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Dell Laser Printer 2230d User Manual

Dell laser printer user's guide.
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Dell 2230d Laser Printer
User's Guide
November 2008
www.dell.com | support.dell.com

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  • Page 1 Dell 2230d Laser Printer User's Guide November 2008 www.dell.com | support.dell.com...
  • Page 2 DELL logo, and Dell Toner Management System are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc.
  • Page 3: Table Of Contents

    Installing a memory card ... 34 Installing hardware options...36 Installing a 250- or 550-sheet drawer... 36 Printing the printer settings configuration sheet...38 Interpreting the printer control panel lights...39 Understanding the printer control panel light sequences...39 Understanding the primary light sequences... 39 Contents...
  • Page 4 Installing Additional Printer Software ... 71 ® Macintosh ...72 Mac OS X: Adding the Printer in Print Center or Printer Setup Utility ... 72 Mac OS 9: Creating a Desktop Printer With Desktop Printer Utility ... 72 ® Linux ...73 Software Overview...74...
  • Page 5 Driver Profiler...75 Dell Printer Alert Utility...76 Installing the Optional XPS Driver...76 Dell Toner Management System...77 Printing Status Window... 77 Dell Printer Supplies Reorder Application ... 77 Printing...79 Printing a document...79 Printing on both sides of the paper...80 Setting Jam Recovery...80 Printing specialty documents...81...
  • Page 6 Clearing jams from Tray 2...106 Clearing jams in the manual feeder...107 Clearing jams behind the rear door...108 Troubleshooting...110 Solving basic printer problems...110 Solving printing problems...110 Jobs do not print...110 Multiple-language PDFs do not print...111 Job takes longer than expected to print ...111 Job prints from the wrong tray or on the wrong paper ...111...
  • Page 7 Toner rubs off...120 Toner specks...120 Transparency print quality is poor...120 Streaked horizontal lines...121 Streaked vertical lines ...121 Solid black or white streaks appear on transparencies or paper...122 Appendix...124 Dell Technical Support Policy...124 Contacting Dell...124 Warranty and Return Policy...125 Index...126 Contents...
  • Page 9: Safety Information

    Disconnect all cords and cables from the printer before moving it. • Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
  • Page 10: Learning About The Printer

    Learning about the printer Printer configurations Basic model The following illustration shows the printer front with its basic features or parts: Front door release button Paper stop Standard exit bin Printer control panel System board door Standard 250-sheet tray (Tray 1)
  • Page 11 Rear door USB port Parallel port Printer power cord socket Power button (On/Off switch) Locking device Configured models The following illustration shows the printer configured with an optional 250-sheet drawer: Learning about the printer...
  • Page 12 Standard exit bin Printer control panel System board door Standard 250-sheet tray (Tray 1) Optional 250-sheet drawer (Tray 2) Manual feeder door Front door The following illustration shows the printer configured with an optional 550-sheet drawer: Learning about the printer...
  • Page 13: Understanding The Printer Control Panel

    Printer control panel System board door Standard 250-sheet tray (Tray 1) Optional 550-sheet drawer (Tray 2) Manual feeder door Front door Understanding the printer control panel The printer control panel features six lights and two buttons. Learning about the printer...
  • Page 14: Attaching Cables

    Load paper light Toner light Ready light Continue button Stop button Attaching cables Connect the printer to a computer using USB or parallel cable. Connect the power cord to the printer first and then to a wall outlet. Learning about the printer...
  • Page 15 USB port Parallel port Printer power cord socket Learning about the printer...
  • Page 16: Understanding The Printer Menus

    Understanding the printer menus A number of menus are available to make it easy for you to change the printer settings. You may print a menus list by printing the menu settings page. From a printer connected by USB or parallel cable, access the menus by using...
  • Page 17 Lets you specify the type of paper loaded in Tray 2 Notes: • Custom Type <x> is the factory default setting. • If available, a user-defined name will appear instead of Custom Type <x>. • Use this menu item to configure automatic tray linking. Understanding the printer menus...
  • Page 18: Paper Texture Menu

