Weiser Halo Smart Lock Troubleshooting

Weiser Halo Smart Lock Troubleshooting
Below are some of the top troubleshooting guidelines recommended for your new Halo Smart Lock.
THROUGHOUT THIS GUIDE, THERE IS A
REFERENCE TO "MANUAL DOOR HANDING",
THESE ARE THE STEPS:
1. Remove the battery pack (Fig. 1).
2. Press and HOLD the "Program" button while re-inserting the
battery pack. Release the "Program" button after 3 seconds.
The status LED will flash red and green (Fig. 2).
3. Press the "Program" button once more (Fig. 3).
4. The latch bolt will extend and retract to learn the orientation of
the door. The LED will flash "green" if handing is successful or
"red" if handing is unsuccessful.
WHY IS THE LOCK PERFORMING
THE OPPOSITE WHEN I'M
LOCKING OR UNLOCKING THE
DOOR USING THE WEISER APP?
Perform the following steps to correct the issue:
1. Check that the lock orientation is correct.
NOTE: "UP" on latch should be facing up
(Fig. 4).
2. If incorrect, reinstall the lock to correct
orientation. During installation, ensure that
turnpiece shaft is pointing up (Fig. 5). To
rotate turnpiece shaft, put the cover back on
the interior and rotate the turnpiece until it is
pointing up. You may hear a click.
3. Perform the Manual Door Handing steps.
4. If the above steps do not fix the issue, call
the Weiser support center at 1-800-501-
9471 to order a new latch.
WHAT IS "HANDING" OR LATCH CALIBRATION?
Handing, or latch calibration, is the way that the smart lock learns
the orientation of your door (left- or right-handed).
SUITE 200, 1710 -14TH AVE NW
Fig. 4
Fig. 5
CALGARY, AB T2N 4Y6
P 403.253.1433 F 403.253.1687
Fig. 1 Fig. 2
HOW DO I "HAND" OR CALIBRATE MY LOCK?
1. The first time the battery is inserted, the lock will perform
automatic calibration, or "handing." You will know the handing is
taking place when the latch bolt retracts and extends on its own.
2. The first time that lock or unlock is performed using the Weiser
app or access code, the lock will automatically perform latch
calibration.
3. Perform Manual Door Handing steps.
THE TURNPIECE IS DIFFICULT TO TURN
Perform Manual Door Handing steps.
MY LOCK IS GIVING ME A JAM ERROR
1. With the door open, press the lock button. If you do
not get a jam error with the door open, the strike
pocket on your door frame may not be deep enough.
Ensure that the strike pocket is at least 1" (25mm)
deep (Fig. 6).
2. Perform Manual Door Handing steps.
SUITE 202, 4307 SAVARYN DRIVE SW
EXCELHOMES.CA
Simplifying your
journey home.
Fig. 3
EDMONTON, AB T6X 2E8
Fig. 6