Calspas Platinum Series Owner's Manual

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Platinum, Escape X,
& Deck Spas
Made in USA
Calspas Home Resorts
Owners Manual
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Summary of Contents for Calspas Platinum Series

  • Page 1 Platinum, Escape X, & Deck Spas Made in USA Calspas Home Resorts ™ Owners Manual...
  • Page 2 Contact Information For customer service or service technicians, please contact your authorized dealer immediately. If you need additional information and/or assistance, contact Copyright 2024 Lloyd’s Material Supply Company, Inc. All Copyright 2024 Lloyd’s Material Supply Company, Inc. All rights reserved. rights reserved.
  • Page 3: Table Of Contents

    Table of Contents Important Safety Information......Generic Names for Chemicals......Preparing for Your New Portable Spa..... Common Water Chemistry Questions....Planning the Best Location........Do’s and Dont’s..........Foundation Requirements........Bather Load & Ozonator......... 240 Volt Electrical Installation......Troubleshooting Water Clarity......Cleaning &...
  • Page 4: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY When using and installing this spa, basic safety precautions should always be followed, including. Danger: RISK OF SEVERE INJURY OR DROWNING! • NO DIVING, diving may result in injury or death. •...
  • Page 5 Warning: REDUCE RISK OF HEAT RELATED INJURY OR DEATH • Prolonged exposure to hot air or water can induce hyperthermia. Hyperthermia occurs when the internal temperature of the body reaches a level between 3°F (2°C) to 6°F (4°C) above the normal body temperature of 98.6°F (37°C).
  • Page 6: Preparing For Your New Portable Spa

    Preparing for Your New Portable Spa Preparing for Your New Portable Spa Pre-Delivery Checklist � Pre-Delivery Checklist Most cities and counties require permits for Most cities and counties require permits for exterior Before Delivery □ exterior construction and electrical circuits. construction and electrical circuits.
  • Page 7: Preparing A Good Foundation

    Preparing a Good Foundation Preparing a Good Foundation NOTE: We strongly recommend that a qualified, licensed contractor prepare the foundation for your spa. Note: We strongly recommend that a qualified, licensed contractor prepare the foundation for your spa. Damage caused by inadequate or improper foundation support is not covered by the warranty. It is the Damage caused by inadequate or improper foundation support is not covered in your warranty.
  • Page 8: Clearance For Service Access

    Clearance for Service Access Clearance for Service Access While you are planning where to locate your spa, you need to determine how much access you will need for service. All spa models require a minimum of three feet (one meter), of access to all sides of the spa for potential service.
  • Page 9 Opening the Front Panel For Electrical Access Opening the Front Panel For Electrical Access panel. Note: The control box inside of your spa may appear different than illustrated above. Different control boxes are used based on options and features within your spa.
  • Page 10 Opening the Front Door Panel (V-Elite Panel) Opening the Front Door Panel (V-Elite Panel) Some Cal Spa models have an add on option of unique V Elite panels. Each side panel is made of removable segments, and require different steps to open. When removing the front panel, or any of your side panels, its necessary to remove the corners of the spa as well.
  • Page 11: Removing Shipping Materials

    Removing Shipping Materials Your Cal Spa is wrapped with a white shrink wrap designed to protect the acrylic shell from scratches and damage. Thoroughly inspect the plastic wrapping for any tears and or damage that may have occurred during shipping. It is expected to see some scuffs or small tears at the base and corners of the spa, as the spa is pushed and shifted around in transport.
  • Page 12: Gfci Wiring Diagram For Usa/Canada

    GFCI Wiring Diagram for USA & Canada GFCI Wiring Diagram for USA & Canada IN.YE3 (2 Pump System) 40 Amp Four #6 AWG Copper Wires IN.YE5 (3 Pump System 50 Amp Four #6 AWG Copper Wires IN.YE5 (4 Pump system) 60 Amp Four #6 AWG Copper Wires Refer to this diagram...
  • Page 13: Filling And Powering Up The Spa

