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Chapter 1. Meet your computer ThinkPad X9–15 Gen 1 is a Lenovo AURA EDITION product with a collection of premium, uncompromising, and exclusive experiences where endless possibilities meet ultimate personalization. Front view Have a quick glance at the front view of your computer.
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• “Use the touch screen (for selected models)” on page 16 • “Lock on leave function” on page 30 • “Detect human presence” on page 30 • “Log in with fingerprint recognition” on page 29 • “Use the Haptic Touchpad” on page 13 ThinkPad X9-15 Gen 1 User Guide...
Side view Have a quick glance at ports on both sides of your computer. Description Description Item Item USB-A connector (USB 10Gbps, Always USB-A connector (USB 10Gbps) On USB) ® USB-C power connector Audio connector (Thunderbolt™ 4) HDMI™ connector Note: For more information about the USB connector name update, see Appendix B “Notice for USB connector name update”...
Bottom view Have a quick glance at the bottom part of your computer. Description Description Item Item Speaker CAUTION: When the computer is operating, it should be placed on a hard and flat surface with its bottom area not in contact with user’s bare skin. Under normal operating conditions, the temperature of the bottom surface will remain within an acceptable range as defined in IEC 62368-1, but such temperatures can still be high enough to cause discomfort or harm to the user if directly touched for over one minute at a time.
• Bluetooth Wireless features • Wireless LAN * for selected models USB specifications Get to know more USB specifications. Note: Depending on the model, some USB connectors might not be available on your computer. ThinkPad X9-15 Gen 1 User Guide...
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• Connect to USB-C accessories to help expand your computer • USB-C connector (USB 10Gbps) functionality. To purchase USB-C accessories, go to https:// www.lenovo.com/accessories • USB-C connector (Thunderbolt 3) • USB-C connector (Thunderbolt 4) • USB-C connector (USB4 40Gbps) • USB-C connector (DP Alt mode DP 2.1)
• Some models might not ship with ac adapters or power cords. Use only the certified adapters and power cords provided by Lenovo that comply with the requirements of relevant national standards to charge the product. It is recommended to use the Lenovo qualified adapters. You can refer to https:// www.lenovo.com/us/en/compliance/eu-doc...
Connect to the wired Ethernet To connect your computer to a local network, you need a Lenovo USB-C to Ethernet Adapter. Lenovo USB- C to Ethernet Adapter is available as an option and shipped with some computer models. You can purchase one from Lenovo at https://www.lenovo.com/accessories...
Note: The function varies by countries or regions. Open the context menu of the current active app. Adjust the keyboard backlight. Go to beginning. Go to end. fn+tab Open Magnifier. Note: Press the Windows logo key+esc to turn it off. ThinkPad X9-15 Gen 1 User Guide...
You can customize keyboard settings in Vantage app. To customize detailed settings, open the Vantage app, and then click Device ➙ Input & Accessories. For more keyboard shortcuts, go to https://support.lenovo.com/solutions/windows-support Use the Haptic Touchpad You can use the Haptic Touchpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse.
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One-and-two-finger touch gestures To do this Gesture One finger taps once. Select an item. One finger taps twice. Open an item. Two fingers tap twice quickly. Display a shortcut menu. Two fingers stretch out. Zoom in. ThinkPad X9-15 Gen 1 User Guide...
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To do this Gesture Two fingers pinch in. Zoom out. Two fingers slide horizontally or vertically. Scroll through items. Three-and-four-finger touch gestures To do this Gesture Three fingers tap once. Open search window. Four fingers tap once. Open notification center. Three- or four-finger swipes up.
• The touch screen is delicate. Do not apply pressure on the screen or touch the screen with anything hard or sharp. Otherwise, the touch panel might malfunction or get damaged. ThinkPad X9-15 Gen 1 User Guide...
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One-finger touch gesture To do this Gesture Tap and hold. Open a shortcut menu. Swipe from the left. Open the widget panel. Swipe from the right. Open notification center. Two-finger touch gesture To do this Gesture Move two fingers towards. Zoom out.