    Lets you specify the type of paper being manually loaded Note: Plain Paper is the factory default setting. Lets you specify the type of envelope being manually loaded Note: Envelope is the factory default setting. Description Specifies the paper type Understanding the printer menus...
  • Page 19: Paper Weight Menu

    When Light Weight is the setting selected for Select Type, Light is the only Select Weight setting available. • When Heavy Weight is the setting selected for Select Type, Heavy is the only Select Weight setting available. • Settings appear only if the paper is supported. Understanding the printer menus...
  • Page 20: Paper Loading Menu

    Recycled paper type in other menus. Notes: • Paper is the factory default setting. • The Recycled type must be supported by the selected tray or feeder in order for you to print from that source. Understanding the printer menus...
  • Page 21: Universal Setup Menu

    Millimeters is the international factory default setting. Sets the portrait width Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. Inches can be increased in 0.01-inch increments.
  • Page 22: Usb Menu

    3K to <maximum size allowed> Mac Binary PS Auto Description Sets the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: • On is the factory default setting.
  • Page 23: Parallel Menu

    • When the Off setting is used, the printer uses PCL emulation if PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PCL SmartSwitch is set to Off. Sets the printer to perform the special processing required for bidirectional...
  • Page 24: Settings Menu

    Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • The Standard setting tries to resolve parallel port communication problems. Determines whether the printer honors printer hardware initialization requests from the computer Notes: •...
  • Page 25 Single means the Toner is low message will appear and the indicator light will blink red. Sets the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state Notes: •...
  • Page 26: Setup Menu

    Off is the factory default setting. Off prints a partial page when there is not enough memory to print the whole page. • On sets the printer to process the whole page so that the entire page prints. Returns the printer settings to the factory default settings Notes: •...
  • Page 27: Finishing Menu

    Do Not Print Print Description Specifies how the printer handles temporary downloads, such as fonts and macros stored in RAM, when the printer receives a job that requires more memory than is available Notes: • Off is the factory default setting. Off sets the printer to retain the downloads only until memory is needed.
  • Page 28: Separator Sheets

    Positioning depends on the number of images and whether the images are in portrait or landscape orientation. Specifies the orientation of a multiple-page sheet Notes: • Auto is the factory default setting. The printer chooses between portrait and landscape. • Landscape uses long edge. •...
  • Page 29: Quality Menu

    Note: Off is the factory default setting. Adjusts or darkens printed output and conserves toner Note: 0 is the factory default setting. Adjusts the contrast of printed objects Note: 0 is the factory default setting. Understanding the printer menus Print, and then...
  • Page 30: Postscript Menu

    • Resident is the factory default setting. • A formatted flash memory option card must be installed in the printer and operating properly for this menu item to be available. • The flash memory option cannot be Read/Write, Write, or password-protected.
  • Page 31 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the desired Paper Size and Orientation before setting Lines per Page.
  • Page 32: Using The Finishing Menu

    If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh. One of these utilities installs with the printer software.
  • Page 33: Additional Printer Setup

    CAUTION—SHOCK HAZARD: When accessing the system board, turn the printer off, and then unplug the power cord from the wall outlet before continuing. If you have other devices attached to the printer, then turn them off as well and unplug any cables going to the printer.
  • Page 34: Installing A Memory Card

    If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 35 Push the memory card into the connector until the latches snap into place. It may require some force to fully seat the card. Ensure that each latch fits over the notch on each end of the card. Close the system board door. Turn the printer back on. ® In Windows Vista Click Control Panel.
  • Page 36: Installing Hardware Options

    Installing hardware options Installing a 250- or 550-sheet drawer An optional drawer attaches under the printer. A drawer consists of two parts: a tray and a support unit. The printer supports one optional drawer; you can install a 250- or 550-sheet drawer.
  • Page 37 Insert the tray into the support unit. Place the drawer in the location chosen for the printer. Align the holes in the printer with the positioning posts on the drawer, and lower the printer into place. Turn the printer back on.
  • Page 38: Printing The Printer Settings Configuration Sheet

