Dell™ Axim™ X5 User’s Guide w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Axim, and DellNet are trademarks of Dell Computer Corporation; Intel is a registered trademark and XScale and StrataFlash are trademarks of Intel Corporation;...
Contents Finding Information 1 About Your Device Front, Side, and Back Views Using the Batteries Connecting to a Computer Using Cards Performing a Reset ....Front and Side Views .
2 Using Microsoft Device Buttons and the Stylus Today Screen Status Icons Programs Program Buttons Switcher Bar Navigation Bar and Command Bar Pop-Up Menus Finding and Organizing Information Backing Up Data 3 Entering Information Entering Text Using the Input Panel Typing With the Soft Keyboard Letter Recognizer Block Recognizer...
Recording a Message Using My Text 4 Adjusting Settings Personal Tab System Tab ....5 Using Microsoft About ActiveSync Installing and Using ActiveSync 6 Scheduling and Communicating About Microsoft Calendar...
Connecting Directly to an E-Mail Server Using the Message List Composing Messages Managing E-Mail Messages and Folders Notifications 7 Adding and Removing Programs Adding Programs Using Microsoft ActiveSync Downloading Programs From the Internet Adding a Program to the Start Menu Using File Explorer on the Device Using ActiveSync on the Computer Removing Programs...
Microsoft Reader Using the Library Reading a Book Using Reader Features Removing a Book 9 Using Microsoft Explorer Mobile Favorites Conserving Memory Mobile Favorites Folder Favorite Links Using AvantGo Channels Browsing Mobile Favorites and the Web 10 Getting Connected Using Infrared Connecting to the Internet Creating a Modem Connection to an ISP Creating an Ethernet Connection...
Limited Warranty for the U.S. "Total Satisfaction" Return Policy (U.S. Only) Limited Warranty Terms for Canada "Total Satisfaction" Return Policy (Canada Only) Dell Software and Peripherals (Canada Only) One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Glossary Index .
My service tag Find It Here: Getting Started placemat and the Dell™ User’s Guide Dell User’s Guide and Pocket PC Help. To view Help, tap the Start button and tap Help. Dell Companion CD Pocket PC Help and, if available, tap Help within a specific program Dell User’s Guide and Microsoft...
Front, Side, and Back Views Front and Side Views infrared sensor (top) Secure Digital card slot scroll dial record button reset button Calendar button Contacts button — The infrared sensor lets you transfer files from your I N F R A R E D S E N S O R device to another infrared-compatible device without using cable connections.
• When the main battery is charging, the power button light is solid amber. • When the device relays a notification, the power button light flashes green. — Use the touch screen and the stylus to enter information T O U C H S C R E E N into your device.
Back View headphone connector (top) stylus (secured) backup battery cover main battery lock cradle/sync cable connector (bottom) O M P A C T L A S H C A R D S L O T information on using CompactFlash cards. —...
Using the Batteries Your device uses two batteries: • rechargeable main battery • lithium coin-cell backup battery NOTICE: Do not use your device until you have charged the main battery for at least 4 hours. Before you use your device for the first time, you must install both batteries and completely charge the main battery.
Installing and Removing the Main Battery To install the main battery: Ensure that the device is turned off. Ensure that the main battery is oriented correctly and slide the battery into the slot until you feel a click. To remove the main battery: Insert the tip of the stylus into the main battery lock.
Installing and Removing the Backup Battery NOTICE: Do not remove the backup battery unless the AC adapter is connected or the main battery is installed. Otherwise, you might lose data. To install the backup battery: Ensure that the device is turned off. Insert the stylus into the backup battery release and slide the release to the left to remove the cover.
To remove the backup battery: Insert the tip of the stylus into the backup battery release. Slide the release to the left and remove the cover. With your finger tip, gently press the right side of the battery to tilt up the left side of the battery.
Charge a spare battery. Before connecting your device to a computer for the first time, ensure that you install ActiveSync on the computer from the Dell™ Companion CD. To connect your device to the cradle: Place the cradle on a flat, level surface near your computer.