You can connect a wired display with your computer through the USB-C connector and / or HDMI connector. If your computer cannot detect the external display, right-click a blank area on the desktop and select Display settings. Then follow the on-screen instructions to detect the external display. ThinkPad X9-15 Gen 1 User Guide...
Supported resolution The following table lists the supported maximum resolution of the external display. Connect the external display to Supported resolution USB-C connector (Thunderbolt 4) Up to 8K / 60 Hz Up to 4K / 60 Hz HDMI connector Note: The refresh rate higher than 60 Hz can also be supported. If you set the refresh rate higher than 60 Hz, the maximum resolution might be limited.
• Smart Share: Support instant sharing and collaboration between mobile devices and your computer without operating system limitation. • Smart Care: Provide live Lenovo Support from mobile or computer to troubleshoot at any time. Smart Modes Smart Modes is a productivity widget to quickly activate the following commonly used features for different use scenarios: •...
• The available features vary depending on the computer model. • The Lenovo View service and Vantage app periodically updates features to improve your camera and video call experience. The feature description might be different from that on your actual user interface.
Smart Care is a unified software solution to provide prompt support from Lenovo support experts, eliminating the need for multiple platforms. In Smart Care, you can get help from Lenovo on hardware and software solutions using your computer or mobile devices with intuitive interfaces.
• Explore Lenovo knowledge base, including user guides, feature articles, and feature videos. • Diagnose and troubleshoot an issue step by step to help you quickly identify and resolve the issue. Note: The Smart Care features will not be available if the Vantage app is uninstalled.
Note: Some models might not ship with ac adapters or power cords. Use only the certified adapters and power cords provided by Lenovo that comply with the requirements of relevant national standards to charge the product. It is recommended to use the Lenovo qualified adapters. You can refer to https:// www.lenovo.com/us/en/compliance/eu-doc...
You can connect all types of Bluetooth-enabled devices to your computer, such as a keyboard, a mouse, a smartphone, or speakers. To ensure successful connection, place the devices at most 10 meters (33 feet) from the computer. Conventional pair This topic helps you connect to a Bluetooth device by conventional pair. ThinkPad X9-15 Gen 1 User Guide...
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Step 1. Type Bluetooth in the Windows search box and then press Enter. Step 2. Turn on both the Bluetooth on your computer and the Bluetooth device. Make sure the device is discoverable. Step 3. Select the device when it is displayed on the Add device list, and then follow the on-screen instructions.
• Wake on approach: Wake your computer from sleep mode when you approach it and face on your display. With Windows hello facial recognition, you can log in without touching your computer. • Lock on leave: Lock the computer automatically when you leave. ThinkPad X9-15 Gen 1 User Guide...
However, there is no guarantee that all data is saved in any situation. To check the type of your M.2 solid-state drive: Step 1. Restart the computer. When the logo screen is displayed, press F10 to enter the Lenovo diagnostics window. Step 2.
• A Trusted Computing Group (TCG) Opal-compliant storage drive and a TCG Opal management software program are installed in the computer, and the TCG Opal management software program is activated. • An eDrive storage drive is installed in the computer preinstalled with the Windows operating system. ThinkPad X9-15 Gen 1 User Guide...
In the Changes have been saved window, press Enter. Step 6. Press F10 to save changes and exit the UEFI BIOS menu. If you have not set a supervisor password or a system management password, contact a Lenovo-authorized service provider to have the power-on password removed. Chapter 4...
Lenovo-authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase a new storage drive to replace the old one by yourself. To check whether the storage drive is a CRU and the relevant replacement procedure, see “CRU list”...
FIDO (Fast Identity Online) authentication Your computer supports FIDO (Fast Identity Online) authentication feature. This feature works as an alternative to password-based authentication to achieve passwordless authentication. This feature only works when a power-on password is set in UEFI BIOS and the FIDO2 USB device is registered in ThinkShield™...
2. Enter the BIOS menu with the certificate or skip the certification authentication process. 3. Select Security ➙ Reset Certificate. 4. Follow the on-screen instructions to enter the reset code provided by IT admin. ThinkPad X9-15 Gen 1 User Guide...
Note: The Lenovo BIOS Simulator Center makes periodic updates of the settings. The UEFI BIOS simulator interface and description of settings might be different from that on your actual user interface. Customize BIOS Defaults The feature provides a solution to backup your preferred BIOS Setup settings.
