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We're glad you purchased a BISSELL hard floor cleaner. Everything we know about floor care went into the design and construction of this complete, high-tech home cleaning system. Your BISSELL hard floor cleaner is well made, and we back it with a limited two-year warranty. We also stand behind it with a knowledgeable, dedicated Consumer Care department, so, should you ever have a problem, you'll receive fast, considerate assistance. My great-grandfather invented the floor sweeper in 1876. Today, BISSELL is a global leader in the design, manufacture, and service of high quality homecare products like your BISSELL hard floor cleaner.
Plastic film can be dangerous. To avoid danger of suffocation, keep away from babies and children.
Do not plug in your hard floor cleaner until you are familiar with all instructions and operating procedures.
To reduce the risk of electric shock, turn power switch off and disconnect polarized plug from electrical outlet before performing maintenance or troubleshooting checks.
Your hard floor cleaner assembles quickly and easily, no tools required.
Do not plug in your hard floor cleaner until you are familiar with all instructions and operating procedures.
Exercise extreme care when using the Symphony on hardwood floors. Prolonged application of steam in one area increases the risk of damage to the surface treatment on timber floors. Test steam mop in an inconspicuous area before mopping a large area. The steam mop generates hot steam, so move the unit continuously when depressing the trigger. The trigger does not need to be depressed at all times. Regular foot traffic and direct sunlight will wear down timber floor surface treatment, making it more susceptible to steam damage. Check with your timber floor treatment and application specialist prior to steam mop operation.
To assemble the unit
Special Features
Easy Touch Digital Controls
The fingertip power controls are located on the front of the handle. Settings include:
(HI) – High Steam Use for durable floors or on sticky messes. To turn steam on, press once. Click again to turn steam off. Can be used simultaneously with the vacuum function or separately as a steam mop only.
(LO) – Low Steam Use on delicate floors or for light, everyday cleaning. To turn steam on, click once. Click again to turn steam off. Can be used simultaneously with the vacuum function or separately as a steam mop only.
NOTE: You must select a steam setting first and then hold down the hand trigger to produce steam.
(VAC) – Vacuum On/off switch. Can be used simultaneously with either steam function or separately as a stick vacuum only.
NOTE: All settings can be used alone or either steam setting can be used simultaneously with the vacuum setting.
Microfiber Mop Pads
Reusable microfiber mop pads are machine washable and safe for virtually all hard floor surfaces. The white microfiber pad is best for everyday use on delicate flooring like sealed hardwoods and laminate. The gray and white striped pad can be used for scrubbing heavily soiled floors and cleaning tougher messes.
Disposable Swiffer SteamBoost Pads® (varies by model)
Single use disposable Swiffer SteamBoost Pads® are safe for virtually all hard floor surfaces. Use them when you would prefer to dispose of your messes rather than wash your pads clean.
Appliance will not pick up crayons, marbles and other large objects.
Tip
Be sure to turn off vacuum mode if you encounter liquid on the floor
Getting Ready
The mop pad may have already come attached to the mop pad tray on the foot of the unit. If not, please follow step 1 below.
For Microfiber Mop pads, please follow these steps:
Do not operate appliance with damp or wet filters or without all filters in place.
Some units may come with a disposable pad option.
For Disposable Swiffer SteamBoost Pads® (varies by model), please follow these steps:
Tinted plates on foot may get hot while steam mop is in use. Do not touch while hot.
Never put descaling, alcoholic, or detergent products into the steam cleaner, as this may damage it or make it unsafe for use.
Tip
Using Your Symphony Hard Floor Vacuum and Steam Mop
The hard floor cleaner can be used as a stick vacuum and a steam mop at the same time or separately. For best results and time savings, use the powerful vacuum to clear floor of dust and small debris as you steam mop.
Your hard floor cleaner is designed to clean hard flooring, such as ceramic tile, marble, stone and sealed hard wood floors. Use on waxed or some unwaxed floors may result in a diminished glossiness. The hard floor cleaner is not for use on unsealed wood floors. For best results, test in an inconspicuous area and check the care instructions from your flooring manufacturer.
To reduce the risk of electric shock, turn power switch off and disconnect polarized plug from electrical outlet before performing maintenance or troubleshooting checks.
Removing All Mop Pads
To reduce the risk of electric shock, turn power switch off and disconnect polarized plug from electrical outlet before performing maintenance or troubleshooting checks.
Upright storage of the cleaner with a wet mop pad may result in the formation of white marks on your floor. To remove the white marks, clean area with vinegar.
Empty Dirt Tank
The dirt tank needs to be emptied when the dirt reaches the 'Full' line on the side of the tank.
Cleaning or Replacing the Vacuum Filter
The key to maximum performance is having a clean filter. Cleaning the filter after each use will help your vacuum operate at peak efficiency. Use only genuine BISSELL Symphony replacement filters in your BISSELL hard floor cleaner. To purchase visit www.BISSELL.com.
To reduce the risk of electric shock, turn off machine and disconnect polarized plug from electrical outlet before performing maintenance or troubleshooting checks.
