BenQ MOBIUZ EX Series User Manual
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BenQ MOBIUZ EX Series User Manual

BenQ MOBIUZ EX Series User Manual

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EX Series

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  • Page 1 LCD Monitor User Manual EX Series...

  • Page 2: Benq Ecofacts

    Copyright Copyright © 2024 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
  • Page 3 You may not find your product’s carbon footprint as it was not available at the time the product was shipped. The information should be online once it’s available.

  • Page 4: Product Support

    Available files vary by model. 1. Make sure your computer is connected to the Internet. 2. Visit the local website from Support.BenQ.com. The website layout and content may vary by region/country. • User manual and related document •...

  • Page 5: Q&A Index

    Q&A index Start with the topics that you are interested in. Setup How to set up the monitor and turn it on? Safety precautions Installation How to adjust the monitor viewing angle? Adjust the viewing angle. How to wall mount the monitor? Using the monitor wall mounting kit (purchased separately) Input source and image display How to switch inputs quickly?
  • Page 6 5-way controller and basic menu operations Navigating the main menu What menu options are available to each color mode? Available menu options to each Color Mode Maintenance and product support How to clean the monitor? Care and cleaning How to keep the monitor not in use for a long time? How to detach the stand and the base (for models with height adjustment stand) Care and cleaning...

  • Page 7: Safety Precautions

    • Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or frayed. • To avoid possible damage to the monitor, do not use it in a region where power supply is unstable.

  • Page 8: Installation

    • This monitor is designed mainly for personal use. If you want to use the monitor in a public place or a harsh environment, contact your nearest BenQ service center for assistance. • To avoid possible electric shock, do not dissemble or repair the monitor.

  • Page 9: Safety Notice For Remote Control (Applicable If A Remote Control Is Provided)

    • Looking at the screen for an extended period of time causes eye fatigue and may deteriorate your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use. • Reduce your eye strain by focusing on objects far way. •...

  • Page 10: Care And Cleaning

    • For replacement of power cord, connection cables, remote control or power adapter, please contact BenQ customer service. • Contact your place of purchase or visit the local website from Support.BenQ.com...

  • Page 11: General Warranty Information

    General warranty information Note that the monitor warranty may be void if any of the following conditions occurs: • Documents required for warranty services have been altered by unauthorized use or is illegible. • The model number or production number on the product has been altered, deleted, removed or made illegible.

  • Page 12: Table Of Contents

    Table of Contents Copyright ..........................2 Product support ........................4 Firmware upgrade..........................4 Advanced software ..........................4 Q&A index ..........................5 Safety precautions ......................7 Power safety ............................7 Installation............................8 Operation ............................. 8 Safety notice for remote control (applicable if a remote control is provided)........ 9 Battery safety notice (applicable if a remote control is provided) ..........
  • Page 13 Customizing the Quick Menu for a scenario................... 42 Adjustable OSD settings........................43 Switching the inputs quickly......................44 Adjusting screen brightness automatically (Brightness Intelligence Plus) ........44 Enabling HDR function........................45 Choosing an audio mode ......................... 45 Choosing a color mode ........................45 Checking current refresh rate ......................

  • Page 14: Getting Started

    Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor (EX271Q) (EX251/EX271) Monitor Stand (for models with height adjustment stand) Monitor Base...
  • Page 15 Power Cord (Supplied item may differ by model or region.) Remote Control (RC-0013. Availability of CR2032 battery may vary due to regulations.) (EX271Q only) VESA Cover (EX251/EX271 only) Video Cable: HDMI USB Cable: USB-C (Selected models only) USB Cable: USB-C™ to USB-A (Selected models only) •...

  • Page 16: Getting To Know Your Monitor

    Getting to know your monitor Front view (EX271Q) (EX251/EX271) 1. Headphone jack 2. USB port (downstream; connecting to USB devices, with 1.5A power supply) 3. Input hotkey 4. 5-way controller 5. Power button / Power LED indicator 6. Light sensor 7.

  • Page 17: Back View

    Back view EX271Q EX251/EX271 1. Power input jack 2. Kensington lock slot 3. HDMI socket x 2 4. DisplayPort socket 5. USB-C™ port (for video, data transmission and power delivery up to 65W) 6. USB-C™ port (upstream; for data transmission) •...

