Bissell GrossWave OmniFind 3967 / 4004 Series Manual

Table of Contents

Contents

1 What's in the Box?
2 Assembly & Charging the Battery
3 Cleaning Your Floors
4 Sanitizing Hard Floors
5 Emptying the Dirty Water Tank
6 Using the Clean-Out Cycle
7 After-Cleaning Care
8 Troubleshooting
9 IMPORTANT SAFETY INSTRUCTIONS
10 Documents / Resources
- 10.1 References
- 10.2 Download manual

What's in the Box?

Assembly & Charging the Battery

To activate, make sure machine is fully charged before first use. If machine has been in storage for over 6 months, charge fully before using.


Firmly insert the handle in to the body of the machine until it clicks.	Plug charging cable into wall.	Place machine on tray and ensure charging icon is lit up. Let charge for 4 hours or until battery reaches 100% charge.

Remove cardboard insert from bottom of foot before first use.

Cleaning Your Floors


Remove clean water tank by pressing latch and tilting tank backward.	Flip the cap open. Fill with warm (140°F/60°C MAX) tap water to water fill line. Do not use boiling water. Do not heat water in microwave. Add cleaning formula* to formula fill line.	Close cap. Reinsert bottom of tank and tilt tank toward machine until it clicks.

Press power button to turn machine ON.	Press cleaning mode button to switch between hard surface mode and area rug mode. Hard Floor: Everyday messes on sealed hard floors, like tracked in mud, spilled cereal and milk, coffee, and more. Area Rug: Refresh and clean dry messes, like crumbs, dirt, hair, and more.

For best results, move machine forward to wet floor and backward to extract water.	If the dirty tank is full, dirty tank indicator light will illuminate on the display. Empty the tank.

*Compatible BISSELL formulas include: Pet Multi-Surface Formula Lemon-Eucalyptus, Pet MultiSurface with Febreze® Formula, Pet Simply Multi-Surface Formula, Multi-Surface Formula, Hard Floor Sanitize Formula, Wood Floor Formula, Freshstart™ Clean Out Cycle Formula

Sanitizing Hard Floors

BISSELL Hard Floor Sanitize formula is for use on hard, sealed floors only. Do not use on carpet or area rugs. Read formula container label fully prior to use.


Follow cleaning instructions to remove visible messes. To sanitize: Using BISSELL Hard Floor Sanitize formula with machine in Hard Surface mode, make forward and backward passes. Solution will dispense automatically.	Allow floor to remain visibly wet with formula for five minutes. This may require additional passes in Hard Surface mode.

Emptying the Dirty Water Tank


To release dirty water tank, press the button on the top of the dirty water tank, grab the front handle and pull the tank out.	Hold the top of the tank near the sides of the filter and pull up to remove. Remove the filter from the top of the dirty water tank by pulling on filter tabs. Remove debris from filter and mesh screen.	Pull strainer tab up and out of tank to separate debris from dirty water. Dispose of debris.

Pour dirty water out and rinse tank.	Reassemble dirty water tank by placing strainer back in tank, inserting filter into lid, and placing lid back on the dirty water tank.	Insert bottom of tank first. Tilt tank towards machine until it clicks into place.

Using the Clean-Out Cycle


Empty dirty water tank (pg 5). Ensure solution in clean water tank reaches the CleanOut Cycle line.	Place the machine on the 3-in-1 Docking Station. Ensure the docking station is plugged in.	Push Clean-Out Cycle Button to start 40-second cycle.

To release the brush roll window, pull the top of the window towards you.	Pull brush roll tab on the left to remove.	Place brush roll in brush holder on dock to dry. Empty dirty water tanл.

After-Cleaning Care


Empty and rinse dirty water tank. Remove filter from top of tank by grabbing tabs on filter and lifting up. Remove any debris from under filter.	Wash filter and screen with warm water and mild detergent. Rinse bottom of tank cover. Rinse all debris from dirty tank cover.	Pull brush roll window to remove.

Hand wash brush roll and window with water and mild detergent.	Remove machine from dock to wipe out tray. Do not rinse tray under faucet to avoid water entering charging plug.	Leave all parts out to dry for 24 hours before reassembling.

Reassemble dirty water tank by placing strainer back in tank, inserting filter into lid, and placing lid back on the dirty water tank.	Insert bottom of tank into machine first. Tilt tank towards machine until it clicks into place.	Insert right side of brush roll and rotate downward until tab on left side of brush is locked in place.

Reinstall window by lining up tabs on bottom edges of foot and rotating towards machine. Press down until window clicks into place.

Any other maintenance or servicing not included in this manual should be performed by an authorized service representative.

Troubleshooting

Below are some of the issues you may run into. If you don't see the issue you're experiencing below, visit support. BISSELL.com.

