Discover your Lenovo notebook ® Thank you for choosing a Lenovo notebook! We are dedicated to delivering the best solution to you. Before starting your tour, please read the following information: • Illustrations in this documentation might look different from your product.
Chapter 1. Meet your computer ThinkPad X9-14 Gen 1 is a Lenovo AURA EDITION product with a collection of premium, uncompromising, and exclusive experiences where endless possibilities meet ultimate personalization. Front view Have a quick glance at the front view of your computer.
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The F9 key works as a privacy shutter. When the F9 indicator is on, your camera will be disabled. Important information Your computer contains magnets. Keep a safe distance away from devices and objects that might be affected by magnets, such as credit cards. ThinkPad X9-14 Gen 1 User Guide...
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Related topics • “Use the Haptic Touchpad” on page 15 • “Use the touch screen (for selected models)” on page 18 • “Log in with fingerprint recognition” on page 29 • “Log in with facial recognition (for selected models)” on page 29 •...
USB device Data rate (Gbps) Thunderbolt 3 Thunderbolt 4 Related topics • “USB specifications” on page 7 • “Connect to a wired display” on page 20 • “Manage power” on page 11 ThinkPad X9-14 Gen 1 User Guide...
This section helps you to set up your computer and get it ready for use. Turn on the computer Follow the instructions to turn on your computer. For Lenovo GaN Nano 65W adapter Step 1. Connect the power cord to the ac power adapter.
• Some models might not ship with ac adapters or power cords. Use only the certified adapters and power cords provided by Lenovo that comply with the requirements of relevant national standards to charge the product. It is recommended to use the Lenovo qualified adapters. You can refer to https:// www.lenovo.com/us/en/compliance/eu-doc...
Connect to the wired Ethernet To connect your computer to a local network, you need a Lenovo USB-C to Ethernet Adapter. Lenovo USB- C to Ethernet Adapter is available as an option and shipped with some computer models. You can purchase one from Lenovo at https://www.lenovo.com/accessories...
Note: Some models might not ship with ac adapters or power cords. Use only the certified adapters and power cords provided by Lenovo that comply with the requirements of relevant national standards to charge the product. It is recommended to use the Lenovo qualified adapters. You can refer to https:// www.lenovo.com/us/en/compliance/eu-doc...
Change the power settings Follow the instructions to change the power settings of your preference. ® For ENERGY STAR compliant computers, the following power plan takes effect by default when your computer is on ac power and has been idle for a specified duration: •...
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Pause operation. fn+S Send system request. fn+N Open system information Window. You can customize keyboard settings in Vantage app. To customize detailed settings, open the Vantage app, and then click Device ➙ Input & Accessories. ThinkPad X9-14 Gen 1 User Guide...
For more keyboard shortcuts, go to https://support.lenovo.com/solutions/windows-support Use the Haptic Touchpad You can use the Haptic Touchpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse. It is ideal for you to use for occasions with high portability requirements, for example, business trips.
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To do this Gesture Two fingers tap twice quickly. Display a shortcut menu. Two fingers stretch out. Zoom in. Two fingers pinch in. Zoom out. Two fingers slide horizontally or vertically. Scroll through items. ThinkPad X9-14 Gen 1 User Guide...
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Three-and-four-finger touch gestures To do this Gesture Three fingers tap once. Open search window. Four fingers tap once. Open notification center. Three- or four-finger swipes up. Show all windows. Three- or four-finger swipes down. Show the desktop. Three- or four-finger swipes left or right. Switch between open apps or windows.
Otherwise, the touch panel might malfunction or get damaged. One-finger touch gesture To do this Gesture Tap and hold. Open a shortcut menu. Swipe from the left. Open the widget panel. Swipe from the right. Open notification center. ThinkPad X9-14 Gen 1 User Guide...
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Two-finger touch gesture To do this Gesture Move two fingers towards. Zoom out. Spread two fingers apart. Zoom in. Three-and-four-finger touch gesture To do this Gesture Swipe with three fingers up. Show all open windows. Swipe with three fingers down. Show the desktop.