    Printing the printer settings configuration sheet The printer settings configuration sheet shows the current configuration settings. It also provides instructions on how to navigate through the configuration menus to select and save new settings. To print the printer settings configuration sheet: Turn the printer off.
  • Page 39: Interpreting The Printer Control Panel Lights

    Understanding the printer control panel light sequences Understanding the primary light sequences Printer control panel The printer control panel features six lights and two buttons. The lights can be on, off, blinking, or blinking slowly. Light sequence Service Error - Blinking...
  • Page 40 - Blinking - On Ready - On (green) Power Saver - On (yellow) Interpreting the printer control panel lights What you can do Replace the photoconductor kit. For more information, see “Replacing the photoconductor kit” on page 91. Send a job to print.
  • Page 41 - Slowly Blinking Busy - Blinking Flushing Buffer - Blinking - Blinking Interpreting the printer control panel lights What you can do Use Hex Trace to troubleshoot printing problems. Wait or press Wait until the printer returns to the Ready state.
  • Page 42 - On - On Invalid Engine Code - On - On Interpreting the printer control panel lights What you can do Wait for the light sequence to clear. Wait for the light sequence to clear. Press and release light sequence in the future, ensure that you use a valid code when programming the printer.
  • Page 43 Cartridge region mismatch - On - On Front door is open - On Interpreting the printer control panel lights What you can do Press and release either to return to the Ready state. Replace the toner cartridge with one suitable for your region. For more information, see “Replacing...
  • Page 44 No paper in manual feeder - On Remove paper from the standard exit bin - Blinking Interpreting the printer control panel lights What you can do Load paper in Tray 1 or Tray 2. Load paper in the manual feeder.
  • Page 45 The following light sequences show that there is a secondary error code or secondary jam code to read: Light sequence Printer error - On - On Interpreting the printer control panel lights What you can do • Press and release the light sequence and continue processing the print job.
  • Page 46: Understanding The Secondary Error Light Sequences

    - On Understanding the secondary error light sequences When the lights are on simultaneously, press Printer control panel Interpreting the printer control panel lights What you can do Press twice quickly to see the secondary paper jam code. For more information, see “Understanding the...
  • Page 47 - On - On Insufficient memory to support Resource Save feature - On - Blinking - On Interpreting the printer control panel lights What you can do • Simplify the page by reducing the amount of text, graphics, fonts, or macros.
  • Page 48 - On - On Paper size is small - On - On - On - On Interpreting the printer control panel lights What you can do Press to clear the code. The printer discards any print jobs previously sent. •...
  • Page 49 - On Invalid refill, Change cartridge - On - Blinking - On Interpreting the printer control panel lights What you can do Download valid engine code to the internal print server. Replace the toner cartridge with one that is suitable for your region.
  • Page 50: Understanding The Secondary Paper Jam Light Sequences

    Press and release jam light sequence which can help pinpoint the site of the jam. Be sure to check all areas of the printer to ensure all the paper is removed. Once the jam is cleared, press...
  • Page 51 Secondary paper jam sequences on the printer control panel Light sequence 200.yy Paper jam - On - On - On 201.yy Paper jam - On - On - On 202.yy Paper jam - On - On - On Interpreting the printer control panel lights...
  • Page 52 234.yy Paper jam - On - Blinking - On Interpreting the printer control panel lights What you can do to access the jam Open the front door, and then open the rear door. Try one or more of the following: •...
  • Page 53 24x.yy Paper jam - On - On - On - On Interpreting the printer control panel lights What you can do to access the jam Try one or more of the following: • Clear the jam at the standard exit bin.
  • Page 54 - On - On - On - On Note: For more information, see “Clearing jams” on page 97. Interpreting the printer control panel lights What you can do to access the jam Clear the paper jam from the manual feeder.
  • Page 55: Loading Paper And Specialty Media

