Lenovo ThinkPad X9-14 Gen 1 Hardware Maintenance Manual
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Lenovo ThinkPad X9-14 Gen 1 Hardware Maintenance Manual

Lenovo ThinkPad X9-14 Gen 1 Hardware Maintenance Manual

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ThinkPad X9-14 Gen 1

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Summary of Contents for Lenovo ThinkPad X9-14 Gen 1

  • Page 1 Hardware Maintenance Manual ThinkPad X9-14 Gen 1...
  • Page 2 First Edition (January 2025) © Copyright Lenovo 2025. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    Intermittent problems ... Call Lenovo ....EDP and camera cable bracket assembly..
  • Page 4 Before replacement ... Install, upgrade, and recover operating system Replacement steps ... Install a Windows operating system ..Haptic Touchpad .

  • Page 5: About This Manual

    Customer Support Center so that you can be directed to the correct documentation and repair information. See “Call Lenovo” on page 34. Depending on the complexity of the repair, it may be recommended to have a Lenovo-authorized service provider repair your computer.
  • Page 6 Hardware Maintenance Manual...

  • Page 7: Chapter 1. Meet Your Computer

    Chapter 1. Meet your computer ThinkPad X9-14 Gen 1 is a Lenovo AURA EDITION product with a collection of premium, uncompromising, and exclusive experiences where endless possibilities meet ultimate personalization. Front view Have a quick glance at the front view of the computer.
  • Page 8 Description Description Item Item Power button with fingerprint reader Touch screen* Haptic TouchPad Privacy shutter * for selected models Ambient light sensor (for touch screen models only) The ambient light sensor (also referred to as ALS sensor) detects the surrounding light intensity to adjust the display brightness and to control keyboard backlight.

  • Page 9: Side View

    Side view Have a quick glance at ports on both sides of the computer. Description Description Item Item ® USB-C power connector HDMI™ connector (Thunderbolt™ 4) Audio connector Note: For more information about the USB connector name update, see Appendix A “Notice for USB connector name update”...

  • Page 10: Bottom View

    Bottom view Have a quick glance at the bottom part of the computer. Item Description Speaker CAUTION: When the computer is operating, it should be placed on a hard and flat surface with its bottom area not in contact with user’s bare skin. Under normal operating conditions, the temperature of the bottom surface will remain within an acceptable range as defined in IEC 62368-1, but such temperatures can still be high enough to cause discomfort or harm to the user if directly touched for over one minute at a time.

  • Page 11: Chapter 2. Safety Requirements For Hardware Maintenance

    • After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective. Reinstall all covers correctly. • Fan louvers on the machine help to prevent overheating of internal components. Do not obstruct fan louvers or cover them with labels or stickers. © Copyright Lenovo 2025...

  • Page 12: Electrical Safety Requirements

    Electrical safety requirements To ensure electrical safety, meet the following requirements on environment, outfit, and operation when working on the computer: Environment requirements • Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. •...

  • Page 13: Safety Inspection Guide

    3. Check for cracked or bulging batteries. • After removing the cover: 1. Check for any obvious non-ThinkPad / non-Lenovo alterations. Use good judgment as to the safety of any non-ThinkPad / non-Lenovo alterations. 2. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.

  • Page 14: Handle Devices That Are Sensitive To Electrostatic Discharge

    Handle devices that are sensitive to electrostatic discharge Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge.
  • Page 15 DANGER DANGER DANGER DANGER DANGER DANGER Chapter 2 Safety requirements for hardware maintenance...
  • Page 16 DANGER Hardware Maintenance Manual...
  • Page 17 PERIGO PERIGO PERIGO Chapter 2 Safety requirements for hardware maintenance...
  • Page 18 PERIGO PERIGO PERIGO PERIGO PERIGO DANGER DANGER Hardware Maintenance Manual...
  • Page 19 DANGER DANGER DANGER DANGER DANGER Chapter 2 Safety requirements for hardware maintenance...
  • Page 20 DANGER VORSICHT VORSICHT VORSICHT VORSICHT Hardware Maintenance Manual...
  • Page 21 VORSICHT VORSICHT VORSICHT VORSICHT Chapter 2 Safety requirements for hardware maintenance...
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  • Page 23 Chapter 2 Safety requirements for hardware maintenance...
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  • Page 25 Chapter 2 Safety requirements for hardware maintenance...
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  • Page 27 Chapter 2 Safety requirements for hardware maintenance...
  • Page 28 Hardware Maintenance Manual...

