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Juniper SRX4300 Hardware Manual

Juniper SRX4300 Hardware Manual

Firewall
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SRX4300 Firewall Hardware Guide
Published
2024-08-06

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Summary of Contents for Juniper SRX4300

  • Page 1 SRX4300 Firewall Hardware Guide Published 2024-08-06...
  • Page 2 The Juniper Networks product that is the subject of this technical documentation consists of (or is intended for use with) Juniper Networks software. Use of such software is subject to the terms and conditions of the End User License Agreement ("EULA") posted at https:/ /support.juniper.net/support/eula/.
  • Page 3 Chassis Status LEDs | 15 Management Port LEDs | 18 Network Port LEDs | 18 Cooling System and Airflow in SRX4300 Firewalls | 22 SRX4300 Power System | 25 Site Planning, Preparation, and Specifications Site Preparation Checklist for SRX4300 | 33...
  • Page 4 Cable Specifications and Pinouts for SRX4300 | 41 Transceiver Support for SRX4300 | 41 RJ-45 Connector Pinouts for the SRX4300 Firewall Management Port | 42 RJ-45 Connector Pinouts for the SRX4300 Firewall Console Port | 43 Initial Installation and Configuration...
  • Page 5 Troubleshoot the SRX4300 | 85 Troubleshooting Resources for the SRX4300 Firewall | 85 Troubleshooting Chassis and Interface Alarm Messages on the SRX4300 Firewall | 85 Troubleshooting the Power System on the SRX4300 | 87 Contacting Customer Support and Returning the Chassis or Components...
  • Page 6 Safety and Compliance Information Safety Information | 95 SRX4300 Agency Approvals | 95...
  • Page 7 Use this guide to install the hardware and perform initial software configuration, routine maintenance, and troubleshooting for the Juniper Networks® SRX4300 Firewall. After completing the installation and basic configuration procedures covered in this guide, you can refer to the Junos® OS documentation for...
  • Page 8 C HAPTER Fast Track: Initial Installation Fast Track to Rack Installation and Power | 2 Claim, Onboard, and Configure SRX4300 | 6...
  • Page 9 47 Install the SRX4300 in a Rack You can install the SRX4300 Firewall in a four-post rack or cabinet. We’ll walk you through the steps to install an AC-powered firewall in a square-hole four-post rack. Before you install, review the following: •...
  • Page 10 4. Align the guide blocks of the rear-mounting rail with the rear-post holes. Pull the rear-mounting rail toward the front of the rack to lock the rail in place. You'll hear a distinct click when the latch locks into the rack holes. 5.
  • Page 11 Slide the device into the channels of the mounting rails. 8. Tighten the two thumbscrews to secure the device. Connect to Power IN THIS SECTION Ground the SRX4300 Firewall | 5 Connect the Power Cord and Power On the Firewall | 5...
  • Page 12 To connect the SRX4300 Firewall to AC power, you must do the following: Ground the SRX4300 Firewall To ground the SRX4300 Firewall, do the following: 1. Wrap and fasten one end of the electrostatic discharge (ESD) cable grounding strap around your bare wrist, and connect the other end to a site ESD point.
  • Page 13 Security Director, or configure SRX4300 firewalls using J-Web or Junos OS CLI. If you have a Juniper® Security Director license, you can follow a few simple steps to get an SRX4300 up and running on the Juniper® Security Director Cloud portal. See for more information.
  • Page 14 Juniper Licensing licenses to unlock additional features for your SRX Guide firewall You can also configure the SRX4300 using the Junos OS CLI. See Table 3 on page 7 for more information. Table 3: Configure SRX4300 Using Junos OS CLI...
  • Page 15 C HAPTER Overview SRX4300 Firewall Overview | 9 SRX4300 Chassis | 11 Cooling System and Airflow in SRX4300 Firewalls | 22 SRX4300 Power System | 25...
