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Grandstream Networks WP816 User Manual
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Grandstream Networks WP816 User Manual

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Grandstream Networks, Inc.
WP816/WP826/WP836 - User Guide

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Summary of Contents for Grandstream Networks WP816

  • Page 1 Grandstream Networks, Inc. WP816/WP826/WP836 - User Guide...
  • Page 2 Opus HD voice codec, ensuring high-quality communication. The WP816 supports 3-way voice conferencing, offers 6 hours of talk-time, and 120 hours of standby time (laboratory data) with a 1500mAh battery. In contrast, the WP826 and WP836 support 4-way voice conferencing, provide 240 hours of standby, 12 hours of talk-time for WP826 and 10 hours of talk-time for WP836 (laboratory data) with a 3000mAh battery.
  • Page 3 Technical Specifications The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, languages, and upgrade/provisioning settings. WP816 SIP RFC3261, DNS (A record, SRV, NATPR), DHCP, SSH, NTP, STUN, LDAP, TR069, Protocol/Standards SNMP, STRP, RTP/RTCP, RTCP-XR, TFTP, SIMPLE, HTTP/HTTPS, TCP, UDP, TLS, ARP, ICMP, IPv4, IPv6, 802.1x...
  • Page 4 Operating Temperature: 0ºC to 45ºC; Operating Humidity: 10-90% (non-condensing) Storage Temperature and Humidity Temperature: -20ºC to 60ºC; Storage Humidity: 10-90% (non-condensing) WP816 phone, Type-C power adapter, charger base, belt clip, 1 lithium-ion battery, M3 screw, Package Contents wall bracket, quick installation guide...
  • Page 5 Operating Temperature: 0ºC to 45ºC; Operating Humidity: 10-90% (non-condensing) Storage Temperature and Humidity Temperature: -20ºC to 60ºC; Storage Humidity: 10-90% (non-condensing) WP816 phone, Type-C power adapter, charger base, belt clip, 1 lithium-ion battery, M3 screw, Package Contents wall bracket, quick installation guide...
  • Page 6 Wi-Fi Encryption Supports WEP, WPA, WPA2, WPA3 (personal) Graphic 2.8 inch (240x320) color LCD, 1 * Dual color MWI Bluetooth Yes, integrated 3 soft keys, navigation keys, confirm key, dial key, hang up key, speaker key, quick access and Peripherals mute key, backlight DTMF keyboard, volume keys, Push-to-Talk key, accelerometer, proximity senso Push-to-Talk...
  • Page 7 This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the WP8x6 Equipment Packaging WP816 WP816 ● 1x WP816 Handset ● 1x Type-C 5V power adapter ● 1x Rechargeable Battery ● 1x M3 Screw ● 1x Wall bracket ●...
  • Page 8 WP826 Equipment Packaging WP826 Package Content WP836 WP836 ● 1x WP836 Handset ● 1x Type-C 5V power adapter ● 1x Rechargeable Battery ● 1x M3 Screw ● 1x Wall bracket ● 1x Charging Station ● 1x Handset Belt Clip ● 1x Quick Installation Guide WP836 Equipment Packaging WP836 Package Content Important...
  • Page 9 1. Open the battery cover from the opening port. Remove the battery door for WP836. 2. Insert the battery with the electrodes in the top right corner for WP816, and top left corner for WP826/WP836. 3. Close the battery cover, after inserting the battery door for WP836.
  • Page 10 WP836 Handset Setup Battery Information WP816 Technology: Rechargeable Li-ion Battery Capacity: 1500mAh Standby time: up to 120 hours (laboratory data) Talk time: up to 6 hours of active talk time (laboratory data) WP826 Technology: Rechargeable Li-ion Battery Capacity: 3000mAh Standby time: up to 240 hours (laboratory data)
  • Page 11 WP816 Description The following table describes the WP816 keypad keys. Description 3.5 mm headset jack This port allows you to connect headphones or external speakers to the phone for audio output. A small light that provides visual notifications for various events like incoming calls, messages, LED indicator or charging status.
