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Troubleshooting
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Summary of Contents for CAMBRIONIX OEM-U16S
- Page 1 OEM-U16S User Manual © 2023-02 Cambrionix Ltd. All rights reserved.
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Page 2: Table Of Contents
4.1. Unpacking your product 4.2. What's Included 4.3. Connecting to a Host 4.4. Charging 4.5. Cables 4.6. Connecting the OEM-U16S to the Power Supply Unit using Spade Connectors 4.7. Registration 4.8. Help and Support 5. Using your OEM-U16S 5.1. Using without connecting to a host 5.2. - Page 3 5.4.6 Command Line Instructions (CLI) 5.5. Scalability 5.6. Cooling the OEM-U16S 5.7. Cleaning your OEM-U16S 6. Product Specifications 6.1. Input Power Requirements 6.2. Output Power 6.3. Rail value limits 6.4. Physical specifications 6.5. Consumables and Placing Orders 6.6. Hub Architecture 7.
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Page 4: Your Oem-U16S At A Glance
The OEM-U16S can charge attached USB devices without using a local computer, and our intelligent charging algorithm allows almost any device to be charged at its optimum rate (up to 2.1A). The firmware can be updated to enable new charging profiles, ensuring the OEM-U16S can charge the latest devices. -
Page 5: Safety
To avoid injuries and damage, observe the safety instructions in the user manual. This manual has been arranged to follow the IEC/ICEE 82079-1 standard. This is to facilitate the easier understanding and location of information relating to the OEM-U16S. Any errors or omissions can be reported using our support ticket system (seeHelp and Support). -
Page 6: Safety Alert Symbol
Mandatory regulation 3.4. Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and international safety regulations. Modifications to the product could affect safety and render the product non-compliant with relevant safety standards, resulting in injury or damage to the product. -
Page 7: Power Supply
Do not bend or pull the power cord with excessive force. Do not use a power supply that exceeds the power supply specifications within this manual 3.6. Storage and Installation This section describes safety precautions you must follow when installing and storing your OEM-U16S. OEM-U16S Page 7 of 43... - Page 8 Do not place the power cord near heat sources. Connect the plug only to an earthed socket. CAUTION Damage to your Cambrionix product may occur Operate the product only in an environment where the ambient temperature is inside the operating temperature range.
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Page 9: Oem
CAUTION Damage to your Cambrionix OEM module may occur When mounting a Cambrionix OEM module, all mounting holes should be used with appropriate spacers, screws and a torque level of 1.1Nm. Cambrionix OEM modules are susceptible to Electrostatic Discharge (ESD). -
Page 10: Getting Started
2.1A whilst transferring data. 4.4. Charging Your OEM-U16S will allow your device to charge at the maximum rate possible up to 2.1A. The way that charging takes place is the OEM-U16S will provide the device with a capability to charge and the devices USB charging controller will determine the maximum amount of charge it wants to draw down. -
Page 11: Cables
Be sure to verify a cable’s abilities before purchasing it and select a cable which can handle the speeds and power transfer that you require. We would advise using the cable that was provided with the device to connect to our hubs. OEM-U16S Page 11 of 43... -
Page 12: Connecting The Oem-U16S To The Power Supply Unit Using Spade Connectors
Having ensured the output voltage of the DC power supply is 5V, and certainly does not exceed 5.6 Vdc, connect the PSU to the OEM-U16S using insulated copper cables of no less than six mm2 cross- section and no longer than 150 mm. Longer cables or smaller cross-sections are likely to cause a voltage drop across the cable and improper board operation. -
Page 13: Using Your Oem-U16S
5. Using your OEM-U16S In this section, you can find information using your hub in charge or sync application. You can also find information on managing your hub, changing port modes, connecting multiple hubs to one host and using Cambrionix Software. -
Page 14: Using Without Connecting To A Host
5.2.1 Connecting the Hub to a host computer Connect the OEM-U16S to your host system using a USB 2.0 Type-B cable. Using an incorrect host cable may result in the hub and all subsequent ports not being recognised by your host. -
Page 15: Data Transfer
5.2.4 Communication Interface and Protocol The OEM-U16S appears as a virtual COM port (VCP). On Microsoft Windows™, the system will appear as a COM port, the COM port number can be found in device manager. On macOS®, a device file is created in the / directory. -
Page 16: Managing Ports & Your Oem-U16S
5.3. Managing Ports & Your OEM-U16S Each port on your OEM-U16S can be managed either individually, or all together. You can turn the ports off and on, change the port mode, or change various other settings applicable to the OEM-U16S... -
Page 17: Charging Profiles
The current firmware version on the hub is displayed in the firmware section alongside the hub's name. This will appear red if a newer version is available or green if it is the most up to date. OEM-U16S Page 17 of 43... - Page 18 Once selected press the update button at the top and the update will commence. CAUTION Your OEM-U16S may not function correctly Do not downgrade firmware onto a new product CAUTION Your Cambrionix Firmware may get corrupted Do not interrupt the Firmware update process.
