Yealink T57W Manual

OVERVIEW

PLACING CALLS

1. Do one of the following:
   • Start typing a phone number.
   • Select the desired line key.
   • Pick up the handset, press the Speakerphone key or the Headset key
2. Enter a number or highlight a contact.
3. Select Send.

ANSWERING CALLS

1. Do one of the following:
   • Pick up the handset.
   • Press the Speakerphone key
   • Press the Headset key
   • Press Answer or the line key that has the flashing green LED indicator.

The call is answered in the speakerphone (hands-free) mode by default.

ENDING A CALL

1. 1. Do one of the following:
   • If you are using the handset, press the Cancel key, End Call or hang up the handset.
   • If you are using the headset, press the Cancel key or End Call.
   • If you are using the speakerphone, press the Cancel key, Speakerphone key or End Call.

Tip: You can press the Headset key to end calls.

REDIALING A CALL

1. Press the REDIAL key
   A record of Placed Calls is displayed on the phone screen.
2. Highlight the desired record, select Send.

Tip: Press the Redial key twice to recall the contact you called.

MUTE/UNMUTE A CALL

1. Press the Mute key during a call. The mute key LED glows red.
2. Press the Mute key again to unmute the call.
   The mute key LED goes out.

Tip: You can also mute the microphone while the phone is dialing or ringing so that the other party cannot hear you when the call is set up.

HOLD/RESUME A CALL

1. Press the Hold key or select Hold during a call.
   You can view and resume a held call on the phone.
2. Press the Hold key again, corresponding line key or Resume.
   If multiple calls are placed on hold, select the desired call first.

Note: When you have multiple calls on the phone and the current call is active, you can select Swap to swap the held call.

TRANSFERRING A CALL

Blind Transfer:

1. Press the Transfer key or Transfer during a call.
2. Do one of the following:
   • Enter the number or select a contact from the placed call list you want to transfer to.
   • If you have set a Speed Dial key, you can also press the Speed Dial key to transfer the call to the contact directly.
   • Press Directory. Select the desired contact from the Directory list. On the T57W phones, tap the Directory or History. Tap the desired contact.
3. PressB Transfer or the Transfer key to complete the transfer.

Tip: If you are using a handset, the transfer can be completed by hanging up the handset.

Semi-Attended/Attended Transfer:

1. Press the Transfer key or select Transfer during a call.
2. Do one of the following:
   • Enter the number or select a contact from the placed call list you want to transfer the call to.
   • Select Directory. Select the desired contact from the Directory list.
   • On the T57W phones, select Directory or History. Select the desired contact.
3. Press the OK key or select Send.
4. Do one the following:
   • When you hear the ringback tone, press the Transfer key or Transfer to finish a semi-attended transfer.
   • After the contact answers the call, press the Transfer key or Transfer to finish an attended transfer (consultative transfer).

Tip: If you are using a handset, the transfer can be completed by hanging up the handset. The OK key is not available on T57W phones.

FORWARDING A CALL

Activate Call Forwarding:

1. Navigate to Menu > Features > Call Forward.
2. Select the desired forwarding type and select Enabled or On from the corresponding field.
3. Do one of the following:
   • Enter the contact number you want to forward incoming calls to in the Forward to field.
   • Highlight the Forward to field. Press Directory, and select the desired contact from the Directory list.
   • On the T57W phones, select and then select the desired contact.
4. If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the After Ring Time field.
5. Select Save.
   The call forward icon appears in the status bar. For T57W/T54W, the phone also prompts you that call forward is enabled.