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Grandstream Networks WP816 User Manual
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Grandstream Networks WP816 User Manual

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Grandstream Networks, Inc.
WP816/WP826
User Guide

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Summary of Contents for Grandstream Networks WP816

  • Page 1 Grandstream Networks, Inc. WP816/WP826 User Guide...

  • Page 2: Product Overview

    WP816/WP826 - User Guide WELCOME The WP816 and WP826 are cordless Wi-Fi IP phones suitable for various enterprise and vertical market applications, including offices, retail, logistics, healthcare, and security. Both models feature integrated dual band Wi-Fi 6, advanced antenna design, roaming support, and support for the Opus HD voice codec, ensuring high-quality communication.
  • Page 3 SIP RFC3261, DNS (A record, SRV, NATPR), DHCP, SSH, NTP, STUN, LDAP, TR069, Protocol/Standards SNMP, STRP, RTP/RTCP, RTCP-XR, TFTP, SIMPLE, HTTP/HTTPS, TCP, UDP, TLS, ARP, ICMP, IPv4, IPv6, 802.1x G.729A/B, G.711µ/a-law, G.726, G.722(wide-band), G.723,iLBC, Opus, in- band and out- Voice Codecs and Capabilities of-band DTMF (in audio, RFC2833, SIP INFO), VAD, AEC, CNG, PLC, AGC, AJB, Headset Noise Shield Yes, integrated dual-band Wi-Fi 6 802.11 a/b/g/n/ac/ax (2.4GHz &...
  • Page 4 Operating Temperature: 0ºC to 45ºC; Operating Humidity: 10-90% (non-condensing) Temperature and Humidity Storage Temperature: -20ºC to 60ºC; Storage Humidity: 10-90% (non-condensing) WP816 phone, Type-C power adapter, charger base, belt clip, 1 lithium-ion battery, M3 Package Contents screw, wall bracket, quick installation guide...

  • Page 5: Getting Started

    Operating Temperature: 0ºC to 45ºC; Operating Humidity: 10-90% (non-condensing) Temperature and Humidity Storage Temperature: -20ºC to 60ºC; Storage Humidity: 10-90% (non-condensing) WP816 phone, Type-C power adapter, charger base, belt clip, 1 lithium-ion battery, M3 Package Contents screw, wall bracket, quick installation guide...
  • Page 6 WP816 Package Content WP826 WP826 ● 1x WP826 Handset ● 1x Type-C 5V power adapter ● 1x Rechargeable Battery ● 1x M3 Screw ● 1x Wall bracket ● 1x Charging Station ● 1x Handset Belt Clip ● 1x Quick Installation Guide...

  • Page 7: Setting Up The Phone

    Please refer to the following steps to setup your WP816 phone: 1. Open the battery cover. 2. Insert the battery with the electrodes in the top right corner for WP816, and top left corner for WP826 3. Close the battery cover.

  • Page 8: Battery Information

    Battery Information WP816 Technology: Rechargeable Li-ion Battery Capacity: 1500mAh Standby time: up to 120 hours Talk time: up to 6 hours of active talk time WP826 Technology: Rechargeable Li-ion Battery Capacity: 3000mAh Standby time: up to 240 hours Talk time: up to 12 hours of active talk time To get the best performance of your WP8x6, we recommend using the original battery provided in the package.
  • Page 9 WP816 Description The following table describes the WP816 keypad keys. Description This port allows you to connect headphones or external speakers to the phone for 3.5 mm headset jack audio output. A small light that provides visual noti cations for various events like incoming calls, LED indicator messages, or charging status.
  • Page 10 A microphone equipped with technology to reduce background noise, resulting in Noise Canceling Microphone clearer audio during calls by minimizing unwanted sounds from the surrounding environment. WP816 keypad keys Description WP826...
  • Page 11 WP826 Description The following table describes the WP826 keypad keys. Description A small light that provides visual noti cations for various events like incoming calls, LED indicator messages, or charging status. Earphone Delivers audio output. Volume Up key A button used to increase the volume of audio output. Volume Down Key A button used to decrease the volume of audio output PTT Key...

