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Henden Elevate 11kW Installation & Owner's Manual

Elevate inverter heat pump
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Elevate Inverter Heat Pump
Installation
& Owners Manual
CAUTIONS AND WARNINGS
WARNING: Electrical installation
must be carried out by a licenced
electrician in accordance with the
wiring rules and local regulations.
-50dBm
IMPORTANT
Please read carefully
Keep the Henden Inverter Heat Pump away
from any potental fire source.
The Henden Inverter Heat Pump must be
placed in a well ventilated area.
Repair must be carried out by manufacturer
approved service personnel.
Date Issued: November 2024

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  • Page 1 & Owners Manual -50dBm IMPORTANT Please read carefully CAUTIONS AND WARNINGS Keep the Henden Inverter Heat Pump away from any potental fire source. WARNING: Electrical installation must be carried out by a licenced The Henden Inverter Heat Pump must be placed in a well ventilated area.

  • Page 2: Table Of Contents

    Table of contents 1. Specifications 2. Dimensions 3. General information 4. Installation and connection 5. Operation 6. Wi-Fi/App connectivity 7. Troubleshooting 8. Appendix 9. Warranty...
  • Page 3 Your water pump system and water filtration system must be maintained periodically for the optimum operation of the Henden Elevate heat pump. Lack of maintenance in the water circulating system may result in greater energy consumption due to lowered water flow rate through the heat pump which may reduce the energy efficiency of the heat pump.
  • Page 4 WARNING Please read this manual carefully BEFORE installing, operating, and maintaining the Henden Elevate Heat Pump. Installation must be carried out by a qualified pool professional and installed in accordance with this instructions, relevant Australian standards, local regulations and building codes.
  • Page 5 Installation This heat pump pool heater is a sealed system that is pre-charged with R32 • refrigerant. Installation of this heat pump does not require refrigerant charging or work on refrigerant carrying components. This heat pump is suitable for outdoor installation only. It must not be located in a •...
  • Page 6 If the power supply to the heat pump is interrupted during operation, the heat pump • will automatically resume operation when the power is restored. The Henden Elevate Heat Pump can only be used to heat or cool pool water. It can • NEVER be used to heat or cool flammable or turbid liquid.

  • Page 7: Specifications

    1. Specifications Henden Henden Henden Henden Henden Henden Henden Elevate Elevate Elevate Elevate Elevate Elevate Elevate Model Inverter Heat Inverter Heat Inverter Heat Inverter Heat Inverter Heat Inverter Heat Inverter Heat Pump 11kW Pump 14kW Pump 18kW Pump 21kW Pump 26W...

  • Page 8: Dimensions

    126kg Note: Information contained in this table are subject to change without notice. 3. General Information 3.1. Contents After unpacking the Henden Elevate Heat Pump, please check if you have all the following components. • X1 Henden Elevate Heat Pump •...
  • Page 9 Note: The Henden Elevate Heat Pump will have ideal performance in the operation range: Air 15°C~25°C. 3.3. Operating modes The Henden Elevate Heat Pump has three modes - Turbo, Smart and Silence. These modes have different operating characteristics. See table below for a summary and recommended use. Mode...

  • Page 10: Installation And Connection

    Sides: 300mm WARNING Never install the Henden Elevate Heat Pump in a closed room with a limited air volume in which the air expelled from the unit will be reused, or close to an object that could block the air movement. Such locations impair the continuous supply of fresh air, resulting in reduced efficiency and possibly preventing sufficient heat output.
  • Page 11 Attach the supplied union tails to the inlet and outlet of the Henden Elevate Heat Pump. Check to ensure the sealing surfaces are clean and free of dirt and debris. c. Reattach the union to the inlet and outlet of the Henden Elevate Heat Pump, hand tighten to secure.
  • Page 12 Always keep the Henden Elevate Heat Pump upright. If the unit has been tilted at an • angle, wait at least 24 hours before starting the heat pump. 4.3. Water pipe connections: Note: The inlet and outlet water connections on the Henden Elevate Heat Pump must not take the weight of the water pipes.
  • Page 13 4.4.2 External Connectors Installation Inverter Depending on the type of pool heating and cooling requirements, the Henden Elevate Heat Pump may be operated by external controller. There are 3 connectors on the side of the unit. These are for external control, RS485 and Pump Control.
  • Page 14 a) Wiring Ext. Control Cable to the connector After disassembling the connection point, pull the operation key outward. Remove the original wiring and connect the signal wire to the Pink and Blue Port. Once complete, push the operation key inward to lock the signal wire. （Outer diameter dimension of the signal wire ：5-9MM）...
  • Page 15 Attach the covers back on the heat pump. Check for acceptable earth continuity between the heat pump accessible metal parts and a known earth point. Equipotential bonding in accordance with the Wiring Rules may be required for this heat pump. Henden Henden Henden Henden Henden Henden...
  • Page 16 4.5. Commissioning Before operating the heat pump Check installation of the heat pump including condensate drain. Check the inlet and the outlet pipe connections are correct. Check installation of the pool system, including the water pump, water treatment system, filtration system and controller. Check the electric supply wiring, earth continuity and equipotential bonding, where required, are completed by a licensed person for the heat pump and other equipment for the pool system.
  • Page 17 Weekly Check around the unit for Remove any debris that is restricting air leaves/debris and blocked circulation around the Henden Elevate Heat drain. Pump. Inspect and rectify the condensate drain blockage. Quarterly Check all gaskets Isolate and turn off the heat pump.