  • Page 16 All ports are Media Access Control Security (MACsec)-capable ports. The SRX4300 ships with a 120-GB SSD and a 960-GB SSD that are not field replaceable. The SRX4300 Firewall is available in both AC and DC models. The SRX4300 runs the Junos OS and provides next-generation firewall capabilities including application identification (AppID), User Firewall (UserFW), intrusion prevention system (IPS), Content Security, and so on.
  • Page 17 Benefits of SRX4300 Firewall • Deployment flexibility—The SRX4300 integrates carrier-class routing and feature-rich switching in a single platform. You can install the SRX4300 in enterprise edge, campus edge, and data center edge deployments. • Advanced threat prevention—You can secure your network with Juniper ATP Cloud integrated with the SRX4300.
  • Page 18 The SRX4300 Firewall chassis is a rigid sheet metal structure that houses all the other hardware components. Chassis Physical Specifications for SRX4300 The SRX4300 Firewall has a 1RU form factor and can be installed in a standard 19-inch rack. Table 4 on page 11 summarizes the physical specifications of SRX4300.
  • Page 19 Chassis Electrical Specifications for SRX4300 Table 5 on page 12 describes the chassis electrical specifications for SRX4300. Table 5: Chassis Electrical Specifications for SRX4300 Item Specification AC input voltage Operating range: 100-127 VAC / 200-240 VAC AC input line frequency...
  • Page 20 Reset button. To reset the system, press and hold the RESET button for around 250 ms. Console port (CON) You can connect a laptop to the SRX4300 for CLI management. The port uses an RJ-45 serial connection and supports the RS-232 (EIA-232) standard.
  • Page 21 Blank slot to install an additional PSU (1+1 redundancy). ESD socket NOTE: We ship the SRX4300 with only one power supply. You can order the second power supply separately, if required. You must not mix AC and DC power supplies in the same chassis.
  • Page 22 Blank slot to install an additional PSU (1+1 redundancy). ESD socket NOTE: We ship the SRX4300 with only one power supply. You can order the second power supply separately, if required. You must not mix AC and DC power supplies in the same chassis.
  • Page 23 Figure 4: SRX4300 Front Panel Status LEDs Table 9: SRX4300 Front Panel LEDs Callout Description • Solid green—The device is powered on. • Blinking green—The device is powered on. The device is in the bootup phase before OS initialization. •...
  • Page 24 (Continued) Table 9: SRX4300 Front Panel LEDs Callout Description • Solid green—The redundant power supply (RPS) is operating normally. • Solid red—The RPS is not operating normally. • Off—The RPS is not present on the device. 4 and 5 SSD0 and SSD1 •...
  • Page 25 Management Port LEDs Figure 5 on page 18 shows the LEDs for the management ports. Figure 5: SRX4300 Management Port LEDs Table 10: Management Port LEDs Callout Description Link (LED on the left) • Solid green—A link is established. •...
  • Page 26 Figure 6: LEDs on the Network Ports Table 11: LEDs on the RJ-45, SFP, SFP+, and SFP28 Network Ports Callout 1 Callout 2 Description Link and Activity LED (Right LED) Status LED (Left LED) Default (power on with or without Transceiver) Solid Green Solid Green...
  • Page 27 (Continued) Table 11: LEDs on the RJ-45, SFP, SFP+, and SFP28 Network Ports Callout 1 Callout 2 Description Link and Activity LED (Right LED) Status LED (Left LED) This indicates one of the following: • The link is down or a fault has occurred.
  • Page 28 (Continued) Table 12: LEDs on the QSFP28 Network Ports State Description Blinking Green 4x25 Gbps or 4x10 Gbps link is up and there is traffic on the port. This indicates one of the following: • The link is down or a fault has occurred.
  • Page 29 IN THIS SECTION Fan Modules | 22 SRX4300 Fan Module LEDs | 24 The cooling system in SRX4300 firewalls consists of six fan modules. In addition to the fans, an internal fan in each PSU also cools the device components. Fan Modules The fan modules in SRX4300 firewalls are hot-insertable and hot-removable field-replaceable units (FRUs).