When memory retraining occurs, the screen might be blank. You might see the LED indicators on Esc, F1, and F4 blinking sequentially to indicate the progress. Do not press the power button to interrupt the process. Wait a few minutes until the logo screen is displayed. ThinkPad X9-15 Gen 1 User Guide...
Scroll down to the bottom. Click Get help and follow the on-screen instructions. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
For more solutions to audio problems, go to https://support.lenovo.com/solutions/ht501860 If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Keyboard problems My keyboard does not work Problem: What should I do if my keyboard does not work? Solution: If your keyboard does not work or types wrong characters, try the following solutions one by one to troubleshoot and fix the issue: 1.
If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist My keyboard backlight does not work Problem: What should I do if my keyboard backlight does not work?
5. Update UEFI BIOS to the latest version. For details, refer to “UEFI BIOS problems” in this User Guide. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
2. In the search box of the Get Help app, type Troubleshoot BSOD error. 3. Follow the guided walkthrough. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
4) In the popup window, select Uninstall. 5) If you're asked to confirm your choice, select Yes. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Right-click the display driver and select Properties. d. Under Driver, select Roll Back Driver and follow the on-screen instructions. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
5) Restart your computer. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Note: During the enrollment, it is recommended that you follow the on-screen instructions to enroll the full image of your fingerprint. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist My touchpad or trackpad responds slowly Problem: What should I do if my touchpad or trackpad responsds slowly?
Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Type task manager in the Windows search box and press Enter. b. Terminate power-consuming applications or processes that are not in use. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Right-click the USB device you would like to update. e. Select Update driver and follow the on-screen instructions. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
• Recover data by using a reliable USB data recovery tool. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist Create a recovery drive...
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If Windows does not reinstall the driver automatically, open device manager and click Action ➙ Scan for hardware changes. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Network connection problems Wi-Fi connection error Problem: What should I do if I cannot connect to Wi-Fi? Solution: If you cannot connect to Wi-Fi, try the following solutions one by one to troubleshoot and fix the issue: 1. Ensure that Wi-Fi is turned on and Airplane mode is turned off. Take the following steps: a.
8. Contact your Internet service provider to check if there are any issues with your internet plan or connection. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
5. Update the UEFI BIOS to the latest version. For details, refer to “UEFI BIOS problems” in this User Guide. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
5. Reset the UEFI BIOS to factory default settings. Then, restart your computer. For details, refer to “BIOS problems” in this User Guide. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Wait about 1 minute. Then, press the power button to turn on your computer again. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
1. Type Sign-in options in the Windows search box and press Enter. 2. Select Password ➙ Change and follow on-screen instructions to change the password. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
For more details, go to https://support.microsoft.com/windows/finding-your-bitlocker-recovery-key-in-windows If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
6. Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
4. Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
You suspect your device has been infected. Use installation media to reinstall Windows operating system. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
2. If an update package is available, follow the on-screen instructions to download and install the package. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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2. Reinstall the driver. Find general solutions, go to https://support.lenovo.com/solutions/HT105331 If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist ThinkPad X9-15 Gen 1 User Guide...
2. If the latest UEFI BIOS update package is available, follow the on-screen instructions to download and install the package. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist Reset system to factory defaults Problem: How to reset system to factory defaults? Solution: For some computer models, you can reset the UEFI BIOS to the factory default settings, including all UEFI BIOS settings and internal system data.
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– Imaging and security resources – Glossary • Lenovo Support phone numbers: https://pcsupport.lenovo.com/supportphonelist • Vantage app: Type vantage in the Windows search box. You can use the app to: – Configure device settings – Download and install UEFI BIOS, drivers, and firmware updates –...
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– Safety and Warranty Guide: Safety, warranty, recycling, and other information – Generic Safety and Compliance Notices: Compliance, accessibility, RoHS, and other information – Regulatory Notice: Regulatory notices for wireless modules Lenovo responsibility • Accessibility information: https://www.lenovo.com/accessibility ThinkPad X9-15 Gen 1 User Guide...