  • Page 12 Proximity sensor to prevent accidental touches and save battery life. A microphone equipped with technology to reduce background noise, resulting in clearer audio Noise Canceling Microphone during calls by minimizing unwanted sounds from the surrounding environment. WP816 keypad keys Description WP826...
  • Page 13 WP826 Description The following table describes the WP826 keypad keys. Description A small light that provides visual notifications for various events like incoming calls, messages, LED indicator or charging status. Earphone Delivers audio output. Volume Up key A button used to increase the volume of audio output. Volume Down Key A button used to decrease the volume of audio output PTT (Push-to-Talk) button, to initiate PTT call.
  • Page 14 This key is used to toggle the phone's silent mode on and off, muting all incoming call and * / Symobolic key / Silent Mode message notifications. Pressing this key enables the phone's speakerphone function, allowing for hands-free Handsfree / Speaker key communication during calls.
  • Page 15 WP836 Description The following table describes the WP836 keypad keys. Description A small light that provides visual notifications for various events like incoming calls, messages, LED indicator or charging status. Earphone Delivers audio output. Volume Up key A button used to increase the volume of audio output. Volume Down Key A button used to decrease the volume of audio output PTT (Push-to-Talk) button, to initiate PTT call.
  • Page 16 This key is used to toggle the phone's silent mode on and off, muting all incoming call and * / Symobolic key / Silent Mode message notifications. Pressing this key enables the phone's speakerphone function, allowing for hands-free Handsfree / Speaker key communication during calls.
  • Page 17 Wi-Fi signal status for threshold alarm Outgoing Call notification Missed Call notification Rejected Call notification Incoming Call notification Auto-Answer feature enabled icon Mute enabled icon Silent mode enabled icon Warning icon DND enabled icon Bluetooth enabled icon Bluetooth connected icon Call connected through Bluetooth icon Call Forward Enabled Call on HD quality icon...
  • Page 18 Contacts Instant Messages Call History Voice Mail Settings Status Icons Description LED Status Red Fast Flashing Upgrading Green Slow Flashing Incoming call Green Solid Charging (full) Missed call (s) Red Slow Flashing New voicemail (s) New SIP Message (s) Red Solid Network disconnected LED OFF Normal...
  • Page 19 Menu Structure Display the call history: Missed Calls, Answered Calls, Dialed Calls or All Calls. You can save dialed numbers on the Call History call log to your contacts. Display the list of the registered contacts and also the LDAP contacts and the local group contacts, with the ability of Contacts searching, adding or editing the entries and also deleting the selected contacts.
  • Page 20 ● Basic Settings: Configure the basic settings including voice settings, display settings, Gestures and button customization, language settings and date/time settings. ● Adv. Settings: Configure the advanced settings including system upgrade, PTT/Paging settings, Alarm setting, system security settings, syslog settings and factory reset / reboot. ●...
  • Page 21 “ABC” Mode: This mode allows you to enter capital letters, digits, and symbolic characters. The following table describes the allowed characters for each key. Description Description Description . , ’ ? ! ” – 1 A B C 2 D E F 3 G H I 4 J K L 5 M N O 6...
  • Page 22 For languages that support letters with accents, the handset now supports typing letters with accents on modes “AB3”, “abc”, and “ABC”. Numeric Keys Configuration: Users can also leverage the numeric keys and assign them different functions by directly pressing the key for 3 seconds and selecting the Mode and Value.
  • Page 23 The default administrator username is “admin”, for the password, a random code will appear on the web UI, enter this code on your phone. Once verified, you’ll proceed to change the default password. The default end-user username is “user” and the initial password is “123”, you will be prompted to change the user password immediately after providing the initial password.