  • Page 30 1.61 in. (4.1 cm) 4.41 in. (11.2 cm) 0.16 lb (74 g) The SRX4300 firewalls provide front-to-back airflow. The fan modules pull the air toward them through the front of the chassis, and exhaust it out through the back of the chassis.
  • Page 31 Figure 10: Airflow through the SRX4300 Chassis SRX4300 Fan Module LEDs You can examine the LEDs next to each fan module to check the status of the fans.
  • Page 32 PSU LEDs on SRX4300 Firewalls | 30 The SRX4300 is powered by two power supplies for 1 + 1 redundancy. The SRX4300 has hot-removable and hot-insertable power supply units (PSUs). If one PSU fails, you can replace it without powering off or...
  • Page 33 The second PSU balances the electrical load without interruption. A fan in each power supply provides cooling. NOTE: We ship the SRX4300 with only one PSU. You can order the second PSU separately if required. CAUTION: You must not mix AC and DC power supplies in the same chassis.
  • Page 34 Table 17: AC PSU ratings for SRX4300 Item Specification AC input voltage Operating range: 100-127 VAC / 200-240 VAC AC input line frequency 50/60 Hz AC input current rating 10.52 A at 100-127 VAC 5.26 A at 200-240 VAC Maximum power output...
  • Page 35 BS 1363A Figure 13: AC Plug Types NOTE: Power cords and cables must not block access to firewall components or drape where people might trip on the cables. DC Power Supply for SRX4300 Firewalls The following figure shows the DC PSU.
  • Page 36 Figure 14: DC Power Supply PSU for SRX4300 Table 20: Physical Specifications of the SRX4300 DC PSU Height Width Depth (including handle) Weight 1.61 in. (4.1 cm) 2.17 in. (5.5 cm) 14.17 in. (36 cm) 2.16 lb (0.98 kg) Table 21 on page 29 describes the DC power specifications for SRX4300.
  • Page 37 PSU LEDs on SRX4300 Firewalls Figure 15 on page 30 shows the location of the LEDs on the AC PSU and Table 23 on page 30 describes the LEDs. Figure 15: LEDs on the AC PSU Table 23: LEDs on the AC PSU...
  • Page 38 Figure 16: LEDs on the DC PSU Table 24: LEDs on the DC PSU Callout Name Color Description Input No power input. Green The PSU is operating normally. Output No power output. Green The PSU is operating normally. Fault Amber The system has detected an error in the PSU.
  • Page 39 C HAPTER Site Planning, Preparation, and Specifications Site Preparation Checklist for SRX4300 | 33 SRX4300 Site Guidelines and Requirements | 34 Cable Specifications and Pinouts for SRX4300 | 41...
  • Page 40 The checklist in Table 25 on page 33 summarizes the tasks you need to perform when preparing a site to install the SRX4300. Table 25: Site Preparation Checklist to install the SRX4300 Item or Task Additional Information Environment Verify that environmental "Environmental Requirements and Specifications for SRX4300"...
  • Page 41 Table 25: Site Preparation Checklist to install the SRX4300 (Continued) Item or Task Additional Information Plan the rack location, including required space clearances. Secure the rack to the floor and building structure. Cables • Acquire cables and connectors. • Review the maximum distance allowed for each cable.
  • Page 42 Rack Requirements for SRX4300 | 38 General Site Installation Guidelines Take the following precautions to plan an acceptable operating environment for your SRX4300 and avoid prevent equipment failures caused due to environment: • Keep the area around the chassis free from dust.
  • Page 43 Table 26: Site Electrical Wiring Guidelines Site Wiring Factor Guidelines Signaling limitations If your site experiences any of the following problems, consult experts in electrical surge suppression and shielding: • Improperly installed wires cause radio frequency interference (RFI). • Damage from lightning strikes occurs when wires exceed recommended distances or pass between buildings.