    Filling and Powering Up the Spa Filling and Powering Up the Spa If the spa is equipped with a 75 sqft filter (color may vary), turn the skimmer component counterclockwise to unlock the skimmer. Pull the skimmer directly upward, after removal the retainer ring and basket are easily re- moved.
  • Page 14 If the spa is equipped with a standard 50 sqft filter (black or gray), the skimmer is held in place with a locking ring during shipping. When preparing to fill your spa remember to remove the locking ring and remove the bobbing skimmer. Remove the filter by gently twisting the canister counter clockwise Equipped on Deck Spas Teleweirfilter skimmer •...
  • Page 15 Step 3. Fill the Spa Place the water hose inside the filter canister. Fill your spa with regular tap water about six inches from the top. If the water level is too low or too high, your spa will not operate correctly. NOTE: Never fill with soft water.
  • Page 16 Step 6. Install filter into the filter canister Note: Make sure you have removed and soaked the spa filter cartridge in a bucket of water for at least 30 minutes. This will remove air pockets inside of the filter. When re installing the filter cartridge, do not over tighten the filter, the threaded bit inside of the filter housing is made of a corrosion resistant ABS plastic.
  • Page 17: Priming The Pump

    Priming the Pump Priming the Pump New owners often have difficulty the first time they start their spa and the pumps fail to prime. This can be frustrating but these instructions should help you resolve any issues with air pockets inside of the primary pump or other priming issues.
  • Page 18: Keypad Functions

    Keypad functions in.k1000+ keypad layout direct to function selection wheel (settings and all-on or all-off key additional options) (one touch activation) mode selection wheel (settings and on-screen accessories) system messages and reminders interactive display icons (main spa functions) Sleep mode Touch the screen to exit sleep mode�...
  • Page 19: Start Or Stop Accessories

    Keypad functions Start or stop accessories To start or stop an accessory, touch the associated icon� Icons will become animated when their accessory is turned on and animation will stop when turned off� Icons on the screen will reflect the speed or state of the devices running on your spa�...
  • Page 20 Keypad functions Water temperature The temperature shown at the bottom of the screen indicates the current water temperature� Use the Up and Down icons to set the desired temperature� The set point will appear in blue� After 3 seconds without any change to the set temperature value the current water temperature will reappear in white�...
  • Page 21 Keypad functions Contrast page Use this page to change the display contrast� Sleep Press key to go directly into the sleep mode� In sleep mode, water splashing on the keypad can't inadvertently start/stop a pump� Settings In the Settings page you can access the following: •...
  • Page 22: Water Care/Energy Modes

    Keypad functions Water Care The Water Care page will help you set up your ideal filtration and heating settings� Choose between Away from Home, Standard, Energy Savings, Super Energy and Weekender, depending on your need� Touch the Water Care name to choose your setting� A green checkmark will appear on the selected icon to confirm your choice�...
  • Page 23 Water Care The Water Care page will help you set up your ideal filtration and heating settings� Choose between Away from Home, Standard, Energy Savings, Super Energy and Weekender, depending on your need� Touch the Water Care name to choose your setting� A green checkmark will appear on the selected icon to confirm your choice�...
  • Page 24 Keypad functions Maintenance From the Maintenance page you can access the following: • Reminders • Standby To acces the desired option simply touch the corresponding menu item� Reminders The in�k1000+ keypad will provide reminders about maintenance required on your spa, like rinsing or cleaning the filter�...
  • Page 25: Keypad Settings Screen

    Keypad functions Set date Here you can adjust the year, month and day� Simply swipe up and down the column you want to change and select the desired value� When you are done, touch the calendar icon at the right of the screen� Set time Here you can change the hour, minute and time format�...
  • Page 26 Keypad functions Temperature units Choose the desired units to display temperatures� Display page Use this page to change the display orientation� Contrast page Use this page to change the keypad contrast�...
  • Page 27 Keypad functions Language select Use this page to select the display language of the in�k1000+ keypad� Keypad lock/unlock (optional) When this option is enabled, the user can partially or completely lock the keypad� When the user wants to lock the keypad he is asked to select a 4-digit code� The same code will be needed to unlock the keypad�...
  • Page 28 “in.touch 2” Wifi Transmitter Set Up “in.touch 2” Wifi Transmitter Set Up Congratulations for purchasing the optional on Wifi control system. This control system will allow you to observe the spa and control it’s features such as temperature, filter cycles, energy saving modes and much more when you are away from home, out of state, or even out of the country.
  • Page 29 After the home transmitter is connected; connect the internal spa transmitter: The Wifi module is installed when manufacturing of your spa if the add on was requested. Contact your dealer to confirm if your spa is equipped with a Wifi module. A full installation guide can be found through...
  • Page 30 “in.touch” Quick Start App Guide “in.touch” Quick Start App Guide Download the “intouch2” app Once the app is downloaded, Once the account is confirmed from the App Store or the Google select “Create an Account” and via email, return to the app and Play store to proceed with wifi fill in the requested information the app will begin to search for...
  • Page 31 “in.touch” Quick Start App Guide “in.touch” Quick Start App Guide Congratulations, your in.touch 2 Wifi controller is now paired and ready to use. This app can be used when you are not near your spa to monitor and control the spas activities.
  • Page 32: Electrical Configuration