  • Page 12: Icons Description

    This key is used to toggle the phone's silent mode on and off, muting all incoming call * / Symobolic key / Silent Mode and message noti cations. Pressing this key enables the phone's speakerphone function, allowing for hands-free Handsfree / Speaker key communication during calls.
  • Page 13 Wi-Fi connected on 2.4G band Wi-Fi signal status for threshold alarm Outgoing Call noti cation Missed Call noti cation Rejected Call noti cation Incoming Call noti cation Auto-Answer feature enabled icon Mute enabled icon Silent mode enabled icon Call on HD quality icon Warning icon DND enabled icon Bluetooth enabled icon...

  • Page 14: Led Status

    Settings Status Icons Description LED Status Red Fast Flashing Upgrading Green Slow Flashing Incoming call Green Solid Charging (full) Missed call (s) Red Slow Flashing New voicemail (s) New SIP Message (s) Red Solid Network disconnected LED OFF Normal WP8x6 LED Status Handset Menu The handset has an easy-to-use menu structure.
  • Page 15 Menu Structure Display the call history: Missed Calls, Answered Calls, Dialed Calls or All Calls. You can save dialed numbers Call History on the call log to your contacts. Display the list of the registered contacts and also the LDAP contacts and the local group contacts, with the Contacts ability of searching, adding or editing the entries and also deleting the selected contacts.
  • Page 16 ● Basic Settings: Con gure the basic settings including voice settings, display settings, Gestures and button customization, language settings and date/time settings. ● Adv. Settings: Con gure the advanced settings including system upgrade, PTT/Paging settings, system security settings, syslog settings and factory reset / reboot. ●...
  • Page 17 “Ab3” Mode “ABC” Mode: This mode allows you to enter capital letters, digits, and symbolic characters. The following table describes the allowed characters for each key. Description Description Description . , ’ ? ! ” – 1 A B C 2 D E F 3 G H I 4 J K L 5...
  • Page 18 Use the Right/Left arrow keys to change the cursor’s position on the text entered. For languages that support letters with accents, the handset now supports typing letters with accents on modes “AB3”, “abc”, and “ABC”. WEB GUI ACCESS CONFIGURATION The WP8x6 can be configured using: The embedded Web GUI on the handset via PC’s web browser.

  • Page 19: Saving The Configuration Changes

    Web GUI Language login page Web GUI Language Saving the Configuration Changes When changing any settings, always submit them by pressing the Save and Apply buttons. If using the Save button, after making all the changes, click on the Apply button on top of the page to submit. Web UI Access Level Management There are two default passwords for the login page: User Level...

  • Page 20: Changing User Level Password

    Web UI Access Level Changing User Level Password 1. Access the Web GUI of your phone using the admin’s username and password. 2. Press Login to access your settings. 3. Go to System Settings�� User Info Management. 4. Locate User Password section: Type in your new user password in the New Password field.
  • Page 21 Admin Level Password Important DO NOT USE the same password for both user and admin accounts. Changing HTTP/HTTPS Web Access Port 1. Access the Web GUI of your handset using the admin’s username and password. (Default username and password are admin/random password from the sticker on the back of the unit.).

  • Page 22: Basic Operations

    Web Access Port BASIC OPERATIONS Home Screen By default, the home screen will be empty but once an account has been registered it will display its extension as shown, in the screenshot below: Home screen pages Turning the Handset ON/OFF To turn ON the handset: Long press on Power key until the LCD screen lights up.