USB connector on the computer power cord Connect the AC adapter to the cradle and to an electrical outlet. A b ou t Yo u r D ev ic e serial connector on the computer cradle cable AC adapter cradle...
When the device is docked in the cradle, the DELL™ logo on the cradle lights up and the connection status icon appears on the command bar (see page 29).
Using the Sync Cable Use the sync cable to connect your device directly to the computer without using the cradle. NOTE: Depending on the configuration of your device, the sync cable is optional. To connect the sync cable: Depending on the type of sync cable that you have, connect one end of the cable to either the USB connector or the serial connector on your computer.
Using Cards CompactFlash Cards Your device supports CompactFlash Type I and Type II cards. Some common types of cards include: • Modem — Connect a telephone line for modem data communications. • Wireless communication — Perform data communications without the use of cable connections. You can use cards, such as Bluetooth and 802.11b wireless LAN.
Secure Digital Memory Cards Use Secure Digital memory cards to save or back up data. To install an Secure Digital memory card: blank If a card is already installed, press in the card to release it, and then remove it. Ensure that the card is oriented correctly, and slide it into the slot until you feel a click.
reset button Hard Reset NOTICE: When you perform a hard reset, you lose all the data stored on your device. Perform a hard reset if: • You want to delete all the data stored on your device. • You forget your password and need to clear it. •...
S E C T I O N 2 U s i n g M i c r o s o f t P o c k e t P C Device Buttons and the Stylus Today Screen Status Icons Programs Navigation Bar and Command Bar Pop-Up Menus Finding and Organizing Information...
Device Buttons and the Stylus Your device has hardware buttons that control actions and scroll functions, and a stylus for selecting items and entering information. On the device, the stylus replaces the mouse: • Tap — Touch the screen once with the stylus to open items and select options.
Start button notification messages icon New items menu Using Microsof t volume control icon connection status icon ® Po cke t PC...
Status Icons NOTE: If there is not enough room to display all notification icons, the notification icon, all notifications. Turns sound on and off. Backup battery is low. Main battery is charging. Main battery is low. Main battery is very low. Main battery is full.
Tap Exit Switcher Bar to close the menu. The following table contains a partial list of programs that are on your device. See the Dell™ Companion CD for additional programs that you can install on your device. , appears in the navigation bar.
Icon Program ActiveSync Calendar Contacts Inbox Pocket Internet Explorer Notes Tasks Pocket Excel MSN Messenger Pocket Word U s i n g M i c r o s o f t Description Synchronize information between your device and your computer. Keep track of your appointments and create meeting requests.
Navigation Bar and Command Bar The navigation bar is located at the top of the screen. It displays the active program and current time and allows you to switch to other programs and close screens. Use the command bar at the bottom of the screen to perform tasks in programs.
Pop-Up Menus With pop-up menus, you can quickly select an action for an item. For example, you can use the pop-up menu in the contact list to delete a contact, make a copy of a contact, or send an e-mail message to a contact. The actions in the pop-up menus vary from program to program.
Finding and Organizing Information The Find feature on your device helps you to quickly locate information. On the Start menu, tap Find. Enter the item that you want to find, select a data type from the drop-down menu, and then tap Go to start the search.
Backing Up Data To prevent or minimize data loss, you should periodically back up the data stored on your device. Use ActiveSync to create a backup file and store the file on your computer. See the ActiveSync Help on your computer for additional information.
You have several options for entering information: • Use the input panel to enter typed text using the soft keyboard or another input method. • Write directly on the screen with the stylus. • Draw pictures on the screen with the stylus. •...
When you use the input panel, your device anticipates the word you are typing or writing and displays it above the input panel. When you tap the displayed word, the word is inserted at the insertion point. The more you use your device, the more words it learns to anticipate.
Typing With the Soft Keyboard Tap the arrow next to the input panel icon and tap Keyboard. Tap the keys on the soft keyboard with your stylus. Letter Recognizer Letter Recognizer allows you to use your stylus to write letters on the screen as you would write them on paper.
