Buzzer control / whether to use Setting the output of external control / External heater humidity sensor / whether to use APP Use of external Explanation PAGE signal / Cooling operation S-Plasma ion Hours of filter usage control UX DSP (Dual Set Point) / whether to...
  • Page 44 Installation Procedure Option SEG19 SEG20 SEG21 SEG22 SEG23 SEG24 Individual control Adjusted EEV step of stopped unit Explanation PAGE of a Heating setting compensation during oil return /defrost mode. remote controller Indication Details Indication Details Indication Details Indication Details channel 0 or 1 Default channel...
  • Page 45 (*5) When the following 2 or 3 is used as external heater On/Off signal, the signal for monitoring external contact control will not be output. 2: Fan is turned on continually when the external heater is turned on, 3: Fan is turned off when the external heater is turned on with cooling only indoor unit Cooling only indoor unit: To use this option,install the Mode Select switch(MCM-C200) on the outdoor unit and fix it as cool mod.·...
  • Page 46 Installation Procedure 05 series installation option(Detailed) Option No. : 0XXXX-1XXXXX-2XXXXX-3XXXXX Option SEG1 SEG2 SEG3 SEG4 SEG6 SEG5 (When setting SEG3) (When setting SEG3) Use of Auto Change (When setting SEG3) Standard cooling Standard for mode Explanation PAGE MODE Over or Cooling only Standard heating temp.
  • Page 47 Option SEG13 SEG14 SEG15 SEG16 SEG17 SEG18 Control variables when using hot water Dual fuel (heater Dual fuel (HP lock) Explanation lock) setting setting / external heater (*4) Indication Details Details Delay time Indication Detail Indication Detail Indication Set temp. for for heater heater On/Off At the same...
  • Page 48 Installation Procedure Option SEG19 SEG20 SEG21 SEG22 SEG23 SEG24 Forcing FAN Operation for Heating and Explanation PAGE Cooling Details Indication Details Indication Cooling Fan Heating Fan Setting Setting Disuse Disuse Use (Fan: Disuse User setting) Use (Fan: Disuse High) Use (Fan: Disuse Low) Use (Fan: User...
  • Page 49 (*1) Height difference : The difference of the height between the corresponding indoor uint and the indoor unit installed at the lowest place. For example, When the indoor unit is installed 40m higher than the indoor unit installed at the lowest place, select the option “1”.
  • Page 50 Installation Procedure Changing a particular option You can change each digit of set option. Option SEG1 SEG2 SEG3 SEG4 SEG5 SEG6 The tens’ digit of an The unit digit of an The option mode Explanation PAGE MODE option SEG you will option SEG you will Changed value you want to change...
  • Page 51 English...
  • Page 52 *3000 - Цена на един градски разговор или BULGARIA www.samsung.com/bg/support според тарифата на мобилният оператор 09:00 до 18:00 - Понеделник до Петък Samsung, PO Box 12987, Blackrock, Co. Dublin. IE or Euro QA Lab. Saxony Way, Yateley, Hampshire GU46 6GG, UK...

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