  • Page 23: Manual Connection

    Go under the web interface of the “Network Settings �� Wi-Fi Settings”. For example, the user can pre-configure the WP8x6 to automatically connect to the Wi-Fi network at the client site, making it easier for the client to use the phone without going through setting up manually the Wi-Fi network. Also, the client could have the SSID show as “not in range by default”, until the SSID is created on your access point and configured to have the following password “wp!987@dmin“.
  • Page 24 If 5GHz and 2.4GHz are both available, the handset will use 5GHz, but it may switch to 2.4GHz if the signal of 5GHz is poor. Users may also specify the Wi-Fi Band to fix it or to keep it Dual Band (Automatic) under Settings ��...
  • Page 25 Note If you are unable to scan the QR code, Select the Option “can’t scan”, for the phone to display the SSID that you can connect to. Once scanned, it will redirect you to the page on your phone to manage router option From there you can connect the WP8x6 to a Wi-Fi Network.

  • Page 27: Checking Status

    Via Local Device Please refer to this section of the guide for detailed local device Wi-Fi connection [Manual connection] Checking Status Account Status To check the SIP account status, follow these steps: 1. Press the Menu key to bring up the operation menu. 2.

  • Page 28: Network Status

    The following information will be displayed: Item Description Displays the information about the rst account including name, number and the Account 1 status of its registration. Displays the information about the second account including name, number and the Account 2 status of its registration.

  • Page 29: System Status

    Highest Technical Standard Displays the Highest Wi-Fi standard supported by the WP Phone Technical Standards Displays the Wi-Fi standards used currently Wi-Fi Support Band Displays the supported Wi-Fi Bands (2.4G, 5G, 2.4G&5G) Wi-Fi Band Displays the Wi-Fi Band supported Channel Displays the radio chaneel used RSSI stands for Received Signal Strength Indicator and represents the measurement of RSSI...
  • Page 30 Hardware Displays the hardware version of the phone Displays the Part Number. Displays the Serial Number MAC Address Displays the MAC Address of the phone. Displays the different kind so of software versions installed based on the mode: 1. Boot System Version 2.

  • Page 31: Battery Status

    Indicates the status of control and reporting mechanisms related to TCP TCP CR (Transmission Control Protocol) tra c on the Customer Premises Equipment. CPE status table Battery Status This option is used to display information about the battery of the phone, to view the battery status, please follow the below steps: 1.

  • Page 32: Return To Idle Screen

    Register a SIP Account The WP8x6 supports up to 2 SIP accounts for the WP816, and 3 SIP accounts for the WP826, they can be configured either using the web GUI or via the keypad menu as described in the following section.

  • Page 33: Register Account Via Lcd Menu

    Authenticate Password: SIP service subscriber’s account password to register to the SIP server of ITSP. For security reasons, the password field will be shown as empty. Outbound Proxy with your outbound proxy IP address or FQDN. Leave empty if not available. 6.

  • Page 34: Phone Settings

    SIP Accounts Configuration PHONE SETTINGS Selecting Phone Language The WP8x6 supports different languages. The default language of the handset is English. To change the language of the handset, please proceed as follows: 1. Press Menu to bring up the operation menu. 2.

  • Page 35: Adjusting Speaker And Earpiece Volume

    Muting the Microphone Adjusting Speaker and Earpiece Volume Press the volume up and down keys on the left side of your phone while you are on an established call to set the volume of the earphone/speaker. You can choose between 10 different levels. The default level is 4. Adjust Speaker volume Noise Shield Audio Control This feature could let the user configure Headset Noise Shield 2.0.

  • Page 36: Setting The Ringer Volume

    Ringtones Setting the Ringer Volume To configure the desired ringer volume, proceed as follows: 1. Press Menu to bring up the operation menu and go to Settings. 2. Navigate to Basic Settings, and then select the Sounds tab. 3. Users can configure the silent and vibrate modes and also the voice ringtones by pressing the left and right arrow keys to change repeatedly and set the desired volume.
  • Page 37 3. Press the “Onhook” key to apply your changes. Date and Time Settings Wallpaper You can change the phone’s wallpaper from the LCD settings by following these steps: 1. Press Menu to bring up the operation menu. 2. Use the arrow keys to reach Settings �� Basic Settings�� Appearance, and then select the Wallpaper tab. 3.

