Trouble Shooting - Soundstream RESERVE WHD14+ Owner's Manual

Trouble Shooting

If you have problems operating this product, refer to this section. The most common
problems are listed below, along with likely causes and solutions. If a solution to your problem
cannot be found here, contact your dealer or Soundstream Technical Support.
Problem
No response from the unit. •Restart the unit by turning o˛ the motorcycle for
General
No sound from the unit.
USB
Cannot play a media file.
Cannot make Bluetooth
streaming.
Poor hands-free phone
call quality.
Bluetooth
Cannot make Bluetooth
connection.
Connection failed.
Apple
-Communication failed
CarPlay
and the system is trying
to connect.
-Wait for a while. Then,
perform the actions below
if the error message is still
displayed.
• Connect a USB cable to
get started.
Android
• Your phone does not
Auto
support wireless, check
your phone.
• Connection failed. Please
check yourphone to
confirm connection.
• Android Auto has
disconnected.
FM/AM
• Poor radio reception.
Radio
ten seconds, then turning the motorcycle back on.
• The unit is muted. Adjust the volume.
• Select the correct audio source on the unit.
• The file format on the USB flash drive is not
supported by the unit. Change media files.
• The file system of the USB flash drive is not
supported by the unit. Change the USB drive.
• Make sure your mobile phone is within Bluetooth
range.
• Pair and connect your mobile phone.
• CarPlay or Android Auto is being connected.
Unplug your mobile phone from the unit to enable
Bluetooth connection.
• Check signal strength on your mobile phone.
• Check that the microphone is firmly attached and
plugged in. Or relocate the microphone for noise
reduction.
• CarPlay/Android Auto connection disables
Bluetooth on the unit. Unplug CarPlay or Android
Auto from the unit to enableBluetooth connection.
• The unit is already connected to a mobile device.
Disconnect the current Bluetooth connection
before connecting to another Bluetooth device.
•Restart the iPhone.
•Disconnect the cable from the iPhone, and then
connect the iPhone again after a few seconds.
• Turn the ignition switch to OFF and then to ON.
•Check if the device is compatible with Android
Auto.
•Android Auto app is not installed on thedevice.
Then install the app.
•Wi-Fi connection failed and Android Auto app did
not start. Check if the Wi-Fi function on the device is
turned on.
•Turn on the Wi-Fi function on the device and the
unit when you use Android Auto.
• FM/AM antenna is not connected or extended.
Connect and secure an FM/AM antenna (not includ-
ed).
• The antenna output wire is not connected.
Connect the wire.
• Turn o˛ RDS/RBDS, TA and AF.
24
Correct action