  • Page 29: Chapter 3. Diagnostics And Troubleshooting

    Chapter 5 “Hardware replacement” on page 43 for detailed instructions on hardware replacement. Step 4. If the diagnosing procedures above cannot help you isolate and repair the problems by yourself, save and print the log files. Then, contact Lenovo for additional support. See “Call Lenovo” on page © Copyright Lenovo 2025...

  • Page 30: Diagnose The Power System

    Note: This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized manufacturer. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another systems is installed, the system will not charge.

  • Page 31: Diagnostics Applications

    Move your pointer to the battery-status icon in the Windows notification area to check the battery status. The battery-status icon displays the percentage of battery power remaining and how long you can use your computer before you must charge the battery. Discharge the battery to 50% or lower.

  • Page 32: Uefi Diagnostics Application

    Follow the on-screen instructions to create a bootable USB and run the application from the bootable USB. Lenovo Memory Self Repair Lenovo Memory Self Repair (hereafter referred to as repair tool) enables you to repair memory single-bit or single-row failure with internal redundant resources. Hardware Maintenance Manual...

  • Page 33: Undetermined Problems

    • Press F4. • Press Enter to enter Startup Interrupt Menu and then press F4. • Press F12 to enter App Menu and then select Lenovo Memory Self Repair. Step 3. Read through the important information in the displayed window and click Yes to run the tool.

  • Page 34: Symptom-To-Cru/Fru Index

    Step 6. If the problem does not recur, reconnect the removed or disconnected devices one at a time until you find the failing CRU/FRU. Step 7. If the problem remains, replace the following FRUs one at a time (do not replace a nondefective FRU): System board Display assembly...
  • Page 35 Table 3. Error codes Symptom or error CRU/FRU or action, in sequence 0177 Replace the system board. Bad SVP data, stop POST task—The checksum of the supervisor password in the EEPROM is not correct. 0183 1. Run the ThinkPad Setup program. The settings Bad CRC of Security Settings in EFI Variable.

  • Page 36: Error Messages

    The battery installed is not supported by this system and Replace the battery. will not charge. Please replace the battery with the correct Lenovo battery for this system. Press the Esc key to continue. This system does not support batteries that are not Replace the battery.
  • Page 37 Indicator blinking patterns Refer to the blinking patterns and error codes in the table below to solve your computer problems: Table 5. Blinking patterns and error codes of Battery-charge LED indicator Blinking patterns Error codes CRU/FRU or action, in sequence 0001: Reset error (platform reset not de- 1.

  • Page 38: No-Beep Symptoms

    Table 5. Blinking patterns and error codes of Battery-charge LED indicator (continued) Blinking patterns Error codes CRU/FRU or action, in sequence 0288: Computer display error 1. Reconnect the display cable on both the system board side and the computer display side (service provider only) and check the display panel.

  • Page 39: Display-Related Symptoms

    If the display you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the display has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.

  • Page 40: Intermittent Problems

    If any error is detected, replace the CRU/FRU shown by the CRU/FRU code. Rerun the test to verify that no more errors exist. Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the needed information before you contact Lenovo.

  • Page 41: Find Your Service Qr Code And Serial Number

    Lenovo Customer Support Center During the warranty period, you can call Lenovo Customer Support Center for help. Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to https:// for the latest phone numbers.
  • Page 42 Items not covered by warranty • Display panel cracked from the application of excessive force or from being dropped • Scratched (cosmetic) parts • Distortion, deformation, or discoloration of the cosmetic parts • Plastic parts, latches, pins, or connectors that have been cracked or broken by excessive force •...

  • Page 43: Chapter 4. Parts, Screws, And Tools

    Service Provider install the CRU according to the warranty service for your product. – If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.

