Bissell ProHeat 2X, 8920 / 8930 / 8960 / 9200 Series Manual

Introduction

We're glad you purchased a BISSELL deep cleaner. Everything we know about floor care went into the design and construction of this complete, high-tech home cleaning system.
Your BISSELL deep cleaner is well made, and we back it with a limited two year warranty. We also stand behind it with a knowledgeable, dedicated Consumer Services department, so, should you ever have a problem, you'll receive fast, considerate assistance.
My great-grandfather invented the floor sweeper in 1876. Today, BISSELL is a global leader in the design, manufacture, and service of high quality homecare products like your deep cleaner.

Product view

To reduce the risk of fire and electric shock due to internal component damage, use only BISSELL cleaning fluids intended for use with the deep cleaner.

BISSELL 2X professional deep cleaning formula with scotchgard ™ protection	BISSELL 2X pet stain and odor formula with scotchgard ™ protection	BISSELL 2X fiber cleansing formula with scotchgard ™ protection	BISSELL 2X allergen cleansing formula	BISSELL 2X natural orange formula	BISSELL 2X lavender essence formula	BISSELL 2X hard floor solutions formula	BISSELL tough stain precleaner

Assembly

Your PROheat 2X comes in three, easy to assemble components:
Upper Handle
Lower Handle
Tool Caddy
The only thing you will need to assemble your cleaner is a Phillips head screwdriver.

1. Slide upper handle onto lower handle.
   
2. Screw 3 screws into the marked holes.
   
3. Place upper hose rack onto back of upper handle, and secure with screw.
   
4. Place lower hose rack onto back of upper handle by pushing in and sliding down until it snaps into place.
   
5. Snap tools into the tool caddy.
6. Wrap power cord and flex hose.
7. Keep flex hose snugly in place by using the hose secure latch. PROheat 2X assembly is now complete.
   

Operations

Special features
Your BISSELL PROheat 2X deep cleaner is a home cleaning system that uses the power of heat, brushes and cleaning formula to get the deep down dirt for a maximum clean. Not only does it come with several unique features, it has been designed with you, the customer, in mind.

Built-in-heater feature
BISSELL PROheat 2X models all feature a patented built-in heater which will heat the hot tap water you put in up to 25 degrees hotter to safely optimize cleaning effectiveness. The heater will never allow the temperature to exceed 190 degrees. The heater switch on the front of the machine controls the heater so you have the option to turn off the heat if you are cleaning delicate wool or oriental rugs.

Do not plug in your cleaner until you have completely assembled it per the above instructions and are familiar with all instructions and operating procedures.

2-in-1 water tank
Our 2-in-1 water tank full capacity system is designed with a heavy duty bladder inside for clean water. As you clean, the clean water in the bladder will empty and mix with the cleaning formula. Dirty water pulled out of your carpets will collect around the outside of the bladder so that clean and dirty water are always kept separate. This allows the user to only carry one tank to and from the sink for emptying and filling.

ReadyTools™ dial
This provides either floor cleaning or above floor cleaning with the turn of a knob. Choose "TOOLS" setting for stairs, upholstery and hard to reach areas and "FLOOR CLEANING" for carpets, area rugs and bare floors.

Before you clean

1. Move furniture to another area if cleaning an entire room (optional).
2. Pick up all loose dirt, debris, and pet hair before deep cleaning. if you're cleaning just a small area of carpeting or less than a whole room, the proheat 2X deep cleaner may be used to vacuum the area before deep cleaning. if so, be sure to keep the red filter screen (in the 2-in-1 tank lid) cleaned of lint so that suction is maintained. When you're done, clear the red filter screen and then rinse both the dirty water and the clean solution tank (inside the flexible bladder) with warm water before starting the deep cleaning process.
3. Plan your cleaning route to leave an exit path. it is best to begin cleaning in the corner farthest from your exit.

4. Pretreating (optional) pretreating is recommended to improve cleaning effectiveness for heavily soiled carpet in high traffic areas such as entryways and hallways.
   BISSELL Tough Stain PreCleaner
   
   1. spray the BISSELL tough stain precleaner formula onto heavy traffic areas, soiled areas, or stains.
   2. allow to penetrate for at least 3 minutes.
   3. clean as normal, using the BISSELL pRoheat 2X machine on the high traffic setting, following the instructions below.

Carpet cleaning

1. Fill the 2-in-1 Water tank. Remove the tank from the base of the machine by lifting up the tank carry handle. carry like a bucket to the sink.
   