  • Page 18: Power Delivery Of Usb-C™ Ports On Your Monitor (Ex271Q Only)

    Power delivery of USB-C™ ports on your monitor (EX271Q only) With the power delivery function, your monitor helps supply power to the connected USB-C™ devices. Available power varies by port. Make sure the devices are connected to the appropriate ports to be activated properly with sufficient power. EX271Q USB-C™...

  • Page 19: Connections

    Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page - 27. EX271Q USB peripherals Headphone / Speakers PC / Notebook / Gaming console...
  • Page 20 EX251/EX271 USB peripherals Headphone / Speakers PC / Notebook / Gaming console...

  • Page 21: Getting To Know Your Remote Control (Ex271Q Only)

    Getting to know your remote control (EX271Q only) Overview Name Description Power key Turns the power on or off. OK key • Activates the Quick Menu. See Quick Menu on page 38 more information. • Confirms the selection. Navigation • Activates the volume menu. keys •...

  • Page 22: Getting The Remote Control Ready

    Name Description Menu key Activates the main menu. See Navigating the main menu on page 47 for more information. Mute key Mutes / unmutes the volume. Input source Accesses a list of available input sources. Press repeatedly to cycle through these options. Game Mode Accesses a list of Game Mode options.
  • Page 23 Installaing the remote control battery (if a battery is not included or drained out) Prepare a CR2032 battery for the remote control. 1. Turn over the remote control. Use a cross-pointed screwdriver to release the screw that fixing the cover to the remote control, and then detach the cover as illus- trated.

  • Page 24: Installation

    Installation • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. The packaging, the location and available input and output jacks may vary depending on the purchased model.
  • Page 25 Raise the thumbscrew lid and tighten the thumbscrew as illustrated. Then push the lid back. Orient and align the stand arm with the monitor, then push them together until they click and lock into place. Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

  • Page 26: Connect The Video Cable

    Raise the thumbscrew lid and tighten the thumbscrew as illustrated. Then push the lid back. Orient and align the stand arm with the monitor, then push them together until they click and lock into place. Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

  • Page 27: Connect The Audio Cable

    4. Connect the audio cable. You may connect headphones/speakers to the headphone jack found on the bottom of the monitor. EX251/EX271 EX271Q 5. Connect USB devices. 1. Connect the USB cable between the PC and the monitor (via the upstream USB port at the back).
  • Page 28 6. Place the monitor properly. Place the monitor as desired after the cables have been connected properly. Move the monitor carefully by holding the lower part of monitor, the base or the stand arm. Finger pressure on the screen surface is prohibited. The screen may be damaged by excessive force.

  • Page 29: Adjust The Viewing Angle

    7. Adjust the viewing angle. You may position the screen to the desired angle with monitor tilt, swivel, and height adjustment functions. Check the product specifications on the website for details. EX271Q EX251/EX271 Your monitor is an edge-to-edge monitor and should be handled with care. Avoid finger pressure on the screen surface.
  • Page 30 10.Setting up the monitor ready for gaming. You are prompted to start the monitor with three color modes that are tailored to distinct game arts styles. Press the 5-way controller to proceed. Proceed to set a color mode for the current input or navigate the menu for other settings.

  • Page 31: How To Detach The Stand And The Base (For Models With Height Adjustment Stand)

    How to detach the stand and the base (for models with height adjustment stand) 1. Power off the monitor. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. 2.

  • Page 32: How To Detach The Stand And The Base (For Models Without Height Adjustment Stand)

    How to detach the stand and the base (for models without height adjustment stand) 1. Power off the monitor. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. 2.
  • Page 33 4. Remove the monitor base. Release the screw on the bottom of the monitor base and detach the monitor base as illustrated. In case you intend to use your monitor on the stand in the future, please keep the monitor base and monitor stand somewhere safe for future use.

  • Page 34: Using The Monitor Wall Mounting Kit (Purchased Separately)

    Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions.

