Samsung SBB-CV4B User Manual

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User Manual

SBB-CX4B

SBB-CV4B

SBB-CS4B

The colour and the appearance may differ depending on the product, and the content in the

manual is subject to change without prior notice to improve the performance.

Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than Samsung are property of their respective owners.

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Summary of Contents for Samsung SBB-CV4B

Page 1 © Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than Samsung are property of their respective owners.
Page 2 Checking the Components Connection Using a Coaxial Cable Viewing content SBB-CX4B Connection Using an Aux Cable When content is running SBB-CV4B / SBB-CS4B Available menu Connecting the LAN Cable Parts File Formats Compatible with Player Front Side Connecting a Optical Cable...
Page 3 Table of contents Troubleshooting Guide Appendix Video Wall Video Wall Requirements Before Contacting Samsung Responsibility for the Pay Service (Cost to Network Status Customer Service Centre Customers) Testing the Product Not a product defect Picture Mode Checking the Resolution and Frequency...
Page 4 Chapter 01 Before Using the Product Safety Precautions The following safety instructions are to ensure your personal safety and prevent property CAUTION damage. Please read the following to ensure the proper use of the product. RISK OF ELECTRIC SHOCK. DO NOT OPEN. Safety symbols CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).
Page 5 Product failure, an electric shock or fire may result from a damaged Only use the power cable provided with your product by Samsung. Do not use the cable. power cable with other products.
Page 6 If the product is installed in an unusual location, the surrounding environment may Keep the remote control batteries and the small accessories out of the reach of cause a serious quality problem. Therefore, be sure to contact Samsung Customer children. Ensure children do not swallow any of them.
Page 7 If foreign substances such as water enter the product, be sure to disconnect the Insert each battery so that its polarity (+, –) is correct. power cord. Then contact Samsung Customer Service Centre. If the polarity is not correct, the battery may rupture or the internal fluid may leak, •...
Page 8 Cleaning Warning Do not spray water or cleaner directly on the product. • The product’s surface may be damaged, or the markings may be erased. • An electric shock or fire may result. Caution When cleaning, be sure to disconnect the power plug and wipe gently with a soft and dry cloth such as superfine fibers or cotton flannels to prevent scratches.
Page 9 Chapter 02 Preparations Checking the Components SBB-CX4B " Contact the vendor where you purchased the product if any components are missing. " The appearance of the components may differ from the images shown. Warranty card " The RS232C adapter can be used to Simple User Guide Regulatory guide Power cord...
Page 10 SBB-CV4B / SBB-CS4B " Contact the vendor where you purchased the product if any components are missing. " The appearance of the components may differ from the images shown. " The RS232C adapter can be used to Warranty card Simple User Guide...
Page 11 Parts Front Side " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Parts Description Dedicated to service technicians. SERVICE " This port is for servicing only and has no user function. Do not connect a cable to this port. Turn the product on or off.
Page 12 Reverse Side SBB-CX4B " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Parts Description DC 19V Connects to the AC/DC adapter. RS232C Used for service purposes. HDMI Connects to a source device using a HDMI cable or HDMI-DVI cable.
Page 13 SBB-CV4B " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Parts Description DC 19V Connects to the AC/DC adapter. RS232C Used for service purposes. HDMI Connects to a source device using a HDMI cable or HDMI-DVI cable.
Page 14 SBB-CS4B " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Parts Description DC 19V Connects to the AC/DC adapter. RS232C Used for service purposes. HDMI Connects to a source device using a HDMI cable or HDMI-DVI cable. HDMI Connects to a PC using a DP cable.
Page 15 Interface Gender Card (I/G Card) " SBB-CV4B / SBB-CS4B model only " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Parts Description DATA (Reverse) Connects to the DATA port on the last cabinet using an OCM cable.
Page 16 Prior to Installation Installing S-Box on Rack Case " The colour and shape of parts may differ from what is shown. Specifications are subject to Precautions for installation change without notice to improve quality. for example) SBB-CX4B • It is recommended that this device be installed in a 19-inch rack case, rather than under general consumer environment conditions.