If your computer cannot detect the external display, right-click a blank area on the desktop and select Display settings. Then follow the on-screen instructions to detect the external display. Supported resolution The following table lists the supported maximum resolution of the external display. ThinkPad X9-14 Gen 1 User Guide...
Connect the external display to Supported resolution USB-C connector (Thunderbolt 4) Up to 8K / 60 Hz Up to 8K / 60 Hz HDMI connector Note: The refresh rate higher than 60 Hz can also be supported. If you set the refresh rate higher than 60 Hz, the maximum resolution might be limited.
• Smart Share: Support instant sharing and collaboration between mobile devices and your computer without operating system limitation. • Smart Care: Provide live Lenovo support from mobile or computer to troubleshoot at any time. Smart Modes Smart Modes is a productivity widget to quickly activate the following commonly used features for different use scenarios: •...
• The available features vary depending on the computer model. • The Lenovo View service and Vantage app periodically updates features to improve your camera and video call experience. The feature description might be different from that on your actual user interface.
Smart Care is a unified software solution to provide prompt support from Lenovo support experts, eliminating the need for multiple platforms. In Smart Care, you can get help from Lenovo on hardware and software solutions using your computer or mobile devices with intuitive interfaces.
• Explore Lenovo knowledge base, including user guides, feature articles, and feature videos. • Diagnose and troubleshoot an issue step by step to help you quickly identify and resolve the issue. Note: The Smart Care features will not be available if the Vantage app is uninstalled.
Enable the features • Intelligent Cooling: Balanced mode is the default setting. To switch among power modes, do one of the following: – In Vantage: 1. Press F8 to launch Smart Modes widget. 2. Select a preferred power mode. – In OS settings: 1.
• Wake on approach: Wake your computer from sleep mode when you approach it and face on your display. With Windows Hello facial recognition, you can log in without touching your computer. • Lock on leave: Lock the computer automatically when you leave. ThinkPad X9-14 Gen 1 User Guide...
• Adaptive Dimming: Track your attention based on head orientation with the display. When you are not facing on your display and not using your keyboard and mouse, the display will dim to save battery power. Change the settings The presence sensing feature is enabled by default. To disable or customize the feature, take the following steps: Step 1.
The system management password can also protect the system information stored in UEFI BIOS like a supervisor password, but it has lower authority by default. The system management password can be set through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo client-management interface.
In the Changes have been saved window, press Enter. Step 6. Press F10 to save changes and exit the UEFI BIOS menu. If you have not set a supervisor password, contact a Lenovo-authorized service provider to have the system management password removed. Chapter 4...
Lenovo-authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase a new storage drive to replace the old one by yourself. To check whether the storage drive is a CRU and the relevant replacement procedure, see “CRU list”...
FIDO (Fast Identity Online) authentication Your computer supports FIDO (Fast Identity Online) authentication feature. This feature works as an alternative to password-based authentication to achieve passwordless authentication. This feature only works when a power-on password is set in UEFI BIOS and the FIDO2 USB device is registered in ThinkShield™...
2. Enter the BIOS menu with the certificate or skip the certification authentication process. 3. Select Security ➙ Reset Certificate. 4. Follow the on-screen instructions to enter the reset code provided by IT admin. ThinkPad X9-14 Gen 1 User Guide...
Note: The Lenovo BIOS Simulator Center makes periodic updates of the settings. The UEFI BIOS simulator interface and description of settings might be different from that on your actual user interface. Customize BIOS Defaults The feature provides a solution to backup your preferred BIOS Setup settings.
When memory retraining occurs, the screen might be blank. You might see the LED indicators on Esc, F1, and F4 blinking sequentially to indicate the progress. Do not press the power button to interrupt the process. Wait a few minutes until the logo screen is displayed. ThinkPad X9-14 Gen 1 User Guide...
