A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy
disk or CD.
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
manufacturers maintain websites with information that may help you solve the
problem. Ensure that you properly installed and configured the program. If
necessary, uninstall and then reinstall the program.
A program is designed for an earlier Windows operating system
R
P
U N T H E
R O G R A M
Windows XP provides a Program Compatibility Wizard that configures a
program so it runs in an environment similar to non-Windows XP operating
system environments.
Click the Start button, point to All Programs→ Accessories, and then click
1
Program Compatibility Wizard.
In the welcome screen, click Next.
2
Follow the instructions on the screen.
3
A solid blue screen appears
T
U R N T H E C O M P U T E R O F F
keystroke or a proper shutdown, press the power button for at least 8 to
10 seconds until the computer turns off. Press the power button again to restart
the computer. The chkdsk program automatically runs during the start-up
process. Follow the instructions on the screen.
Other software problems
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E
M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N
B
A C K U P Y O U R F I L E S I M M E D I A T E L Y
drive or a zip drive installed, see the drive's documentation for instructions.
— Many software
C
W
O M P A T I B I L I T Y
I Z A R D
— If the computer does not respond to a
— If your computer has a CD-RW
—
So l vi n g Pro b l em s
39