Page 17 Remote Control " SBB-CV4B / SBB-CS4B model only " Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. " A button without a description in the image below is not supported on the product.
Page 18 Display information about the MagicInfo Quickly select frequently used functions by mode. pressing it while a content is playing. Move to the upper, lower, left or right menu, or adjust an option's setting. Confirm a menu selection. Return to the previous menu. Exit the current menu.
Page 19 Chapter 03 Connecting and using devices Before Connecting Connecting to a PC • Do not connect the power cable before connecting all other cables. Pre-connection Checkpoints Ensure you connect a source device first before connecting the power cable. • A PC can be connected to the product in a variety of ways. "...
Page 20 If this is the case, make sure to turn on the product first before turning on your " Using a DP cable that is not VESA compliant may cause the product to function improperly. Samsung shall not be held responsible for any issues from using a cable that is not VESA compliant.
Page 21 Connecting to a Video Device Connection Using an HDMI Cable " Connecting parts may differ in different products. • Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. Using an HDMI Cable or HDMI to DVI Cable •...
Page 22 Connection Using an DP Cable Connection Using a Coaxial Cable " Connecting parts may differ in different products. GENLOCK Port " Connecting parts may differ in different products. • Reference signals are received from an external input device (video device), and the received signals are synchronized with a different video device through GENLOCK .
Page 23 SDI Port Connection Using an Aux Cable " SBB-CV4B model only HDR DATA Port " Connecting parts may differ in different products. • Signals are received from an external input device (video device) through SDI , and the " SBB-CS4B model only received signals are sent to a different video device through SDI "...
Page 24 *Shielded Twisted Pair Z-Card (ZONE Card) Connecting a Optical Cable SBB-CV4B / SBB-CS4B " SBB-CV4B / SBB-CS4B model only " Connecting parts may differ in different products. ONE CONNECT • Use special caution to ensure that the connector is connected correctly. Incorrect connection may cause malfunction.
Page 25 Changing the Input source Source allows you to select a variety of sources and change source device names. You can display the screen of a source device connected to the product. Select a source from source list to display the screen of the selected source. "...
Page 26 If you enter a keyword in the URL/keyword input field, Web Browser will open the Search Set the website to display when the web browser is refreshed. Results page. Choose the search engine you want to use. • Samsung Display Custom • Google / Bing Custom Enter the URL to set as the home page.
Page 27 Read Before Using the Web Browser Function Privacy & Security Read this information before using the Web Browser function. Ask websites not to track you. Do Not Track • File download is not supported. • Use / Do not use •...
Page 28 Chapter 04 Multiple Display Control Control multiple display devices connected to a PC simultaneously. Cable Connection • Connector: RJ45 Direct LAN cable (PC to HUB) LAN Cable • Pin assignment 1 2 3 4 5 6 7 8 Signal Signal Pin No Standard Colour Signal...
Page 29 Cross LAN cable (PC to PC) Control Codes Viewing control state (Get control command) Header Command Data length RJ45 Checksum 0xAA Command type Controlling (Set control command) Signal Signal Header Command Data length Data Checksum 0xAA Command type Value Command Command type Command Value range...
Page 30 Power control E.g. Power On & ID=0 Header Command Data length Data 1 • Function Checksum A product can be powered on and off using a PC. 0xAA 0x11 "Power" • Viewing power state (Get Power ON / OFF Status) Header Command Data length...
Page 31 Input source control • Header Command Data length Ack/Nak r-CMD Val1 • Function Checksum The input source of a product can be changed using a PC. "Input 0xAA 0xFF 0x14 Source" • Viewing input source state (Get Input Source Status) "Input Source": An input source code to be set on a product.
Page 32 Safety Lock • Function PC can be used to turn the Safety Lock On function on or off on a product. This control is available regardless of whether or not the power is turned on. • Viewing the safety lock state (Get Safety Lock Status) Header Command Data length...
Page 33 Using LED Signage Manager Uninstalling If there is an issue with the software, follow the steps below to uninstall the software. " The uninstall process may vary, depending on the computer operating system. This user The LED Signage Manager software allows you to easily control multiple display devices from guide assumes that Windows 7 is used.