Scroll down to the bottom. Click Get help and follow the on-screen instructions. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
For more solutions to audio problems, go to https://support.lenovo.com/solutions/ht501860 If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Keyboard problems My keyboard does not work Problem: What should I do if my keyboard does not work? Solution: If your keyboard does not work or types wrong characters, try the following solutions one by one to troubleshoot and fix the issue: 1.
If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist My keyboard backlight does not work Problem: What should I do if my keyboard backlight does not work?
5. Update UEFI BIOS to the latest version. For details, refer to “UEFI BIOS problems” in this User Guide. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
2. In the search box of the Get Help app, type Troubleshoot BSOD error. 3. Follow the guided walkthrough. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
4) In the popup window, select Uninstall. 5) If you're asked to confirm your choice, select Yes. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Right-click the display driver and select Properties. d. Under Driver, select Roll Back Driver and follow the on-screen instructions. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
5) Restart your computer. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Note: During the enrollment, it is recommended that you follow the on-screen instructions to enroll the full image of your fingerprint. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist My touchpad or trackpad responds slowly Problem: What should I do if my touchpad or trackpad responsds slowly?
Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Type task manager in the Windows search box and press Enter. b. Terminate power-consuming applications or processes that are not in use. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Right-click the USB device you would like to update. e. Select Update driver and follow the on-screen instructions. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
• Recover data by using a reliable USB data recovery tool. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist Create a recovery drive...
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If Windows does not reinstall the driver automatically, open device manager and click Action ➙ Scan for hardware changes. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Network connection problems Wi-Fi connection error Problem: What should I do if I cannot connect to Wi-Fi? Solution: If you cannot connect to Wi-Fi, try the following solutions one by one to troubleshoot and fix the issue: 1. Ensure that Wi-Fi is turned on and Airplane mode is turned off. Take the following steps: a.
8. Contact your Internet service provider to check if there are any issues with your internet plan or connection. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
5. Update the UEFI BIOS to the latest version. For details, refer to “UEFI BIOS problems” in this User Guide. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
5. Reset the UEFI BIOS to factory default settings. Then, restart your computer. For details, refer to “BIOS problems” in this User Guide. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Wait about 1 minute. Then, press the power button to turn on your computer again. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
1. Type Sign-in options in the Windows search box and press Enter. 2. Select Password ➙ Change and follow on-screen instructions to change the password. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
For more details, go to https://support.microsoft.com/windows/finding-your-bitlocker-recovery-key-in-windows If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
6. Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
4. Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
You suspect your device has been infected. Use installation media to reinstall Windows operating system. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
2. If an update package is available, follow the on-screen instructions to download and install the package. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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2. Reinstall the driver. Find general solutions, go to https://support.lenovo.com/solutions/HT105331 If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist ThinkPad X9-14 Gen 1 User Guide...
2. If the latest UEFI BIOS update package is available, follow the on-screen instructions to download and install the package. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist Reset system to factory defaults Problem: How to reset system to factory defaults? Solution: For some computer models, you can reset the UEFI BIOS to the factory default settings, including all UEFI BIOS settings and internal system data.
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– Imaging and security resources – Glossary • Lenovo Support phone numbers: https://pcsupport.lenovo.com/supportphonelist • Vantage app: Type vantage in the Windows search box. You can use the app to: – Configure device settings – Download and install UEFI BIOS, drivers, and firmware updates –...
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– Safety and Warranty Guide: Safety, warranty, recycling, and other information – Generic Safety and Compliance Notices: Compliance, accessibility, RoHS, and other information – Regulatory Notice: Regulatory notices for wireless modules Lenovo responsibility • Accessibility information: https://www.lenovo.com/accessibility ThinkPad X9-14 Gen 1 User Guide...
If you see a message that is not included in the following table, record the error message first, then shut down the computer and call Lenovo for help. See “Lenovo Customer Support Center” on page 79. Message Solution The computer turned off because the battery power is low.
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• We recommend that you speak to our Customer Support Center before attempting to service the computer yourself so that you can be directed to the correct documentation and repair information. It might be recommended to have a Lenovo-authorized service provider repair your computer depending on the complexity of the error or fault.
