Other Software Problems; Memory Problems - Dell PP23LA Owner's Manual

Other software problems

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G
I N F O R M A T I O N —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B A C K U P Y O U R F I L E S I M M E D I A T E L Y
S E A V I R U S S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E
U -
S A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E
S C A N T H E C O M P U T E R F O R S P Y W A R E
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer
might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your
program may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for the keyword spyware.
R U N T H E D E L L D I A G N O S T I C S
problem. See "Dell Diagnostics" on page 61.

Memory Problems

CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
I F Y O U R E C E I V E A N I N S U F F I C I E N T M E M O R Y M E S S A G E
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (see "Memory" on page 92).
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory (see "Memory" on page 92).
• Run the Dell Diagnostics (see page 61).
I F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory (see "Memory" on page 92).
• Ensure that you are following the memory installation guidelines (see "Memory" on page 92).
• Run the Dell Diagnostics (see page 61).
If you are experiencing slow computer performance, you frequently
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If all tests run successfully, the error condition is related to a software
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Solving Problems