Henden 2712991 Installation & Owner's Manual
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Henden 2712991 Installation & Owner's Manual

Inverter heat pump
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Inverter Heat Pump
INSTALLATION &
OWNER'S MANUAL
CAUTIONS AND WARNINGS:
Installation and maintenance must be handled
by a professional pool builder/service agent.
Repairs should be carried out in a well
ventilated area.
Failure to follow these instructions and comply
with all applicable codes may cause serious
bodily injury and/or property damage.
This Inverter Heat Pump contains R32
IMPORTANT
Please read carefully
refrigerant gas which is a flammable substance
under certain conditions.
Turn off the power during thunderstorms and
severe weather.
The Inverter Heat Pump must be positioned on a
concrete base. It is recommended that the frame
is secured using M10 bolts.
Do not lift the Inverter Heat Pump using the
water unions.

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  • Page 1 Inverter Heat Pump INSTALLATION & OWNER’S MANUAL IMPORTANT Please read carefully refrigerant gas which is a flammable substance CAUTIONS AND WARNINGS: under certain conditions. Installation and maintenance must be handled Turn off the power during thunderstorms and by a professional pool builder/service agent. severe weather.
  • Page 2 HENDEN – INSTALLATION & OWNERS MANUAL...

  • Page 3: Table Of Contents

    First time start up Typical installation Alternative installation options Operation App functionality Specifications Dimensions Maintenance Winterising Troubleshooting Error codes Frequency conversion board fault Exploded diagram (9kw/14kw/17kw/20kw) Spare parts (9kw/14kw/17kw/20kw) Exploded diagram (24kw/28kw) Spare parts (24kw/28kw) Warranty Notes HENDEN – INSTALLATION & OWNERS MANUAL...

  • Page 4: Introduction

    > The surroundings of the Henden Inverter Heat Pump should be kept clear to avoid restricting ventilation. > Install the Henden Inverter Heat Pump in a well ventilated, outside area. > Regularly check the condensate hose for blockages and clean as necessary.

  • Page 5: In The Box

    Inverter Heat Pump QUICK START GUIDE Thank you for purchasing a Henden Inverter Heat Pump. Built with inverter technology for energy efficiency and designed for super quiet operation. Harness the power of this high performing heat pump and enjoy more time in the pool.

  • Page 6: Electrical Set Up

    Always use a qualified electrician to perform any electrical work. A licensed electrician must read the information before connecting. The Henden Inverter Heat Pump must be earthed and equipotential bonded. Ensure the power cable and circuit breaker are of suitable size for the heater being installed.

  • Page 7: Installation

    Inverter Heat Pump INSTALLATION Positioning the Henden Inverter Heat Pump To begin, position the Henden Inverter Heat Pump on solid level ground outside. Do not place the unit in an enclosed area. Check that there are no objects blocking the air inlet and that the minimum clearance guidelines displayed are followed.
  • Page 8 Run the drain hose downhill to a suitable location. For example, a garden or nearby stormwater drain. Note: the hose can drain up to 10 litres of condensation per hour. HENDEN – INSTALLATION & OWNERS MANUAL...
  • Page 9 Inverter Heat Pump INSTALLATION Connecting the pipework Using the 40mm tail supplied, connect the inlet of the Henden Inverter Heat Pump downstream, after the pool pump and filter. Using the 40mm tail supplied, connect the outlet upstream before any chlorinators, acid injection or other chemical dosing systems.

  • Page 10: First Time Start Up

    FIRST TIME START UP Powering the Henden Inverter Heat Pump With the bypass valve fully open, turn the pool pump on. Check there are no water leaks and verify adequate flow to and from the pool. Turn on the electrical power supply to the Henden Inverter Heat Pump.
  • Page 11 Closing the bypass valve will decrease the temperature differential. Adjust until Flow optimum differential of 2–3 °C is Bypass achieved. Handy Tip! Wait two minutes between each adjustment. HENDEN – INSTALLATION & OWNERS MANUAL...
  • Page 12 Pump should be 5–10°C cooler than the ambient air temperature. The initial start up is complete. Allow the Henden Inverter Heat Pump to run 24 hours per day until the desired pool temperature is reached. This can take several days.

  • Page 13: Typical Installation

    While the circulation pump is running, the Henden Inverter Heat Pump will continue to monitor the flow and temperature. When the Henden Inverter Heat Pump detects a loss of flow the Heater will power off and an E3 – ‘Low Flow’ error message will be displayed.