Lenovo Memory Self Repair Lenovo Memory Self Repair (hereafter referred to as repair tool) enables you to repair memory single-bit or single-row failure with internal redundant resources. It is recommended that you use the repair tool in the following situations: •...
“Call Lenovo” on page 78 Diagnostics tool This section provides introduction to a set of diagnostics and troubleshooting tools at Lenovo Support Web site, the Vantage app, and in your computer. They can help you diagnose common software and hardware issues.
Step 5. If any hardware failure is detected and you are unable to locate and resolve the problem, you can call Lenovo Customer Support Center. See “Call Lenovo” on page 78. Windows label Windows Genuine Microsoft label indicates the edition of Windows preinstalled on your computer and whether the device is preinstalled with or licensed for genuine Windows.
In some cases, an earlier Windows version might be preinstalled under the terms of the Windows Pro edition license downgrade rights. Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the needed information before you contact Lenovo.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
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• https://pcsupport.lenovo.com/warrantylookup ThinkPad X9-14 Gen 1 User Guide...
If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.
For the removal procedure, refer to the built-in battery replacement instructions in this documentation. • For the non-CRUable built-in battery connected to the system board with comb connectors: Call Lenovo Customer Support Center for help. To check whether the built-in battery on your computer is a CRU, see the CRU list in Chapter 8 “CRU replacement”...
Follow the instructions to replace the built-in battery. Before you start, read and print the following instructions. Generic Safety and Compliance Notices CAUTION: Use only the Lenovo-authorized battery specified for the computer. Any other battery could ignite or explode. Chapter 8 CRU replacement...
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Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery may not be covered by warranty.
Remove the battery as shown below. Step 2. Before installing the built-in battery, thoroughly check the battery compartment and ensure that there are no foreign or sharp objects that could cause damage to the battery. Step 3. Install the built-in battery in reverse order. M.2 solid-state drive and M.2 solid-state drive bracket Follow the instructions to replace the M.2 solid-state drive and M.2 solid-state drive bracket.
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Tool needed: Philips head screwdriver Step 1. Remove the M.2 solid-state drive and M.2 solid-state drive bracket as shown below. Step 2. Install the M.2 solid-state drive and M.2 solid-state drive bracket in reverse order. ThinkPad X9-14 Gen 1 User Guide...
Compliance Notices at https://pcsupport.lenovo.com/docs/generic_notices Certification-related information This section provides certification-related information, such as product name and machine type. Product name: ThinkPad X9-14 Gen 1 Compliance ID: TP00162A Machine types: 21QA and 21QB Further compliance information related to your product is available at https://www.lenovo.com/compliance...
IEC 60825-1 Ed. 3, as described in Laser Notice No. 56, dated May 8, 2019. CAUTION: This device contains a laser that could be damaged during repair or disassembly, which could result in hazardous exposure to infrared laser emissions. ThinkPad X9-14 Gen 1 User Guide...
Appendix B. Notice for USB connector name update The USB Implementers Forum published a revision of the guideline for USB connector names in September, 2022. Lenovo follows the revised guideline and updates USB connector names accordingly. You can refer to the table below for naming update details.
Lenovo keyboards support various accessibility features. For example: – Tactile markings on some keys for easier identification Tactile markings provide all users with a way to find keys without looking at the keyboard. Lenovo provides bumps for the following keys: –...
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As a welcome addition to your computer, the communication bar incorporates front facing camera options and microphone with 360-degree coverage. It helps you orient computer and open laptop easily. • Industry-standard connectors The industry-standard connectors on Lenovo products enable better compatibility with peripheral devices. • Operating systems...
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– Hearing features, such as audio and caption settings, make the screen contents easier to hear. – Interaction features, such as speech and eye-control settings, make the product easier to control. To access the accessibility features of the Windows 11 operating system, go to Start ➙ Settings ➙ Accessibility.
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any ® Linux agreement(s) which may accompany software included with this product.
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