Schwinn 190 Troubleshooting Manual

3/11/24, 3:09 PM
Schwinn 190 & 290 Bikes: Bike will not update using JRNY
Follow this troubleshooting guide to help resolve issues while syncing/connecting your device to your Schwinn 190 or 290
bike through the JRNY mobile app.
Some common complaints may include:
Phone won't connect to bike
Can't connect to JRNY
Bike not syncing with app
JRNY isn't working
0F error
Please note: The Schwinn 190 and 290 are both standalone bikes that can be used even if JRNY is not working
Follow these steps to troubleshoot the issue
1.
Power cycle your machine - unplug the power adapter from both the bike and the wall. Leave the adapter removed fo
around 2 minutes, then plug both ends of the adapter back in. Once the bike is powered on, try connecting to JRNY
again to see if the issue is resolved [14676.A].
2.
If the issue persists, make sure that the JRNY app is updated to the latest version. You can check for app updates on
the JRNY page in the App Store or Google Play Store. Download and install any available updates. Once updates are
finished installing, try connecting to JRNY again to see if the issue is resolved [14676.B].
3.
If the issue persists, confirm that you are pairing through the JRNY app and not through your device's Bluetooth
settings. If your machine isn't paired through the JRNY app, your machine and device will not be able to communicate
workout data [14676.C].
4.
If the issue persists, test JRNY on a device with a different operating system (iOS or Android) than the one you
currently use [14676.D].
5.
If the issue persists, update the firmware using a USB flash drive, following the instructions below [14676.E]. Please
note that the update will cause the screen to be dark and appear to be off during the update process.
a.
Click here to download a copy of the Schwinn 190 and 290 Bike Firmware
b.
Open the zip file and drag both files into the root folder of a FAT32 USB drive.
c.
Unplug the power cord from your machine before inserting the USB stick.
d.
Once the USB stick is firmly inserted, plug your machine back into power.
e.
When your machine reboots, it will automatically select the correct firmware update to install based on its
modality.
f.
Your console should not do anything (including light up) for approximately 60 seconds - this indicates the
update has begun and is completely normal.
g.
After approximately 1 minute, the screen will briefly come on to display "THANKS FOR CHOOSING SCHWINN
CARDIO"
h.
After approximately 15 seconds, your machine will begin installing the update. The display will change from
"UPDATING BLE" to "UPDATING SOUND", and then to "UPDATING SENSOR."
i. W
hen all updates are complete, the screen will go dark for a few seconds, then reboot to the Power-Up Mode
screen.
The USB stick can be removed from the USB port.
Failure to remove the USB stick will cause your bike to attempt firmware updates each time it is powered
on.
j.
Customers may be required to perform a second console firmware update after pairing JRNY to their bike:
UPDATE REQUIRED will be displayed
Connect the JRNY Android app to your bike's console
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Schwinn 190 & 290 Bikes:  Bike will not update using JRNY
ID: 14676.2
Update.
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