This manual provides common information for all Smart Signage models regarding safety precautions, options to connect the product, and product features.
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Table of contents Before Using the Product Connecting and Using Multiple Display Control a Source Device Safety Precautions Cable Connection Safety symbols RS232C Cable Before Connecting Electricity and Safety LAN Cable Pre-connection Checkpoints Installation Connection Connecting to a PC Operation Control Codes Connection Using an HDMI Cable Cleaning...
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Table of contents Network Status Motion Lighting Download Status Message On/Off Timer Picture Options Language On Timer Color Tone Reset OnScreen Display Off Timer Digital Clean View Holiday Management HDMI Black Level Film Mode Ticker Local Dimming Sound Adjustment Dynamic Backlight URL Launcher Sound Mode Apply Picture Settings...
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Table of contents Network Settings (Wireless) Auto Source Switching Device Connect Manager Use WPS Auto Source Switching Play via Primary Source Recovery IPv6 Primary Source Change PIN Secondary Source IPv6 Status Security Default Input Server Network Settings Safety Lock On Power Control Connect to Server Button Lock...
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Terms & Conditions or Terms & Policy Others Reset All Prevention of Afterimage Burn-in What is afterimage burn-in? Recommended prevention practices Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Center Testing the Product Checking the Resolution and Frequency Check the followings.
Chapter 01 Before Using the Product Safety Precautions The following safety instructions are to ensure your personal safety and prevent property CAUTION damage. Please read the following to ensure the proper use of the product. RISK OF ELECTRIC SHOCK. DO NOT OPEN. Safety symbols CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).
Electricity and Safety Insert the power plug all the way in so it is not loose. An unsecure connection may cause a fire. " The following images are for reference only. Real-life situations may differ from what is Clean any dust around the pins of the power plug or the power socket with a dry cloth. shown in the images.
An increased internal temperature may cause a fire. Only use the power cable provided with your product by Samsung. Do not use the power cable with other products. Do not install the product in a poorly ventilated space such as An electric shock or fire may result.
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If the product is installed in an unusual location, the surrounding environment may cause a serious quality problem. Therefore, be sure to contact Samsung Customer Service Center before installation. (Places where many fine dusts are generated, places where chemicals are used,...
Then contact Samsung Customer If the product is dropped or its appearance is damaged, turn off the Service Center. power switch and disconnect the power cord. Then contact Samsung Customer Service Center. • Product failure, an electric shock or fire may result.
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There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. • Contact Samsung Customer Service Center for repairs. • An electric shock or fire may result. When you do not use the product for a long time due to vacation or other reason, disconnect the power cord from the power socket.
Cleaning Use only the specified standardized batteries, and do not use a new battery and a used battery at the same time. Otherwise, the batteries may be damaged or cause fire, personal injury or damage due Warning to a leakage of the internal liquid. Do not watch the product screen too closely and continuously for a long time.
Do not strongly press and rub the product. Damage to the product may result. • Do not wipe the screen with chemicals. Product failure may result. • Contact Samsung Customer Service Center if the inside of the product needs cleaning (service fee will be charged).
Chapter 02 Preparations Remote Control " Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. " A button without a description in the image below is not supported on the product. Power on the product.
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Mute the sound. Adjust the volume. • Unmuting the sound: Press MUTE again or press the volume control(+ VOL -) button. Change the input source. Use this hotkey to directly access MagicInfo. " This hotkey is available when a network Display or hide the onscreen display.
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To place batteries in the remote control (AAA x 2) " Remove batteries when the remote control is not to be used for an extended period of time.
Chapter 03 Connecting and Using a Source Device Before Connecting Connecting to a PC • Do not connect the power cable before connecting all other cables. Pre-connection Checkpoints Ensure you connect a source device first before connecting the power cable. •...
PC. " Using a DP cable that is not VESA compliant may cause the product to function improperly. Samsung Electronics shall not be held responsible for any issues from using a cable that is not VESA compliant. Make sure to use a DP cable that is VESA compliant.
Connection Using an HDMI-DVI Cable " Connecting parts may differ in different products. After connecting a computer to the product with an HDMI-DVI cable, make sure to configure the settings as shown below to enable the video and audio from the computer. •...
Connecting an External Monitor • Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. " Only the ports that are marked as DAISY CHAIN are supported. Connecting parts may differ in different products. "...