   1. Unlatch the top of the tank from the bottom by lifting up on the tank latch located on the back of the tank.
      
   2. Remove the top of the tank by lifting up on the handle. Note how the lip on the top tank separates from the groove in the bottom tank. This placement is important when putting the tank back together.
      
   3. Fill the heavy duty bladder with clean hot tap water. Do not boil or microwave water as it can destroy the bladder.
      
   4. Leaving the filled bottom of the tank on a flat surface, only maneuver the top of the tank. to attach the top part of the tank to the bottom, carefully hook the lip on the top tank into the groove on the bottom tank.
      
   5. Fasten tanks together by securing the latch in the back.
      Note: Remember to secure the tank latch in the back and test to make sure it is secure before picking up the tank.
      

2. Remove formula tank from back of machine.
   
3. Fill the formula tank by first unscrewing the cap and insert. always use genuine BISSELL 2X formulas to maximize cleaning and for the safety of your machine. fill with water to WateR line and then fill up to foRmula line with BISSELL 2X concentrated formula. Replace formula tank.
   
4. Set custom clean dial. simply choose one of the 4 settings (heavy traffic, normal clean, light clean, or water rinse).
   
5. Set Readytools dial to the floor cleaning setting.
   
6. Plug into a proper outlet and turn the power and heater switches to the on ( i ) position. allow 1 minute for the built-in heater to warm-up before cleaning. the pRoheat 2X will be fully warmed and will provide optimal performance after a minute of continuous heated cleaning.
   
7. Cleaning strokes. While pressing the trigger, make one slow forward wet pass and another one back.
   
   Do not overwet. take care not to run over loose objects or edges of area rugs. stalling brush may result in premature belt failure.
   Note: Your machine may be equipped with a circuit breaker that will automatically shut off the brush if a large or loose object is caught in the brush roll. If that happens, be sure to unplug your machine, remove the foreign object, and then plug the machine back in to reset the circuit breaker. Release the trigger and make one slow forward and backward pass over the same area to remove any residual dirty water and aid in drying. Repeat cleaning passes until solution being pulled up appears clean. continue passes without pressing the trigger until you can't see any more water being pulled up.
   
   To reduce the risk of fire and electric shock due to internal component damage, use only BISSELL cleaning fluids intended for use with the deep cleaner.
8. Remove the tank from the base of the machine by lifting up on the tank carry handle. carry like a bucket to a utility sink or outside where you will dispose of the dirty water.
   
   1. Unlatch the top of the tank from the bottom by lifting up on the tank latch located on the back of the tank.
      
   2. Remove the top of the tank by lifting up on the handle.
      Note how the lip on the top tank separates from the groove in the bottom tank. This placement is important when putting the tank back together.
      
   3. Lift the bottom portion of the tank; pour out dirty water in the sink through the triangular shaped opening in the corner of the tank. Note: You may notice hair & debris deposits on the carpet or in the tank that were loosened by the cleaning action. This debris should be picked up and thrown away.
      
   4. Fill the heavy duty bladder with clean hot tap water, following instructions 1c through 1e.
      Note: Remember to secure the tank latch in the back and test to make sure it is secure before picking up the tank. Always check the level of cleaning formula in the formula tank at the same time, and refill as needed.
      
9. Water rinse (recommended). Rinsing is an optional step that can be done during the cleaning process or after the carpeted area has been completed. switch to the water rinse setting, on the custom clean dial and follow the same path as you did for cleaning. take care to do a forward (wet) stroke by depressing the trigger, and a backward (wet) stroke, followed by a forward and backward (dry) stroke, releasing the trigger. continue this until the water you see coming up the nozzle is clear. (see more machine care tips.)
   

Cleaning with attachments
Your PROheat 2X machine comes equipped with a hose and at least one attachment for cleaning stairs, upholstery, and more.

1. 
   if using to clean upholstery, check upholstery tags.
   1. check manufacturer's tag before cleaning. "W" or "Ws" on the tag means you can use your pRoheat 2X. if the tag is coded with an "X" or an "s" (with a diagonal stripe through it), or says "dry clean only", do not proceed with any deep cleaning machine. do not use on velvet or silk. if manufacturer's tag is missing or not coded, check with your furniture dealer.
   2. check for colorfastness in an inconspicuous place.
   3. if possible, check upholstery stuffing. colored stuffing may bleed through fabric when wet.
   4. plan activities to allow upholstery time to dry.
   5. pick up any loose dirt, debris and pet hair before deep cleaning.
2. Follow the instructions for filling the 2-in-1 water tank and the formula tank.
3. Set Readytools dial to the "tools" setting. this will allow spray and suction from the hose.
4. Set custom clean dial for heavy traffic, normal clean, light clean, or water rinse as desired.
5. Attach the cleaning tool to the end of the hose.
   