  • Page 44 When planning the site for installing an SRX4300, ensure that there is sufficient space around the installed chassis. • For the operating temperature of the SRX4300 to be optimal, the airflow around the chassis must be unrestricted. • For service personnel to remove and to install hardware components, and to accommodate the interface and power cable bend radius, there must be adequate space at the front and rear of the appliance.
  • Page 45 Figure 17: Clearance Requirements for Hardware Maintenance of SRX4300 Rack Requirements for SRX4300 You can mount the SRX4300 on four-post racks. The rack mounting kit is shipped with the device. Table 28 on page 39...
  • Page 46 Table 28: Rack Requirements and Specifications Rack Requirement Guidelines Rack type Use a four-post rack with bracket holes or hole patterns spaced at 1 U increments (1.75 in. or 4.45 cm). Ensure that the rack meets the size and strength requirements to support the weight. A U is the standard rack unit as defined in Cabinets, Racks, Panels, and Associated Equipment (document number EIA-310–D) published by the Electronics...
  • Page 47 36 in. (91.4 cm) front-to-back. • Ensure that the rack is strong enough to support the weight of the device. A fully-configured SRX4300 with 2 PSUs weighs about 20.5 lb (9.3 kg). • Ensure that the spacing of rails and adjacent racks allows for proper clearance around the device and rack.
  • Page 48 You can search for transceivers by product and the tool displays all the transceivers supported on that device. You can also search by category, interface speed, or type. The list of supported transceivers for the SRX4300 is located at https:/ / apps.juniper.net/hct/product/.
  • Page 49 Juniper Networks optic or cable that is qualified for the device. RJ-45 Connector Pinouts for the SRX4300 Firewall Management Port The port on the front panel labeled MGMT is a 10/100/1000 Mbps Ethernet RJ-45 receptacle that accepts an Ethernet cable for connecting the services gateway to a management LAN (or other device that supports out-of-band management).
  • Page 50 The port on the front panel labeled CON is an asynchronous serial interface that accepts an RJ-45 connector. Table 30 on page 43 describes the RJ-45 connector pinouts for the console port. Table 30: RJ-45 Connector Pinouts for the SRX4300 Firewall Console Port Signal Description Request to Send...
  • Page 51 Initial Installation and Configuration SRX4300 Firewall Installation Overview | 45 Unpack the SRX4300 | 45 Install the SRX4300 in a Rack | 47 Connect SRX4300 to Power | 57 Connect SRX4300 to External Devices | 66 Configure Junos OS on the SRX4300 | 68...
  • Page 52 Unpack an SRX4300 | 46 Verify Parts Received with the SRX4300 | 46 Tools and Parts Required to Unpack the SRX4300 Appliance To unpack the appliance and prepare for installation, you need the following tools:...
  • Page 53 We ship the parts as per the configuration you order. If any part on the packing list is missing, contact your customer service representative or contact Juniper customer care from within the U.S. or Canada by telephone at 1-888-314-5822. For international-dial or direct-dial options in countries without toll-free numbers, see https:/ /www.juniper.net/support/...
  • Page 54 1 (only for AC models) geographical location Rack mount kit Documentation Roadmap NOTE: We ship the SRX4300 with only one power supply unit (PSU). You can order the second power supply separately, if required. Install the SRX4300 in a Rack IN THIS SECTION...
  • Page 55 TL-1RU-RMK Rack Mount Kit on a Threaded- Hole 4-Post Rack | 51 You can mount the SRX4300 on a four-post rack or in a cabinet. Use the toolless rack mount kit shipped with the device. Complete these prerequisites before you mount the device: •...
  • Page 56 • A pair of front and rear mounting rails that attach to the rack posts—provided with the rack mount kit. To mount the device on a four-post rack: 1. Review the General Safety Guidelines and Warnings. 2. Wrap and fasten one end of the electrostatic discharge (ESD) cable grounding strap around your bare wrist, and connect the other end to a site ESD point.
