Other software problems
H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E
C
M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N
•
Ensure that the program is compatible with the operating system installed
on your computer.
•
Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
•
Ensure that the program is installed and configured properly.
•
Verify that the device drivers do not conflict with the program.
•
If necessary, uninstall and then reinstall the program.
A C K U P Y O U R F I L E S I M M E D I A T E L Y
B
S E A V I R U S
S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E
U
-
S
C D
A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R
S
C O M P U T E R T H R O U G H T H E
C A N T H E C O M P U T E R F O R S P Y W A R E
S
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove
spyware. For more information, go to support.dell.com and search for the
keyword spyware.
U N T H E
E L L
R
D
is related to a software problem (see "Dell Diagnostics" on page 101).
122
Troubleshooting
T A R T M E N U
S
I A G N O S T I C S
D
—
If you are experiencing slow computer
—
If all tests run successfully, the error condition
—
F L O P P Y D I S K S
,
O R
,