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CAMBRIONIX ThunderSync2-16 User Manual

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ThunderSync2-16
User Manual
*Please note this product has been discontinued
© 2025-01 Cambrionix Ltd. All rights reserved.
EN

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Summary of Contents for CAMBRIONIX ThunderSync2-16

  • Page 1 ThunderSync2-16 User Manual *Please note this product has been discontinued © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 2 4. Getting Started 4.1. Unpacking your product 4.2. What's Included 4.3. Consumables and Placing Orders 4.4. Connecting to the mains 4.5. Connecting devices to your ThunderSync2-16 4.6. Charging 4.7. Registration 4.8. Help and Support 5. Using your Cambrionix Hub 5.0.1 Port LED States...
  • Page 3 6.0.1 Installing Software 6.0.2 Cambrionix Connect 6.0.3 Cambrionix Hub API 6.0.4 Updating Software 6.0.5 Removing Software 6.0.6 Command Line Instructions (CLI) 7. Product Specifications 7.1. Features 7.2. Hub Specifications 7.3. Power Specifications 7.4. Port Specifications © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 4 8.7. Software troubleshooting 9. Returns and Damaged Products 9.1. What if my order arrives with an issue? 9.2. What happens after I have requested a Return? 9.3. Waste Electrical and Electronic Equipment (WEEE) © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 5 The ThunderSync2-16 can charge attached USB devices without using a local computer. The ThunderSync2-16 allows any USB compliant device to be charged at its optimum rate (up to 2.4A). The firmware can be updated to ensure the ThunderSync2-16 can manage the latest devices.
  • Page 6 This manual has been arranged to follow the IEC/ICEE 82079-1 standard. This is to facilitate the easier understanding and location of information relating to the ThunderSync2-16. Any errors or omissions can be reported using our support ticket system (see Help and Support).
  • Page 7 Mandatory regulation 3.4. Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and international safety regulations. Modifications to the product could affect safety and render the product non-compliant with relevant safety standards, resulting in injury or damage to the product.
  • Page 8 Damage to your product may occur Do not bend or compress any part of the product. 3.5. Power supply This section describes the safety precautions you must follow when using the external power supply. © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 9 This section describes safety precautions you must follow when installing and storing your ThunderSync2-16. CAUTION An electric shock or personal injury may occur Do not place the power cord near heat sources. Connect the plug only to an earthed socket. © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 10 CAUTION Damage to your Cambrionix product may occur Operate the product only in an environment where the ambient temperature is inside the operating temperature range. Operate the product only in an environment where the relative humidity is inside the operating range.
  • Page 11 Mildly dampen a soft and dry cloth in water and wring thoroughly to clean the product as required   Dry the product thoroughly once the cleaning has finished   Reconnect the power cord and use your product as advised once cleaning is complete © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 12 This manual provides a reference for end-users installing for the first time and using their hub afterwards. As well as a guide for product safety-related information. The ThunderSync2-16 is intended to be used in an indoor static environment in which the environment falls within the tested specifications to provide charge, sync and management functionality.
  • Page 13 4.5. Connecting devices to your ThunderSync2-16 Throughout this manual we will refer to "devices"  this relates to the device you are connecting to the ThunderSync2-16 this could be any USB device such as a phone, tablet, USB drive or any other USB connected device.
  • Page 14 Device Information Plate which is either on the underside or back of the unit. Providing serial and Purchase  order numbers, can help identify your specific product and speed up the process. © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 15 5.0.1 Port LED States Your ThunderSync2-16 has inbuilt LEDs used to show the state of the ports, devices and the power state. These LEDs can be configured to support your use case; this can be controlled either by using the API  to send commands directly or through separate software. When the hub is powered on all the available LED's will flash once and then revert to the default behaviour mentioned below.
  • Page 16 You can use an optical cable to connect to your host as the ThunderSync2-16 is self powered. Thunderbolt™ 4 cables are backwards compatible, Also a Thunderbolt™ 2 cable with a Thunderbolt™...
  • Page 17 Port Specifications section.   The ThunderSync2-16 also has an 'ALT  Sync Charge' mode which is on by default, having this option selected will allow the ThunderSync2-16 to charge devices up to 2.4 A whilst syncing data.   If you wish to limit the charging to your devices whilst connected to your host system then you can disable CDP.
  • Page 18 If you wish to transfer data, change applications, restore or update your mobile device, a data connection to a local host computer is required. The Cambrionix Hub API and software is compatible with macOS®, Windows™ and Linux® operating systems and can transfer data between these operating systems and many mobile operating systems such as iOS™...
  • Page 19 Examples Using the ThunderSync2-16 you will be able to connect the following amount of devices, through a standard USB host controller. It is possible to connect more devices and hubs but as a baseline this amount of devices should always be possible to connect at one time.
  • Page 20 5.4. Managing Ports Each port on your ThunderSync2-16 can be managed either individually, or all together. You can turn the ports off and on, change the port mode, or change various other settings applicable to the ThunderSync2-16 more information can be found in the...
  • Page 21 Table 5-3  5.4.4 Firmware The firmware can be kept up to date using our Cambrionix Connect software. As part of delivering an easy user experience, our Cambrionix Connect application is now a set-and-forget solution. The Cambrionix Connect application will discover your USB hub’s firmware and present an update for you.
  • Page 22 An alternative would be to download the firmware file and manually add this to the Hub API there is more information in the Cambrionix Hub API  user manual which can be downloaded from the following link cambrionix.com/cambrionix-api. CAUTION...