Connecting to a Video Device Connection Using an HDMI-DVI Cable " Connecting parts may differ in different products. • Do not connect the power cable before connecting all other cables. • Audio will not be enabled if the product is connected to a video device using an HDMI-DVI Ensure you connect a source device first before connecting the power cable.
Connecting to an Audio System Connecting the LAN Cable " Connecting parts may differ in different products. " Connecting parts may differ in different products. " Make sure to connect the same color connectors together. (white to white, red to red, etc.) RJ45(LAN IN, LAN OUT) AUDIO OUT •...
Changing the Input source Source allows you to select a variety of sources and change source device names. You can display the screen of a source device connected to the product. Select a source from source list to display the screen of the selected source. "...
Home Page Set the website to display when the web browser is refreshed. Search Engine • Samsung Display Custom If you enter a keyword in the URL/keyword input field, Web Browser will open the Search Custom Results page. Choose the search engine you want to use.
Remote Access Privacy & Security Ask websites not to track you. SOURCE → Remote Access → ENTER E Do Not Track • Use / Do not use Access to remote PC and your work resources with this function. " Make sure that the product is connected to the network. Delete History Delete your entire browsing history.
LAN Cable • RS232C cable Connector: 9-Pin D-Sub to Stereo Cable • Pin assignment 1 2 3 4 5 6 7 8 -P2- -P1- -P1- -P1- -P2- -P2- STEREO Male type PLUG Pin No Standard Color Signal (3.5ø) White and orange Orange White and green Blue...
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Cross LAN cable (PC to PC) • Connector : RJ45 Direct LAN cable (PC to HUB) Signal Signal Signal Signal...
Connection • Connection 3 " Ensure you connect each of the adapters to the correct RS232C IN or OUT port on the Monitor 1 Monitor 2 Monitor 3 Monitor 4 product. " Connecting parts may differ depending on the model. •...
Control Codes • All communications take place in hexadecimals. The checksum is calculated by adding up all values except the header. If a checksum adds up to be more than 2 digits as shown below (11+FF+01+01=112), the first digit is removed. Viewing control state (Get control command) E.g.
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Power control Volume control • Function • Function A product can be powered on and off using a PC. The volume of a product can be adjusted using a PC. • Viewing power state (Get Power ON / OFF Status) •...
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Input source control • Header Command Data length Ack/Nak r-CMD Val1 • Function Checksum The input source of a product can be changed using a PC. "Input 0xAA 0xFF 0x14 Source" • Viewing input source state (Get Input Source Status) "Input Source": An input source code to be set on a product.
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Screen size control Video Wall Mode Control • Function • Function The screen size of a product can be changed using a PC. Video Wall mode can be activated on a product using a PC. This control is only available on a product whose Video Wall is enabled.
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Safety Lock Video Wall On • Function • Function PC can be used to turn the Safety Lock On function on or off on a product. Turn Video Wall on or off on the product from your computer. This control is available regardless of whether or not the power is turned on. •...
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Video Wall User Control Wall_SNo: Product Number code assigned to the product 10x10 Video Wall Model : ( 1 ~ 100) • Function Turn the Video Wall function on or off on the product from your computer. Set Number Data •...
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Wall_Div: Video Wall Divider code assigned to the product 10x10 Video Wall Model 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19 0x1A 0x1B 0x1C 0x1D 0x1E 0x1F...
"Finish" to run the MDC program immediately. For details on how to use the MDC program, refer to Help after installing the program. The MDC program is available on the website. (http://displaysolutions.samsung.com) The MDC Unified shortcut icon will be created on the desktop after installation.
Chapter 05 Player feature Accessible using the HOME button on the remote control. Player Description Select between internal or external memory. HOME → Player → ENTER E Play content, templates and schedules configured on the server. Play a range of content such as channels with schedules assigned, templates or files. •...
When content is running Available menu Press the TOOLS button on the remote control during content playback to configure settings. Control buttons on the remote control Menu Description You can play, pause, or skip the content on the playlist by pressing buttons on the remote control.
File Formats Compatible with Player Sound output restrictions • More than one sound output cannot be used. • Supported file systems include FAT32 and NTFS. • Playback priority: network BGM → local BGM → video file in the main frame selected by the •...