  • Page 35: Monitor Controls

    Monitor controls The remote control and its effective range (EX271Q only) 1. Follow the instructions in Getting the remote control ready on page 22 to get the remote con- trol ready. 2. Aim the remote control at the monitor. The IR remote control sensor is located at the front of the monitor with a range of 6 meters approximately at an angle of 30 degrees (left and right) and 30 degrees (up and down).

  • Page 36: Menu Introduction

    Menu introduction FPS counter FPS counter shows the current refresh rate. It changes with the video input from console/computer in real-time. If enabled, FPS counter is displayed on the upper-right corner of the screen. See Checking current refresh rate on page FPS counter Hotkey menus Press a hotkey to bring up the corresponding menu.

  • Page 37: Input Selection Menu

    Input selection menu Press the Input key on the monitor or the key on the remote control to bring up input selection menu. Input HDMI1: ALPHA HDMI2: BRAVO DP: CHARLIE USB-C: DELTA Game mode/HDR mode menu (EX271Q only) Press the game mode key ( ) on the remote control to bring up a list of game mode options.

  • Page 38: Quick Menu

    Quick Menu Press to bring up the Quick Menu. 2560 x 1440 HDR: OFF 180 Hz FreeSync: OFF HDMI2: BRAVO Color Mode Fantasy Light Tuner Brightness Menu Item Description System Displays current system information, including resolution, refresh information rate, HDR status, and Adaptive-Sync status. See Activating the FreeSync™...

  • Page 39: Main Menu

    Main menu Access the main menu to adjust all the settings on your monitor • Press the menu key ( ) on the remote control to bring up the main menu. • Press for the Quick Menu > Menu. Navigating the main menu on page 47 for more information.

  • Page 40: Monitor Adjustments

    Monitor adjustments 5-way controller and basic menu operations The 5-way controller is located below the lower part of the front bezel. While sitting in front of the monitor, move the controller to the directions instructed by the on-screen icons for menu navigation and operations.

  • Page 41: Setting Up Your Monitor For Different Scenarios

    5-way controller OSD icon Function operation Move up / down Adjusts volume. Volume (When the main menu has been activated) Press center Confirms the selection. Move to the right • Enters sub menus. • Confirms the selection. Move up • Goes to the previous menu item. •...

  • Page 42: Switching A Scenario

    Scenario mapping example Console gaming Console gaming PC gaming / Work (Story-driven games) (Competitive games) (Story-driven games) (Story-driven games) (Work) ALPHA BRAVO DELTA DELTA CHARLIE Available scenarios vary by model. Switching a scenario 1. Press to bring up the Quick Menu. 2.

  • Page 43: Adjustable Osd Settings

    1. Press to bring up the Quick Menu. 2. Go to Menu > Quick Menu. 3. Select a scenario and press for further selection. 4. Select one available item and press for further selection. 5. Scroll to one item and press for confirmation.

  • Page 44: Switching The Inputs Quickly

    Items Description Light Tuner Color Vibrance Shadow Phage (EX271Q only) Brightness Contrast Saved and applied by scenario and color mode Gamma switch. Color Temperature Blur Reduction Sharpness B.I.+ Backlight Control Switching the inputs quickly Press the Input key on the monitor or the key on the remote control repeatedly to cycle through available video sources.

  • Page 45: Enabling Hdr Function

    2. Go to Menu > Color Mode for a desired color mode. 3. Under each mode, adjust and save the settings to suit your needs. • Download Color Shuttle from www.BenQ.com to share game mode settings and manage color modes for game titles. See Product support on page 4 for the access to the software.

  • Page 46: Enabling Color Vision Accessibility (Color Weakness)

    Enabling color vision accessibility (Color Weakness) Color Weakness is accessibility that helps people with color vision deficiency to distinguish colors. You are provided with Red Filter and Green Filter on this monitor. Choose one as needed. 1. Press to bring up the Quick Menu. 2.

  • Page 47: Navigating The Main Menu

    Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press to bring up the Quick Menu and select Menu to access the main menu. 5-way controller and basic menu operations on page 40 for details.