Page 34 Chapter 05 Player feature Accessible using the button on the remote control. Player Description Select between internal or external memory. → Player → E Play content, templates and schedules configured on the server. Play a range of content such as channels with schedules assigned, templates or files. •...
Page 35 When content is running Available menu Press the TOOLS button on the remote control during content playback to configure settings. Control buttons on the remote control Menu Description You can play, pause, or skip the content on the playlist by pressing buttons on the remote control.
Page 36 File Formats Compatible with Player Template files(*.LFD) • Supported file systems include FAT32 and NTFS. Restrictions • A file with a vertical and horizontal resolution larger than the maximum resolution cannot • Check that you have Contents and Schedules folders published to the USB storage device. be played.
Page 37 Content Frame rate Bit rate File format Container Video codecs Resolution Audio codecs (fps) (Mbps) *.avi H.264 BP/MP/HP *.mkv HEVC (H.265 - Main, Main10) 3840 x 2160 *.asf Motion JPEG *.wmv Dolby Digital *.mp4 LPCM *.mov MPEG4 SP/ASP ADPCM(IMA, MS) *.3gp Window Media Video v9 (VC1) *.vro...
Page 38 Video Image • 3D video is not supported. • Compatible image file format: JPEG, PNG, BMP • Content with a resolution larger than the resolution specified in the table above is not " 32-bit, 24-bit and 8-bit BMP files are supported. supported.
Page 39 Power Point WORD • Compatible document file formats • Compatible document file formats • Compatible document file formats – Extension: ppt, pptx – Extension: pdf – Extension: .doc, .docx – Version: Office 97 ~ Office 2013 – Version: Office 97 ~ Office 2013 •...
Page 40 Schedule You can check the schedule imported from a selected storage device. " To play the schedule, you must enter the channel that created the schedule. → Schedule → E Description Select the saved location of the schedule. Schedule Wednesday, January 13, 12:00 AM Create/Edit/Delete/View schedule of content playback.
Page 41 Clone Product Export settings on the product to an external storage device. You can also import settings from an external storage device. This option is useful when assigning the same settings to several products. → Clone Product → E When a duplicate file is not found on the external storage device Connect the external storage device, then run the Clone Product function.
Page 42 ID Settings Assign an ID to a set. Device ID → ID Settings → E Set a unique ID number for each product. (Range: 1~225) " Press u/d to select a number, and press E. " Enter the number you want using the number buttons on the remote control. PC Connection Cable Select which type of cable you are using to connect the display to the PC.
Page 43 Video Wall Customise the layout of multiple displays that are connected to form a video wall. In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays. To display multiple images, refer to MDC Help or the MagicInfo user guide. Some models may not support the →...
Page 44 Network Status Check the current network and Internet connection. → Network Status → E Not connected Network Status " The displayed image may differ depending on the model.
Page 45 Picture Mode This menu provides an optimum picture quality suitable for the environment where the product will be used. • Dynamic Standard Movie Live Calibration → Picture Mode → E Picture Mode " The displayed image may differ depending on the model.
Page 46 On/Off Timer " You must set Clock Set before you can use this feature. On Timer → On/Off Timer → E On Timer so that your product turns on automatically at a time and on a day of your choice. The product turns on according to the settings of the specified input source.
Page 47 Off Timer Set the off timer (Off Timer) by making a selection from one of the seven options. (Off Timer 1 Off Timer • Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose the days you want Off Timer to turn off your product.
Page 48 Ticker Input text while a video or image is displayed and display the text on the screen. • / On: Set whether or not to use Ticker. • Message: Enter a message to display on the screen. → Ticker → E •...
Page 49 Chapter 06 Menu Picture Description Picture Mode Select the picture mode that best suits your viewing environment. • Dynamic Standard Movie Live Calibration " This function may not be supported depending on the model. LED Brightness Adjust the brightness of the LED Screen. "...
Page 50 Description Advanced Settings Configure advanced picture settings to create your preferred picture. Picture Enhancer Displays enhanced colour and sharpness. Colour Adjust the colour saturation levels. Colour saturation intensifies as the value nears 100. (Range: 0~100) Tint (G/R) Adjust the ratio of green to red tint levels. Increasing values intensifies the saturation of red and green colours. (Range: 0~50) White Balance Adjust the colour temperature of the picture so that white objects appear brighter.