  • Page 24 Web UI Access Level Management There are two default passwords for the login page: User Level User Name Password Web Pages Allowed Only Status, Phone Settings, System Settings, Maintenance and End User Level user System Application with limited options. Random password generated Administrator admin after entering a numbers...
  • Page 25 4. Locate Admin Password section: 1. Type in the admin password in the Current Password field 2. Type in your new admin password in the New Password field. 3. Type in again same entered password in the Confirm Password field. 5.
  • Page 26 Web Access Port BASIC OPERATIONS Home Screen By default, the home screen will be empty but once an account has been registered it will display its extension as shown, in the screenshot below: Home screen pages Turning the Handset ON/OFF To turn ON the handset: Long press on Power key until the LCD screen lights up.
  • Page 27 Connecting to Bluetooth Connecting to Wi-Fi Network Auto Connection Go under the web interface of the “Network Settings �� Wi-Fi Settings”. For example, the user can pre-configure the WP8x6 to automatically connect to the Wi-Fi network at the client site, making it easier for the client to use the phone without going through setting up manually the Wi-Fi network.
  • Page 28 Connecting to Wi-Fi Network Note WP8x6 supports connection to Wi-Fi with captive portal enabled that requires additional credentials to sign up or login before it is allowed to use Wi-Fi. Wi-Fi Band Configuration If 5GHz and 2.4GHz are both available, the handset will use 5GHz, but it may switch to 2.4GHz if the signal of 5GHz is poor. Users may also specify the Wi-Fi Band to fix it or to keep it Dual Band (Automatic) under Settings Wi-Fi Settings Wi-Fi...
  • Page 29 Go Under Settings => Quick Network Configuration => Via Mobile Browser. Scan the QR code using your mobile device. Scan QR Code Note If you are unable to scan the QR code, Select the Option “can’t scan”, for the phone to display the SSID that you can connect to. Once scanned, it will redirect you to the page on your phone to manage router option From there you can connect the WP8x6 to a Wi-Fi Network.
  • Page 31 Via Local Device Please refer to this section of the guide for detailed local device Wi-Fi connection [Manual connection] Checking Status Account Status To check the SIP account status, follow these steps: 1. Press the Menu key to bring up the operation menu. 2.
  • Page 32 Item Description Displays the information about the first account including name, number and the status of its Account 1 registration. Displays the information about the second account including name, number and the status of its Account 2 registration. Displays the information about the third account including name, number and the status of its Account 3 (WP826/WP836 Only) registration.
  • Page 33 Highest Technical Standard Displays the Highest Wi-Fi standard supported by the WP Phone Technical Standards Displays the Wi-Fi standards used currently Wi-Fi Support Band Displays the supported Wi-Fi Bands (2.4G, 5G, 2.4G&5G) Wi-Fi Band Displays the Wi-Fi Band supported Channel Displays the radio chaneel used RSSI stands for Received Signal Strength Indicator and represents the measurement of the RSSI...
  • Page 34 Hardware Displays the hardware version of the phone Displays the Part Number. Displays the Serial Number MAC Address Displays the MAC Address of the phone. Displays the different kind so of software versions installed based on the mode: 1. Boot System Version 2.
  • Page 35 Indicates the status of control and reporting mechanisms related to TCP (Transmission Control TCP CR Protocol) traffic on the Customer Premises Equipment. CPE Status Table Battery Status This option is used to display information about the battery of the phone, to view the battery status, please follow the below steps: 1.
  • Page 36 Register a SIP Account The WP8x6 supports up to 2 SIP accounts for the WP816, and 3 SIP accounts for the WP826 and WP836, they can be configured either using the web GUI or via the keypad menu as described in the following section.
  • Page 37 6. Press Save and Apply to save your configuration. After applying your configuration, your phone will register to your SIP Server. You can verify if your device has registered with your SIP server from its web interface under Status �� Account Status (“Registered” with green color when the account is correctly registered, or “Unregistered”...
