Yealink T57W User Manual
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Yealink T57W User Manual

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Table of Contents
Dialing ............................................................................................................. 2
Dial phone number or extension ......................................................... 2
Your Phone Calling Features .................................................................... 2
Basics .......................................................................................................... 2
Change Views ...................................................................................... 2
End Calls ................................................................................................ 2
Hold Calls .............................................................................................. 2
Transfer Calls ........................................................................................ 2
Transfer Call Direct to Voicemail ..................................................... 2
Conference Calls ..................................................................................3
Forward Calls ........................................................................................3
Intercom ..................................................................................................3
Do Not Disturb ......................................................................................3
Menu ........................................................................................................3
Redial .......................................................................................................3
Park and Unpark Calls (If Enabled) ..................................................4
Broadcast Paging and
Intercom Features ....................................................................................4
Broadcast Paging .................................................................................4
Intercom ..................................................................................................4
Viewing Recent Calls ...............................................................................4
View Recent Calls List .........................................................................4
Directory .....................................................................................................4
View Organization Directory .............................................................4
Busy Lamp Field (BLF) .............................................................................4
View Phone Status ...............................................................................4
Speed Dial ..............................................................................................4
Intercept Call Ringing to BLF ............................................................4
Transfer Call to BLF .............................................................................4
Speed Dial Keys .................................................................................. 5
Line Appearances ............................................................................... 5
Contact Center Call Queues................................................................. 5
Log In to a Call Queue ....................................................................... 5
TelNet Worldwide, Inc. • telnetww.com • (800) 508-1254
Yealink T57W
User Guide
Log Out of a Call Queue .................................................................... 5
Change Your Agent State to Unavailable While Logged In ..... 5
After Ending a Call .............................................................................. 5
Hoteling ...................................................................................................... 5
Log In to an Open Desk Phone ....................................................... 5
Log Out of an Open Desk Phone .................................................. 5
Additional Phone Features ................................................................... 6
Muting the Microphone ..................................................................... 6
Change Volume ................................................................................... 6
Change Ringtone ................................................................................ 6
Access Voice Messages .................................................................... 6
Call Forwarding ........................................................................................ 6
Activate Call Forwarding ................................................................... 6
Deactivate Call Forwarding .............................................................. 6
Call Waiting ................................................................................................7
Activate Call Waiting for All Calls .....................................................7
Deactivate Call Waiting for All Calls ................................................7
Cancel Call Waiting for a Single Call ...............................................7
Speed Dial 8 (1-digit codes) ...................................................................7
Set Up/Update Speed Dial 8 (1-Digit Codes) ................................7
Place Call Using Speed Dial 8 ..........................................................7
Speed Dial 100 (If Enabled) ....................................................................7
Set Up/Update Speed Dial 100 (2-Digit Codes) ...........................7
Place Call Using Speed Dial 100 ......................................................7
Initial Voicemail Set Up .......................................................................... 8
Access Voicemail and Voice Portal .................................................... 8
From Your Own Phone ....................................................................... 8
From Another Phone Within Your Group ...................................... 8
From a Phone Outside of Your Group ........................................... 8
Voice Messaging Main Menu .................................................................... 9
"Play Message" options ......................................................................... 9
Voice Portal Main Menu ............................................................................. 9
Yealink-T54W-230104-UG

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Summary of Contents for Yealink T57W

  • Page 1 Yealink T57W User Guide Table of Contents Log Out of a Call Queue ..............5 Change Your Agent State to Unavailable While Logged In ..5 After Ending a Call ................5 Dialing ......................2 Hoteling ...................... 5 Dial phone number or extension ............2 Log In to an Open Desk Phone ............
  • Page 2 Yealink T57W User Guide Dialing Your Phone Calling Features Dial phone number or extension Basics Lift your handset and dial the phone number, (OR, with handset on-hook, dial number and press Call ). For: Change Views • Local and Long distance – dial the 10-digit phone number (area code + local number) •...
  • Page 3 Yealink T57W User Guide Conference Calls select Busy Forward 2. Select options for enabled, navigate down and enter the Conduct Conference Calls forward to number. Modify number as required and then press Save. Lift handset to clear screen. 1. Make call to or receive call from other party 2.

  • Page 4: Viewing Recent Calls

    Yealink T57W User Guide beeps, then the caller automatically connects to your speakerphone. Park and Unpark Calls (If Enabled) Parking is a way to place a call on public hold so that others Viewing Recent Calls can unpark and answer the call from any phone.
  • Page 5 Yealink T57W User Guide 1. While on an active call, press Transfer 2. Press the Back button 2. Press More line key near lower right to search for BLF 3. An X will appear next to your lines 3. Press desired BLF and call will be transferred 4.

  • Page 6: Additional Phone Features

    Yealink T57W User Guide (See Voice Messaging section for more options) Important Note About 911: Quick Dial Calling Because VoIP (Voice over Internet Protocol) service Features works differently than traditional phone service, VoIP E911 service may also work differently. To understand...

  • Page 7: Call Waiting

    Yealink T57W User Guide Call Waiting Be notified of other calls coming in while you are on the line. Activate Call Waiting for All Calls 1. Lift handset. Press 43, and then press 2. The Call Waiting service is turned on for all calls Deactivate Call Waiting for All Calls 1.
  • Page 8 Yealink T57W User Guide Accessing Voicemail and Messaging main menu 4. At the Voice Messaging menu, make selection, (or press Your Voice Portal to reach the Voice Portal main menu) From a Phone Outside of Your Group Access your voicemail and personal voice portal using your 1.
  • Page 9 Yealink T57W User Guide Voice Messaging Main Menu Listen to Messages Busy Greeting Menu No Answer Greeting Menu Extended Away Greeting Menu Compose Message Menu Delete All Messages Message Deposit Settings Menu ✱ Voice Portal Main Menu Repeat Menu “Play Message” options...

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