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Troubleshooting
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Summary of Contents for CAMBRIONIX PDSync-C4
- Page 1 PDSync-C4 User Manual © 2023-09 Cambrionix Ltd. All rights reserved.
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Page 2: Table Of Contents
4.3. Consumables and Placing Orders 4.4. Connecting to a Host 4.5. Connecting devices to your PDSync-C4 4.6. Charging 4.7. Connecting the PDSync-C4 to the Power Supply Unit using Spade Connectors 4.8. Registration 4.9. Help and Support 5. Using your PDSync-C4 5.1. - Page 3 5.5. Scalability 5.6. Cooling the PDSync-C4 5.7. Cleaning your PDSync-C4 6. Product Specifications 6.1. Features 6.2. OEM-PDSync-C4 Specifications 6.3. Power Specifications 6.4. Port Specifications 6.5. Drawings 6.6. Hub Architecture 7. Troubleshooting 7.1. Common troubleshooting tips 7.2. Logging through Cambrionix Connect 7.3.
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Page 4: Your Pdsync-C4 At A Glance
The PDSync-C4provides 60W of charging power to each of its 4 Type-C ports, allowing mobile devices to be charged quickly, safely and reliably. All ports can be controlled using Cambrionix software to enable charging and data transfer while monitoring important port and device information. -
Page 5: Safety
To avoid injuries and damage, observe the safety instructions in the user manual. This manual has been arranged to follow the IEC/ICEE 82079-1 standard. This is to facilitate the easier understanding and location of information relating to the PDSync-C4. Any errors or omissions can be reported using our support ticket system (seeHelp and Support). -
Page 6: Pictograms
Mandatory regulation 3.4. Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and international safety regulations. Modifications to the product could affect safety and render the product non-compliant with relevant safety standards, resulting in injury or damage to the product. -
Page 7: Power Supply
This section describes safety precautions you must follow when installing and storing your PDSync- CAUTION An electric shock or personal injury may occur Do not place the power cord near heat sources. Connect the plug only to an earthed socket. PDSync-C4 Page 7 of 42... - Page 8 CAUTION Damage to your Cambrionix product may occur Operate the product only in an environment where the ambient temperature is inside the operating temperature range. Operate the product only in an environment where the relative humidity is inside the operating range.
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Page 9: Oem
CAUTION Damage to your Cambrionix OEM module may occur When mounting a Cambrionix OEM module, all mounting holes should be used with appropriate spacers, screws and a torque level of 1.1Nm. Cambrionix OEM modules are susceptible to Electrostatic Discharge (ESD). -
Page 10: Getting Started
As well as a guide for product safety-related information. The PDSync-C4 is intended to be used in an indoor static environment in which the environment falls within the tested specifications to provide charge, sync and management functionality. Please see Product Specifications section of this manual for information on the environment specifications. -
Page 11: Connecting Devices To Your Pdsync-C4
PDSync-C4 this could be any USB device such as a phone, tablet, USB drive or any other USB connected device. Once you have your hub setup the next thing is to connect your devices to start using the PDSync-C4. We would always recommend using the OEM cable supplied by the manufacturer of the device, so whatever cable is provided with the device use that cable to connect to the hub. -
Page 12: Registration
The positive voltage spade terminal is closest to the PDSync-C4 board edge, and Ground (GND) is marked on the PDSync-C4 board close to the innermost spade terminal. Taking appropriate safety precautions, turn the mains supply on. Periodic inspection should be made to power supply cables and any USB cables for any signs of damage. -
Page 13: Using Your Pdsync-C4
5.2.1 Connecting the Hub to a host computer Connect the PDSync-C4 to your host system using a Type-C cable. Using an incorrect host cable may result in the hub and all subsequent ports not being recognised by your host. You can use an optical cable to connect to your host as the PDSync-C4 is self powered. -
Page 14: Data Transfer
5.2.4 Communication Interface and Protocol The PDSync-C4 appears as a virtual COM port (VCP). On Microsoft Windows™, the system will appear as a COM port, the COM port number can be found in device manager. On macOS®, a device file is created in the / directory. -
Page 15: Managing Ports & Your Pdsync-C4
5.3. Managing Ports & Your PDSync-C4 Each port on your PDSync-C4 can be managed either individually, or all together. You can turn the ports off and on, change the port mode, or change various other settings applicable to the PDSync-... - Page 16 Once selected press the update button at the top and the update will commence. CAUTION Your PDSync-C4 may not function correctly Do not downgrade firmware onto a new product CAUTION Your Cambrionix Firmware may get corrupted Do not interrupt the Firmware update process.