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Video codecs (except the QPR-8K model) Frame rate Bit rate File Extension Container Video Codec Resolution Audio Codec (fps) (Mbps) *.avi 4096 x 2160: 30 H.264 BP/MP/HP *.mkv 3840 x 2160: 60 4096 x 2160 *.asf HEVC (H.265 - Main, Main10) *.wmv Dolby Digital Motion JPEG...
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Video codecs (applies to the QPR-8K model only) Frame rate Bit rate File Extension Container Video Codec Resolution Audio Codec (fps) (Mbps) *.avi 4096 x 2160: 30 H.264 BP/MP/HP 4096 x 2160 *.mkv 3840 x 2160: 60 *.asf HEVC (H.265 - Main, Main10) 7680 x 4320 *.wmv Dolby Digital...
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Other restrictions Audio decoders • Codecs may not function properly if there is a problem with the content. • WMA is supported up to 10 Pro 5.1 channels, M2 profile. • Video content does not play or does not play correctly if there is an error in the content or •...
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Power Point WORD • Compatible document file formats • Compatible document file formats • Compatible document file formats – Extension : ppt, pptx – Extension : pdf – Extension : .doc, .docx – Version : Office 97 ~ Office 2013 –...
Schedule You can check the schedule imported from a selected storage device. Description HOME → Schedule → ENTER E Select the saved location of the schedule. Schedule Sunday, January 14 08:45 AM Create/Edit/Delete/View schedule of content playback. Schedule your content on a local channel. Internal Memory Send Delete...
Clone Product Export settings on the product to an external storage device. You can also import settings from an external storage device. This option is useful when assigning the same settings to several products. HOME → Clone Product → ENTER E When a duplicate file is not found on the external storage device MENU Connect the external storage device, then run the...
ID Settings Assign an ID to a set. Device ID HOME → ID Settings → ENTER E Set a unique ID number for each product. (Range: 0~224) " Press u/d to select a number, and press E. " Enter the number you want using the number buttons on the remote control. Device ID Auto Set This feature automatically allots an ID number to a device connected via an RS232C cable.
Video Wall Customize the layout of multiple displays that are connected to form a video wall. In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays. To display multiple images, refer to MDC Help or the MagicInfo user guide. Some models may not support the HOME →...
Screen Position To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature. Selecting Screen Position will display the videowall matrix with the numbers assigned to the products that form the videowall. To rearrange products, use the direction buttons on the remote control to move a product to another desired number.
Network Status Check the current network and Internet connection. HOME → Network Status → ENTER E Network Status " The displayed image may differ depending on the model.
On/Off Timer " You must set Clock Set before you can use this feature. On Timer HOME → On/Off Timer → ENTER E On Timer so that your product turns on automatically at a time and on a day of your choice. The power is turned on with the specified volume or input source.
Off Timer Set the off timer (Off Timer) by making a selection from one of the seven options. (Off Timer 1 Off Timer • Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose the days you want Off Timer to turn off your product.
Ticker Input text while a video or image is displayed and display the text on the screen. " You must set Clock Set before you can use this feature. • / On: Set whether or not to use Ticker. HOME →...
URL Launcher For details on how to use the URL Launcher feature, contact the dealer the product was purchased from. " To use the URL Launcher feature, set Play via URL Launcher in System. (MENU m → System → Play via →...
URL Launcher Settings " For details on how to use the URL Launcher feature, contact the dealer the product was purchased from. • Install Web App: Enter URL to install the web application. • Install from USB Device: Install the web application from the USB storage device. HOME →...
Chapter 06 Screen Adjustment Configure the Picture settings (Backlight, Color Tone, etc.). The layout of the Picture menu options may vary depending on the product. Backlight / Brightness / Contrast Your product has several options for adjusting picture quality. " You can adjust and store settings for each external device you have connected to an input on the product. / Sharpness "...
Color Temperature It sets color temperature. The value and temperature increase simultaneously, so the ratio of blue color rises. (Range: 2800K–16000K) " Enabled when Color Tone is set to Off. MENU m → Picture → Color Temperature → ENTER E Picture Color Temperature 10000 K...