  • Page 48: Color Mode Menu

    Color Mode menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 49 Brightness The monitor identifies the game screen and provides the most suitable color settings. • Please download Color Shuttle from BenQ • Reset Color website to enable A.I. function. Available menu options may vary depending on the input sources, functions and settings. See Available menu options to each Color Mode on page 52 for more information.
  • Page 50 Item Function Range Shadow Real-time auto contrast adjustment technology ensured • ON Phage optimal detail presentation across different in-game • OFF environmental conditions. (selected models / modes only) You can work with Light Tuner to determine the level of contrast. B.I.+ Turns the Brightness Intelligence Plus function on or off.
  • Page 51 Item Function Range Blur Reduces motion blur in games or during video playback. Reduction (Motion Blur Reduction) Note the impacts of the Blur Reduction function once activated. (selected - Brightness is decreased. modes only) - Flicker-free is disabled. - Available only when the fresh rate is above 100 Hz. Sharpness Adjusts the clarity and visibility of the edges of the subjects 0 ~ 10...

  • Page 52: Available Menu Options To Each Color Mode

    Available menu options to each Color Mode Depending on the Color Mode you just set, the available options for color adjustment may vary. The list is for reference only as available options also vary by input. Menu options that are not available will become grayed out.
  • Page 53 For HDR content EX271Q Gamer 1 HDRi / Realistic Fantasy Cinema Sci-fi HDRi Display HDR Gamer 2 HDRi / A.I. HDRi HDRi HDRi HDRi Options Gamer 3 HDRi Light Tuner Color Vibrance Shadow Phage Brightness Contrast Sharpness Gamma Color Temperature Blur Reduction Backlight Control B.I.+...

  • Page 54: Eye Care Menu

    Eye Care menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 55 Item Function Range Low Blue Decreases the blue light emitted from the display to reduce the 0 ~ 5 Light risk of blue light exposure to your eyes. The higher the value is, the more blue light has been decreased. The Custom mode under Color Mode is in compliance with TÜV Rheinland Low Blue Light when Color Temperature is set to Normal and Low Blue Light is set to 5.

  • Page 56: Audio Menu

    Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 57 Item Function Range Audio mode Selects one of the equalizers to obtain the best audio effect in certain scenarios. Surround This mode simulates immersive, (EX271Q) multi-directional audio for the headphone, and it's Ideal for enriching an immersive gaming audio experience. Game Enhances the sound positioning so you can identify the location or origin of detailed sounds,...

  • Page 58: Input Menu

    Input menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 59 Item Function Range HDMI CEC Once enabled, it allows you to control your monitor and HDMI • ON CEC (Consumer Electronics Control)-compatible devices via • OFF HDMI connection. Available controls vary by device. Currently tested compatible devices are as follows: •...

  • Page 60: Quick Menu

    Quick Menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 61 Item Function Range ALPHA Sets 3 settings that could be frequently adjusted from the • Light Tuner Quick Menu for each scenario. See Quick Menu on page 38 • Color Vibrance BRAVO Customizing the Quick Menu for a scenario on page 42 •...

  • Page 62: System Menu

    System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 63 Item Function Range OSD Settings Language Sets the OSD menu language. • English • Français The language options displayed on your OSD may • Deutsch differ from those shown on the right, depending on • Italiano the product supplied in your region. •...
  • Page 64 Item Function Range Auto Power Sets the time to power off the monitor automatically in power • OFF saving mode. • 10 min. • 20 min. • 30 min. LED Indicator Switches the power key’s LED indicator on or off. •...
  • Page 65 Item Function Range Enable this function to show HDR content from Xbox. • ON Compatible • OFF Display Display This feature is provided to allow aspect ratios Mode other than 16:9 to be displayed without geometric distortion. Full Scales the input image to fill the screen.

  • Page 66: Troubleshooting

    Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. Download Resolution file from the website (see Product support on page 4). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. Does the blurring only occur at resolutions lower than the native (maximum) resolution? Download Resolution file from the website (see Product support on page...

  • Page 67: Led Indicators

    The image is displaced in one direction. Download Resolution file from the website (see Product support on page 4). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. Faint shadow from the static image displayed is visible on the screen.

  • Page 68: Need More Help

    Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from Support.BenQ.com for more support and local customer service.

This manual is also suitable for:

Mobiuz ex251Mobiuz ex271Mobiuz ex271q

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