  • Page 23 CAUTION A new version may be available Ensure you have the latest version of Firmware installed on your hub. These updates will often contain new features, fixes for bugs and performance improvements © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 24   Command Line Instructions Cambrionix connect will use the Cambrionix Hub API to interact with the hub through a user- friendly application. The API can be used to provide other protocols that send translated string commands. The Hub uses string commands to communicate with the host system. These can be sent via the virtual serial port directly.
  • Page 25 6.0.3 Cambrionix Hub API The Cambrionix Hub API allows you to monitor and control each port in detail and to integrate these functions into your own workflow processes. The API comprises a daemon (which is a program running in the background) that can be downloaded from www.cambrionix.com/cambrionix-api...
  • Page 26 (Cambrionix Connect and the Cambrionix Hub API) By going into the settings section on the left-hand side of Cambrionix Connect, you can navigate to the general tab, and under this can see the options for keeping both Cambrionix Connect and the API  up to date.
  • Page 27 6.0.5 Removing Software If you wish to uninstall the software (Cambrionix Connect, Cambrionix Hub API and the Cambrionix Recorder Service) from your host system, the following steps can do this.
  • Page 28 Two example commands can be seen below, you can use these commands to check hub information and health. Command Action system Show hardware and firmware information health Show voltages, temperatures, errors and boot flag Table 6-5  © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 29 Ports Number of USB2 Type-C Downstream   Electrostatic Discharge, air (kV) Ports Number of USB2 Type-C Expansion Electrostatic Discharge, Vesd (kV)   Ports Number of USB2 Type-C Upstream   Enclosure Material Plastic Ports © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 30 Drop to Minimum Fan Speed Temperature         (°C)         Stop Temperature (°C)         Minimum Fan Speed (%)         Fan Diameter (mm) © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 31 Over Voltage Threshold (VAC)     Table 7-7 Voltage Measurement Resolution,         Vsupply (mVAC)         Frequency Range (Hz)                   Table 7-8 © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 32 Standard USB connections have a minimum rated lifetime of 1,500 cycles of insertion and removal. USB-C receptacles have a minimum rated lifetime of 10,000 cycles of insertion and removal. This is an industry-standard. © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 33 One thing you can do to prolong the lifetime of the ports on your ThunderSync2-16 is to use "sacrificial cables" in between the hub and your charging cables so when you repeatedly connect/ disconnect you are only going to wear the cables rather than the hub.
  • Page 34 8. Troubleshooting If you experience any issues with your ThunderSync2-16 ; please try the following troubleshooting steps, if the issue is not addressed in this section, please get in touch with your local vendor or Cambrionix. To contact Cambrionix Support please see Help and Support.
  • Page 35 This behaviour can cause a USB hub to interpret the cable as a device with a low power draw, resulting in the hub's LEDs turning on. Additionally, in the case of a Cambrionix Connect system, this may lead to the appearance of an "unknown device" in the interface.
  • Page 36 "Ports On" settings to always on for each port. When you set the port to always be on you will need to set a default profile on each port for when the port(s). There is a description for each profile within Cambrionix connect. Battery information for Android If you are observing an issue displaying battery information on Android devices ensure firstly you have ADB ...
  • Page 37 Unknown devices Sometimes, within Cambrionix Connect and device manager, the connected device may show up as an unknown device. This can be due to the host system needing to be trusted on the device. This can be done on the device itself on the initial connection.
  • Page 38 Hub not connecting to host If you see that the ThunderSync2-16 is not connecting to the host system, one of the issues may be caused by the USB  drivers on your host system not being up to date. It is good practice...
  • Page 39 If you have older hardware with Firmware version number lower than 1.83 then the hub may not be compatible with the Cambrionix Hub API and will need to be updated to the latest version of Firmware using the Command Line Updater which can be downloaded and installed from the following link.
  • Page 40 9.2. What happens after I have requested a Return?   If you have not purchased the Product(s)  direct from Cambrionix please contact the vendor the item was originally purchased from for their returns process.  ...
  • Page 41   Where Cambrionix arranges collection, return shipping will be free, unless Cambrionix notified you otherwise.   When contacting us about returning a product please provide the following information. - Collection Address - Weights and Dimensions WxDxH (m) of shipment - Preferred collection date and time.
  • Page 42 This manual may make reference to trademarks, registered trademarks, and other protected names and or symbols of third-party companies not related in any way to Cambrionix. Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by Cambrionix, or an endorsement of the product(s) to which this manual applies by the third-party company in question.
  • Page 43 Proprietary Methods: Detailed descriptions and implementations of our proprietary methods are also protected. As such, requests for access to the source code or other protected information will be respectfully declined. We appreciate your understanding and cooperation. © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 44 30202007995X 30202007995X MOD IT MM 30202007994Y 30202007994Y MOD IT STACK 30202007993P 30202007993P MOD IT DS 6077253 6077253 6077253 MOD IT DS 3a2f8b88e935 202012311 202012311 MOD IT DS 195759 195759 MOD IT DS 329440-001 © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 45 29/735,475 D936,000 MOD IT DS  LUGS 6089601 6089601 6089601 MOD IT MM 6089602 6089602 6089602 MOD IT DS  LUGS 6089603 6089603 6089603 MOD IT STACK 6089604 6089604 6089604 MOD IT 6089605 6089605 6089605 © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 46 Terms and Conditions The use of Cambrionix hubs is subject to the Cambrionix Terms and Conditions, the document can be downloaded and viewed using the following link. https://downloads.cambrionix.com/documentation/en/Cambrionix-Terms-and-Conditions.pdf © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 47 The Maurice Wilkes Building Cowley Road Cambridge CB4 0DS United Kingdom   +44 (0) 1223 755520 www.cambrionix.com   Cambrionix Ltd is a company registered in England and Wales with the company number 06210854 © 2025-01 Cambrionix Ltd. All rights reserved.