The computer stops responding or a solid blue screen appears
CAUTION: You might lose data if you are unable to perform an operating system
If you are unable to get a response by pressing a key on your keyboard or moving your mouse,
press and hold the power button for at least 6 seconds until the computer turns off, then
restart your computer.
NOTE: The chkdsk program may run when you restart the computer. Follow the
instructions on the screen.
A program stops responding or crashes repeatedly
End the program:
Press <Ctrl><Shift><Esc> simultaneously.
Applications tab and select the program that is no longer responding.
Check the software documentation.
If necessary, uninstall and then reinstall the program.
CHAPTER 5: TROUBLESHOOTING