Transcriber Transcriber allows you to write anywhere on the screen using the stylus similar to the way that you would write on paper. Unlike Letter Recognizer and Block Recognizer, you can write a sentence or more, and then pause to let Transcriber change the written characters to typed characters.
Editing Written Text To edit or format written text, you must select it first: Tap the pen icon to deselect it. Drag the stylus across the text that you want to select. Tap and hold the selected text. Tap the appropriate editing command in the pop-up menu. You can also tap Edit at the bottom of the screen to select editing commands.
Tap the pen icon to switch back to writing mode. To convert written text to print-style text, tap Tools and tap Recognize. If you want to convert only certain words, select them before tapping Recognize (or tap and hold the selected words and then tap Recognize on the pop-up menu).
Tips for getting good recognition: • Write neatly. • Write on the lines and draw descenders below the line. Write the cross of the "t" and apostrophes below the top line so that they are not confused with the word above. Write periods and commas above the line.
• You cannot add written text to a word to change it after the word has been recognized. You must delete the written word and write the new word. Drawing on the Screen You can draw on the screen the same way that you write on the screen; however, selecting and editing drawings is different than selecting and editing written text.
Editing a Drawing To edit or format a drawing, you must select it first: Tap and hold the stylus on the drawing until the selection handle appears. To select multiple drawings, deselect the pen icon and drag to select the drawings. Tap and hold the selected drawing and tap an editing command on the pop-up menu.
You can cut, copy, and paste selected drawings by tapping and holding the selected drawing and then tapping an editing command on the pop-up menu. You can also tap Edit at the bottom of the screen to select editing commands. To resize a drawing, ensure that the Pen icon is not selected, and drag a selection handle.
Using My Text When using Inbox or MSN Messenger, use My Text to quickly insert preset or frequently used messages. To insert a message, tap My Text and tap a message. NOTE: You can add text to a My Text message after you insert the message.
You can adjust the device settings to suit the way you work. To see available options, tap the Start button and tap Settings. You can adjust the settings on the Personal and System tabs. NOTE: Depending on the features of your device, you might have additional tabs and additional items on the tabs.
• Power — Check the battery or charge status. Set the amount of time that the device can remain idle before it turns off. • Microphone — Adjust the microphone gain. • Regional Settings — View and change the formatting for regional settings, such as currency, time, and date.
Before you begin synchronization, install ActiveSync on your computer using the Dell™ Companion CD. ActiveSync is already installed on your device. NOTICE: Ensure that your device is not connected to the computer before you install ActiveSync.
Installing and Using ActiveSync To install ActiveSync: Insert the Dell Companion CD. Click the yellow triangle to access the main menu. Click Start Here. Click Install ActiveSync and follow the instructions on the screen. After the installation is complete, the ActiveSync Setup Wizard helps you...
® About Microsoft Pocket Outlook Pocket Outlook includes Calendar, Contacts, Tasks, Inbox, and Notes. You can use these programs individually or together. For example, e-mail addresses stored in Contacts can be used to address e-mail messages in Inbox. ® Using Microsoft ActiveSync , you can synchronize information in Microsoft Outlook or Microsoft Exchange on your computer with your device.
view menu NOTE: To customize Calendar, such as changing the first day of the week, tap Tools and tap Options. To create an appointment: In the Day or Week view, tap the desired date and time for the appointment. Tap New. Tap a field to select it, and enter a description and a location using the input panel.
To see all available fields, tap the input panel icon to hide it. Enter the remaining information, if necessary. To add notes, tap the Notes tab. You can enter text, draw, or create a recording. For more information on creating notes, see "Notes" on page 64. When you have finished entering information, tap OK to return to the calendar.
For more information on sending and receiving meeting requests, tap the Start button, tap Help, and then tap Calendar or Inbox. Contacts Use Contacts to maintain a list of your friends and colleagues. You can quickly share Contacts information with other device users using the infrared port.
To create a contact: Tap the Start button and tap Contacts. Tap New. Using the input panel, enter a name and other contact information. Scroll down to see all available fields. To assign the contact to a category, tap Categories and select a category from the list.