Page 51 Description Advanced Settings Gamma Adjust the mid-range brightness of the picture. • ST.2084 BT.1886 DICOM Adjust the HLG, ST.2084, BT.1886, 2.2, DICOM levels of the picture. " DICOM: This function may not be supported depending on the model. " Available functions may differ depending on the port type. Contrast Enhancer Automatically balance the contrast to prevent excessive differences between bright and dark areas.
Page 52 Description Advanced Settings Input Signal Plus Expands the input signal range for HDMI connections. " To use a resolution of 3840 x 2160 @ 60 Hz, set Input Signal Plus to On. " This function may not be supported depending on the model. "...
Page 53 Description LED Picture Size LED Picture Size • Custom Changes the resolution to suit the user's preferences. – Resolution Set the width and height of the LED picture. (Max: 3840 x 2160) Width x Height Output Resolution 3840 x 2160 126 x 42 1920 x 1080 126 x 42...
Page 54 Description LED HDR Set options to provide an optimal HDR effect. To prevent this, set the sub functions of LED HDR to Off. " SBB-CS4B model only Inverse Tone Mapping Make the dark elements of the image darker and the bright elements brighter to make the image as realistic as possible. Dynamic Peaking Enlarge the difference of instantaneous maximum/minimum luminance so that the bright parts can be expressed more clearly.
Page 55 Description Picture Options Colour Tone Select the colour tone that best suits your viewing preferences. " Settings can be adjusted and stored for each external device connected to an input on the product. " Available options may vary depending on the product. Digital Clean View Reduce picture noise to avoid distractions such as flickering.
Page 56 OnScreen Display Description Display Orientation Onscreen Menu Orientation Select in landscape or portrait mode. Source Content Orientation Select in landscape or portrait mode. Screen Protection Screen Saver Activate a screensaver when your device displays a still image for two hours or more. Message Display Source Info Select whether to display the source OSD when the input source changes.
Page 57 Network Description Network Status You can check the current network and Internet status. Open Network Settings Configure network settings to connect to an available network. Network Type You can check the current network and Internet status. " Network Type menu may not be available in Wired models.
Page 58 Network Settings (Wired) • Depending on how your network is configured, you may be able to attach your product to your LAN by connecting the LAN port on the back of your product directly to a network wall outlet using a LAN cable. See the diagram below.
Page 59 Set the network connection to use Internet services such as perform software upgrades. How to set up manually Network Type Wired from the Open Network Settings page. Automatic Open Network Settings (Wired) The network test screen appears and the verification process starts. Press Cancel. The verification process stops.
Page 60 " Enter the server IP address and port number. Use 7001 as the port number. (If unable to connect to the server using port number 7001, check with your server administrator to find the correct port number and then change the port number.) " For the MagicInfo Server user guide, visit the following website: http://displaysolutions.samsung.com → Support → Resources → MagicInfo Web Manual.
Page 61 System Description Accessibility Voice Guide Settings " This function may not be supported depending on the model. • Voice Guide Switch Voice Guide on or off. The language used for Voice Guide will be the same as the current menu language. "...
Page 62 Description Time You can configure Clock Set or DST. Configure various time-related settings. Clock Set Select Clock Set. Select Date or Time, and then press E. Use the number buttons to enter numbers or press the up and down arrow buttons. Use the left and right arrow buttons to move from one entry field to the next.
Page 63 Description Power Control Auto Power On This feature automatically turns on the product as soon as it is plugged in. Pressing the power button is not needed. Remote Configuration Keep the network connection active when the product is turned off. Power Button The power button on the remote control can be set to turn on the power or turn on or off the power.
Page 64 Description External Device Manager Manage external devices connected to your signage. " This function may not be supported depending on the model. Input Device Manager Set up keyboards to use with your product. You can add keyboards and configure their setting. "...
Page 65 Description Play via Select the appropriate Play via mode depending on the environment where you are using the product. The home screen may be different depending on the setting. " This function may not be supported depending on the model. Change PIN Change your 6-digit Personal Identification Number (PIN).