  • Page 38 SIP Accounts Configuration PHONE SETTINGS Selecting Phone Language The WP8x6 supports different languages. The default language of the handset is English. To change the language of the handset, please proceed as follows: 1. Press Menu to bring up the operation menu. 2.
  • Page 39 Muting the Microphone Adjusting Speaker and Earpiece Volume Press the volume up and down keys on the left side of your phone while you are on an established call to set the volume of the earphone/speaker. You can choose between 10 different levels. The default level is 4. Adjust Speaker volume...
  • Page 40 Smart Noise Cancellation This feature could let the user configure Noise Shield Technology and AI Noise Reduction to improve the audio quality, particularly in noisy environments, by reducing background noise during calls. Noise shield is mainly used for receivers and some earphones. It can shield sounds outside a certain range and effectively isolate voices and noise outside the range.
  • Page 41 Enabling both AI Noise Reduction and Noise Shield Ringtones Setting the Ringer Volume To configure the desired ringer volume, proceed as follows: 1. Press Menu to bring up the operation menu and go to Settings. 2. Navigate to Basic Settings, and then select the Sounds tab. 3.
  • Page 42 two formats for time (12 Hours or 24 Hours). To configure date and time manually 1. Press Menu to bring up the operation menu. 2. Use the arrow keys to reach Settings �� Basic Settings, and then select the Date and Time tab. 3.
  • Page 43 Reboot CALL OPERATIONS Placing calls To place calls, you can use the following mode: Earpiece mode: Press the off-hook / dial key to dial out. Speakerphone mode: Press the speakerphone key to dial out. Headset mode: Press the off-hook / dial key to dial out using a connected headset, from either a 3.5mm headset jack or a Bluetooth-connected headset.
  • Page 44 Note In step 3, users can press the “Options” softkey followed by the “Edit&Dial” option to edit the number before initiating the call. The call history list stores the last dialed phone numbers. When the memory of the redial number list is full, the handset will automatically erase the oldest dialed number when a new number is dialed.
  • Page 45 Earpiece mode: Press the Dial Key to pick up the call, or the “Answer” softkey (left softkey). Speakerphone mode: Press the Speaker Key to pick up the call in speaker mode. Headset mode: Press Dial Key to pick up the call, or “answer” softkey (left softkey) using a connected headset. Notes To answer an incoming call during an established call, press the Dial Key, the Speaker Key, or the “Answer”...
  • Page 46 Ending Calls To terminate the calls, press the Hang-Up key Rejecting Calls To reject an incoming call, press the Hang-Up key Call Hold/Resume During an active call, press the right softkey “Hold” to put the established call on hold. To resume the call, press the right softkey “Resume” while the established call is being on hold. Hold/Unhold Calls Note If you press on “Options”...
  • Page 47 Call Waiting Do Not Disturb You can activate or deactivate the DND mode for your accounts registered on the handset from its LCD menu, by following two methods, If DND mode is activated, all incoming calls will receive busy treatment depending on your configuration (forward to voice mail, busy tone…).
  • Page 48 Call Forwarding Note The call forwarding can be also configured from the Web GUI Accounts Call Settings. Call Transfer The WP8x6 supports the call transfer feature, you can transfer a call to another party using one of the following ways: Blind transfer: Transfer a call directly to another party without consulting Attended transfer: Transfer a call with prior consulting.
  • Page 49 2. Choose the line and enter the number you want to transfer the call to, then press the “New Call”, the initial call will be put on hold 3. Once the second call is established, Press the “Transfer” key to complete the transfer. Attended Transfer 4.
  • Page 50 The WP8x6 supports creating a local conference with other parties (including the handset starting the conference). To start a 3-Way conference for WP816, or a 4-Way Conference for WP826/WP836, follow the below steps: 1. Place a call to the first party and press the left softkey “Options”, then select “Conference”.