Using the Summary Screen When you tap a contact in the contact list, a summary screen is displayed. To change the contact information, tap Edit. Tasks NOTE: To change the way information is displayed in the list, tap Tools and tap Options. Use Tasks to keep a list of things that you need to do.
To create a task: Tap the Start button and tap Tasks. Tap New. Enter a description using the input panel. If necessary, enter a start date and due date or other information by first tapping the field. Tap the input panel icon to hide it to see all available fields.
record icon pen icon To create a note: Tap the Start menu and tap Notes. Tap New. Create your note by writing, drawing, typing, or recording. For more information on using the input panel, writing and drawing on the screen, and creating recordings, see "Entering Information" on page 37.
Inbox Use Inbox to send and receive e-mail messages: • Synchronize e-mail messages using Exchange or Outlook on your computer. • Send and receive e-mail messages by connecting directly to an e-mail server through an ISP or a network. Synchronizing E-Mail Messages You can synchronize e-mail messages along with the rest of your data if you enable Inbox synchronization in ActiveSync.
Connecting Directly to an E-Mail Server In addition to synchronizing e-mail messages with your computer, you can send and receive e-mail messages by connecting to an e-mail server using a modem or network card connected to your device. You need to set up a remote connection to a network or an ISP , and a connection to your e-mail server.
delete icon previous/next message forward icon When you connect to your e-mail server or synchronize with your computer, you will receive by default: • Messages from the last 5 days • The first 100 lines of each new message • File attachments of less than 100 KB in size S c h e d u l i n g a n d C om m un i c a t i n g...
The original messages remain on the e-mail server or your computer. You can mark the messages that you want to retrieve in full during your next synchronization or e-mail server connection. In the message list, tap and hold the message that you want to retrieve. On the pop-up menu, tap Mark for Download.
address book In the To field, enter an e-mail or SMS address of one or more recipients, separating them with a semicolon. Or tap the Address Book icon to select names from the contact list. NOTE: All e-mail addresses entered in the e-mail fields in Contacts appear in the Address Book.
Tap Send when you have finished the message. If you are working offline, the message is moved to the Outbox folder and will be sent the next time you connect. If you are sending an SMS message and want to know if it was received, tap Edit→...
• If you use POP3 and you move e-mail messages to a folder you created, the link is broken between the messages on the device and their copies on the e-mail server. The next time you connect, the e-mail server will detect that the messages are missing from the device Inbox and delete them from the server.
Programs that were already installed when you received your device are stored in ROM. You cannot remove these programs, and you never accidentally lose ROM contents. ROM programs can be updated using installation programs with the *.xip extension. You can save data to either ROM or RAM.
Double-click the *.exe file. If the file is an installer file, the installation wizard will begin. Follow the directions on the screen. Once the software has been installed on your computer, the installer will automatically transfer the software to your device. If the file is not an installer file, you will receive an error message stating that the program is valid but that it is designed for a different type of computer.
Tap the file, such as a *.xip or *.exe file. The installation wizard will begin. Follow the directions on the screen. Adding a Program to the Start Menu Tap the Start button and tap Settings. Tap Menus, tap the Start Menu tab, and then tap the check box for the program.
Removing Programs Tap the Start button and tap Settings. Tap the System tab and tap Remove Programs. If the program does not appear in the list of installed programs, use File Explorer on your device to locate the program. Tap and hold the name of the program, and tap Delete on the pop- up menu.
The companion programs include Microsoft Pocket Word, Microsoft Pocket Excel, Microsoft Money, Windows Media Player for Pocket PC, and Microsoft Reader. To switch to a companion program on your device, tap the Start button, tap Programs, and then tap the program name. ®...
show/hide formatting toolbar You can open only one document at a time. If you open a second document, you are asked to save the first one. You can create, save, or edit a document in a variety of formats, including Word (.doc), Pocket Word (.psw), Rich Text Format (.rtf), and Plain Text (.txt).
