Shark POWERDETECT HZ4000 Series Owner's Manual page 9

AVAILABLE ACCESSORIES
NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see
the top inside flap of the box. To order additional accessories, visit sharkaccessories.com.
Crevice Tool
A
This slim tool is great for cleaning in tight
spaces, between couch cushions, and in hard-
to-reach areas. A longer crevice tool is available
at sharkaccessories.com.
Pet Crevice Tool
B
This versatile, slender 8" tool removes pet hair
from hard-to-reach spaces like corners, stairs,
and between couch cushions.
Upholstery Tool
C
Picks up pet hair, dust, and large debris from
mattresses, couches, curtains, and other
delicate upholstered fabrics.
Wide Upholstery Tool
D
Wide cleaning path helps remove pet hair, dust,
and large debris from mattresses, couches,
curtains, lampshades, and other delicate
upholstered surfaces.
Dusting Brush
E
This brush dusts and cleans delicate surfaces.
Great for use on fans, blinds, lampshades,
and keyboards.
Pet Multi-Tool
F
A single convertible tool for cleaning tough pet
messes two ways: use the stiff bristle brush to
clean stuck-on debris, or take off the bristles to
reveal an upholstery tool perfect for removing
stubborn pet hair and large piles of debris.
Anti-Allergen Dust Brush
G
This brush features nylon fiber bristles specifically
designed for removing fine dust and allergen
particles from the most delicate surfaces.
Pet Power Brush
H
The turbine brush loosens and removes pet
hair and debris from carpets, and powerfully
deep-cleans dander out of upholstery and
other surfaces.
Precision Duster
I
This flexible tube features a micro-duster
crevice tool on the end for cleaning around
delicate objects and in difficult-to-reach spots
like car interiors and computer keyboards.
Under-Appliance Wand
J
Clean under and behind hard-to-move
appliances and furniture with this adjustable
36" tool. Flip the extension piece over to clean
the underside of appliances.
Onboard Storage Clip
K
This removable clip attaches to your vacuum.
The clip can store up to two accessories at a
time while you clean.
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TROUBLESHOOTING
Power cord caught in brushroll or floor nozzle.
• To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord.
If this occurs, immediately shut off power to the vacuum and remove the cord from the
brushroll or nozzle.
• Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner with
a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum
cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.
Vacuum is not picking up debris. No suction or light suction.
See Maintenance section for more information.
Empty the dust cup. Check filters to see if they need cleaning. Follow instructions for rinsing
and completely air-drying the filters before reinstalling them.
• Clear any blockages in the nozzle, wand, handheld vacuum, or accessories. Vacuum is
not picking up debris. No suction or light suction. See maintenance section for more
information.
• If any string, hair, or carpet fibers remain wrapped around the brushroll after continued use,
carefully clear them away.
• Remove any blockages from the nozzle hose. Open the hose access latch on the bottom
of the nozzle and lift up the hose. Clear blockages, then push the hose down and press
the latch closed.
• If the problem persists, please call Customer Service.
Vacuum lifts area rugs.
Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
Turn off the unit to disengage the brushroll. To restart, press the power button on the handle.
NOTE: Clean area rugs in Hard Floor mode or with accessories. See Available Accessories section.
Vacuum turns off on its own or the indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn off the motor. Perform the
following steps to restart:
1. Turn off the vacuum and unplug it.
2. Empty the dust cup and clean the filters. See Emptying the Dust Cup and Cleaning
Filters sections.
3. Check for blockages in the wand, floor nozzle, handheld vacuum, inlet openings, and
accessories.
4. Reassemble the entire vacuum and ensure all parts click into place.
5. Allow unit to cool for a minimum of 60 minutes.
6. Plug in vacuum and turn it on.
Handheld vacuum is warm.
Due to the strong suction power of the vacuum, it is normal for the area around the filter
exhaust to become warm during and after use. Turn off the vacuum and wait 10 minutes for it
to cool down. If it still feels warm, clean the pre-motor and post-motor filters. See Maintenance
section for filter cleaning instructions.
Vacuum is emitting air that smells bad.
• Empty the dust cup after each use for optimal odor neutralization.
• Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying
the filters before reinstalling them.
• Check to make sure odor neutralizer cartridge is installed into the nozzle.
• Check the odor neutralizer dial on the nozzle to see which setting is enabled.
• If in Low to High setting and odor cartridge has been installed for 6 months or longer,
consider replacing it.
• If the cartridge is still emitting a scent but you dislike it, consider turning the intensity down,
or reinstall the dial in the nozzle without the cartridge.
• If the cartridge is not emitting a scent, consider replacing it.
The Floor Detect™ display does not change when in Detect mode.
• Turn off the vacuum and detach the floor nozzle. Find the Floor Detect sensor on the bottom of the
nozzle and use a cotton swab to wipe away dirt and debris from the sensor and surrounding area.
For all other issues, please go to support.sharkclean.com or call Customer Service 1-800-798-7398.
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