  • Page 14: Alternative Installation Options

    (For External Automation Control, Independant Circulation Pump & Chlorinator Override Controller Installations) Locate the electrical terminal cover on the right side of the Henden Inverter Heat Pump and remove the two screws attaching the cover using a phillips head screwdriver.
  • Page 15 Please check with the automation system provider that the connection is a dry contact switch and the best way to install with their equipment. The Henden Inverter Heat Pump can be paired with an external automation controllers. To connect the controller, follow the steps below.
  • Page 16 Heat Pump display reads “OFF” check the heat pump setting in the external controller. Handy Tip: If the external controller uses a temperature sensor, set the Henden Inverter Heat pump to its maximum temperature to allow full override from external Controller.
  • Page 17 Active terminal to the P1 terminal. P M P Use the P1 and P2 termination points HEAT PUMP to hardwire a 10amp power outlet. POOL PUMP HENDEN – INSTALLATION & OWNERS MANUAL...
  • Page 18 Handy Tip: For optimal efficiency Henden recommends adjusting parameter #6 to 100. This will force the Henden Inverter Heat Pump to operate at 100% and reduce the time the circulation pump is required to run. To modify the parameters, refer to page 28.
  • Page 19 Flow activated with Chlorinator override controller An onboard pump output relay can activate the main filtration pump by using it in combination with a “Chlorinator override controller”. This allows the Henden Inverter Heat Pump to run past the chlorinator timers and prevent over-chlorination when further heating is required.
  • Page 20 ALTERNATIVE INSTALLATION OPTIONS Solar retro The Henden Inverter Heat Pump can be used to replace existing solar heating systems. In some installations, this can be achieved using the existing solar pipework and pump. A - Pool Pump B - Solar Controller...

  • Page 21: Operation

    Timer key - Used to set timer Boost/Silence Mode key – Used to switch between boost and silence mode Power ON/OFF key – Used to Up key – used to increase/move up Power ON/OFF. HENDEN – INSTALLATION & OWNERS MANUAL...
  • Page 22 OPERATION Interpreting the Symbols Mode (Auto, Heating or Cooling) Inlet Temperature (Pool) Wi-Fi Connectivity Celsius/Fahrenheit Clock Percentage/kW Timer Outlet Temperature/Minute Boost/Silence mode HENDEN – INSTALLATION & OWNERS MANUAL...
  • Page 23 ON/OFF. Mode Selection The Henden Inverter Heat Pump offers three modes: heating, cooling and auto. Henden recommends using the default mode (heating). However, if required to select a different mode, quickly press the ‘M’ key Keep pressing the ‘M’ key until you reach the desired mode.
  • Page 24 ‘off/ end’ time. Press BOOST/SILENCE key to confirm the off/ end time and quit timer settings. Note: The timer adjustment will automatically quit after 30 second of no key is pressed. HENDEN – INSTALLATION & OWNERS MANUAL...
  • Page 25 Auto Defrost and Manual Defrost Auto Defrost: If the Henden Inverter Heat Pump runs for extended periods in cold climates, it may experience a build of of ice. If so, the unit will detect this and automatically go into defrost mode. When the Henden Inverter Heat Pump is defrosting the Heat mode icon will start flashing.
  • Page 26 In ‘parameter checking’ state, press UP or DOWN to change the parameters value. Press BOOST/SILENCE to confirm and return to the previous status. Press POWER key to quit and return to the previous status. HENDEN – INSTALLATION & OWNERS MANUAL...
  • Page 27 -10 – 20 overheat level (cooling) Electronic expansion valve 0: Auto manual/auto 1: Manual Electronic expansion valve 30–240C opening setting (heating) Electronic expansion valve 30–240C opening setting (cooling) Power off memory function 0: NO 1: YES HENDEN – INSTALLATION & OWNERS MANUAL...

  • Page 28: App Functionality

    Mobile data can interrupt the connection process in some cases therefore failing to connect the unit. Handy Tip: Your phone should be displaying full Wi-Fi strength with -50 DB > to ensure that you have enough signal strength for the heater to connect. HENDEN – INSTALLATION & OWNERS MANUAL...
  • Page 29 Inverter Heat Pump APP FUNCTIONALITY The Invergo App can be used to control and monitor your Henden Inverter Heat Pump via Wi-Fi. To set up the Invergo App, follow the steps below: Open Apple Apps or Google Play and 10.30 download Invergo.
  • Page 30 App display: 10.30 Inverter Pool Heat Pump Indicate Compressor Boost/Silence speed Mode 100% Boost ºC/ºF Switch Inlet water temperature ºC Setting Temperature 35ºC Temp Set Query Select Heating/ Cooling/Auto mode Select Boost/Silence Mode Timer On/Off HENDEN – INSTALLATION & OWNERS MANUAL...