You can enter information in Pocket Word in one of four modes: typing, writing, drawing, or recording. These modes are displayed on the View menu. Each mode has its own toolbar, which you can show and hide by tapping the Show/Hide Toolbar icon on the command bar. To change the zoom magnification, tap View, tap Zoom, and then select the percentage that you want.
You can open only one workbook at a time. If you open a second workbook, you are asked to save the first one. You can create, save, or edit a workbook in a variety of formats, including Pocket Excel (.pxl) and Excel (.xls).
If your workbook contains sensitive information, you can protect it with a password. To set a password, open the workbook, tap Edit, and then tap Password. Every time you open the workbook, you need to enter the password, so choose one that is easy for you to remember but difficult for others to guess.
MSN Messenger With the MSN Messenger instant message program, you can: • See who is online. • Send and receive instant messages. • Have instant message conversations with groups of contacts. To use MSN Messenger, you must have a Microsoft Passport account or a Microsoft Exchange e-mail account.
Working With Contacts The MSN Messenger window shows all of your messenger contacts at a glance, divided into Online and Not Online categories. From this view, while connected, you can chat, send an e-mail, block the contact from chatting with you, or delete contacts from your list using the pop-up menu.
® Windows Media Player for Pocket PC Use Windows Media Player for Pocket PC to play digital audio and video files that are stored on your device or on a network. To switch to Media Player for Pocket PC, tap the Start button, tap Programs, and then tap Windows Media.
Using the Library The Library displays a list of all books stored on your device or storage card. To open the Library: • On the Reader command bar, tap Library. • On a book page, tap the book title, and then tap Library on the pop- up menu.
The first time you open a book, you might want to go to the first page or to the table of contents, if there is one. Subsequently, whenever you open the book, you will be automatically taken to the last page read. In addition to text, each book page includes a page number and book title.
Select text by dragging across the text on the page. Then tap an option on the pop-up menu: • Search for Text — Tap Find on the pop-up menu to find text in a book. Enter the word that you want to search for and tap a Find option.
Removing a Book When you finish reading a book, you can delete it to conserve space on your device. If a copy of the book is stored on your computer, you can download it again at any time. To remove a book from your device, tap and hold the title in the Library list, and tap Delete on the pop-up menu.
Use Pocket Internet Explorer to view web or WAP pages: • During synchronization with your computer, download your favorite links and mobile favorites that are stored in the Mobile Favorites subfolder in Internet Explorer on your computer. • Connect to an Internet service provider (ISP) or network and browse the web.
On the Download tab, specify the number of levels deep you want to download. To conserve device memory, go only one level deep. Synchronize your device and computer. Mobile favorites that are stored in the Mobile Favorites folder in Internet Explorer are downloaded to your device.
Favorite Links During synchronization, the list of favorites in the Mobile Favorites folder on your computer is synchronized with Pocket Internet Explorer on your device. The computer and the device are updated with changes made to either list each time you synchronize. Unless you mark the favorite link as a mobile favorite, only the link will be downloaded to your device—you will need to connect to your ISP or network to view the content.
Browsing Mobile Favorites and the You can use Pocket Internet Explorer to browse mobile favorites and channels that you have downloaded to your device without connecting to the Internet. You can also connect to the Internet through an ISP or a network connection and browse the web.
To view mobile favorites and channels: Tap the favorites icon to display your list of favorites. Tap the page you want to view. The page that was downloaded the last time you synchronized with your computer appears. If the page is not on your device, the favorite is dimmed.
You can use your device to exchange information with other mobile devices or with a computer, a network, or the Internet. You can use any of the following connection options: • Use the infrared (IR) port on your device to send and receive files between two devices.
Align the infrared sensors so that they are unobstructed and within a close range. Tap and hold the item, and tap Beam Item on the pop-up menu. You can also send items (excluding folders) from File Explorer. Tap and hold the item you want to send, and tap Beam File on the pop-up menu. Connecting to the Internet You can connect to your ISP and use the connection to send and receive e-mail messages and view web or WAP pages.