  • Page 44: Look Up A Part

    Look up a part 1. For more detailed CRU/FRU information, including part numbers, descriptions, and substitution part numbers, go to https://support.lenovo.com/partslookup 2. Type the product name, the machine type or the serial number in the corresponding field to get a general CRU/FRU list.

  • Page 45: Exploded View And Part List

    Lenovo factory recovery USB key Miscellaneous parts * for selected models Notes: • The Lenovo factory recovery USB key is used to restore the Microsoft Windows operating system. It might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/ , though additional shipping and handling fees might apply.

  • Page 46: Screws

    • Carefully retain and reuse all screws. • Keep the screw kit in your tool bag. For the part number of the screw kit, go to: https://support.lenovo.com/partslookup • Use the correct screw as shown in the CRU/FRU replacement procedures. • Turn the screws in the direction as given by the arrow in the CRU/FRU replacement illustration.

  • Page 47: Service Tools

    Tighten screws as follows: • Plastic to plastic Turn an additional angle of 90 degrees after the screw head touches the surface of the plastic part. • Logic card to plastic Turn an additional angle of 180 degrees after the screw head touches the surface of the logic card. Service tools The following table lists all tools for servicing this product.
  • Page 48 Table 9. Service tools (continued) Reference image Tool name Specifications Tool type Mylar tape Consumable tool Electrical tape Consumable tool Double-sided tape Consumable tool Conductive tape Consumable tool Eraser Consumable tool Haptic Touchpad jig Consumable tool (come with the Haptic Touchpad) Thermal grease Standard thermal grease.

  • Page 49: Chapter 5. Hardware Replacement

    Verify this by shaking the computer gently and listening for rattling sounds. Metallic parts or metal flakes can cause electrical short circuits. © Copyright Lenovo 2025...

  • Page 50: Connectors And Cables For Replacement

    Connectors and cables for replacement This topic provides information to help Lenovo-authorized service technicians identify connectors and cables for replacement purpose. To view each CRU/FRU and the exploded illustration of the computer, see “Exploded view and part list” on page 39.

  • Page 51: Disable Fast Startup And The Built-In Battery

    For the removal procedure, refer to the built-in battery replacement instructions in this documentation. Replacement videos You can refer to CRU/FRU replacement videos for Lenovo authorized service technicians in the following support site: http://go.lenovo.com/thinkpadx9-14gen1fruvideos Chapter 5...

  • Page 52: Base Cover Assembly

    Base cover assembly You will see the replacement instructions as below: • Before replacement – Prerequisites – Instructions overview – Access the part • Replacement steps – Removal – Installation Before replacement Prerequisites Before you start, ensure that you have read Chapter 2 “Safety requirements for hardware maintenance” on page 5 and “Before hardware replacement”...

  • Page 53: Replacement Steps

    1. Disable Fast Startup and the built-in battery. See “Disable Fast Startup and the built-in battery” on page 2. Turn off the computer and disconnect the computer from ac power and all connected cables. 3. Close the computer display and turn over the computer. Replacement steps Follow the instructions to replace the base cover assembly.

  • Page 54: After Replacement

    If the computer does not start up after you reinstall the base cover assembly, disconnect the ac power adapter and then reconnect it to the computer. After replacement Apply labels to the base cover assembly Notes: • Depending on the country or region of delivery, the labels might be slightly different from the ones in the following illustration.

  • Page 55: Built-In Battery

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery may not be covered by warranty.

  • Page 56: Replacement Steps

    • If the battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substances. Lenovo recommends you use a qualified repair technician or ensure that you carefully follow all instructions provided by Lenovo. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations.
  • Page 57 Step 2. Remove the battery as shown below. Installation Step 3. Before installing the built-in battery, thoroughly check the battery compartment and ensure that there are no foreign or sharp objects that could cause damage to the battery. Step 4. Install the battery in reverse order.