    Keypad functions Keypad Color (optional) If this option is available (depending on the spa configuration), the keypad rim color can be changed� 8 pre-defined colors are available� If the in�mix is installed, the keypad rim color can also be associated to an in�mix zone�...
  • Page 33 Keypad functions Thermal Creep: During the hotter months of the year or when ambient temperatures rise above 85F°. The heat generated by the spa equipment will begin to warm the spa water without the heater engaging, this is called Thermal creep. This occurs due to the high efficiency insulation of the Select logo spa retaining heat.
  • Page 34: Error Messages

    Error messages The list below shows the different error messages that can appear on the home screen� Refer to the troubleshooting and error codes section of the TechBook for your spa pack system� Please note that if you are in a swim spa configuration, the message may be followed by "Master" or "Slave" to designate from which pack the error is coming�...
  • Page 35: Electrical Power Efficiency Tips

    Electrical Power Efficiency Tips Electrical Power Efficiency Tips Your new spa comes equipped with a premium 5.5kWh titanium electric heater. Follow the directions listed below, it will help ensure the most efficient spa operation. Some models have the option to combine your spa with a Gecko “in-Temp”...
  • Page 36: Diverter Knobs

    Diverter Knobs Diverter Knobs Diverter knobs are 1’’ and 2’’ knobs located around the top of your spa. They allow you to divert water through jets from one side of the spa to the other, of in most cases from floor jets to all jets. This is accomplished by rotating the diverter knob to the left (counter-clockwise), decreas- ing the amount of water flow through a section of jets.
  • Page 37: Ats Therapy Seat System

    ATS Therapy Seat System ATS Therapy Seat System Pump Button (On/Off): Press the “Pump” button to activate the ATS system. The pump will turn on full speed with letter “H” displayed in the LCD pan- el, the pump LED light will turn on. Press the pump button a second time to tun off the ATS system.
  • Page 38: Water Clarity

    Water Clarity Water Clarity This section is intended for new spa owners who are not familiar with adjusting spa water chem- istry. Everyone’s knowledge with maintaining water quality is different, but there are some general concepts you need to know. Water maintenance is not difficult, however it is something that requires regular attention.
  • Page 39: Water Quality Terms And Definitions

    Water Quality Terms and Definitions Water Quality Terms and Definitions...
  • Page 40: Water Testing Methods

    Water Testing Methods Water Testing Methods There are two testing methods to choose from: The reagent test kit is a method which provides a high level of accuracy but is more expensive and Test strips are a convenient testing method more difficult to use if not experienced with this commonly used by spa owners.
  • Page 41: Balancing Water Chemistry Levels

    Balancing Water Chemistry Levels Balancing Water Chemistry Levels Maintaining spa water chemistry can be tricky, especially since there are many methods of keeping your water clear and clean. Note: We do not recommend a specific brand of chemicals. See a spa dealer for guidance and recommendations on spa chemicals and supplied needed, as water chemistry varies from region to region.
  • Page 42: Balancing The Ph

    Balancing the pH The pH level is the measure of acidity and alkalinity. Values above 7.8 are alkaline; those below 7.2 are acidic. Maintaining the proper pH level is extremely important for optimizing the effectiveness of the sanitizer, maintaining water that is comfortable for the user, and preventing equipment deterioration. If the spas water’s pH level is too low, the following may result: The sanitizer will dissipate rapidly •...
  • Page 43 Starting & Maintaining Sanitizer Levels After you choose a sanitizer, you will need to establish a baseline and maintain it regularly. Sanitizing your spa with chlorine or bromine is very similar. Each sanitizer has its advantages and disad- vantages. Sanitizer helps neutralize bacteria that can cause illness and other organic matter. Bromine: Creates less odor and skin irritation than chlorine, bromine is less likely to do so.
  • Page 44: Filtration And Cleaning