If you see a message that is not included in the following table, record the error message first, then shut down the computer and call Lenovo for help. See “Lenovo Customer Support Center” on page 79. Message Solution The computer turned off because the battery power is low.
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• We recommend that you speak to our Customer Support Center before attempting to service the computer yourself so that you can be directed to the correct documentation and repair information. It might be recommended to have a Lenovo-authorized service provider repair your computer depending on the complexity of the error or fault.
Lenovo Memory Self Repair Lenovo Memory Self Repair (hereafter referred to as repair tool) enables you to repair memory single-bit or single-row failure with internal redundant resources. It is recommended that you use the repair tool in the following situations: •...
“Call Lenovo” on page 78 Diagnostics tool This section provides introduction to a set of diagnostics and troubleshooting tools at Lenovo Support Web site, the Vantage app, and in your computer. They can help you diagnose common software and hardware issues.
Lenovo Service Bridge. Lenovo Service Bridge helps to connect your computer with Lenovo diagnosing tools. • Lenovo Support Web site makes periodic updates of the sections to keep improving your experience with your computer. The Web site interface and descriptions of sections might be different from that on your actual interface.
In some cases, an earlier Windows version might be preinstalled under the terms of the Windows Pro edition license downgrade rights. Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the needed information before you contact Lenovo.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
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For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, go to: • https://www.lenovo.com/warranty/llw_02 • https://pcsupport.lenovo.com/warrantylookup ThinkPad X9-15 Gen 1 User Guide...
If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.
For the removal procedure, refer to the built-in battery replacement instructions in this documentation. • For the non-CRUable built-in battery connected to the system board with comb connectors: Call Lenovo Customer Support Center for help. To check whether the built-in battery on your computer is a CRU, see the CRU list in Chapter 8 “CRU replacement”...
Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery may not be covered by warranty.
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• If the battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substances. Lenovo recommends you use a qualified repair technician or ensure that you carefully follow all instructions provided by Lenovo. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations.
Step 2. Install the built-in battery in reverse order. CAUTION: Remove any foreign objects before reassembly. Ensure that the base cover assembly is secured in place. Otherwise, the battery connection might fail. M.2 solid-state drive and M.2 solid-state drive bracket Follow the instructions to replace the M.2 solid-state drive and M.2 solid-state drive bracket.
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Tool needed: Philips head screwdriver Step 1. Remove the M.2 solid-state drive and M.2 solid-state drive bracket as shown below. Step 2. Install the M.2 solid-state drive and M.2 solid-state drive bracket in reverse order. ThinkPad X9-15 Gen 1 User Guide...
Compliance Notices at https://pcsupport.lenovo.com/docs/generic_notices Certification-related information This section provides certification-related information, such as product name and machine type. Product name: ThinkPad X9-15 Gen 1 Compliance ID: TP00163A Machine types: 21Q6 and 21Q7 Further compliance information related to your product is available at https://www.lenovo.com/compliance...
This device contains a laser that could be damaged during repair or disassembly, which could result in hazardous exposure to infrared laser emissions. There are no user serviceable parts within the device. Do not attempt to disassemble or service the device. ThinkPad X9-15 Gen 1 User Guide...
Appendix B. Notice for USB connector name update The USB Implementers Forum published a revision of the guideline for USB connector names in September, 2022. Lenovo follows the revised guideline and updates USB connector names accordingly. You can refer to the table below for naming update details.
Lenovo keyboards support various accessibility features. For example: – Tactile markings on some keys for easier identification Tactile markings provide all users with a way to find keys without looking at the keyboard. Lenovo provides bumps for the following keys: –...
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As a welcome addition to your computer, the communication bar incorporates front facing camera options and microphone with 360-degree coverage. It helps you orient computer and open laptop easily. • Industry-standard connectors The industry-standard connectors on Lenovo products enable better compatibility with peripheral devices. • Operating systems...
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– Hearing features, such as audio and caption settings, make the screen contents easier to hear. – Interaction features, such as speech and eye-control settings, make the product easier to control. To access the accessibility features of the Windows 11 operating system, go to Start ➙ Settings ➙ Accessibility.
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any ® Linux agreement(s) which may accompany software included with this product.
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