Advanced Settings Configure advanced picture settings to create your preferred picture. Picture Enhancer MENU m → Picture → Advanced Settings → ENTER E Displays enhanced color and sharpness. • Advanced Settings HDR+ Mode or HDR10+ Mode Picture Enhancer Automatically provide an optimal HDR effect based on the video source. HDR+ Mode •...
White Balance White Balance Settings Adjust the color temperature of the picture so that white objects appear brighter. Adjust the color temperature of the picture so that white objects appear brighter. " This function may not be supported depending on the model. "...
Gamma Flesh Tone Adjust the primary color intensity. Adjust the flesh tone color by increasing or decreasing red levels. • ST.2084 BT.1886 S Curve RGB Only Mode " Gamma settings HLG, ST.2084, and BT.1886 may change depending on the input video settings.
Input Signal Plus Resolutions for Input Signals supported by QPR-8K model series Check the resolutions for input signals supported by QPR-8K model series. Expands the input signal range for HDMI connections. Input Signal Plus is set to • HDMI1 (Off •...
Picture Options Color Tone Select the color tone that best suits your viewing preferences. MENU m → Picture → Picture Options → ENTER E • Cool Standard Warm1 Warm2 Natural " Settings can be adjusted and stored for each external device connected to an input on the product. "...
Local Dimming Picture Options Adjust brightness levels of individual on-screen areas for optimum contrast. Color Tone • Standard High " Models with Dynamic Backlight are not supported. Digital Clean View HDMI Black Level Auto Dynamic Backlight Film Mode Automatically adjust the backlight to provide the best possible screen contrast under the current conditions. •...
Picture Size Settings Choose size and aspect ratio picture displayed on screen. Picture Size MENU m → Picture → Picture Size Settings → ENTER E Different screen adjustment options are displayed depending on the current input source. " Available functions may differ depending on the model. Picture Size Settings •...
Reset Picture Restore all picture settings to the factory default. MENU m → Picture → Reset Picture → ENTER E Picture Reset Picture " The displayed image may differ depending on the model.
Chapter 07 OnScreen Display Display Orientation Onscreen Menu Orientation Select whether the onscreen menu should be displayed in landscape or portrait orientation. MENU m → OnScreen Display → Display Orientation → ENTER E • Landscape: Display the menu in landscape mode. •...
Screen Protection Auto Protection Time If the screen displays a still image for a certain period of time you define, the product activates the screen saver to prevent the formation of burnt in ghost images on the screen. MENU m → OnScreen Display →...
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Timer Screen Burn Protection You can set the timer for Screen Burn Protection. Pixel Shift Screen Burn Protection feature stops automatically after a specified period of time. Timer Timer Immediate Display Repeat: Display the image retention-preventive pattern set in Mode at specified time intervals(Period).
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Immediate Display Screen Burn Protection Select the screen saver you want to display immediately. Pixel Shift • Pixel Rolling Bar Fading Screen Timer Immediate Display " The displayed image may differ depending on the model.
Message Display Source Info Select whether to display the source OSD when the input source changes. MENU m → OnScreen Display → Message Display → ENTER E • No Signal Message Message Display Select whether to display the no-signal OSD when no signal is detected. Source Info The message No Cable Connected...
Language Set the menu language. " A change to the language setting will only be applied to the onscreen menu display. It will not be applied to other functions on your PC. MENU m → OnScreen Display → Language → ENTER E OnScreen Display Language English...
Chapter 08 Sound Adjustment Configure the Sound settings for the product. " This function may not be supported depending on the model. Sound Mode You can select a sound mode to suit your personal preferences. • Standard: Selects the normal sound mode. •...
Balance HDMI Sound MENU m → Sound → Balance → ENTER E MENU m → Sound → HDMI Sound → ENTER E Adjust speaker volume levels for sound balance optimization. Select whether to hear from AV(HDMI) or PC(DVI). • Balance L/R: Adjusts the balance between the left and right speaker.
Digital Output Audio Delay Auto Volume MENU m → Sound → Digital Output Audio Delay → ENTER E MENU m → Sound → Auto Volume → ENTER E Adjust the delay time between audio and video tracks. This function is only available when the Automatically adjusts the volume level when you change video sources or content so the level device is connected via SPDIF.
Chapter 09 Network Network Status Open Network Settings MENU m → Network → Network Status → ENTER E MENU m → Network → Open Network Settings → ENTER E You can check the current network and Internet status. Configure network settings to connect to an available network. Network Type "...