6. Plug in and turn on the power switch and heater (if desired).
7. Clean by pressing the trigger to spray solution onto the area to be cleaned. slowly move the tool back and forth over the soiled surface. Release the trigger to suction soiled water. continue to clean in the area, working in small sections, until no more dirt can be removed. Rinse (optional) and suction as needed.
   
   Do no overwet.
   
   to reduce the risk of injury, be extra careful when cleaning stairs. make sure machine is secure and level.

Deep reach tool attachment (Select models only)

1. Follow the instructions for filling the 2-in-1 water tank and the formula tank.
2. Follow instructions 3-6 under "cleaning with attachments".
3. Set tool on stain and press the trigger to spray solution onto the area to be cleaned.
   
4. Slowly move the tool back and forth over the soiled surface, keeping the tool in contact with the carpet.
5. Release trigger and move tool slowly over the soiled area to suction up water and dirt.
   
6. Continue to clean the area, working in small sections, until no more dirt can be removed.
7. Remove tool from hose when finished. Clean under warm water before storing.
   

1. Blot up liquids with an absorbent cloth or paper towels. White materials are recommended because certain dyes may bleed and make the stain worse.
2. Gently scrape up any semi-solids with a spoon or spatula. do not use a knife or other utensil with sharp edges because it could damage the carpet or upholstery.
3. If the area has already dried, separate and remove from the carpet whatever semisolids and residue that can be accessed before deep cleaning.
4. Be sure to test any spot removal formulas in an inconspicuous area first. this is important as some dyes and materials could be damaged or discolored by cleaning solvents. if such a change should occur, try a different solution or call a professional.
5. If cleaning on berber carpeting, gently run your machine over a hidden area. if no fuzzing occurs, continue cleaning in soiled area.
6. Using the BISSELL tough stain precleaner, spray evenly over soiled area. do not overwet. Wait 3-5 minutes. gently work the solution by blotting area with a clean, damp, color safe cloth.
   
7. Clean using either the FLOOR CLEANING, or TOOLS setting on the Readytools dial.

Hard floor cleaning
(Select models only) Your PROheat 2X model may have come with a hard floor attachment and 2X Hard Floor Solutions Formula. If not, these products are available for purchase by contacting the BISSELL Consumer Services department by phone or at the website. The hard floor tool provides effective cleaning for linoleum, vinyl, and tile floors. Caution: Do not use on unsealed hardwood floors.

to reduce the risk of fire and electric shock- when cleaning a hard floor, the BISSELL bare floor tool kit 203-5642 must be used and it must only be used with BISSELL hard floor solutions or BISSELL 2X hard floor solutions cleaning fluid intended for use with this appliance.

to reduce the risk of fire, electric shock or injury unplug from outlet before servicing.

1. vacuum with a specialized dry vacuum or sweep thoroughly to pick up any loose debris and pet hair.
2. move any furniture, if needed.
3. fill the formula tank to "WateR" line with water. fill to "foRmula" line with BISSELL 2X hard floor solutions.
4. fill the 2-in-1 water tank with hot tap water and set aside.
5. attach the hard floor tool onto the bottom of the machine by hooking it into the nozzle and swinging it down until it clicks into place.
   
6. set Readytools dial to the "flooR cleaning" setting.
7. set the custom clean dial to noRmal clean.
8. plug into an outlet and turn the power switch and heater ON ( I ).
9. slowly move the machine forward and back over hard floor surface one time while depressing trigger.
   
   Do not overwet.
10. repeat the motion without pressing the trigger using the hard floor tool to squeegee and suction up the dirty water.
11. allow adequate time for floors to dry.
12. remove hard floor tool, rinse and dry before storing.
13. rinse out the formula tank.

Machine storage
Once your cleaning is complete, make sure the 2-in-1 water tank is emptied, rinsed out, and dried before the next use. The formula tank can remain filled and ready to go. Note: Store cleaner in a protected, dry area. Since this product uses water, it must not be stored where there is a danger of freezing. Freezing will damage internal components and void the warranty.