On the Modem tab, tap New. Enter a name for the connection, such as ISP Connection. From the Select a modem list, select your modem type. If your modem type does not appear, try reinserting the modem card. If you are using an external modem that is connected to your device with a cable, select Hayes Compatible on COM1.
Creating an Ethernet Connection to an ISP You do not need to create a new connection on your device. Instead, you must purchase and configure an Ethernet card that is compatible with your device. Obtain the following information from your ISP: –...
Connecting to Work If you have access to a network at work, you can send e-mail messages, view intranet pages, synchronize your device, and access the Internet (if applicable). You can connect to work using one of the following methods: •...
From the Select a modem list, select your modem type. If your modem type does not appear, try reinserting the modem card. If you are using an external modem that is connected to your device with a cable, select Hayes Compatible on COM1. NOTE: You should not need to change any settings in Advanced.
Creating an Ethernet Connection to a Network You do not need to create a new connection on your device. Instead, you must purchase and configure an Ethernet card that is compatible with your device. Get the following information from your network administrator: –...
On the PC tab, select Include PC when synchronizing remotely and connect to, and select your computer name. To synchronize with a computer, you must have a partnership set up with the computer through ActiveSync and set up ActiveSync to allow remote connections. Other restrictions apply. For more information on synchronizing remotely, see ActiveSync Help on your computer.
You can use multiple e-mail services to receive your messages. For each e-mail service you intend to use, you must first set up and name the e-mail service. If you use the same service to connect to different mailboxes, set up and name each mailbox connection. To set up an e-mail service: In Inbox on your device, tap Services and tap New Service.
Specifications System Information Processor Memory Operating System Display Type Size Resolution Controls and Lights Navigation Scroll Dial Buttons: Lights: Appendix ® Intel XScale™ processor at 400 or 300 MHz 64- or 32-MB SDRAM ® 48- or 32-MB Intel StrataFlash™ ROM ®...
Expansion Slots CompactFlash Secure Digital Ports and Connectors Infrared Power Cradle/synchronization connector Audio Physical Dimensions: Length Width Height Weight Audio Audio controller Stereo conversion Record Microphone/speaker Headphone one Type II CompactFlash card slot (3.3v) one Secure Digital card slot (3.3v) standard v1.2 (115 kbps) DC power in 40-pin connector...
Power Supply Battery type: Main Backup AC adapter: Supply voltage Frequency Current consumption Output voltage Output current Environmental Temperature range: operating storage Thermal gradient: operating storage Relative humidity (maximum): operating storage Altitude (maximum): operating storage Appendix 1440-mAh Lithium-ion removable, rechargeable battery (standard) 3400-mAh Lithium-ion removable, rechargeable battery (optional) CR2032 lithium battery...
(continued) Environmental Maximum shock: operating storage Maximum vibration: operating storage Regulatory Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service.
EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117. Most Dell computers are classified for Class B environments. However, the inclusion of certain options can change the rating of some configurations to Class A.
Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: •...
The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: HC01U • Company name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA 512-338-4400 Appendix...
Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer (or other Dell digital apparatus), examine all registration labels located on the bottom, side, or the back panel of your computer (or other digital apparatus).
Class A is for typical commercial areas. • Class B is for typical domestic areas. This Dell device is classified for use in a typical Class B domestic environment. A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation Products Europe BV, Limerick, Ireland.
EN 55022 Compliance (Czech Republic Only) This device belongs to Class B devices as described in EN 55022, unless it is specifically stated that it is a Class A device on the specification label. The following applies to devices in Class A of EN 55022 (radius of protection up to 30 meters).
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NOTE: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Department Name or Service International Access Code Website and E-Mail Address Country Code City Code Australia (Sydney) E-mail (Australia): firstname.lastname@example.org International Access Code: 0011 E-mail (New Zealand): email@example.com Country Code: 61 Home and Small Business City Code: 2 Government and Business...
Country (City) Department Name or Service International Access Code Website and E-Mail Address Country Code City Code Austria (Vienna) Website: support.euro.dell.com International Access E-mail: Code: 900 tech_support_central_europe@ dell.com Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax...