    If the printer is connected to a computer by a USB or parallel cable, use one of the following utilities to access the Paper menu, depending on your operating system: •...
  • Page 56 Proper paper loading prevents jams and facilitates trouble-free printing. Pull the tray completely out. Do not remove trays while a job prints or when the Busy light sequence appears on the printer control panel. Doing so may cause a jam.
  • Page 57 If you are loading a longer size of paper like A4 or legal, squeeze the length guide tabs and slide the length guide backwards to the position for the length of paper you are loading. The tray extends backwards. If you are loading A6-size paper: Squeeze the length guide tabs together as shown, and slide the length guide toward the center of the tray to the A6 size position.
  • Page 58 Maximum fill line Note: When loading letterhead, place the top edge of the sheet toward the front of the tray. Load the letterhead with the design placed facedown. Squeeze the width guide tabs on the right guide, and slide the width guides to lightly touch the side of the stack. Loading paper and specialty media...
  • Page 59: Loading The Optional 250- Or 550-sheet Tray

    Loading the optional 250- or 550-sheet tray Only one optional drawer, which includes either a 250- or 550-sheet tray, may be attached to the printer at a time. Regardless of the number of sheets in the optional tray, it is referred to as Tray 2.
  • Page 60: Using The Manual Feeder

    Using the manual feeder The manual feeder is located inside the manual feeder door of the printer and can feed only one sheet of paper at a time. You can use the manual feeder to quickly print on paper types or sizes that are not currently loaded in the tray.
  • Page 61: Using The Standard Exit Bin And Paper Stop

    When the light is lit, load the paper faceup into the center of the manual feeder. Notes: • Load letterhead faceup, with the top of the sheet entering first. • Load envelopes with the flap side down and with the stamp area as shown. Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides.
  • Page 62: Linking And Unlinking Trays

    Do not leave the paper stop in the open position if you are printing on transparencies. Doing so may cause creases in the transparencies. • When moving the printer to another location, make sure the paper stop is closed. Linking and unlinking trays Linking trays Tray linking is useful for large print jobs or multiple copies.
  • Page 63: Assigning A Custom Type Name

    Only trays with the same custom names assigned will link. If the printer is connected to a computer by a USB or parallel cable, use one of the following utilities to access the Paper menu and assign a Custom Type, depending on your operating system: •...
  • Page 64: Paper And Specialty Media Guide

    Single-sided paper labels designed for laser printers are supported for occasional use. Only one optional drawer may be installed on the printer at a time. The maximum amount of paper that can be loaded depends on whether you have an optional 250- or 550-sheet tray.
  • Page 65: Unacceptable Paper

    Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly. Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that can degrade its performance.
  • Page 66: Selecting Paper

    Before using these types of paper for laser (electrophotographic) printing, consult your paper supplier. Remember that these are general guidelines only and that paper meeting these guidelines may still cause paper feeding problems in any laser printer (for example, if the paper curls excessively under normal printing conditions).
  • Page 67: Storing Paper

    The following tables provide information on standard and optional paper sources and the types of paper they support. Note: For an unlisted paper size, select the closest larger listed size. Paper types and weights supported by the printer The printer engine and the duplex path support 60–90 g/m 60–163 g/m (16–43 lb) paper weights.
  • Page 68: Paper Sizes Supported By The Printer

    Paper sizes supported by the printer Paper size Dimensions 210 x 297 mm (8.3 x 11.7 in.) 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) 184 x 267 mm Executive (7.3 x 10.5 in.)
  • Page 69 Paper size Dimensions 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) Other Envelope 229 x 356 mm (9 x 14 in.) A6 is supported only for grain long papers. This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application. If a paper size you want to use is not listed, configure a Universal paper size.
  • Page 70: Setting Up For Local Printing

    Windows Some Windows operating systems may already include a printer driver that is compatible with the printer. Note: Installing custom drivers do not replace the system driver. A separate printer object is created and appears in the Printers folder. Operating System: ®...
  • Page 71: Installing Additional Printer Software

    Insert the operating system CD, and then click OK. Click Open, and then click OK. Select the type of driver you want to install (PCL, HBP, or PS) in the Manufacturer list, and the printer model in the Printers list, and then click Next.
  • Page 72: Macintosh

    Macintosh Macintosh OS 9 or later is required for USB printing. In order to print to a USB printer, create a Desktop Printer icon (Mac OS 9), or add the printer in Print Center or Printer Setup Utility (Mac OS X).
  • Page 73: Linux