  • Page 51 X-way Conference Call Kicking Out members X-way Conference Splitting the conference UCM Conference Participate in an UCM Conference Room Users could dial the UCM conference room extension to join the conference. If a password is required, enter the password to join the conference as a normal user, or enter the admin password to join the conference as an administrator.
  • Page 52 UCM Conference Room Call put on Hold Voice Mail The voice mail feature ensures that you will never miss any important messages. It permits either to leave voice mails to someone else or receive and listen to voice mails via the handset Set Voice Mail ID There are 2 ways to set Voice Mail Feature Code, either using the Handset Menu or Web Interface.
  • Page 53 Play Voice Mail Messages 1. Press Menu to bring up the operation menu. 2. Use arrow keys to reach the Voicemail tab. 3. Choose the account, press the “Select” button, and enter your Voicemail password then you can select visually and retrieve your voice messages saved on your voicemail and listen to each voicemail.
  • Page 54 This list includes contacts synchronized from an LDAP server. These contacts are retrieved based on the LDAP configuration set up on the WP8x6 device. Block List: The Block List displays contacts that have been blocked. Please note that at least one contact must be blocked for this list to be visible.
  • Page 55 Local Phonebook Options Search: Enter and search using the contact’s name or number to quickly locate it. Messages: Compose and send a message to the selected contact’s phone number. EditDial: Tap to dial the phone number directly from the LDAP phonebook. Block List Add: Add the selected contact to the Block List.
  • Page 56 Adding Contact to Block List from Local Phonebook Adding Contact to Block List from History Once the Block List appears on the Contacts page, users can also add entries to the blacklist as such: Adding a Bock List entry...
  • Page 57 Users can perform the following actions from the Block List options menu: Block List Options Remove: Delete the selected entry from the Block List. Intercept Records: Shows the records of blocked calls for this contact. Remove all: Clear all entries from the Block List. CALL HISTORY Call history provides users access to phone call logs in different categories and helps users to make some operations directly.
  • Page 58 Call History Options Call History Options Append to contacts: Users can tap on this option to add the number listed on the selected call history entry to local contacts, this only applies to phone numbers that have not been saved yet. Save as Contact: Saves the phone number on call history to the contact list.
  • Page 59 Message Reply Create Messages Tap on “New” in the Messages application to start composing a new message. Create a New Message 1. Input content: Enter the message content on the next field of the screen. Tap on “Send” once finished, a “Sending” message will prompt and the message is confirmed as sent once the “Sending”...
  • Page 60 Press Call softkey or Dial key. Enable Caller ID. To enable caller ID: Dial *31. Press Call softkey or Dial key. Disable All Call Waiting. To disable all call waiting: Dial *50. Press Call softkey or Dial key. Enable All Call Waiting. To enable all call waiting: Dial *51.
  • Page 61 No Answer Call Forward. To set up delayed call forward: Dial *92 and then enter the number to forward the call. Press Call softkey or Dial key. Cancel No Answer Call Forward. To cancel the delayed call forward: Dial *93. Press Call softkey or Dial key.
  • Page 62 4. Press the Save button to enable PTT mode. Enabling PTT Feature Using the PTT Functionality To send a PTT broadcast: 1. Unlock your handset. 2. Make sure the multi-function side key is configured to be a Push-To-Talk button. Custom Button set to PTT/Paging 3.
  • Page 63 PTT Call (Caller) 5. The devices which are in the same channel will receive the PTT call. 6. Release the Push to Talk soft key when you have finished speaking. The channel will wait 10 seconds before release. PTT Call Release 7.
  • Page 64 Default channel: The PTT channel is used to transmit an outgoing page if the user does not explicitly specify a channel. Priority channel: The channel assigned for priority pages. Emergency channel: The channel assigned for emergency pages. Accept while busy: If no, incoming PTT sessions do not produce standard call waiting. If yes, incoming PTT sessions produce standard call-waiting behavior on the active audio channel.