Technical Support (med./large bus., government) Sales (direct sales—from outside Toronto) Sales (direct sales—from within Toronto) Sales (federal government, education, and medical) Czech Republic Website: support.euro.dell.com (Prague) E-mail: firstname.lastname@example.org International Access Technical Support Code: 00 Customer Care Country Code: 420 City Code: 2...
Country (City) Department Name or Service International Access Code Website and E-Mail Address Country Code City Code Denmark Website: support.euro.dell.com (Copenhagen) E-mail Support (portable International Access computers): Code: 00 email@example.com Country Code: 45 E-mail Support (desktop computers): firstname.lastname@example.org E-mail Support (servers): Nordic_server_support@dell.com...
Country (City) Department Name or Service International Access Code Website and E-Mail Address Country Code City Code Finland (Helsinki) Website: support.euro.dell.com International Access E-mail: email@example.com Code: 990 E-mail Support (servers): Country Code: 358 Nordic_support@dell.com City Code: 9 Technical Support Technical Support Fax...
Country (City) Department Name or Service International Access Code Website and E-Mail Address Country Code City Code France (Paris) Website: support.euro.dell.com (Montpellier) E-mail: International Access support.euro.dell.com/fr/fr/email Code: 00 dell/ Country Code: 33 Home and Small Business City Codes: (1) (4)
Country (City) Department Name or Service International Access Code Website and E-Mail Address Country Code City Code Germany (Langen) Website: support.euro.dell.com International Access E-mail: Code: 00 tech_support_central_europe@ dell.com Country Code: 49 Technical Support City Code: 6103 Home/Small Business Customer Care...
Country (City) Department Name or Service International Access Code Website and E-Mail Address Country Code City Code Ireland (Cherrywood) Website: support.euro.dell.com International Access E-mail: Code: 16 firstname.lastname@example.org Country Code: 353 Ireland Technical Support City Code: 1 U.K. Technical Support (dial within U.K.
Country (City) Department Name or Service International Access Code Website and E-Mail Address Country Code City Code Italy (Milan) Website: support.euro.dell.com International Access E-mail: Code: 00 support.euro.dell.com/it/it/email dell/ Country Code: 39 Home and Small Business City Code: 02 Technical Support...
Country (City) Department Name or Service International Access Code Website and E-Mail Address Country Code City Code Malaysia (Penang) Technical Support International Access Code: 00 Customer Service Country Code: 60 Transaction Sales City Code: 4 Corporate Sales Mexico Customer Technical Support International Access Code: 00 Sales...
Country (City) Department Name or Service International Access Code Website and E-Mail Address Country Code City Code Netherlands Website: support.euro.dell.com (Amsterdam) E-mail (Technical Support): International Access (Enterprise): Code: 00 email@example.com Country Code: 31 (Latitude): City Code: 20 firstname.lastname@example.org (Inspiron): email@example.com (Dimension): firstname.lastname@example.org...
International Access Code: 00 E-mail (Australia): email@example.com Country Code: 64 Home and Small Business Government and Business Sales Norway (Lysaker) Website: support.euro.dell.com International Access E-mail Support (portable Code: 00 computers): Country Code: 47 firstname.lastname@example.org E-mail Support (desktop computers): email@example.com E-mail Support (servers): firstname.lastname@example.org...
Country Code: 65 Transaction Sales Corporate Sales Southeast Asian and Customer Technical Support, Pacific Countries Customer Service, and Sales (Penang, Malaysia) Spain (Madrid) Website: support.euro.dell.com International Access E-mail: Code: 00 support.euro.dell.com/es/es/email dell/ Country Code: 34 Home and Small Business City Code: 91...
Country (City) Department Name or Service International Access Code Website and E-Mail Address Country Code City Code Sweden (Upplands Website: support.euro.dell.com Vasby) E-mail: email@example.com International Access E-mail Support for Latitude and Code: 00 Inspiron: Country Code: 46 Swefirstname.lastname@example.org City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com...