To clean filter:
NOTE:
Thermal Protector
An internal thermal protector has been designed into your vacuum to protect it from overheating. When the thermal protector activates, the vacuum motor will stop operating. If this happens:
To reduce the risk of electric shock, turn power switch off and disconnect polarized plug from electrical outlet before performing maintenance or troubleshooting checks.
Replacing the Water Filter
Some models will come with an optional water filter. If your unit comes with a water filter:
It is recommended to fill your unit with distilled water only. Periodically check your water filter. When the green grains turn blue, change your water filter. If the filter is not changed at the appropriate time, calcium deposits may accumulate on the heater, causing damage or reduced performance.
NOTE: If your unit does not come with a water filter, it is still recommended to use distilled water to fill your unit. Using your unit without a water filter does not diminish performance or cause damage.
To replace the filter:
Cleaning Hose Tube
To reduce the risk of electric shock, turn power switch off and disconnect polarized plug from electrical outlet before performing maintenance or troubleshooting checks.
Cleaning Foot of Unit
To reduce the risk of electric shock, turn power switch off and disconnect polarized plug from electrical outlet before performing maintenance or troubleshooting checks.
Problem | Possible causes | Remedies |
Vacuum cleaner has low suction | Dirt container is full | Empty dirt container |
Dirt container is not installed properly | Position container correctly and move lock button to the right until it is in the center of the unit | |
Foot is loose | Make sure foot is fully inserted into body of unit | |
Filters need cleaning | Follow filter instructions | |
Filters need replacing | Visit www.bissell.com to order replacement filters | |
Hose tube is not installed properly | Follow instructions | |
Visible dirt escaping from cleaner | Dirt container is full of debris | Empty dirt container |
Filter is missing or installed incorrectly | Check filter for correct installation | |
Dirt container installed incorrectly | Position container correctly and move lock button to the right until it is in the center of the unit | |
Reduced steam or no steam | Water tank empty | Fill tank |
Steam level not selected | Select steam level by pushing steam level button | |
Water filter is not installed properly | Push the water filter all the way into the unit until it's flush |
Please do not return this product to the store.
Other maintenance or service not included in the manual should be performed by an authorized service representative.
For any questions or concerns, BISSELL is happy to be of service. Contact us directly at 1-800-237-7691.
If your BISSELL product should require service:
Visit BISSELL.com or contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area.
If you need information about repairs or replacement parts, or if you have questions about your warranty, contact BISSELL Consumer Care.
Website or E-mail:
www.BISSELL.com
Or Call:
BISSELL Consumer Care
1-800-237-7691
Monday – Friday 8am - 10pm ET
Saturday 9am - 8pm ET
Sunday 10am - 7pm ET
Register your product today!
Registering is quick, easy and offers you benefits over the lifetime of your product. You'll receive:
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Automatically earn points for discounts and free shipping on future purchases.
Faster Service
Supplying your information now saves you time should you need to contact us with questions regarding your product.
Product Support Reminders and Alerts
We'll contact you with any important product maintenance reminders and alerts.
Special Promotions
Optional: Register your email to receive notice of offers, contests, cleaning tips and more!
Visit www.BISSELL.com/registration!
For information about repairs or replacement parts, or questions about your warranty:
Call:
BISSELL Consumer Care
1-800-237-7691
Monday - Friday 8 am - 10 pm ET
Saturday 9 am - 8 pm ET
Sunday 10am - 7pm ET
Email: www.BISSELL.com/email-us
Visit the BISSELL website: www.BISSELL.com
When contacting BISSELL, have model number of cleaner available.
Please record your Model Number:
Please record your Purchase Date:
NOTE: Please keep your original sales receipt. It provides proof of purchase date in the event of a warranty claim. See Warranty for details.
Parts & Supplies
For Parts & Supplies, go to BISSELL.com and enter your model number in the search field.
READ ALL INSTRUCTIONS BEFORE USING YOUR HARD FLOOR CLEANER.
When using an electrical appliance, basic precautions should be observed, including the following.
ALWAYS CONNECT TO PROPERLY GROUNDED OUTLET. SEE GROUNDING INSTRUCTIONS.
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:
Improper connection of the equipment-grounding conductor can result in a risk of electrical shock. Check with a qualified electrician or service person if you aren't sure if the outlet is properly grounded. DO NOT MODIFY THE PLUG. If it will not fit the outlet, have a proper outlet installed by a qualified electrician. This appliance is designed for use on a nominal 120-volt circuit, and has a grounding attachment plug that looks like the plug in the illustration. Make certain that the appliance is connected to an outlet having the same configuration as the plug. No plug adapter should be used with this appliance.
GROUNDING INSTRUCTIONS
This appliance must be connected to a grounded wiring system. If it should malfunction or break down, grounding provides a safe path of least resistance for electrical current, reducing the risk of electrical shock. The cord for this appliance has an equipment-grounding conductor and a grounding plug. It must only be plugged into an outlet that is properly installed and grounded in accordance with all local codes and ordinances.
FOR OPERATION ON A 120 VOLT A.C. 60 HZ POWER SUPPLY ONLY.
This model is for household use only.
SAVE THESE INSTRUCTIONS FOR FUTURE USE
www.BISSELL.com
SURFACE MAY BE HOT. AVOID CONTACT.
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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