- Page 17 CAUTION A new version may be available Ensure you have the latest version of Firmware installed on your hub. These updates will often contain new features, fixes for bugs and performance improvements PDSync-C4 Page 17 of 42...
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Page 18: Software
Cambrionix connect can use the API to interact with the devices through a user-friendly application, or the API can be used to provide other protocols that send translated string commands. The PDSync-C4 uses string commands to communicate with the host system. These can be sent via the virtual serial port of the PDSync-C4 directly, There are different channels for both our Cambrionix Connect application and the API. -
Page 19: Cambrionix Api
5.4.2 Cambrionix API The Cambrionix API allows you to monitor and control each port in detail and to integrate these functions into your own workflow processes. The API comprises a daemon (which is a program running in the background) that can be downloaded from www.cambrionix.com/products/api... -
Page 20: Updating Software
Cambrionix Connect and the API up to date. By default Cambrionix Connect will check for updates regularly or, if you prefer, you can change to a manual update selection. You can also select which version of the software you would like to use between the Beta or Release options. -
Page 21: Removing Software
5.4.4 Removing Software If you wish to uninstall the software (Cambrionix Connect, Cambrionix API and the Cambrionix Recorder Service) from your host system, the following steps can do this. -
Page 22: Command Line Instructions (Cli)
Show voltages, temperatures, errors and boot flag 5.5. Scalability If you wish to synchronise more devices, multiple PDSync-C4 can be connected together (either in a star topology or daisy chained) to allow up to 20 devices to be managed from a single host computer... - Page 23 The fan connections are made using 2/3 pins of the 4-pin connections. Two types of connection are possible: a) Constant speed – Connect the fan using two wires to +5Vdc and GND b) Variable speed – connect the fan using +5Vdc, GND and PWM PDSync-C4 Page 23 of 42...
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Page 24: Cleaning Your Pdsync-C4
5.7. Cleaning your PDSync-C4 Cleaning the product is generally not required, although in some instances it may be necessary if excess dirt/ dust/ hair has accumulated, or if minor liquid spillages have occurred on the module during operation or storage. -
Page 25: Product Specifications
Individual CC voltage measurement, Vconn Individual CC current measurement, Vconn Link speed detection Programmable port current limits RGB Indicator LEDs Individual Colour Indicator LEDs 6.2. OEM-PDSync-C4 Specifications OEM-PDSync-C4 Properties Colour Number of USB Upstream Ports Control Port Connector Type Number of USB Upstream Ports... - Page 26 Power Type PDSync- Number of USB Downstream Ports Product Name Number of USB Expansion Ports Vbus Source Power (W) OEM-PDSync-C4 Environmental Properties Boxed Properties Dimensions, Depth (cm) Ambient Operating Temperature (°C) Dimensions, Height (cm) Dimensions, Width (cm) Relative Humidity Range (%)
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Page 27: Power Specifications
Vbus Output Current, SDP Mode (A) USB D Logic Low Voltage (V) Vbus Output Power (W) USB D Logic High Voltage (V) Vbus Output Voltage (V) USB Hi-Speed Data Rate (Mbps) USB SuperSpeed Data Rate (Gbps) Vbus Source Power (W) PDSync-C4 Page 27 of 42... - Page 28 USB-C receptacles have a minimum rated lifetime of 10,000 cycles of insertion and removal. This is an industry-standard. One thing you can do to prolong the lifetime of the ports on your PDSync-C4 is to use "sacrificial cables" in between the hub and your charging cables so when you repeatedly connect/ disconnect you are only going to wear the cables rather than the hub.