Page 66 MagicInfo Premium application and published to the USB device you are using. The MagicInfo Premium application programme is available on the website. (http:// displaysolutions.samsung.com) " When published to a USB device, your Published Content is saved to Contents and Schedules folders in the root folder of the connected USB device.
Page 67 Anynet+ is a function that enables you to control all connected Samsung devices that support Anynet+ with your Samsung product remote control. The Anynet+ system can be used only with Samsung devices that have the Anynet+ feature. To be sure your Samsung device has this feature, check if there is an Anynet+ logo on it.
Page 68 Troubleshooting for Anynet+ Problem Possible Solution • Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. • Check if the Anynet+ device power cord is properly connected. • Check the Anynet+ device’s Video/Audio/HDMI cable connections. •...
Page 69 " You can download a custom logo into the product from an external USB device. " The file name of the custom logo you want to download must be saved as “samsung” in all small letters. " When there are multiple numbers of external USB connections, the product will attempt to download the custom logo from the last device that has been connected to the product.
Page 70 Description General DICOM Simulation Mode Adjust the display mode to output a picture close to the GSDF standard of DICOM Part 14. " This device cannot be used as a medical diagnostic device, even if the DICOM Simulation Mode is enabled. "...
Page 71 This is the software version already installed in the product. Contact Samsung You can view the address of the Samsung website, the call centre phone number, your product's model number, software version, Open Source Licence and other information. " Go to...
Page 72 Chapter 07 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre " Before calling Samsung Customer Service Centre, test your product Testing the Product as follows. If the problem persists, contact Samsung Customer Service Check if your product is operating normally by using the product test function.
Page 73 Check the followings. Installation issue (PC mode) The screen keeps switching on and off. Check that the cable between the product and the PC is connected correctly. The blank spaces found on the screen have nothing to do with the product. Blank spaces on the screen are caused by the PC or graphics card.
Page 74 Screen issue The screen appears unstable and shaky. Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product. Then, change the screen settings if required by referring to 'Preset There are shadows or ghost images left on the screen.
Page 75 Check the cable connections. I see red, green, and blue. This issue may happen when the panel of the product is defective. Contact a Samsung Service Centre to resolve the issue. The screen may freeze when a resolution other than the recommended resolution is used or The display looks unstable and then freezes.
Page 76 Source device issue A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced. Other issue The product smells like plastic. The plastic smell is normal and disappears over time. Check the cable connection and connect it again if required.
Page 77 * Based on the AC voltage of the adapter. For the DC settings if desired. voltage of the product, refer to the product label. • For detailed device specifications, visit the Samsung website. Temperature: 0 °C to 40 °C (32 °F to 104 °F) Operating •...
Page 78 On. of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal Model Name SBB-CX4B / SBB-CV4B / SBB-CS4B frequency. Horizontal frequency is measured in kHz. Horizontal Frequency 15 ~ 135 kHz Synchronization "...
Page 79 Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity SDI (SBB-CV4B S-Box Grouping Resolution HDMI 1~2 model only) Supported (kHz) (Hz) (MHz) (H/V) VESA, 1024 x 768 56.476 70.069 75.000 N / N VESA, 1024 x 768 60.023 75.029 78.750 P / P VESA, 1152 x 864 67.500...
Page 80 Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity SDI (SBB-CV4B S-Box Grouping Resolution HDMI 1~2 model only) Supported (kHz) (Hz) (MHz) (H/V) CEA-861 VIC 20, 1920x1080i 28.125 50.000 47.250 P / P CEA-861 VIC 22, 720(1440)x576i 31.250 50.000 27.000 P / P CEA-861 VIC 31, 1920x1080 56.250...
Page 81 External impact or drop. " When the service is requested, in spite of in warranty, we may charge you for a visit from a • Use of supplies or separately sold product unspecified by Samsung. service technician in the following cases. •...
Page 82 YOUR USE OF THIS PRODUCT IN CONNECTION WITH HEVC ENCODED CONTENT IS Open Source License Notice DEEMED ACCEPTANCE OF THE LIMITED AUTHORITY TO USE AS NOTED ABOVE. Open Source used in this product can be found on the following webpage (https:// opensource.samsung.com).

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