Restoring Your Operating System
CAUTION: Using Dell PC Restore
permanently deletes all data on the
hard drive and removes any programs or
drivers installed after you received your
computer. If possible, back up the data
before using these options. Use PC Restore
only if System Restore did not resolve your
operating system problem.
NOTE: Dell PC Restore by Symantec and
Dell Factory Image Restore may not be
available in certain countries or on certain
Use Dell PC Restore only as the last method to
restore your operating system. These options
restore your hard drive to the operating state
it was in when you purchased the computer.
Any programs or files added since you received
your computer—including data files—are
permanently deleted from the hard drive.
Data files include documents, spreadsheets,
e-mail messages, digital photos, music files, and
so on. If possible, back up all data before using
To perform PC Restore:
Turn on the computer.
During the boot process, a blue bar with
www.dell.com appears at the top of the
Immediately upon seeing the blue bar, press
<Ctrl><F11>. If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft
desktop; then, shut down your computer and
CAUTION: If you do not want to proceed
with PC Restore, click Reboot.
Restore and click Confirm.
The restore process takes approximately 6 to
10 minutes to complete.