Network Settings (Wired) • Depending on how your network is configured, you may be able to attach your product to your LAN by connecting the LAN port on the back of your product directly to a network wall outlet using a LAN cable. See the diagram below.
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Set the network connection to use Internet services such as perform software upgrades. How to set up manually Network Type Wired from the Open Network Settings page. Automatic Open Network Settings (Wired) The network test screen appears and the verification process starts. Press Cancel. The verification process stops.
In the list of networks, press the ▲ or ▼ button to select a network, and then press the E LAN Cable button. Samsung recommends using IEEE 802.11n. When you play video over a network connection, the " If the desired wireless router does not appear, select Refresh to search again.
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Manual Network Setup (Wireless) How to set up manually Network Type Wireless from the Open Network Settings page. Offices may use static IP addresses. Network function searches for available wireless networks. When done, it displays a list If this is the case, ask the network administrator for the IP address, subnet mask, gateway and of the available networks.
IPv6 Use WPS " This function may not be supported depending on the model. MENU m → Network → IPv6 → ENTER E How to set up using Use WPS Enable or disable IPv6. • If your router has a Use WPS button, follow these steps.
→ ENTER E " For the MagicInfo Server user guide, visit the following website: http://displaysolutions. Select or enter a device name. samsung.com → Support → Resources → MagicInfo Web Manual. This name can be shown on network device over the network. •...
Chapter 10 System Accessibility Voice Guide Settings Voice Guide MENU m → System → Accessibility → ENTER E Switch Voice Guide on or off. The language used for Voice Guide will be the same as the current menu language. System •...
High Contrast Accessibility Set the background and font to high-contrast colors in Menu. Menu transparencies become opaque when the Voice Guide Settings option is selected. • High Contrast Enlarge Enlarge Enlarge the size of the Menu area. • " The displayed image may differ depending on the model.
Start Setup Go through the initial setup steps like you did the first time you used this product. " Enter your 4 digit PIN number. The default PIN number is "0-0-0-0". If you want to change the PIN number, use the Change PIN function.
Time You can configure Clock Set or DST. Configure various time-related settings. Clock Set MENU m → System → Time → ENTER E Select Clock Set. Select Date or Time, and then press E. Use the number buttons to enter numbers or press the up and down arrow buttons. Use the left and right arrow Time buttons to move from one entry field to the next.
Auto Source Switching Auto Source Switching Switch to preset source or another source when the main source device gets disconnected. MENU m → System → Auto Source Switching → ENTER E Primary Source Recovery Auto Source Switching Select whether to restore the selected primary input source when a primary input source is connected. "...
Power Control Auto Power On This feature automatically turns on the product as soon as it is plugged in. Pressing the power button is not needed. MENU m → System → Power Control → ENTER E • " If you have set this feature to for a videowall display, wait for about 2 minutes before connecting the power cable.
Standby Control Power Control You can set the screen standby mode to be applied when an input signal is received. Auto Power On " This function may not be supported depending on the model. PC Module Power • Auto The display stays off to save energy until working signals are detected even if there is an external device connected.
Eco Solution Power Saving Mode Reduce the power consumption by adjusting the screen brightness. MENU m → System → Eco Solution → ENTER E • Medium High Eco Sensor Eco Solution Automatically adjust the picture brightness based on the ambient light level. Power Saving Mode •...
Screen Lamp Schedule Eco Solution Power Saving Mode Screen Lamp Schedule Eco Sensor Enable or disable the lamp schedule. • Minimum Backlight Schedule1, Schedule2 Screen Lamp Schedule No Signal Power Off 15 minutes Time Auto Power Off Off (Recommended) The panel brightness will change to the brightness set in Lamp at a specified time.
Temperature Control This function detects the internal temperature of the product. You can specify the temperature range that is acceptable. The default temperature is set to 77 °C. MENU m → System → Temperature Control → ENTER E The recommended operating temperature for this product is 75 to 80 °C (based on an ambient temperature of 40 °C).
Fan & Temperature Fan Settings MENU m → System → Fan & Temperature → ENTER E MENU m → System → Fan Settings → ENTER E It sets items related to the speed and temperature of the fan in each set. It sets items related to the speed and temperature of the fan in each set.