    Local printing is supported on many Linux platforms, such as Red Hat, SUSE, Debian Linux, and Linspire. Printer software packages and installation instructions are available on the Drivers and Utilities CD. All the printer software supports local printing using a parallel connection.
  • Page 74: Software Overview

    Local Printer Settings Utility Use the Dell Local Printer Settings Utility to change and save printer settings not available from the printer software (for example, activating Alarm Control if you want the printer to sound an alarm when it needs attention).
  • Page 75: Driver Profiler

    Driver Profiler Use the Driver Profiler to create driver profiles that contain custom driver settings. A driver profile can contain a group of saved printer driver settings and other data for such things as: • Print orientation and N-Up (document settings) •...
  • Page 76: Dell Printer Alert Utility

    Note: For the Dell Printer Alert Utility to work properly, bidirectional communication support must be in place so the printer and computer can communicate.
  • Page 77: Dell Toner Management System

    From the Add Printer dialog box, choose one of the following: • If you are using a USB connection, make sure the USB cable is connected to the computer and printer, and then do the following: Click Add a local printer.
  • Page 78 Programs or All Programs Click Dell Printer Supplies Reorder Application. The Order Supplies dialog box opens. If Multiple Printers Found launches, select the printer you are ordering the supplies for. Follow the instructions on the screen. • If ordering from the Web, click the link under the Order Online heading.
  • Page 79: Printing

    Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 97 and “Storing paper” on page 67. Printing a document Load paper into a tray or feeder.
  • Page 80: Printing On Both Sides Of The Paper

    To ensure that a page will reprint after a paper jam, set Jam Recovery to Auto or On. If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.
  • Page 81: Printing Specialty Documents

    Printing specialty documents Tips on using letterhead Page orientation is important when printing on letterhead. Use the following table to determine which direction to load the letterhead: Source or process • Standard 250-sheet tray • Optional 250-sheet tray • Optional 550-sheet tray Duplex (two-sided) printing from trays Manual feeder (simplex printing)
  • Page 82: Tips On Using Transparencies

    Source or process Manual feeder (duplex printing) Note: Check with the manufacturer or vendor to determine whether the chosen preprinted letterhead is acceptable for laser printers. Tips on using transparencies Print samples on the transparencies being considered for use before buying large quantities. When printing on transparencies: •...
  • Page 83: Tips On Using Labels

    Note: Labels can be printed at a higher fusing temperature up to 220°C (428°F) if Label Weight is set to Heavy. Select this setting using the Embedded Web Server, or from the printer control panel Paper menu. –...
  • Page 84: Printing A Booklet

    After Booklet is selected, the 2-sided printing options remain at the last setting used. • Booklet options are unavailable if the duplex unit is installed on the printer but not added to the Installed Options. Printing information pages Printing the menu settings page Print the menu settings page to review the current menu settings and to verify that the printer options are installed correctly.
  • Page 85: Canceling A Print Job

    - On - On - On Press and release until you see the light sequence for print quality test pages, as indicated on the printer settings configuration page. Press and hold until all the lights cycle. After a few minutes, the print quality test pages print. The pages include: •...
  • Page 86: For Macintosh Users

    From the Windows taskbar: When you send a job to print, a small printer icon appears in the right corner of the taskbar. Double-click the printer icon. A list of print jobs appears in the printer window. Select a job to cancel.
  • Page 87: Maintaining The Printer

    Make sure all areas of the printer are dry before beginning a new print job. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
  • Page 88: Conserving Supplies

    There are some settings you can change in the printer menus that will help you conserve toner and paper. If the printer is connected to the computer by a USB or parallel cable, open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.
  • Page 89: Replacing Supplies

    Note: You can estimate how much toner is left in your cartridge by printing a menu settings page. For more information, see “Printing the menu settings page” on page 84. To replace the toner cartridge: Open the front door by pressing the button on the left side of the printer and lowering the door. Maintaining the printer...
  • Page 90 Install the new toner cartridge by aligning the rollers on the toner cartridge with the arrows on the tracks of the photoconductor kit. Push the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed. Close the front door. Maintaining the printer...
  • Page 91: Replacing The Photoconductor Kit