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Page 29: Drawings
6.5. Drawings 6.6. Hub Architecture Below is a diagram of the internal architecture for the PDSync-C4. Description This is the external physical port number This is present if this component is connected to an internal hub, if it is present the number represents the port number on the internal... - Page 30 The Host port that you will connect the host computer to An Internal hub which can then connect to external ports or other internal components Any other components which includes expansion ports and internal chips PDSync-C4 Page 30 of 42...
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Page 31: Troubleshooting
7. Troubleshooting If you experience any issues with your PDSync-C4; please try the following troubleshooting steps, if the issue is not addressed in this section, please get in touch with your local vendor or Cambrionix. To contact Cambrionix Support please see Help and Support. -
Page 32: Hardware Failure
0000000000000000 Unstable device connection Some devices can have unstable connections with your host system through the PDSync-C4. We have only observed this behaviour in a very few amount of devices, disabling CDP and setting the ports to always be on has resolved all issues and the connections are stable. -
Page 33: Hub Connection Issues
if you have more than 1 Android attached Unknown devices Sometimes, within Cambrionix Connect and device manager, the connected device may show up as an unknown device. This can be due to the host system needing to be trusted on the device. This can be done on the device itself on the initial connection. -
Page 34: Using With A Headless System
Hub not connecting to host If you see that the PDSync-C4 is not connecting to the host system, one of the issues may be caused by the USB drivers on your host system not being up to date. It is good practice to ensure you have... - Page 35 If you have older hardware with Firmware version number lower than 1.83 then the hub may not be compatible with the Cambrionix API and will need to be updated to the latest version of Firmware using the Command Line Updater which can be downloaded and installed from the following link.
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Page 36: Returns And Damaged Products
8.2. What happens after I have requested a Return? If you have not purchased the Product(s) direct from Cambrionix please contact the vendor the item was originally purchased from for their returns process. -
Page 37: Compliance And Standards
9. Compliance and Standards CB Certificate CE Tested and marked FCC Part 15 Tested and marked RoHS Compliant Independently safety tested by the Underwriters Laboratory (UL) under file #E346549 PDSync-C4 Page 37 of 42... -
Page 38: Terms And Conditions
10. Terms and Conditions The use of Cambrionix hubs is subject to the Cambrionix Terms and Conditions, the document can be downloaded and viewed using the following link. https://downloads.cambrionix.com/documentation/en/Cambrionix-Terms-and-Conditions.pdf PDSync-C4 Page 38 of 42... - Page 39 Cambrionix. Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by Cambrionix, or an endorsement of the product(s) to which this manual applies by the third-party company in question.
- Page 40 Cambrionix Patents Application Number Title Link Grant Number Syncing and Charging Port GB2489429 1105081.2 2489429 CAMBRIONIX UK00002646615 2646615 00002646615 CAMBRIONIX VERY UK00002646617 2646617 00002646617 INTELLIGENT... MOD IT DS GB2591233 6089600 6089600 MOD IT eSearch 007918669 007918669 MOD IT 90079186690001 007918669-0001...
- Page 41 MOD IT STACK 29/735,475 D936,000 MOD IT DS LUGS 6089601 6089601 6089601 MOD IT MM 6089602 6089602 6089602 MOD IT DS LUGS 6089603 6089603 6089603 MOD IT STACK 6089604 6089604 6089604 MOD IT 6089605 6089605 6089605 PDSync-C4 Page 41 of 42...
- Page 42 Cambrionix Limited The Maurice Wilkes Building Cowley Road Cambridge CB4 0DS United Kingdom +44 (0) 1223 755520 enquiries@cambrionix.com www.cambrionix.com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854 © 2023-09 Cambrionix Ltd. All rights reserved.