  • Page 58: Solid-State Drive And M.2 Solid-State Drive Bracket

    M.2 solid-state drive and M.2 solid-state drive bracket You will see the replacement instructions as below: • Before replacement – Prerequisites – Instructions overview – Access the part • Replacement steps – Removal – Installation Before replacement Prerequisites Before you start, ensure that you have read Chapter 2 “Safety requirements for hardware maintenance” on page 5 and “Before hardware replacement”...

  • Page 59: Replacement Steps

    When handling the M.2 solid-state drive, observe the following guidelines: • Replace the M.2 solid-state drive only for repair. The M.2 solid-state drive is not designed for frequent changes or replacement. • Before replacing the M.2 solid-state drive, make a backup copy of all the data that you want to keep. •...

  • Page 60: Thermal Plate With Thermal Pad

    Installation Step 2. Install the M.2 solid-state drive and M.2 solid-state drive bracket in reverse order. Thermal plate with thermal pad You will see the replacement instructions as below: • Before replacement – Prerequisites – Instructions overview – Access the part •...

  • Page 61: Replacement Steps

    Instructions overview • Steps needed: 2 • Overall difficulty: Low • Tools needed: Philips head screwdriver Access the part For access, do the following: 1. Disable Fast Startup and the built-in battery. See “Disable Fast Startup and the built-in battery” on page 2.

  • Page 62: Speaker Assembly

    Speaker assembly You will see the replacement instructions as below: • Before replacement – Prerequisites – Instructions overview – Access the part • Replacement steps – Removal – Installation Before replacement Prerequisites Before you start, ensure that you have read Chapter 2 “Safety requirements for hardware maintenance” on page 5 and “Before hardware replacement”...

  • Page 63: Replacement Steps

    4. Remove the base cover assembly. See “Base cover assembly” on page 46. Replacement steps Follow the instructions to replace the speaker assembly. Removal Step 1. Disconnect the speaker cable, the built-in battery cable, the Haptic Touchpad cable, the keyboard backlit cable, and the keyboard assembly cable from the system board as shown below.

  • Page 64: Fan Assembly

    • Ensure that the adhesive tapes are pasted on the indicated position as shown below. Fan assembly You will see the replacement instructions as below: • Before replacement Hardware Maintenance Manual...

  • Page 65: Before Replacement

    – Prerequisites – Instructions overview – Access the part • Replacement steps – Removal – Installation Before replacement Prerequisites Before you start, ensure that you have read Chapter 2 “Safety requirements for hardware maintenance” on page 5 and “Before hardware replacement” on page 43. Instructions overview •...
  • Page 66 Step 2. Loosen the four captive screws and remove the fan assembly as shown below. Installation Step 3. Install the fan assembly in reverse order. Hardware Maintenance Manual...

  • Page 67: Heat Sink

    Heat sink You will see the replacement instructions as below: • Before replacement – Prerequisites – Instructions overview – Access the part • Replacement steps – Removal – Installation Before replacement Prerequisites Before you start, ensure that you have read Chapter 2 “Safety requirements for hardware maintenance” on page 5 and “Before hardware replacement”...

  • Page 68: Replacement Steps

    Replacement steps Follow the instructions to replace the heat sink. Removal Step 1. Loosen the four captive screws and remove the heat sink as shown below. Installation Notes: • If you are installing back the same heat sink you have removed (not installing a new one), before you attach the heat sink to the computer: –...

  • Page 69: Edp And Camera Cable Bracket Assembly

    EDP and camera cable bracket assembly You will see the replacement instructions as below: • Before replacement – Prerequisites – Instructions overview – Access the part • Replacement steps – Removal – Installation Before replacement Prerequisites Before you start, ensure that you have read Chapter 2 “Safety requirements for hardware maintenance” on page 5 and “Before hardware replacement”...
  • Page 70 Removal Step 1. Loosen the two captive screws of the heat sink. Step 2. Remove the two screws of the EDP and camera cable bracket assembly. Step Screw (quantity) Color Torque M2 × L3.2mm, flat-head (2) Black 1.85 ± 0.15 kgf-cm (0.18 ±...

