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Dell Alienware DRF37 Product Manual: A Program Stops Responding Or Crashes Repeatedly

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The computer stops responding or a solid blue screen appears
CAUTION: You might lose data if you are unable to perform an operating system
shutdown.
If you are unable to get a response by pressing a key on your keyboard or moving your mouse,
press and hold the power button for at least 6 seconds until the computer turns off, then
restart your computer.
NOTE: The chkdsk program may run when you restart the computer. Follow the
instructions on the screen.

A program stops responding or crashes repeatedly

End the program:
1.
Press <Ctrl><Shift><Esc> simultaneously.
2.
Click the
Applications tab and select the program that is no longer responding.
3.
Click
End Task.
Check the software documentation.
If necessary, uninstall and then reinstall the program.
CHAPTER 5: TROUBLESHOOTING
77

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