    Shocking the Water In addition to using a chemical sanitizer, you will periodically need to shock the water. Shocking the water helps remove burned-out chemicals, bacteria, and other organic material from your spa’s water and im- proves your sanitizer’s effectiveness. Do not use chlorinating shock, which can damage the spas jets and pump seals.
  • Page 45: General Water Care Schedule

    General Water Care Schedule General Water Care Schedule Each time you refill the spa Each time you refill the spa Generic Names for Chemicals Generic Names for Chemicals...
  • Page 46: Common Water Chemistry Questions

    Common Water Chemistry Questions Common Water Chemistry Questions Question : Why is the use of a floater not recommended to sanitize my spa water? Answer: We do not recommend the use of a floater for three reasons: • The floater is unable to control the rate at which the sanitizer is dissolved into the water. When a floater is placed into a spa the sanitizer levels inside the spa can be extremely high.
  • Page 47: Do's And Dont's

    Question : When I open my spa, I smell chlorine. How to I get rid of the smell? Answer: There are two types of chlorine in your spa. the first is “Free Chlorine” which is chlorine molecules that are available to sanitize your spa. This free chlorine does not have an odor.
  • Page 48: Bather Load & Ozonator

    Bather Load Bather Load “Bather Load” is the term used to describe the number of people using a spa, combined with the length of usage, and the frequency of usage. All these factors have a great effect on the spa water. The higher the bather load, the more chemicals need the be added and a longer filtration time will be needed.
  • Page 49 Chemical Abuse Chemical Abuse Chemical abuse is defined as negligent/careless use of both recommended spa chemicals, and use of prohibited chemicals. The spa shell is designed to last for many years, but when the shell is exposed to excessive chemicals, or improper chemical application; this can cause reactions on the shell that can cause pitting, cracks, bubbling, and other blemishes on the shell.
  • Page 50: Cleaning & Maintenance

    Cleaning and Maintenance Cleaning and Maintenance Removing and Re-seating Pillows You can remove the pillows for clean- ing and maintenance quickly and easily. This method works for all pillow types. Grab the lower edge of the pillow with both hands and firmly pull up, as you do this the pillows inserts will pop out of the holes.
  • Page 51 Spa Cover and Locking System Installation Spa Cover and Locking System Installation The spa cover can be considered one of the most important parts of your spa. The spa cover helps retain the heat inside of your spa in all different types of weather. The cover works as a lid on a thermos, when the spa is not in use the cover helps lower the amount of time the spas heater has to run for.
  • Page 52 Use a screwdriver to finish screwing in the three screws, repeat this process for the remaining Step 4 3 corners. Keep the cover fastened down at all times when not in use, locking hardware may be locked Step 5 with a key (provided in the packaging of the spa cover) The provided key will allow you to Step 6 lock down your spa cover.
  • Page 53: Draining Your Spa

    Draining Your Portable Spa Draining Your Portable Spa Your spa should be drained every four to six months for cleaning and maintenance and refilled with fresh tap water. Before you begin turn the power off to the spa at the breaker and remove your filters. Step 1.
  • Page 54: Winterizing (Cold Climate Draining)

    Winterizing (Cold Climate Draining) Winterizing (Cold Climate Draining) Depending on your region in your country, the temperature could drop below 32F(0°C). If you are one of those regions, we recommend that you always have your spa full of water and running at normal spa tem- peratures between 80°F - 100°F (26.7°C - 37.8°C).
  • Page 55: Cleaning Your Spa

    Cleaning Your Spa Cleaning Your Spa Spa Cover and Pillows Due to constant punishment your spa cover and pillow receive, you should protect them by applying a vi- nyl and leather cleaner as part of your monthly maintenance plan. Use a product that is designed specific to spa covers and pillows, to protect them from UV ray damage without leaving an oily residue.
  • Page 56: Replacement Parts