  • Page 71: Left Or Right Bracket Of System Board

    Left or right bracket of system board You will see the replacement instructions as below: • Before replacement – Prerequisites – Instructions overview – Access the part • Replacement steps – Removal – Installation Before replacement Prerequisites Before you start, ensure that you have read Chapter 2 “Safety requirements for hardware maintenance” on page 5 and “Before hardware replacement”...

  • Page 72: Replacement Steps

    Replacement steps Follow the instructions to replace the left or right bracket of system board. Removal Step 1. Remove the four screws and remove the left or right bracket of system board as shown below. Step Screw (quantity) Color Torque M2 ×...

  • Page 73: Fingerprint Reader Cable

    Fingerprint reader cable You will see the replacement instructions as below: • Before replacement – Prerequisites – Instructions overview – Access the part • Replacement steps – Removal – Installation Before replacement Prerequisites Before you start, ensure that you have read Chapter 2 “Safety requirements for hardware maintenance” on page 5 and “Before hardware replacement”...

  • Page 74: Replacement Steps

    Replacement steps Follow the instructions to replace the fingerprint reader cable. Removal Step 1. Disconnect the fingerprint reader cable from the fingerprint reader and the system board, and remove the cable as shown below. Installation Step 2. Install the fingerprint reader cable in reverse order. Haptic Touchpad cable You will see the replacement instructions as below: •...

  • Page 75: Before Replacement

    • Replacement steps – Removal – Installation Before replacement Prerequisites Before you start, ensure that you have read Chapter 2 “Safety requirements for hardware maintenance” on page 5 and “Before hardware replacement” on page 43. Instructions overview • Steps needed: 3 •...

  • Page 76: Haptic Touchpad

    Installation Step 3. Install the Haptic Touchpad cable in reverse order. Haptic Touchpad You will see the replacement instructions as below: • Before replacement – Prerequisites – Instructions overview – Access the part • Replacement steps – Removal – Installation Before replacement Prerequisites Before you start, ensure that you have read Chapter 2 “Safety requirements for hardware maintenance”...

  • Page 77: Replacement Steps

    4. Remove the base cover assembly. See “Base cover assembly” on page 46. 5. Remove the built-in battery. See “Before replacement” on page 49. Replacement steps Follow the instructions to replace the Haptic Touchpad. Removal Step 1. Disconnect the Haptic Touchpad cable from the Haptic Touchpad as shown below. Step 2.
  • Page 78 Installation Step 4. A Haptic Touchpad jig might come with the Haptic Touchpad which is used for fixing the location of the Haptic Touchpad. Peel off the adhesive tapes as shown by arrows , and attach the Haptic Touchpad jig to the Haptic Touchpad surface Note: Ensure that the offset between the Haptic Touchpad edge and the jig edge is about two or three millimeters.
  • Page 79 Step 6. Adjust the angle of the Haptic Touchpad and install the Haptic Touchpad into the keyboard assembly. Note: Ensure that the tails are lying into the keyboard assembly after installing. Step 7. Press the side points when tightening the screw and tighten the screws as shown.

  • Page 80: Wlan Antenna Assembly

    Step 9. Install the rest seven screws as shown below. Step 10. Connect the Haptic Touchpad cable to the Haptic Touchpad. Note: Ensure that the connector is attached firmly. WLAN antenna assembly Hardware Maintenance Manual...

  • Page 81: Before Replacement

    You will see the replacement instructions as below: • Before replacement – Prerequisites – Instructions overview – Access the part • Replacement steps – Removal – Installation Before replacement Prerequisites Before you start, ensure that you have read Chapter 2 “Safety requirements for hardware maintenance” on page 5 and “Before hardware replacement”...
  • Page 82 Step Screw (quantity) Color Torque Black 1.0 ± 0.1 kgf-cm M1.6 × L3 mm, flat-head (4) (0.1 ± 0.01 Nm) Step 3. Disconnect the two WLAN antenna cables from the system board. Step 4. Remove the six screws on the WLAN antenna and WLAN antenna bracket, and remove the WLAN antenna assembly as shown below.

  • Page 83: Display Assembly

    Display assembly You will see the replacement instructions as below: • Before replacement – Prerequisites – Instructions overview – Access the part • Replacement steps Chapter 5 Hardware replacement...