Problem	Possible Cause	Remedies
Streaking or loss of suction power	Brush roll window is not latched.	Reinstall brush roll window.
	Debris channel in foot is clogged.	Clean channel with a paper towel.
	Filter is clogged and/or is wet.	Remove debris clogging the screen, then clean and dry filter.
	Mesh screen in dirt tank is clogged.	Remove debris from mesh screen and empty tank.
	Filter is clogged.	Remove filter and remove any debris from filter screen or underneath the filter.
	Filter is wet.	Check screen and paper pleats for moisture. Allow to dry for 24 hours before reinstalling.
	Brush roll is wet and dirty.	Clean and dry brush roll.
No spray	Clean water tank or lid is damaged.	Remove tank from machine and inspect for damage on tank and/or lid. If damage is found, contact BISSELL Consumer Care.
	Dirty water tank is damaged.	Remove tank from machine and inspect for damage. If damage is found, contact BISSELL Consumer Care.
	Dirty water tank is full.	Empty tank.
Battery icon blinking	Battery communication error.	Contact BISSELL Consumer Care.
Foot light blinking	Brush roll stuck.	Remove brush roll window and brush roll to check for debris in foot. Remove any accumulated hair or debris from brush roll.
Cleaning mode and clean out cycle lights flashing	Motor error.	Contact BISSELL Consumer Care.

The battery is to be disposed of safely. See support.BISSELL.com for battery removal instructions.

Warranty

Limited 2-year warranty, may vary by state. Visit support. BISSELL.com or call 1-800-237-7691 for complete warranty information.

Terms and Conditions
Your purchase is subject to the BISSELL Terms and Conditions, which includes dispute resolution through arbitration and class waiver. For complete terms or to opt out from arbitration or class waiver, visit BISSELL.com/terms-of-use or call 1-800-237-7691.

information NOTICE Disconnecting the battery will destroy the appliance and invalidate the warranty.

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USING YOUR APPLIANCE.
When using an electrical appliance, basic precautions should be observed, including the following:

TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

Use indoors only.
Do not immerse. Use only on surfaces moistened by cleaning process.
Use only cleaning products intended for use with this appliance to prevent internal component damage. See the "cleaning your floors" section of the user guide for approved BISSELL formulas.
Do not allow to be used as a toy. Close attention is necessary when used by or near children.
Do not use for any purpose other than described in this user guide. Use only manufacturer's recommended attachments.
Do not charge with damaged charger or plug. If appliance is not working as it should, has been dropped, damaged, left outdoors or dropped into water, have it repaired by a qualified technician.
Do not pull or carry charger by cord, use cord as a handle, close door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord, docking station or charger away from heated surfaces.
Do not unplug charger by pulling on cord. To unplug, grasp the charger plug, not the cord.
Do not handle charger, charger plug, or appliance with wet hands.
Do not put any object into openings. Do not use with any opening blocked; keep openings free of dust, lint, hair, and anything that may reduce air flow.
Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
Turn OFF all controls before plugging or unplugging charger.
Use extra care when cleaning on stairs.
Do not use to pick up flammable or combustible materials (lighter fluid, gasoline, kerosene, etc.) or use in areas where they may be present.
Do not pick up anything that is burning or smoking, such as cigarettes, matches or hot ashes.
Do not use without filters in place.
Risk of injury from moving parts. Brush may start unexpectedly. Turn OFF before cleaning or servicing.
Turn OFF all controls, including the power switch and disconnect charger from electrical outlet before making any adjustments, performing maintenance, troubleshooting, changing accessories, or storing appliance. Such preventative safety measures reduce the risk of starting the appliance accidentally.
Recharge appliance only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.
Use only with charger SIL, model SSC-297100US.
Battery pack, charging port on the appliance and charger output are not to be short-circuited.
Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.
Do not use appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
Do not expose battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C/265°F may cause explosion.
Follow all charging instructions and do not charge the appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
Do not modify or attempt to repair the appliance except as indicated in the instructions for use or care.
Unplug charger from electrical socket when not in use, before cleaning, maintaining or servicing the appliance.
Keep the temperature range of between 4-40°C/40-104°F when charging battery, storing unit or during use.
Do not charge the machine outdoors.
Do not turn your appliance ON until you are familiar with all instructions and operating procedures.
This appliance contains batteries that are non-replaceable.
Do not incinerate the appliance even if it is severely damaged. The batteries can explode in a fire.
The battery must be removed from the appliance before it is scrapped.
Keep appliance on a level surface.
Do not carry the vacuum cleaner while it in use.
Do not use appliance in an enclosed space filled with vapors given off by oil-based paint, paint thinner, some moth-proofing substances, flammable dust, or other explosive or toxic vapors.
Do not use to pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.).
Do not pick up hard or sharp objects such as glass, nails, screws, coins, etc.
Plastic film can be dangerous. To avoid danger of suffocation, keep away from children.
Liquid must not be directed towards equipment containing electrical components.
Prevent unintentional starting. Ensure the switch is in the OFF-position before picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing appliance that can turn the switch on invites accidents.
To reduce the risk of a leaking condition, do not store where freezing may occur. Damage to internal components may result.
Plastic tanks are not dishwasher safe. Do not put tanks in dishwasher.

SAVE THESE INSTRUCTIONS
THIS MODEL IS FOR HOUSEHOLD USE ONLY. COMMERCIAL USE OF THIS UNIT VOIDS THE MANUFACTURER'S WARRANTY.

Keep appliance on a level surface.
If your appliance has a motorized brush roll, do not leave machine running in the same spot without the handle fully upright.
Do not store where freezing may occur.

This product contains Lithium-Ion rechargeable batteries. DO NOT mix Lithium-Ion batteries with general household waste. According to Federal and State regulations, removal and proper disposal of Lithium-Ion batteries is required. For specific battery disposal instructions please contact Call2Recycle at 877-723-1297 or visit www.call2recycle.org. For full instructions on battery removal for recycling visit support.BISSELL.com.