Printing Problems - Samsung ML-2545 User Manual

Printing problems

Condition Possible cause
The machine The machine is
does not print. not receiving
power.
The machine is
not selected as
the default
machine.
Check the machine for the following:
• The front cover is not closed. Close the front cover.
• Paper is jammed. Clear the paper jam. (See
"Clearing paper jams" on page 45.)
• No paper is loaded. Load paper. (See "Loading
paper in the tray" on page 27.)
• The toner cartridge is not installed. Install the toner
cartridge.
If a system error occurs, contact your service
representative.
The connection
cable between
the computer and
the machine is
not connected
properly.
The connection
cable between
the computer and
the machine is
defective.
The port setting
is incorrect.
The machine
may be
configured
incorrectly.
The printer driver
may be
incorrectly
installed.
The machine is
malfunctioning.
Suggested solutions
Check the power cord
connections.
Select your machine as your
default machine in your Windows.
Disconnect the machine cable and
reconnect it.
If possible, attach the cable to
another computer that is working
properly and print a job. You can
also try using a different machine
cable.
Check the Windows printer setting
to make sure that the print job is
sent to the correct port. If the
computer has more than one port,
make sure that the machine is
attached to the correct one.
Check the Printing Preferences
to ensure that all of the print
settings are correct. (See
"Opening printing preferences" on
page 32.)
Repair the machine software. (See
"Installing USB connected
machine's driver" on page 21.)
• Check the LEDs on the control
panel to see if the machine is
indicating a system error.
Contact a service
representative.
• Checking an error message is
also possible from the Smart
Panel on your computer.
Troubleshooting_ 48
Condition Possible cause
The machine The document
does not print. size is so big that
the hard disk
space of the
computer is
insufficient to
access the print
job.
The output tray is
full.
The machine The paper option
selects print that was selected
materials from in the Printing
the wrong Preferences
paper source. may be incorrect.
A print job is The job may be
extremely slow. very complex.
Half the page is The page
blank. orientation
setting may be
incorrect.
The paper size
and the paper
size settings do
not match.
The machine The machine
prints, but the cable is loose or
text is wrong, defective.
garbled, or
incomplete.
The wrong
printer driver was
selected.
The software
application is
malfunctioning.
The operating
system is
malfunctioning.
Suggested solutions
Get more hard disk space and
print the document again.
It can hold up to 80 sheets of plain
paper. Once the paper is removed
from the output tray, the machine
resumes printing.
For many software applications,
the paper source selection is
found under the Paper tab within
the Printing Preferences. Select
the correct paper source. See the
printer driver help screen. (See
"Opening printing preferences" on
page 32.)
Reduce the complexity of the page
or try adjusting the print quality
settings.
Change the page orientation in
your application. See the printer
driver help screen.
Ensure that the paper size in the
printer driver settings matches the
paper in the tray.
Or, ensure that the paper size in
the printer driver settings matches
the paper selection in the software
application settings you use.
Disconnect the machine cable and
reconnect. Try a print job that you
have already printed successfully.
If possible, attach the cable and
the machine to another computer
that you know works and try a print
job. Finally, try a new machine
cable.
Check the application's printer
selection menu to ensure that your
machine is selected.
Try printing a job from another
application.
Exit Windows and reboot the
computer. Turn the machine off
and back on again.