  • Page 18: Operation

    If you live in a climate where your temperature is low enough to freeze the pool, it is important to winterize your Henden Elevate Heat Pump when not in use. Failure to follow these steps could result in water freezing inside the unit, and causing potential damage.
  • Page 19 5.2. Operation instructions Symbol Designation Function 1. Power On/Off ON/OFF 2. Wi-Fi setting 1. Press and hold for 3 seconds to unlock/lock screen 2. After screen is unlocked, press to select mode: Lock/Unlock Auto - set temperature 12-40°C • Heating - set temperature 18-40°C •...
  • Page 20 Smart/Silence mode Auto Heating Cooling Compressor capacity percentage Wi-Fi connection Water inlet Water outlet Power On: a. Press for 3 seconds to unlock the screen. b. Press to turn on the heat pump. Adjust Set Temperature: a. Ensure screen is unlocked. b.
  • Page 21 During colder months, a buildup of frost may develop on the evaporator due to the moisture that is in the air. The buildup of frost may impede on the air flow over the evaporator fins hence the Henden Elevate heat pump is integrated with a defrost strategy.

  • Page 22: Wi-Fi/App Connectivity

    6. Wi-fi/App connectivity 6.1. Download the *Henden Heat Pump* App Android Mobile please download from iPhone please download from Google play 6.2. Account registration Registration by Cell phone number/Email 6.3. Create family Set a name for the family and choose the room of the device.
  • Page 23 6.3.1 Auto Discovery (Bluetooth) a. Make sure the Bluetooth function is enabled on your phone b. Press for 3 seconds after the screen unlock, will be flashing rapidly to enter Wi-Fi binding status. c. Click "Add Device", wait for the app to search for the device and then click "add", then follow the instructions below to finish the device binding.
  • Page 24 More share device Heating capacity percentage Indicate the working status The current swimming pool water temp Switching °C/°F Setting temp Temp adjustment slider Smart/Silence Selection Cloud Timer Heating/Cooling/Auto Selection ON/OFF...
  • Page 25 6.5. Share devices with your family members 1. Get your family member to download the app. 2. In your master app, click the pencil in the top right hand of the home screen. 3. Select the option ‘Create Group’. Select ‘Add Device’ and follow the prompts to add the family member by entering their phone number.
  • Page 26 6.7. Parameter list Content Adjust range Step length 0: Continuous 1: Water temp control Water Pump Running Way 2: Time/water temp control Time Setting (Only available when the 120 min 5 min water pump running way is set to "2") Compressor Continuously Running Time between 90 min...

  • Page 27: Troubleshooting

    Exhaust temp. °CI °F °CI °F Outer coil pipe temp. (Evaporator) °CI °F Gas return temp. °CI °F Inner coil pipe temp. (Titanium heat exchanger) Cooling plate temp. °CI °F Electronic expansion valve opening DC fan speed (r/min) 7. Troubleshooting 7.1.
  • Page 28 Wait until the power recovers Power switch is off Switch on the power Henden Elevate Heat Pump doesn't run Fuse burned Call Henden distributor or call aftersales The breaker is off Check and turn on the breaker Remove the obstacles evaporator blocked...

  • Page 29: Appendix

    Cooling (Titanium heat exchanger) coil pipe temp sensor Ambient temp sensor failure Cooling plate sensor failure Current sensor failure Restart memory failure Compressor drive module failure PFC module failure Compressor start failure Compressor running failure Inverter board over current protection Inverter board overheat protection Current protection Cooling plate overheat protection...
  • Page 30 B. Heat Pump 21kW ~ 32kW Wiring Diagram C. Heat Pump 40kW Wiring Diagram...

  • Page 31: Warranty

    9. Warranty Henden Elevate Heat Pump Reece Australia Product Quality Guarantee You have purchased a quality product from Reece Australia Pty Ltd ABN 84 004 097 090 ("Reece Australia"). Warranty Terms & Conditions These Warranty Terms and Conditions ("Warranty") constitute your agreement with Reece Australia and will apply to your service order.
  • Page 32 Warranty Periods The Warranty Periods commence from the date the customer purchased the product from Reece Australia. Within the Warranty Periods, products which are found upon inspection by an authorised Reece Australia representative or an associated licensed technician supplied by either Reece Australia or a relevant supplier ("Service Agent") to be defective in construction, material, or assembly, will be repaired or exchanged with an equivalent product at no cost to the customer.
  • Page 33 Installation carried out by unqualified technician • Electrical installation carried out by a person without appropriate electrical license • • The heat pump was operated outside of its intended use Inadequate heating / cooling of swimming pool due to undersized heat pump •...
  • Page 34 Labour Warranty for installation labour is twelve (12) months from date of purchase. All replacement parts/ components will be supplied direct by Reece Australia. Should the buyer purchase parts/ components from their own supplier the company may at their own discretion reject or reimburse the cost to which the company can purchase the part for.

This manual is also suitable for:

Elevate 14kwElevate 18kwElevate 21kwElevate 26kwElevate 32kwElevate 40kw

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