Country (City) Department Name or Service International Access Code Website and E-Mail Address Country Code City Code Switzerland (Geneva) Website: support.euro.dell.com International Access E-mail: email@example.com Code: 00 E-mail for French-speaking HSB Country Code: 41 and Corporate Customers: support.euro.dell.com/ch/fr/email City Code: 22...
Country (City) Department Name or Service International Access Code Website and E-Mail Address Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Customer Care website: Code: 00 dell.co.uk/lca/customerservices Country Code: 44 E-mail: firstname.lastname@example.org City Code: 1344 Technical Support (Corporate/Preferred...
Technical Support Customer Service DellNet™ Service and Support Employee Purchase Program (EPP) Customers Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans) Financial Services (Dell Preferred Accounts [DPA]) Business Customer Service and Technical Support Employee Purchase Program (EPP) Customers Projectors Technical Support...
(EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard- of-Hearing, or Speech-Impaired Appendix Area, Local Numbers, Toll-Free Numbers toll-free: 1-800-234- toll-free: 1-800-289-...
Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day (U.S. only), one-year, two-year, three-year, or four-year limited warranty. To determine which warranty you purchased, see the invoice that accompanied your hardware product(s). The following sections describe the limited warranties and return policy for the U.S., the limited...
The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
For the first 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.
What if I purchased a service contract? If your on-site service contract is with Dell, on-site service will be provided to you under the terms of the on-site service agreement. Please refer to that contract for details on how to obtain service.
1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction.
You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original...
What is not covered by this limited warranty? This limited warranty does not cover: • Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, or the reloading of the software • Non-Dell branded products and accessories •...
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dell-branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety days. The limited warranty begins on the date of the invoice.
What if I purchased an on-site service contract? If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-...
Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought.
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date of invoice for a refund or credit of the product purchase price.
Dell company, you may return Dell Software and Peripherals products that are in as- new condition to Dell up to 30 days from the date of invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling charges shown on your invoice;...
Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase, model and serial number, name and address of the customer, and details of symptoms and configuration at the time of malfunction, including peripherals and software used.
Limited Wa r ranties and Re tu r n Po licy...
Glossary — A wireless technology standard for short-range (10 m [30 ft]) L U E T O O T H networking devices that allows for enabled devices to automatically recognize each other. O M P A C T L A S H C A R D capabilities of a device.
R OM — read-only memory — Memory that stores data and programs that cannot be deleted or written to by the device. ROM, unlike RAM, retains its contents after you perform a reset. Some programs essential to the operation of your device reside in ROM.
I n d e x ActiveSync about 53 installing 55 appointments scheduling 59 audio Media player 87 notifications 72 AvantGo about 96 battery backup 17 charging 18 main 16 using and installing 15 block recognizer 40 books library 88 Reader 87 reading ebooks 88 removing 91 buttons...
Secure Digital card slot 24 files backing up 36 File Explorer 76 finding 76 finding and organizing 35 restoring 36 synchronizing 53 finding information 9 contacting Dell 122 help ActiveSync Help 108 contacting Dell 122 finding 108 Pocket PC Help 9...
icons program 32 status 30 Inbox about 66 infrared using 100 input panel 38 Internet connecting to 99 Internet Explorer about 93 browsing the web 97 favorite links 96 mobile favorites 94 keyboard soft 40 letter recognizer 40 Media Player about 87 meeting requests creating 60...
Pocket Outlook about 58 Pocket PC getting started 27 pop-up menus 34 print-style text converting written text to 40 programs accessing 31 ActiveSync 53 adding and removing 73 adding programs using ActiveSync 74 AvantGo 96 Calendar 58 Contacts 61 downloading 75 Inbox 66 Media Player 87 MSN Messenger 85...
Switcher Bar 31 sync cable connecting to a computer 22 synchronizing with your computer 19 Tasks about 63 creating 63 text converting written text to print-style text 40 editing 41 input panel 38 typing 40 written 40 Today screen 28 transcriber 41 video Media Player 87...