HYPERICE Normatec Elite Operating Instructions Manual page 6

Surges on AC ± 1 kV Mains power quality should be that of a typical clinic,
mains lines (IEC hospital, athletic training, or home environment.
61000-4-5)
Power frequency 30 A/m Equipment that emits high levels of power line magnetic
magnetic field fields (in excess of 3A/m) should be kept at a distance to
50/60 Hz (IEC reduce the likelihood of interference.
61000-4-8)
Voltage dips 0.5 cycles 1 cycle Mains power should be that of a typical clinic, hospital,
and short 25 cycles (50 Hz) athletic training, or home environment. If you require
interruptions 30 cycles (60 Hz) continued operation during power mains interruptions,
on AC mains 250 cycles (50 ensure that batteries are installed and charged. Ensure that
input lines (IEC Hz) 300 cycles battery life exceeds longest anticipated power outages or
61000-4-11) (60 Hz) provide additional uninterruptible power source.
Conducted 3 Vrms This device is suitable for the electromagnetic
RF RF coupled 150 kHz to environment of typical clinic, hospital, athletic training or
into lines (IEC 80 MHz home environments.
61000-4-6) 6 Vrms in ISM
bands
Radiated RF (IEC 10 V/m
61000-4-3) 80 MHz to
2.7 GHz
EQUIPMENT CLASSIFICATION
• Protection against electric shock: Class II/internally powered equipment
• Degree of protection against electric shock: Type BF applied part (device and inflatable boots)
• Ingress protection: IP22
• Equipment not suitable for use in the presence of a flammable anesthetic mixture with air or with
oxygen or nitrous oxide
• Continuous operation
TROUBLESHOOTING
Problem Possible Causes
The device does Power is not turned on
not start
Charger is not securely
connected
The attachment The session has not
does not inflate been started
The attachment has
been damaged
Solutions
Press the power button to turn the control unit on.
Check that the battery is charged or that the
charger is securely connected to the Normatec
Elite control unit and the electrical outlet.
Check that the wall outlet works.
Check that the Start/Stop LED is ON and the timer
is counting down. If not, press Start/Stop button to
start or resume session.
Check that there is no air leak error message on the
display screen.
The device The session has been
stopped pumping stopped or ended
Message: Air Air leak
Leak
Message: Low Battery needs to be
Battery charged
Cannot establish Bluetooth is turned off
or maintain on mobile device
a Bluetooth
connection
Devices not Devices are not paired
synching settings
and/or treatment
Call Hyperice customer service at +1.949.565.4994 if further assistance is needed.
WARRANTY INFORMATION
Normatec Elite Limited One-Year Warranty The Normatec Elite control unit is warranted by Hyperice, Inc.
a California corporation ("Hyperice"), against manufacturing defects in material and workmanship for a
period of one year from the date of purchase from Hyperice. In the event of any such defect occurring
during the warranty period, Hyperice will, at its option, (a) correct the defect by repair or by replacement of
the applicable part or component that fails as a result of such defect, without charge for parts and labor; or
(b) replace the control unit with one of the same or then current design.
The foregoing Warranties do not cover normal wear and tear or cosmetic damage, and are void if the
control unit and/or the attachments and other accessories (collectively, the "product") are not used in
accordance with the user manual, are otherwise misused or modified in any way, and/or are repaired
or altered by anyone other than an authorized service representative of Hyperice. These Warranties
expressly exclude transportation, shipping or insurance costs, or defects, damages, or failure resulting
from misuse, abuse, improper or abnormal usage, or neglect.
EXCEPT AS PROVIDED ABOVE, HYPERICE MAKES NO EXPRESS WARRANTIES OR ANY IMPLIED
WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE OR USE, AND ARE LIMITED IN DURATION AS STATED ABOVE. EXCEPT AS EXPRESSLY
STATED ABOVE, HYPERICE SHALL HAVE NO LIABILITY OR RESPONSIBILITY TO ITS CUSTOMER OR
ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY LIABILITY, LOSS, OR DAMAGE CAUSED
DIRECTLY OR INDIRECTLY BY USE OR PERFORMANCE OF THE PRODUCT OR ARISING OUT OF THE
USE OR INABILITY TO USE THE PRODUCT OR ANY BREACH OF THESE WARRANTIES, INCLUDING BUT
NOT LIMITED TO ANY DAMAGES RESULTING FROM INCONVENIENCE, LOSS OF TIME, PROPERTY, OR
INCOME, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitations or exclusions may not apply to you. These Warranties give you specific legal rights, and you
may also have other rights, which vary from state to state. In the event of a product defect covered by
the foregoing Warranties during the applicable warranty period, contact Hyperice at +1.949.565.4994 or
customersupport@hyperice.com.
All replaced parts and products become the property of Hyperice. New or reconditioned parts and
products may be used in the performance of Warranty service. Repaired or replaced parts and products
are warranted for the remainder of the original warranty period only. You will be charged for repair or
replacement of parts and products made after the expiration of the applicable Warranty period.
Check that the Start/Stop LED is ON and the timer
is counting down. If not, press Start/Stop
button to start or resume session.
Check that there is no air leak error message on the
display screen.
Check that there is no Low Battery message on the
display screen.
Check for punctures in the attachment.
Plug in the control unit to charge the battery
Turn on Bluetooth on mobile device attempting to
connect with the Normatec Elite
Check that the white pairing indicator light is illuminated
on both devices. If not, your devices are not paired.
Follow the "Using HyperSyncTM" instructions in the
Operating Instructions to pair your devices.