  • Page 57 Figure 20: Install the Rear Mounting Rails b. Align the guide blocks of the front mounting rails with the front-post holes. Push the front mounting rails toward the rear of the rack to lock the rails in place. You will hear a distinct click sound when the latch locks into the corresponding rack holes.
  • Page 58 Figure 22: Slide the Device into the Rack 7. Tighten the two thumbscrews to secure the device. Figure 23: Tighten the Thumbscrews Mount your Device by Using the JNP-4P-TL-1RU-RMK Rack Mount Kit on a Threaded-Hole 4-Post Rack Ensure that you have the following tools and parts available: •...
  • Page 59 • A pair of side mounting brackets that attach to the chassis—provided with the rack mount kit. • A pair of mounting front and rear rails that attach to the rack posts—provided with the rack mount kit. To mount the device on a four-post rack with threaded holes: 1.
  • Page 60 Figure 25: Removing the Guide Blocks from the Front Mounting Rail b. Remove the guide blocks from the rear mounting rail by loosening the screws and washers. Preserve the guide blocks, screws, and washers for later use. Figure 26: Removing the Guide Blocks from the Rear Mounting Rail c.
  • Page 61 a. Insert the guide pin of the rear mounting rails into the rear-post holes. Pull the rear mounting rails toward the front of the rack to lock the rails in place. You will hear a distinct click sound when the latch locks into place.
  • Page 62 Figure 30: Secure the Rear Mounting Brackets d. Visually ensure that the front and rear latches are locked into place on the mounting rails. The mounting rails should be securely installed on the rack. Figure 31: Mounting Rails Installed and Secured 6.
  • Page 63 Figure 32: Slide the Device into the Rack 7. Tighten the two thumbscrews to secure the device. Figure 33: Tighten the Thumbscrews...
  • Page 64 Power Off the SRX4300 | 65 NOTE: To meet safety and electromagnetic interference (EMI) requirements and to ensure proper operation, you must connect the SRX4300 to an earth ground before you connect it to power. Connect Earth Ground to SRX4300...
  • Page 65 To ground the SRX4300, connect a grounding cable to earth ground. Attach the grounding cable to the chassis grounding point located on the rear of the device. Under all circumstances, use this grounding connection to ground the chassis.
  • Page 66 5. Secure the grounding cable terminal to the grounding point with the M5 screws removed earlier. Figure 36: Connect the Grounding Cable to the SRX4300 6. Place the grounding cable terminal attached to the grounding cable over the grounding point.
  • Page 67 Connect AC Power to an SRX4300 Firewall The AC power supply units (PSUs) in an SRX4300 are hot-removable and hot-insertable field- replaceable units (FRUs). You can remove and replace the PSUs without powering off the device or disrupting its functions.
  • Page 68 3. Locate the AC power cords shipped with the SRX4300; the cords have plugs appropriate for your geographical location. See Table 19 on page 4. Insert the coupler end of the power cord into the AC power cord inlet on the AC power supply faceplate.
  • Page 69 To meet safety and electromagnetic interference (EMI) requirements and to ensure proper operation, you must properly ground the chassis before connecting power. See "Connect Earth Ground to SRX4300" on page 57 for instructions. WARNING: Before performing the following procedure, ensure that you remove the power from the DC circuit.
  • Page 70 Figure 38: How to Install Heat-Shrink Tubing Remove the clear plastic cover that protects the terminal studs on the faceplate. Figure 39: Remove the Terminal Cover Verify that you have correctly labeled the DC power cables before making connections to the power supply.
  • Page 71 CAUTION: You must ensure that power connections maintain the proper polarity. The power source cables might be labeled (+) and (–) to indicate their polarity. There is no standard color coding for DC power cables. The color coding used by the external DC power source at your site determines the color coding for the leads on the power cables that attach to the terminal studs on each power supply.
  • Page 72 10. Connect the power cables to the external DC power source. If the external DC power source has a switch, set it to the ON (|) position. Power Off the SRX4300 You can power off the firewall in any of the following two ways: •...