To reduce the risk of fire, electric shock or injury unplug from outlet before servicing.
Tip:
let all parts dry completely before storing

Machine care
For best results, a few simple steps can assure your machine is well maintained after your cleaning is complete.

1. flush your machine of any remaining residual solution.
   1. fill the 2-in-1 clean water tank with clean hot tap water.
   2. plug your machine into a proper outlet and set the custom clean dial to the rinse setting. turn the power on by pressing the power button.
   3. Recline the handle and press the spray trigger for 15 seconds while making forward and backward passes on carpet. Release the trigger to suction. Repeat for another 15 seconds. continue without pressing the trigger until there is no more water being suctioned.
2. turn power and heater switches off (o). unplug the machine and wrap the power cord. empty the 2-in-1 water tank.
3. rinse out 2-in-1 water tank, with running hot tap water, taking care to clean underneath the heavy duty bladder, and all around it.
   
4. the top half of the tank can be rinsed clean through the nozzle area. also, pop out the red filter underneath the top half of the tank and rinse out. Replace before putting the top and bottom halves of the tank together.

5. before you place the cleaned 2-in-1 water tank back onto the machine, remove the red solution filter cap (on the base of the machine).Remove the cap by inserting a coin or a flat head screw driver into the slot on the top. turn counter clock wise and unscrew. set aside.
   1. Remove the white filter by grasping the post and pulling up and out of the unit. Rinse the filter under cold water.
      Note: Be careful not to drop the filter into the sink or disposal.
      
   2. Replace the white filter back into the filter area.
      Note: Make sure the white filter is seated properly before placing the red solution filter cap.
      
   3. Replace the red solution filter cap and turn clockwise to tighten.
      
6. keeping the 2-in-1 water tank off of the base of the machine, simply unscrew the floor nozzle using a phillips head screwdriver. this can be rinsed out at the faucet. then replace back onto the machine by starting from the bottom of the nozzle and hooking the tabs into the holes on the bottom sides of the machine. secure into place with the screw.
   

6. the inside of the end caps by the brush rolls can be wiped out with a clean paper towel, or, if a more thorough cleaning is desired, the end caps can be taken off using a phillips head screwdriver and rinsed clean. Replace after cleaning.
7. any loose hair or debris can be pulled from the brush rolls and thrown away. for the most thorough clean before storage, follow directions for removal and replacement of the brush rolls and belts.
8. to clean attachments that may have been used, remove from hose and rinse under clean, running water. dry and replace attachment in the tool caddy. clean the hose by suctioning clean water from the tap. before replacing, lift end of hose and stretch out to ensure all water is cleared from hose.
9. after carpet is dry, vacuum with a sepcialized dry vacuum to remove hair and fuzz.

to reduce the risk of fire, electric shock, or injury, turn power off and disconnect plug from electrical outlet before performing maintenance or troubleshooting.

Small belt removal and replacement
Occasional replacement of one or both belts may become necessary. If that is needed, please follow the instructions below.

1. Turn off the machine, and unplug it from the outlet.
2. Remove both the 2-in-1 water tank and the formula tank. set aside.
3. Unscrew the front nozzle and remove it. set aside.
   
4. Turn the machine on its side.
   
   cord side down.
   
5. Remove the clear end cap by unscrewing the 2 black screws. take care not to drop the screws into the unit.
6. Remove 1 silver screw.
   
7. Remove pivot arm by gently lifting up.
8. Remove small brush belt.
   
9. Replace small brush belt, and reverse steps above.
   

Maintenance and care

Brush removal and large belt replacement

to reduce the risk of fire, electric shock or injury, unplug from the outlet before servicing.
Brushes can be removed for cleaning or replacement as needed.

1. Follow small belt removal instructions.
2. Remove brush rolls by pulling them off of the metal rods. Be careful not to lose the small washer at each end of the brush rolls.
   
3. Place cleaned or new brush rolls back onto the rods. make sure one washer is on each end of the rollers prior to sliding onto the rod. be sure to let the rod slide through the bushing to insure proper fit.
   
4. Re-attach the long belt on the bottom to the cogs of the small roller brushes.
   
5. Place small belt over back roller and metal cog.
   
6. Place pivot arm in place and screw in place using the silver screw.
   
7. Re-attach clear end cap by tightening with the (2) black screws.
   
8. Return front nozzle to front of unit, by latching from underneath and then securing with a screw.
   If you have any questions or are having trouble installing or replacing your belt(s) or brushes, please call BISSELL Consumer Services.
   