    Replacement Parts Black “Y” Pillow Carbon Fiber Design S-01-4324 ACC01401102 LIT16100335 PILLOWS 50 Sq Ft Filter Housing Black Cascade Pillow Carbon Fiber LIT16100338 FIL11700006LC Design S-01-4325 ACC01401103 LIT16100337 75 Sq Ft Filter Housing Part#: FIL517-4619LC-DSG (Spas built after 6/2024) Black “Y” Pillow Carbon Fiber Design S-01-4324 ACC01401102 LIT16100333...
  • Page 57: Air Control

    AIR CONTROL CS6603709-CD L Part # "Cal Spas 1” Air Control Complete Assembly, Velocity Style, CDG/HLG Part # PLUCS6054309-CDCL DYNA-FLO PLUS FILTER, 75SF 2"CKV "Cal Spas 1” Air Control Complete 4SCLP; HIGH VOLUME; LESS CARTRIDGE Assembly, Velocity Style, CDG/HLG" Part # FIL510-9559-CDCL PILLOWS Black Cascade Pillow Carbon Fiber Design S-01-4325...
  • Page 58 CLUSTER JETS Part#: PLUCS2441009S-CDCL Part # CS2441009S-CD L Part#: PLUCS2442059S-CDCL Part # S2442059S-CD L Cluster Storm Internal, Directional, 4’’ Cluster Storm Internal, Directional Mini Storm Internal, Multi-Massage, 3’’ Mini Storm Internal, Multi-massage Velocity Metal Velocity Esc., Metal – CDG/HLG Velocity Esc., Metal – CDG/HLG Velocity Metal Part # Part#: PLUCS2441029S-CDCL...
  • Page 59 WHIRLPOOL JETS POWER JETS Part # CS2444049S-CD L Part#: PLUCS2444009SS-CDCL Part#: PLUCS2394009S-CDCL Part # CS2394009S-CD L Part # CS2444009SS CD L Power Storm Internal, Twister, 5’’ Power Storm, Directional Eyeball Pwr. Storm Internal, Metal Adjustable Whirlpool Adjustable Whirlpool Internal, Velocity Esc. – CDG/HLG Directional Eyeball, Velocity Velocity Metal Velocity Metal...
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  • Page 66: Limited Warranty

    LIMITED LIMITED WARRANTY WARRANTY This Limited Warranty is extended to the original purchaser of a spa produced by Lloyd’s Material Supply Company, This Limited Warranty is extended to the original purchaser of the spa produced by Lloyd’s Material Supply company, Inc. Inc.
  • Page 67 Structural This limited warranty covers defects within the spas fiberglass structural shell. This includes sudden spa shell col- lapse, leaking through the shell, and separation between the spa shell and spa acrylic, caused by faulty bonding. This does not include separation due to micro-abrasions, pin holes in the shell, or warping/bubbling due to sun exposure.
  • Page 68 Sanitation This limited warranty covers malfunctions of factory installed Salt Systems and Bromine generators, which are warranted against malfunction due to defects in workmanship or materials. This includes the salt cell, sanitizer control panels, bromine generator, and power supplies for Cal Salt systems. This warranty does not cover negli- gent operation of sanitizer systems, chemical abuse, damage caused by improper water chemistry, or disregard of specified data points for safe operation;...
  • Page 69 Performance This warranty begins on the date of delivery of the spa, but in no event later than one year from the date of manufacture. To obtain service in the event of a defect covered by this Limited Warranty, notify your Cal Spas dealer or Cal spas as soon as possible and use all reasonable means to protect the spa from further damage.
  • Page 70 Limitations The manufacture disclaims all warranties, expressed or implies, in fact or in law, to the extent allowed by your State’s law, including the warranty of merchantability and fitness for use, except as stated specifically herein. All warranty service must be performed by the manufacture or its designated representative using authorized Cal Spas parts.
  • Page 71 NOTES __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________...
  • Page 72 Please visit the Cal Spas website for information and accessories to enhance your backyard spa experience. Contact Information For customer service or service technicians, please contact your authorized dealer immediately. If you need additional information and/or assistance, contact Lloyd’s Material Supply Company, Inc. Customer Service Department 1462 East Ninth Street Pomona, CA 91766...

This manual is also suitable for:

Escape x seriesDeck series

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