  • Page 31: Specifications

    991 x 347 x 991 x 347 x 991 x 347 x 1122 x 415 x Length x width x height x 654mm x 654mm 654mm 755mm 755mm 958mm Weight 46kg 49kg 60kg 68kg 68kg 90kg HENDEN – INSTALLATION & OWNERS MANUAL...

  • Page 32: Dimensions

    347mm 349mm 991mm 350mm 74mm 654mm 17kW 324mm 590mm 347mm 349mm 991mm 390mm 74mm 755mm 20kW 324mm 590mm 347mm 349mm 991mm 460mm 74mm 755mm 24kW 395mm 720mm 415mm 420mm 1122mm 640mm 74mm 958mm 28kW HENDEN – INSTALLATION & OWNERS MANUAL...

  • Page 33: Maintenance

    Heat Pump. If in a flood prone location, rectify. Quarterly Check all gaskets Isolate and turn off the Henden Inverter Heat Pump. Remove all gaskets and turn over. You can also apply a silicon-based grease to extend the life. If dry, then contact your local pool professional to replace.

  • Page 34: Winterising

    When the water is completely drained, replace the inlet union fitting. TO DE-WINTERISE YOUR INVERTER HEAT PUMP Once the freezing conditions have subsided and you are ready to restart your Inverter Heat Pump, turn the valves back to on, turn power onto the Henden Inverter Heat Pump and restart. STORAGE If not in use for long periods of time (e.g.

  • Page 35: Troubleshooting

    There is a three minute start delay. Review the maintenance and ventilation requirements in this manual. The display is on, but The temperature is set too low. Set a higher heating temperature. the unit isn’t heating. HENDEN – INSTALLATION & OWNERS MANUAL...

  • Page 36: Error Codes

    The compressor is overload Check whether the system of the Prot. compressor running normally Communication Fault Communication failure between Check the wire connection wire controller and mainboard between remote wire controller and main board HENDEN – INSTALLATION & OWNERS MANUAL...
  • Page 37 2. The wire connection between Check the wire connection and DC-fan motor module and fan make sure they are in good motor is in bad contact contact Low AT Protection Ambient temp is too low HENDEN – INSTALLATION & OWNERS MANUAL...

  • Page 38: Frequency Conversion Board Fault

    Check and adjust the current measurement Inv. Temp. Probe Fail Sensor is short circuit or open Inspect and replace the sensor circuit Inverter Overheating The transducer is overheat Check and adjust the current measurement HENDEN – INSTALLATION & OWNERS MANUAL...
  • Page 39 DC-fan motor module and fan motor is in bad contact E081 Communication Fault Speed control module and main Check the communication (speed control module) board communication fail connection HENDEN – INSTALLATION & OWNERS MANUAL...

  • Page 40: Exploded Diagram (9Kw/14Kw/17Kw/20Kw)

    EXPLODED DIAGRAM 9kw/14kw/17kw/20kw HENDEN – INSTALLATION & OWNERS MANUAL...

  • Page 41: Spare Parts (9Kw/14Kw/17Kw/20Kw)

    Titanium heat exchanger (Heat & Cool) Evaporator High pressure protection switch Low pressure protection switch Low pressure valve Liquid accumulator OTHER SPARE PARTS Water union (48.3mm) Water union gasket Fan Blade Drainage kit Fan shroud HENDEN – INSTALLATION & OWNERS MANUAL...

  • Page 42: Exploded Diagram (24Kw/28Kw)

    EXPLODED DIAGRAM 24kw/28kw HENDEN – INSTALLATION & OWNERS MANUAL...

  • Page 43: Spare Parts (24Kw/28Kw)

    Titanium heat exchanger (Heat & Cool) Evaporator High pressure protection switch Low pressure protection switch Low pressure valve Liquid accumulator OTHER SPARE PARTS Water union (48.3mm) Water union gasket Fan Blade Drainage kit Fan shroud HENDEN – INSTALLATION & OWNERS MANUAL...

  • Page 44: Warranty

    Please retain your receipt as proof of purchase; you MUST provide evidence of the date of original purchase when making a claim. Henden shall not be liable for any loss of profits or any consequential, indirect or special loss, damage or injury of any kind whatsoever arising directly or indirectly from Henden products.

  • Page 45: Notes

    Inverter Heat Pump NOTES HENDEN – INSTALLATION & OWNERS MANUAL...
  • Page 46 NOTES HENDEN – INSTALLATION & OWNERS MANUAL...

This manual is also suitable for:

271299527129922712993

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