- Page 19 If you have older hardware with Firmware version number lower than 1.83 then the hub may not be compatible with the Cambrionix API and will need to be updated to the latest version of Firmware using the Command Line Updater which can be downloaded and installed from the following link.
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Page 20: Software
5.4.1 Installing Software Cambrionix has two pieces of software that can be used to manage the devices and your hub using different host systems. This section has instructions and information on using our software on three of the most popular host systems. -
Page 21: Liveviewer
Within your hub, there are some specific controllable settings called "non-volatile RAM settings", which are referred to as NVRAM settings. These are a variety of different settings for your OEM-U16S. You can navigate to the NVRAM settings by opening LiveViewer and selecting the hub you want to connect to. - Page 22 (iPhone etc.) has been attached to a port. The attach threshold may need to be increased if the Attach device (iPhone etc.) is connected to a Cambrionix port with a Threshold cable which includes an LED or other electronics. It may also need (mA) to be increased if you are using a device (iPhone etc.) with a 3rd...
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Page 23: Cambrionix Api
5.4.3 Cambrionix API The Cambrionix API allows you to monitor and control each port in detail and to integrate these functions into your own workflow processes. The API comprises a daemon (which is a program running in the background) that can be downloaded from www.cambrionix.com/products/api... -
Page 24: Removing Software
5.4.5 Removing Software If you wish to uninstall the software (Cambrionix LiveViewer, Cambrionix API and the Cambrionix Recorder Service) from your host system, the following steps can do this. -
Page 25: Command Line Instructions (Cli)
/library/cambrionix/apiservice/bin/cambrionixapiservice --remove sudo /library/cambrionix/apiservice/bin/cambrionixrecorderservice --remove Linux® To remove software on Linux® there are two options. The first is to use the Software centre, then either the list of installed applications or the search bar to find the software you wish to remove. Once you have selected the application, click on the remove button and you will be prompted for a password, enter the password and the software will be removed. -
Page 26: Scalability
5.5. Scalability If you wish to synchronise more devices, multiple OEM-U16S can be connected together (either in a star topology or daisy chained) to allow up to 96 devices to be managed from a single host computer simultaneously In order to daisy-chain multiple OEM-U16S, each OEM-U16S needs to be connected to mains power individually and the first OEM-U16S ... -
Page 27: Cooling The Oem-U16S
Temperature can also be monitored via our API, LiveViewer App and the command line interface. When measuring temperature to determine if forced cooling is required, the temperature should be measured whilst the OEM-U16S is under full load and at the highest ambient operating temperature. -
Page 28: Cleaning Your Oem-U16S
5.7. Cleaning your OEM-U16S Cleaning the product is generally not required, although in some instances it may be necessary if excess dirt/ dust/ hair has accumulated, or if minor liquid spillages have occurred on the module during operation or storage. -
Page 29: Product Specifications
6. Product Specifications The OEM-U16S is manufactured in the UK 6.1. Input Power Requirements Input Voltage (V) Input Current (A) Input Connector PCB Terminal block / Spade connectors 6.2. Output Power Output Voltage (V) Output Voltage Tolerance (%) +/-5 Output Current, Max per Port (A) -
Page 30: Consumables And Placing Orders
USB-C receptacles have a minimum rated lifetime of 10,000 cycles of insertion and removal. This is an industry-standard. One thing you can do to prolong the lifetime of the ports on your OEM-U16S is to use "sacrificial cables" in between the hub and your charging cables so when you repeatedly connect/ disconnect you are only going to wear the cables rather than the hub. -
Page 31: Hub Architecture
6.6. Hub Architecture Below is a diagram of the internal architecture for the OEM-U16S. Description This is the external physical port number This is present if this component is connected to an internal hub, if it is present the number represents the port number on... - Page 32 Background Description colour An Internal hub which can then connect to external ports or other internal components Any other components which includes expansion ports and internal chips OEM-U16S Page 32 of 43...