  • Page 65 Group Paging Parameters Paging function: Enable or disable the Group paging function. Default group: The group is used to transmit an outgoing page if the user does not explicitly specify a group. Priority group: The group assigned for priority pages. Emergency group: The group assigned for emergency pages.
  • Page 66 The previous section explained how to set up the side key as a PTT button. The process for configuring it as an alarm button is similar: 1. On the WP8x6 menu, select Settings. 2. Go to Basic Settings, and click on Key Customization. 3.
  • Page 67 Push Button Alarm Overridden by No Movement Alarm Alarm Monitoring Ambient Sound Detection Ambient Sound Detection is used to identify sound levels and can trigger an alarm if a configured threshold is exceeded. There are two methods of ambient-sound detection: Instantaneous Detection: the alarm is triggered immediately when the sound level exceeds the detection threshold.
  • Page 68 Configuring Ambient Sound Alarm No Movement Alarm No Movement Alarm allows to monitor the user’s motion. If no movement is detected within a configured time frame, the handset will send an alert. To configure the alarm, users must select a detection sensitivity level from 1 to 7, where Level 1 is the lowest and Level 7 is the highest.
  • Page 69 Configuring No Movement Alarm Man Down Alarm The Man Down Alarm is triggered when the user has fallen or is unresponsive, in order to ensure that prompt action is taken in emergency situations. To configure the alarm, users must set a detection sensitivity level from 1 to 7, where Level 1 is the lowest and Level 7 is the highest.
  • Page 70 Configuring Man Down Alarm Running Alarm Running Alarm triggers an alert when the user is moving at a speed that indicates running. This feature can be particularly useful in situations where running may signal an emergency. Users must set a detection sensitivity level from 1 to 7, where Level 1 is the lowest and Level 7 is the highest, and configure the Running Timeout (in seconds).
  • Page 71 Configuring Running Alarm Warning and Snoozing Warning Timeout In the event of an alarming situation, the handset first sends a warning to alert users of the detected event. If the warning persists for a specified duration without being canceled, the alarm is triggered. This duration is called Warning Timeout, and it can be set to a value between 0 and 60 seconds.
  • Page 72 The warning and alarm each have a distinct tone which can be configured under Settings→Advanced Settings→Alarm Settings. Alarm and Warning Tone Snooze Timeout When an alarm or warning is triggered, users can snooze the alert, preventing alarm monitoring for the Snooze Timeout duration (0 to 300 seconds).
  • Page 73 4. Once the alarm/warning is triggered, the phone will automatically call the emergency number. Configuring Alarm Emergency Call UPGRADING AND PROVISIONING The WP8x6 can be upgraded via TFTP/HTTP/HTTPS/FTP/FTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS/FTP/FTPS server and selecting a download method. Configure a valid URL for TFTP, HTTP, HTTPS, FTP, or FTPS;...
  • Page 74 Upgrade detection via Keypad Menu Configure via Web GUI Open a web browser on a PC and enter the IP address for the handset. Then login with the administrator username and password. Go to Maintenance Upgrade and Provisioning Firmware. On the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP, HTTPS, FTP, or FTPS (The default setting is HTTP).
  • Page 75 2. Log in to the Web GUI as an administrator on the PC. 3. Go to Web GUI��Maintenance��Upgrade and Provisioning �� Firmware. 4. Click the “Start” button under “Upgrade Firmware”, and a window will be prompted to select the firmware file to upload. 5.
  • Page 76 FACTORY RESET Restore to Factory Default via LCD Menu Warning Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.
  • Page 77 Added support for AI Noise Reduction. [Smart Noise Cancellation][Icons Description] Firmware Version 1.0.1.30 Added Support to disable voicemail pop-up. [Enable Voicemail Popup] Firmware Version 1.0.1.18 No major changes. Firmware Version 1.0.1.14 No major changes. Firmware Version 1.0.1.9 This is the initial version for WP816/WP826.

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