External Device Manager Manage external devices connected to your signage. " This function may not be supported depending on the model. MENU m → System → External Device Manager → ENTER E Input Device Manager Set up keyboards to use with your product. You can add keyboards and configure their setting. External Device Manager "...
Device Connect Manager External Device Manager Allow devices, like smartphones and tablets, on your network to share content with your product. Input Device Manager Access Notification Device Connect Manager Display a notification when a device such as a smartphone or tablet, is connected. If you use a Wi-Fi network that requires a password, turn off this option to automatically connect with devices without viewing notifications.
Play via Select the appropriate Play via mode depending on the environment where you are using the product. The home screen may be different depending on the setting. • MagicInfo URL Launcher MENU m → System → Play via → ENTER E System Play via MagicInfo...
Security Safety Lock On " Enter your 4 digit PIN number. The default PIN number is "0-0-0-0". If you want to change the PIN number, use the Change PIN function. MENU m → System → Security → ENTER E " Change the PIN to keep your device secure. Turn Safety Lock On on or off.
Premium application and published to the USB device you are using. The MagicInfo Premium application program is available on the website. (http://displaysolutions. Secured Protocol samsung.com) " When published to a USB device, your Published Content is saved to Contents and Secure the protocol between this device and other devices.
Game Mode Samsung product remote control. The Anynet+ system can be used only with Samsung devices that have the Anynet+ feature. To be sure your Samsung device has this feature, check if there is an Anynet+ logo on it. Empty Storage •...
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Troubleshooting for Anynet+ Problem Possible Solution • Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. • Check if the Anynet+ device power cord is properly connected. • Check the Anynet+ device’s Video/Audio/HDMI cable connections. •...
" You can download a custom logo into the product from an external USB device. " The file name of the custom logo you want to download must be saved as “samsung” in all small letters. " When there are multiple numbers of external USB connections, the product will attempt to download the custom logo from the last device that has been connected to the product.
Game Mode General When connecting to a game console such as PlayStation™ or Xbox™, you can enjoy a more realistic gaming Smart Security experience by selecting game mode. • Anynet+ (HDMI-CEC) " If you connect other external devices while Game Mode is on, the screen may not be in good condition.
Reset System Reset all system settings to default. MENU m → System → Reset System → ENTER E System Reset System " The displayed image may differ depending on the model.
Software Update menu lets you upgrade your product software to the latest version. You can view the address of the Samsung website, the call center phone number, your product's model number, software version, Open Source Licence and other information. " Be careful not to turn off the power until the upgrade is complete. The product will turn off and on automatically after completing the software upgrade.
Chapter 12 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Center Testing the Product " Before calling Samsung Customer Service Center, test your product Check if your product is operating normally by using the product test function. as follows. If the problem persists, If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC, perform product testing.
Check the followings. Installation issue (PC mode) The screen keeps switching on and off. Check that the cable between the product and the PC is connected correctly. The blank spaces found on the screen have nothing to do with the product. Blank spaces on the screen are caused by the PC or graphics card.
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Screen issue The screen appears unstable and shaky. Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product. Then, change the screen settings if required by referring to 'Preset There are shadows or ghost images left on the screen.
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Check the cable connections. I see red, green, and blue. This issue may happen when the panel of the product is defective. Contact a Samsung Service Center to resolve the issue. The screen may freeze when a resolution other than the recommended resolution is used or The display looks unstable and then freezes.
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Sound issue (For models with built-in speakers) If an HDMI cable or a DP cable is connected, check the audio output settings on the PC. Go to Sound and change Sound Output to Internal. If a source device is used •...
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Source device issue A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced. Other issue The product smells like plastic. The plastic smell is normal and disappears over time. The monitor appears tilted.
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Other issue To use several external devices compatible with the HDMI-CEC feature that are connected to the HDMI IN ports on the product, turn off the HDMI-CEC features on all the external devices. External devices include Blu-ray and DVD players. HDMI-CEC does not work.
External impact or drop. " When the service is requested, in spite of in warranty, we may charge you for a visit from a • Use of supplies or separately sold product unspecified by Samsung. service technician in the following cases. •...
20:30 20:30 Such a voltage difference between electrodes increases with time and makes the liquid SAMSUNG SAMSUNG crystals thinner. When this occurs, a previous image can remain on the screen when the pattern changes. 21:10...