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Page 33: Troubleshooting
7. Troubleshooting If you experience any issues with your OEM-U16S; please try the following troubleshooting steps, if the issue is not addressed in this section, please get in touch with your local vendor or Cambrionix. To contact Cambrionix Support please see Help and Support. -
Page 34: Device Connection
0000000000000000 Unstable device connection Some devices can have unstable connections with your host system through the OEM-U16S. We have only observed this behaviour in a very few amount of devices, disabling CDP this has resolved all issues and the connections are stable. -
Page 35: Hub Connection Issues
Hub not connecting to host If you see that the OEM-U16S is not connecting to the host system, one of the issues may be caused by the USB drivers on your host system not being up to date. It is good practice to ensure you have... -
Page 36: Using With A Headless System
If you have older hardware with Firmware version number lower than 1.83 then the hub may not be compatible with the Cambrionix API and will need to be updated to the latest version of Firmware using the Command Line Updater which can be downloaded and installed from the following link. -
Page 37: Oem-U16S-Certifications
8. OEM-U16S-Certifications CB Certificate CE Tested and marked FCC Part 15 Tested and marked RoHS Compliant Independently safety tested by the Underwriters Laboratory (UL) under file #E346549 OEM-U16S Page 37 of 43... -
Page 38: Returns And Damaged Products
9.2. What happens after I have requested a Return? If you have not purchased the Product(s) direct from Cambrionix please contact the vendor the item was originally purchased from for their returns process. -
Page 39: Terms And Conditions
10. Terms and Conditions The use of Cambrionix hubs is subject to the Cambrionix Terms and Conditions, the document can be downloaded and viewed using the following link. https://downloads.cambrionix.com/documentation/en/Cambrionix-Terms-and-Conditions.pdf OEM-U16S Page 39 of 43... - Page 40 This manual may make reference to trademarks, registered trademarks, and other protected names and /or symbols of third-party companies not related in any way to Cambrionix. Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by Cambrionix, or an endorsement of the product(s) to which this manual applies by the third-party company in question.
- Page 41 Cambrionix Patents Application Title Link Grant Number Number Syncing and Charging Port GB2489429 1105081.2 2489429 CAMBRIONIX UK00002646615 2646615 00002646615 CAMBRIONIX VERY UK00002646617 2646617 00002646617 INTELLIGENT... MOD IT DS GB2591233 6089600 6089600 MOD IT eSearch 007918669 007918669 MOD IT 90079186690001 007918669-0001...
- Page 42 MOD IT STACK 29/735,475 D936,000 MOD IT DS LUGS 6089601 6089601 6089601 MOD IT MM 6089602 6089602 6089602 MOD IT DS LUGS 6089603 6089603 6089603 MOD IT STACK 6089604 6089604 6089604 MOD IT 6089605 6089605 6089605 OEM-U16S Page 42 of 43...
- Page 43 Cambrionix Limited The Maurice Wilkes Building Cowley Road Cambridge CB4 0DS United Kingdom +44 (0) 1223 755 520 enquiries@cambrionix.com www.cambrionix.com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854 OEM-U16S Page 43 of 43...
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