  • Page 38: Call Operations

    Reboot CALL OPERATIONS Placing calls To place calls, you can use the following mode: Earpiece mode: Press the off-hook / dial key to dial out. Speakerphone mode: Press the speakerphone key to dial out. Headset mode: Press the off-hook / dial key to dial out using a connected headset, from either a 3.5mm headset jack or a Bluetooth-connected headset.

  • Page 39: Dialing From Phonebook

    1. Press Menu to bring up the operation menu. 2. Use arrow keys to reach Call History. 3. Select the desired entry and press the “Call” soft key to establish the call. Dialing from Call History Note In step 3, users can press the “Options” softkey followed by the “Edit&Dial” option to edit the number before initiating the call. The call history list stores the last dialed phone numbers.

  • Page 40: Answering Calls

    To make a direct IP call, dial *47 followed by the IP address of the target. Following the below syntax (Example target IP is 192.168.1.10): – Dialing *47192*168*1*10 (to use 5060 port by default) – Users can specify the port number as follows *47192*168*1*10#5062. Note To receive an IP call, user need to disable using a random port, under Web GUI ��...

  • Page 41: Ending Calls

    Once the auto-answer call feature is enabled, an icon implying that will be displayed next to the extension number on the main phone screen Using Web Interface 1. Access Web GUI Interface. 2. Navigate to Accounts�� Call Settings. 3. Set “Auto Answer” to “Yes”. (By default, set to “No”). Ending Calls To terminate the calls, press the Hang-Up key Rejecting Calls...

  • Page 42: Do Not Disturb

    4. Press the Save and Apply buttons to confirm the new settings. Users now will be able to hear the call waiting tone and it will be visible as well on the LCD screen as displayed in the following screenshot. Call Waiting Do Not Disturb You can activate or deactivate the DND mode for your accounts registered on the handset from its LCD menu, by following...

  • Page 43: Call Transfer

    4. Set “Call Forward” to “On” and select the call forward 5. Configure the parameters of the call forward mode and press the “Save” button. Call Forwarding Note The call forwarding can be also configured from the Web GUI �� Accounts ��...

  • Page 44: Speed Dial

    Using Attended Transfer softkey 1. During an established call, press Options → Attended Transfer. 2. Choose the line and enter the number you want to transfer the call to, then press the “New Call”, the initial call will be put on hold 3.
  • Page 45 The WP8x6 supports creating a local conference with other parties (including the handset starting the conference). To start a 3-Way conference for WP816, or a 4-Way Conference for WP826, follow the below steps: 1. Place a call to the first party and press the left softkey “Options”, then select “Conference”.
  • Page 46 X-way Conference Call 4. You can split the conference between the members or kick a specific member out of the conference, please refer to the screenshots below for more details X-way Conference Call Kicking Out members...
  • Page 47 X-way Conference Splitting the conference UCM Conference Participate in an UCM Conference Room Users could dial the UCM conference room extension to join the conference. If a password is required, enter the password to join the conference as a normal user, or enter the admin password to join the conference as an administrator. Join the UCM Conference Room UCM Conference Room Call put on Hold...

  • Page 48: Play Voice Mail Messages

    LCD Menu – Voice Mail ID Using Web Interface 1. Access Web GUI Interface. 2. Go to Accounts �� Account x �� General Settings 3. Configure Voice Mail Access Number. Web UI – Voice Mail Access Number Play Voice Mail Messages 1.
  • Page 49 Notes If the VM is protected by a password, users can enter the password using the handset keypad after reaching the Voice Mail system. The password is defined on the service provider or IP-PBX side. When having unread voicemails on the handset, once accessing the dialing interface a stutter tone will be heard to notify users about voicemails that need to be read.

  • Page 50: Dial Out From Call History

    Work Number Enter the contact’s work phone number. Home Number Enter the contact’s home phone number. Mobile Number Enter the contact’s mobile phone number. Groups Choose the group you want to include your contact in it. Ringtone Choose a specific ringtone for the account’s received calls. Account Choose the default account you want to dial with this contact.

