Dell MTC2 User Manual page 36

36
So l vi n g Pro b l em s
C
H E C K T H E T E L E P H O N E J A C K
modem and connect it to a telephone. Listen for a dial tone.
C
O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K
If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and use
the telephone to connect the modem directly to the telephone wall jack.
U
S E A D I F F E R E N T T E L E P H O N E L I N E
(10 ft) or more in length, try a shorter one.
R M H
U N T H E O D E M E L P E R D I A G N O S T I C S
to All Programs, and then click Modem Helper. Follow the instructions on the
screen to identify and resolve modem problems. (Modem Helper is not available
on all computers.)
V
E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H
Click the Start button and click Control Panel.
1
Click Printers and Other Hardware.
2
Click Phone and Modem Options.
3
Click the Modems tab.
4
Click the COM port for your modem.
5
Click Properties, click the Diagnostics tab, and then click Query Modem to
6
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
T
U R N O F F C A L L W A I T I N G
directory for instructions on deactivating this feature. Then adjust the dial-up
networking connection properties.
Click the Start button and click Control Panel.
1
Click Printers and Other Hardware, and then click Phone and Modem
2
Options.
Click your connection type to highlight it.
3
Click the Dialing Rules tab and click Edit.
4
Click the To Disable Call Waiting box to place a checkmark in it.
5
Select the disable code from the drop-down menu (for example, *70).
6
Click Apply and click OK.
7
— Disconnect the telephone line from the
— If you are using a line that is 3 m
— Click the Start button, point
( - ) — See your telephone
C A T C H P H O N E
—
®
W —
I N D O W S