Troubleshooting

Built-in heater ready light does not illuminate

Reduce Spray or No Spray

DirtLifter ® PowerBrush does not turn

Cleaner not picking up solution

Other maintenance or service not included in the manual should be performed by an authorized service representative.
Please do not return this product to the store. For any questions or concerns, BISSELL is happy to be of service. Contact us directly at 1-800-237-7691.

Replacement parts - BISSELL PROheat 2X

Below please find a list of common replacement parts. While not all of these parts may have come with your specific machine, all are available to you for purchase, if desired.

*Not all parts are included with every model.

Accessories - BISSELL PROheat 2X

*not all parts are included with every model.

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BISSELL consumer services
For information about repairs or replacement parts, or questions about your warranty, call:
BISSELL Consumer Services
1-800-237-7691
Monday - Friday 8 a.m. — 10 p.m. ET Saturday 9 a.m. — 8 p.m. ET
Or write:
BISSELL Homecare, Inc.
PO Box 3606
Grand Rapids MI 49501
ATTN: Consumer Services
Or visit the BISSELL website - www.BISSELL.com
When contacting BISSELL, have model number of cleaner available.
Please record your Model Number:
Please record your Purchase Date:
NOTE: Please keep your original sales receipt. It provides proof of purchase date in the event of a warranty claim.
Visit our website at: www.BISSELL.com

When using an electrical appliance, basic precautions should be observed, including the following:
Read all instRuctions befoRe using youR deep cleaneR.

To reduce the risk of fire, electric shock, or injury:

• Do not immerse.
• Use only on dry surfaces or surfaces moistened by the cleaning process.
• Always connect to a properly grounded outlet.
• See Grounding Instructions.
• Unplug from outlet when not in use and before conducting maintenance or troubleshooting.
• Do not leave machine when it is plugged in.
• Do not service machine when it is plugged in.
• Do not use with damaged cord or plug.
• If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, have it repaired at an authorized Service Center.
• Use indoors only.
• Do not pull or carry by cord, use cord as a handle, close door on cord, pull cord around sharp corners or edges, run appliance over cord, or expose cord to heated surfaces.
• Unplug by grasping the plug, not the cord.
• Do not handle plug or appliance with wet hands.
• Do not put any object into appliance openings, use with blocked opening, or restrict air flow.
• Do not expose hair, loose clothing, fingers or body parts to openings or moving parts.
• Do not pick up hot or burning objects.
• Do not pick up flammable or combustible materials (lighter fluid, gasoline, kerosene, etc.) or use in the presence of explosive liquids or vapor.
• Do not use appliance in an enclosed space filled with vapors given off by oil base paint, paint thinner, some moth proofing substances, flammable dust, or other explosive or toxic vapors.
• Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, gasoline, etc.).
• Do not modify the 3-prong grounded plug.
• Do not allow to be used as a toy.
• Do not use for any purpose other than described in this User's Guide.
• Do not unplug by pulling on the cord.
• Use only manufacturer's recommended attachments.
• Use only cleaning products formulated by BISSELL for use in this appliance to prevent internal component damage. See the cleaning fluid section of this guide.
• Keep openings free of dust, lint, hair, etc.
• Do not point attachment nozzle at people or animals
• Keep appliance on a level surface.
• Turn off all controls before unplugging.
• Unplug before attaching the TurboBrush^®.
• Be extra careful when cleaning stairs.
• Close attention is necessary when used by or near children.
• Always install float before any wet pick up operation.

SAVE THESE INSTRUCTIONS.
This model is foR household use only.

GROUNDING INSTRUCTIONS
This appliance must be connected to a grounded wiring system. if it should malfunction or break down, grounding provides a safe path of least resistance for electrical current, reducing the risk of electrical shock. the cord for this appliance has an equipment-grounding conductor and a grounding plug. it must only be plugged into an outlet that is properly installed and grounded in accordance with all local codes and ordinances.


Improper connection of the equipmentgrounding conductor can result in a risk of electrical shock. check with a qualified electrician or service person if you aren't sure if the outlet is properly grounded. do not modify the plug. if it will not fit the outlet, have a proper outlet installed by a qualified electrician. this appliance is designed for use on a nominal 120-volt circuit, and has a grounding attachment plug that looks like the plug in the drawing above. make certain that the appliance is connected to an outlet having the same configuration as the plug. no plug adapter should be used with this appliance.