  • Page 51: Call History Options

    Call History Options Call History Options Add to contacts: Users can tap on this option to add the number listed on the selected call history entry to local contacts, this only applies to phone numbers that have not been saved yet. Black List Add: Adds the selected number to the Black list, which will stop the phone from receiving calls from that number.

  • Page 52: Delete Messages

    Message Reply Create Messages Tap on “New” in the Messages application to start composing a new message. Create a New Message 1. Input content: Enter the message content on the next field of the screen. Tap on “Send” once finished, a “Sending” message will prompt and the message is confirmed as sent once the “Sending”...
  • Page 53 Dial *72 and then enter the number to forward the call. Press Call softkey or Dial key. Cancel Unconditional Call Forward. To cancel the unconditional call forward: Off hook the phone. Dial *73. Press Call softkey or Dial key. Busy Call Forward. To set up busy call forward: Off hook the phone.

  • Page 54: Ptt (Push-To-Talk) Functionality

    PTT (PUSH-TO-TALK) FUNCTIONALITY The WP8x6 supports the push-to-talk (PTT) features which is a technology based on the instantaneous communication commonly employed in wireless cellular phone services using a button to switch the device from voice transmission mode to voice reception mode. This feature is similar to “walkie-talkie” use and the PTT mode switches a phone from full duplex mode, where both parties can hear each other simultaneously, to half duplex mode, where only one party can speak at one time.
  • Page 55 Custom Button set to PTT/Paging 3. Press the Push-to-Talk key (one time) to access PTT/Paging Page settings. PPT Channel 4. Press and hold the Push-to-Talk key to initiate the PTT/Paging call (and to speak). PTT Call (Caller) 5. The devices which are in the same channel will receive the PTT call. 6.

  • Page 56: Ptt Configuration Settings

    PTT Call Release 7. You should press the Push to Talk soft key only when the channel status indicates Waiting. Otherwise, you may interrupt another person’s message. Notes Users could press and hold the Push-to-talk key from any screen to quickly initiate a PTT call using the default channel. The channel status will change to Sending PTT to indicate that you are transmitting as displayed on the following screenshot.

  • Page 57: Group Paging Parameters

    Group Paging To send a Group Paging broadcast: 1. Unlock your handset. 2. Press the Talk soft key. 3. Set the Default mode to Group paging. 4. Scroll to the group you wish to send a broadcast to. 5. Press and hold the Talk soft key before speaking. The group status will change to Sending group paging to indicate you are transmitting.

  • Page 58: Upgrading And Provisioning

    IGMP Settings UPGRADING AND PROVISIONING The WP8x6 can be upgraded via TFTP/HTTP/HTTPS/FTP/FTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS/FTP/FTPS server and selecting a download method. Configure a valid URL for TFTP, HTTP, HTTPS, FTP, or FTPS; the server name can be FQDN or IP address. Examples of valid URLs: firmware.grandstream.com/BETA fw.mycompany.com...

  • Page 59: Configure Via Web Gui

    Configure via Web GUI Open a web browser on a PC and enter the IP address for the handset. Then login with the administrator username and password. Go to Maintenance �� Upgrade and Provisioning �� Firmware. On the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP, HTTPS, FTP, or FTPS (The default setting is HTTP).

  • Page 60: Provisioning And Configuration File Download

    2. Connect the PC running the TFTP server and the device to the same LAN segment. 3. Launch the TFTP server and go to the File menu��Configure��Security to change the TFTP server’s default setting from “Receive Only” to “Transmit Only” for the firmware upgrade. 4.

  • Page 61: Restore To Factory Default Via The Web Gui

    Restore to Factory Default via the Web GUI 1. Log in to Web GUI and go to Maintenance �� Upgrade and Provisioning �� Advanced Settings. 2. Click on the Start button in front of the field “Factory Reset” to perform a Factory reset. 3.

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