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Dell Inspiron 1011 Setup Manual: Before You Call

Dell laptop quick setup guide.
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Getting Help

Before You Call

NOTE: Have your Express Service Code
ready when you call. The code helps Dell's
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
back or bottom of your computer).
Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.
Diagnostic Checklist
Phone number:
Service Tag (bar code on the back or bottom
of the computer):
Express Service Code:
Return Material Authorization Number
(if provided by Dell support technician):
Operating system and version:
Expansion cards:
Are you connected to a network? Yes/No
Network, version, and network adapter:
Programs and versions:


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  • frank farrugia Jun 13, 2014 01:39:
    I am having trouble with the internet switch,

    i​t lightup and it go off.