  • Page 84: Before Replacement

    – Removal – Installation • After replacement Before replacement Prerequisites Before you start, ensure that you have read Chapter 2 “Safety requirements for hardware maintenance” on page 5 and “Before hardware replacement” on page 43. Instructions overview • Steps needed: 3 •...

  • Page 85: Left Or Right Cover Of The I/O Face

    Step Screw (quantity) Color Torque M2.5 × L4 mm, flat-head (6) Silvery 3.0 ± 0.3 kgf-cm (0.29 ± 0.03 Nm) Step 2. Remove the display assembly as shown below. Installation Step 3. Install the display assembly in reverse order. Left or right cover of the I/O face You will see the replacement instructions as below: •...

  • Page 86: Before Replacement

    • Replacement steps – Removal – Installation Before replacement Prerequisites Before you start, ensure that you have read Chapter 2 “Safety requirements for hardware maintenance” on page 5 and “Before hardware replacement” on page 43. Instructions overview • Steps needed: 4 •...
  • Page 87 Step 2. Remove the six screws and lift the system board as shown below. Step Screw (quantity) Color Torque M2 × L3.2 mm, flat-head (2) Black 1.85 ± 0.15 kgf-cm (0.18 ± 0.015 Nm) M2 × L3.8 mm, flat-head (4) Silvery 1.85 ±...

  • Page 88: System Board

    Installation Step 4. Install the left or right cover of the I/O face in reverse order. System board You will see the replacement instructions as below: • Before replacement – Prerequisites – Instructions overview – Access the part • Replacement steps –...

  • Page 89: Before Replacement

    Before replacement Prerequisites Before you start, ensure that you have read Chapter 2 “Safety requirements for hardware maintenance” on page 5 and “Before hardware replacement” on page 43. Important notices for handling the system board: When handling the system board, read the following: •...

  • Page 90: Replacement Steps

    Replacement steps Follow the instructions to replace the system board. Removal Step 1. Disconnect the cables from the system board as shown below. Step 2. Remove the screws and lift the system board as shown below. Step Screw (quantity) Color Torque M2 ×...

  • Page 91: After Replacement

    The process of writing product information can only be used once and if unsure, consider getting support from a Lenovo-authorized service technician. 1. Connect the ac power adapter and turn on the computer. The tool will be started automatically.

  • Page 92: Retaining Serial Numbers

    Go to https://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. Step 3. Restart the computer. Step 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.

  • Page 93: Retaining The Uuid

    Go to https://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. Step 3. Restart the computer. Step 4. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.

  • Page 94: Keyboard Assembly

    Step 2. From the main menu, select 6. Set ECA Information. Step 3. To write the ECA information, select 1. Write ECA/rework number from EEPROM, and follow the instructions on the screen. To write the box build date, select 4. Write box build date from EEPROM, and follow the instruction on the screen.

  • Page 95: Replacement Steps

    2. Turn off the computer and disconnect the computer from ac power and all connected cables. 3. Close the computer display and turn over the computer. 4. Remove the base cover assembly. See “Base cover assembly” on page 46. 5. Remove the built-in battery. See “Before replacement” on page 49. 6.
  • Page 96 Hardware Maintenance Manual...

  • Page 97: Chapter 6. Supplemental Instructions

    Mute / Unmute (Speakers). Decrease volume. Increase volume. Enable / Disable the microphone. Decrease screen brightness. Increase screen brightness. Select and set up display devices. Launch and hide the Smart Modes widget. Enable / Disable the camera. Print screen. © Copyright Lenovo 2025...

  • Page 98: Install, Upgrade, And Recover Operating System

    You can customize keyboard settings in Vantage app. To customize detailed settings, open the Vantage app, and then click Device ➙ Input & Accessories. For more keyboard shortcuts, go to https://support.lenovo.com/solutions/windows-support Install, upgrade, and recover operating system Install a Windows operating system...
  • Page 99 Windows operating system. Before installing a particular Windows version, check the compatibility list and the minimum system requirements for the Windows version. For details, go to https://support.lenovo.com/solutions/ht512575 ® b. For models with a Trusted Platform Module, if you are using the Windows BitLocker Drive Encryption feature, ensure that you have disabled the feature.