  • Page 73 NOTE: The fans in the power supply continue to rotate even after you power off the SRX4300 Firewall. To stop the fans, remove the power cord from the power supply. The fans will stop in a few seconds.
  • Page 74 Ensure that you have an Ethernet cable that has an RJ-45 connector at either end. You will also need the appropriate adapter (not provided) depending upon your console server or management console. You can order the following separately from Juniper: • RJ-45 to DB-9 adapter (JNP-CBL-RJ45-DB9) •...
  • Page 75 Viewing the SRX4300 Firewall Factory-Default Configuration | 72 We ship the SRX4300 Firewall with preinstalled Junos OS, which is ready to be configured when you power on the device. You can use the J-Web GUI, Juniper® Security Director on Premise, Juniper®...
  • Page 76 Configuring the SRX4300 Using J-Web The J-Web interface is a Web-based graphical interface that allows you to operate a firewall without commands. To access the J-Web interface on a new device that has the factory-default configuration: 1. Connect the management port (fxp0) port on your device to the Ethernet port on the management device (laptop or PC), using an RJ-45 cable.
  • Page 77 Configure the SRX4300 using Juniper® Security Director Cloud Juniper® Security Director Cloud is a cloud-based software-as-a-solution (SaaS) portal that helps you securely migrate your network to a Secure Access Service Edge (SASE) architecture. Follow the instructions in the...
  • Page 78 Configuring Root Authentication and the Management Interface from the You must perform the initial configuration of the device through the console port. Gather the following information before configuring the device: • Root authentication • IP address of the management interface •...
  • Page 79 If the current active configuration fails, you can use the load factory-default command to revert to the factory-default configuration. Viewing the SRX4300 Firewall Factory-Default Configuration To view the factory-default configuration of the firewall using the CLI: 1. Log in as the root user and provide your credentials.
  • Page 80 2. View the list of default configuration files: root@srx4300>file list /etc/config 3. View the required default configuration file. config-file-name root@srx4300>file show /etc/config/...
  • Page 81 C HAPTER Maintaining Components Routine Maintenance Procedures for the SRX4300 | 75 SRX4300 Cooling System Maintenance | 75 SRX4300 Power Supply Maintenance | 78...
  • Page 82 Install the Fan Module in the SRX4300 | 77 The SRX4300 has six independent, field-replaceable fans at the rear of the chassis. Each fan module is a hot-removable and hot-insertable field-replaceable unit (FRU). You can remove and replace the fans without turning off power to the appliance or disrupting its functions.
  • Page 83 • A replacement fan module • A Phillips (+) screwdriver, number 1 or 2 (optional), for the captive screws Remove the Fan Module from the SRX4300 CAUTION: Do not remove a fan unless you have a replacement fan available. To remove a fan: 1.
  • Page 84 Figure 45: Remove the Fan Module from the SRX4300 5. Place the fan module in the antistatic bag or on the antistatic mat. Install the Fan Module in the SRX4300 To install a fan: 1. Wrap and fasten one end of the ESD grounding strap around your bare wrist, and connect the other end of the strap to one of the ESD points on the chassis.
  • Page 85 Figure 46: Install the Fan Module in the SRX4300 4. Tighten the captive screws on the faceplate of the fan module by using your fingers. If you can't tighten the captive screws by using your fingers, use the screwdriver. SRX4300 Power Supply Maintenance...
  • Page 86 The SRX4300 rear panel has two AC PSUs, which are hot-removable and hot-insertable field- replaceable units (FRUs). You can remove and replace the PSUs without powering off the SRX4300 or disrupting the firewall functions. Ensure that you have the following parts and tools: •...
  • Page 87 4. Using both hands, place the PSU in the PSU slot on the rear panel of SRX4300. Slide the PSU straight into the chassis until the PSU is fully seated in the chassis slot. Ensure that the PSU faceplate is flush with the adjacent PSU faceplate.