    Replacing the photoconductor kit The printer notifies you when the photoconductor kit reaches a page maximum. The printer does this by displaying the “Photoconductor life warning” light sequence or the “Replace photoconductor” light sequence. Light sequences Photoconductor life warning - Blinking...
  • Page 92 To replace the photoconductor kit: Open the front door by pressing the button on the left side of the printer and lowering the front door. Pull the photoconductor kit and toner cartridge together as a unit out of the printer by pulling on the toner cartridge handle.
  • Page 93 Push the toner cartridge in until it clicks into place. Install the unit into the printer by aligning the arrows on the guides of the unit with the arrows in the printer. Push the unit as far as it will go.
  • Page 94: Moving The Printer

    Disconnect all cords and cables from the printer before moving it. • Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
  • Page 95: Setting The Printer Up In A New Location

    When the printer is set up, allow clearance around it as shown. Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit. Maintaining the printer 300 mm (12.0 in.) 300 mm (12.0 in.)
  • Page 96: Administrative Support

    Increase or decrease the number of minutes before the printer enters Power Saver mode. If your printer is connected to a computer by a USB or parallel cable, use the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.
  • Page 97: Clearing Jams

    Make sure all paper sizes and paper types are set correctly. • Make sure all printer cables are attached correctly. For more information, see the setup documentation. light to come on before removing a tray. The light to come on.
  • Page 98: Accessing Jam Areas

    Accessing jam areas Open doors and remove trays to access jam areas. The following illustration shows possible jam areas: Access point Description Push button to open the front door. Inside this door is the unit housing the toner cartridge and photoconductor kit.
  • Page 99 Try one of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit and toner cartridge unit. 201.yy Paper jam - On - On - On Open the front door, and then remove the photoconductor kit and toner cartridge unit. 202.yy Paper jam - On - On...
  • Page 100 - On - Blinking - On Open the front door, and then open the rear door. 233.yy Paper jam - On - Blinking - Blinking - On Try one of the following: • Remove Tray 1. • Open the front door, and then open the rear door. 234.yy Paper jam - On - Blinking...
  • Page 101 235.yy Paper jam - On - Blinking - Blinking - On Remove the jam from the standard exit bin. 24x.yy Paper jam - On - On - On - On Try one of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit and toner cartridge unit.
  • Page 102: Clearing Jams Behind The Photoconductor Kit And Toner Cartridge

    251.yy Paper jam - On - On - On - On Remove the jam from the manual feeder. Clearing jams behind the photoconductor kit and toner cartridge Push the release button, and then lower the front door. Clearing jams...
  • Page 103 Lift and pull the unit containing the photoconductor kit and the toner cartridge out of the printer. Set the unit aside on a flat, clean surface. Warning—Potential Damage: Do not touch the photoconductor on the underside of the photoconductor kit.
  • Page 104: Clearing Jams From The Standard Exit Bin

    Clearing jams from the standard exit bin A paper size that is not supported for duplex printing can jam the standard exit bin. To remove the jam, gently pull the sheet straight out of the standard exit bin. Clearing jams from Tray 1 To see whether paper is jammed in or behind Tray 1, the standard tray: Remove Tray 1.
  • Page 105 Remove the jammed paper. If necessary, depress the lever to free the paper and remove the jam. Insert the tray. Press to continue printing. Clearing jams...
  • Page 106: Clearing Jams From Tray 2

    Clearing jams from Tray 2 To see whether paper is jammed in or behind Tray 2: Remove Tray 2. Remove the jammed paper. Clearing jams...
  • Page 107: Clearing Jams In The Manual Feeder

    Insert the tray. Press to continue printing. Clearing jams in the manual feeder Paper jammed in the manual feeder can usually be grasped and pulled straight out. If the jam cannot be removed this way, check for jammed paper behind the photoconductor kit and toner cartridge unit. For more information, see “Clearing jams behind the photoconductor kit and toner cartridge”...
  • Page 108: Clearing Jams Behind The Rear Door