  • Page 100: Windows Operating System Installation Error

    6. Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 101: Windows Operating System Upgrading Error

    4. Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 102: Windows Operating System Recovery Error

    You suspect your device has been infected. Use installation media to reinstall Windows operating system. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 103 The system management password can also protect the system information stored in UEFI BIOS like a supervisor password, but it has lower authority by default. The system management password can be set through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo client-management interface.
  • Page 104 Lenovo-authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU/FRU, you can also contact Lenovo to purchase a new storage drive to replace the old one by yourself. To check whether the storage drive is a CRU/FRU and the relevant replacement procedure, see “Exploded view and part list”...

  • Page 105: Windows Passwords

    1. Type Sign-in options in the Windows search box and press Enter. 2. Select Password ➙ Change and follow on-screen instructions to change the password. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 106: Retrieve My Bitlocker Recovery Key In Windows

    If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist Retrieve my BitLocker recovery key in Windows Problem: How to retrieve my BitLocker recovery key in Windows? Solution: To retrieve your BitLocker recovery key in Windows, choose one of the following solutions: •...

  • Page 107: Hibernation Mode

    Note: The computer does not accept any input immediately after it enters sleep mode. Wait a few seconds before taking any action to reenter operation mode. Hibernation mode In hibernation mode, the following occurs: • The system status, RAM, VRAM, and setup data are stored on the solid-state drive. •...
  • Page 108 Hardware Maintenance Manual...

  • Page 109: Appendix A. Notice For Usb Connector Name Update

    Appendix A. Notice for USB connector name update The USB Implementers Forum published a revision of the guideline for USB connector names in September, 2022. Lenovo follows the revised guideline and updates USB connector names accordingly. You can refer to the table below for naming update details.
  • Page 110 Hardware Maintenance Manual...

  • Page 111: Appendix B. Self-Help Resource

    Product information • Product specifications: https://psref.lenovo.com • Technical specifications for Lenovo workstations: https://thinkstation-specs.com Lenovo Support resource • Lenovo PC Technical Support web site: https://pcsupport.lenovo.com . You can obtain the following information and resources: – Drivers and software – Troubleshoot and diagnose –...
  • Page 112 IMEI number. • Parts lookup and purchase: . You can find service parts by serial https://support.lenovo.com/parts-lookup number or machine type. • Lenovo BIOS Simulation Center: . You can explore the BIOS https://download.lenovo.com/bsco/index.html settings of your device. • Additional services purchase: https://pcsupport.lenovo.com/warrantyupgrade...
  • Page 113 – Safety and Warranty Guide: Safety, warranty, recycling, and other information – Generic Safety and Compliance Notices: Compliance, accessibility, RoHS, and other information – Regulatory Notice: Regulatory notices for wireless modules Lenovo responsibility • Accessibility information: https://www.lenovo.com/accessibility • Environment information: https://www.lenovo.com/us/en/sustainability-operational-impact...
  • Page 114 Hardware Maintenance Manual...

  • Page 115: Appendix C. Notices And Trademarks

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 116 Trademarks Lenovo, Lenovo logo, ThinkPad, ThinkPad logo, and UltraConnect are trademarks of Lenovo. Intel and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft, Microsoft Teams, Windows, BitLocker, , and Cortana are trademarks of the Microsoft group of companies.

  • Page 117: Appendix D. Abbreviation Table

    Electrically Erasable Programmable Read-Only Memory Extensible Firmware Interface Electrostatic discharge Field Replaceable Unit General Announce Variant Integrated circuits Liquid Crystal Display Machine type and model POST Power-on self-test RFID Radio-frequency identification Supervisor password UUID Universally unique identifier © Copyright Lenovo 2025...
  • Page 118 Hardware Maintenance Manual...
  • Page 120 Part Number: SP41G92348 Printed in China (1P) P/N: SP41G92348 *1PSP41G92348*...

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