  • Page 88 The rear panel of the SRX4300 has two DC PSUs , which are hot-removable and hot-insertable field- replaceable units (FRUs). You can remove and replace the PSUs without powering off the SRX4300 or disrupting the firewall functions. Ensure that you have the following parts and tools: •...
  • Page 89 5. Using both hands, place the PSU in the PSU slot on the rear panel of SRX4300. Slide the PSU straight into the chassis until the PSU is fully seated in the chassis slot. Ensure that the PSU faceplate is flush...
  • Page 90 Figure 50: Install an SRX4300 DC PSU 6. Tighten the captive screws on the lower edge of the PSU faceplate. 7. Connect the power cables (see "Connect SRX4300 to Power" on page 57).
  • Page 91 C HAPTER Troubleshooting Hardware Troubleshoot the SRX4300 | 85...
  • Page 92 Troubleshoot the SRX4300 IN THIS SECTION Troubleshooting Resources for the SRX4300 Firewall | 85 Troubleshooting Chassis and Interface Alarm Messages on the SRX4300 Firewall | 85 Troubleshooting the Power System on the SRX4300 | 87 Troubleshooting Resources for the SRX4300 Firewall To troubleshoot a device, you use the Junos OS CLI and LEDs on the components: •...
  • Page 93 Specifications for SRX4300" on page • Check the air flow. See "Clearance Requirements for Hardware Maintenance of SRX4300" on page The firewall fan has Place your hand near the Red (major) failed. exhaust vents at the rear of the chassis to determine whether the fan is pushing air out of the chassis.
  • Page 94 NOTE: For more information about alarms, see the Junos OS Monitoring and Troubleshooting for Security Devices Guide. Troubleshooting the Power System on the SRX4300 The LEDs on the firewall enable you to determine the performance and operation of the power system.
  • Page 95 (Continued) Table 33: PWR LED Description LED Status LED State Meaning Possible Cause and Corrective Action Blinking green The firewall, which is in The power system is normal and no the bootup phase before action is required. Junos OS initialization, is receiving power.
  • Page 96 C HAPTER Contacting Customer Support and Returning the Chassis or Components Contacting Customer Support and Returning the Chassis or Components | 90...
  • Page 97 NOTE: Do not return any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA number. Refused shipments are returned to you by collect freight.
  • Page 98 • From the U.S. and Canada: 1-888-314-JTAC (5822) • From all other locations: 1-408-745-9500 NOTE: If contacting JTAC by telephone: • To report a new incident, press the star (*) key to be routed to the next available support engineer. •...
  • Page 99 Figure 51: Location of the Serial Number Label Contact Customer Support to Obtain Return Material Authorization If you are returning a device or hardware component to Juniper Networks for repair or replacement, obtain a Return Material Authorization (RMA) number from the Juniper Networks Technical Assistance Center (JTAC).
  • Page 100 NOTE: For international or direct-dial options in countries without toll-free numbers, see https:/ / support.juniper.net/support/. If contacting JTAC by telephone: • To report a new incident, press the star (*) key to be routed to the next available support engineer.
  • Page 101 C HAPTER Safety and Compliance Information Safety Information | 95 SRX4300 Agency Approvals | 95...
  • Page 102 Networks products. Follow the guidelines provided in the guide to reduce the likelihood of personal injury, equipment damage, and damage to surrounding areas. Along with the information provided in the Juniper Networks Safety Guide, you must read and SRX4300 specific safety information provided in this hardware guide.
  • Page 103 • IEC 62368-1 2018 (3rd Edition) Audio/Video, Information and Communication Technology Equipment • EN 62368-1:2014+A11:2017 Audio/Video, Information and Communication Technology Equipment • UL/CSA 62368-1 :2019 (3rd Edition) Audio/Video, Information and Communication Technology Equipment • EMC • FCC 47 CFR Part 15 •...
  • Page 104 • The battery return connection is to be treated as an isolated DC return (i.e.DC-I), as defined in GR-1089-CORE. • For Juniper Networks systems with AC power supplies, an external surge protective device (SPD) must be used at the AC power source.