    Clearing jams behind the rear door If the paper is exiting the printer, pull the paper out. If the paper is not exiting the printer: Push the release button, and then lower the front door. Pull open the rear door.
  • Page 109 Remove the jammed paper. Close both the front and rear doors. Press to continue printing. Clearing jams...
  • Page 110: Troubleshooting

    All options are properly installed. • The printer driver settings are correct. Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem. Solving printing problems...
  • Page 111: Multiple-language Pdfs Do Not Print

    APER IZE AND If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh. From the Paper menu, ensure that the Paper Size and Paper Type settings match the paper loaded in the trays.
  • Page 112: Tray Linking Does Not Work

    Make sure the printer is not in Hex Trace mode. If the “Hex Trace mode” light sequence appears, you must exit Hex Trace mode before you can print your job. To exit Hex Trace mode, turn the printer off and back on.
  • Page 113: Drawers

    Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. AKE SURE THE OPTION IS SELECTED From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser. Drawers These are possible solutions.
  • Page 114: Paper Jam Lights Remain On After Jam Is Cleared

    Jam Recovery is set to Off. If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh. From the Setup menu, ensure that Jam Recovery is set to Auto or On.
  • Page 115: Blank Pages

    • Remove and reinstall the photoconductor kit. If the printer still prints blank pages, it may need to be serviced. For more information, contact Customer Support. until all the lights cycle. To exit the menus, turn the printer off. Troubleshooting...
  • Page 116: Characters Have Jagged Or Uneven Edges

    Ensure that the Paper Size setting matches the paper loaded in the tray. Gray background If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.
  • Page 117: Incorrect Margins

    Replace the photoconductor kit. For more information, see “Replacing the photoconductor kit” on page 91. HECK THE PAPER SIZE AND PAPER TYPE SETTINGS If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.
  • Page 118: Print Is Too Dark

    Print is too dark Try one or more of the following: HECK THE DARKNESS BRIGHTNESS The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high. • From Print Properties, change these settings. Note: This solution applies to Windows users only.
  • Page 119: Skewed Print

    Move the guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER Make sure you are using paper that meets the printer specifications. Toner fog or background shading appears on the page Try one or more of the following: HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge.
  • Page 120: Toner Rubs Off

    Toner rubs off Try one or more of the following: HECK THE APER YPE SETTING Ensure that the Paper Type setting matches the paper loaded in the tray. HECK THE APER EXTURE SETTING Ensure that the Paper Texture setting matches the paper loaded in the tray. Toner specks Try one or more of the following: HE TONER CARTRIDGE MAY BE DEFECTIVE...
  • Page 121: Streaked Horizontal Lines

    Try one or more of the following: HE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE From Print Properties, the print dialog, or the printer control panel, select another tray or feeder to feed the paper for the job.
  • Page 122: Solid Black Or White Streaks Appear On Transparencies Or Paper

    Warning—Potential Damage: Do not touch the photoconductor on the underside of the photoconductor kit. Use the cartridge handle whenever you are holding the cartridge. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
  • Page 123 HE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used toner cartridge with a new one. For more information, see “Replacing the toner cartridge” on page 89. Troubleshooting...
  • Page 124: Appendix

    Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support.
  • Page 125: Warranty And Return Policy

    Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your printer, refer to the Product Information Guide.
  • Page 126: Index

    Windows 71 attaching cables 14 booklet printing 84 cables parallel 14 USB 14 canceling a job from the printer control panel 85 canceling a print job from Macintosh 85 from Windows 85 card stock tips 83 checking an unresponsive printer 110...
  • Page 127 10 configurations 10 moving 94 setting up in new location 95 shipping 95 printer alert utility 76 printer control panel 39, 46, 50 buttons 13 lights 13 printer drivers, installing 70 printer options troubleshooting drawers 113 memory card 113...
  • Page 128 112 printer problems, solving basic 110 printer settings configuration sheet printing 38 printer supplies reorder application 77 printing booklet 84 duplex (2-sided) 80 from Macintosh 79 from Windows 79 menu settings page 84 on both sides of the paper 80...

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